Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10579406April 13, 2014
STRUCTURE:BODY
THE FRONT OF THE DOOR LATCHED JUST FINE. THE BACK OF THE DOOR STOPPED LATCHING ABOUT A WEEK AGO LEAVING THE DOOR OPEN LIGHT ON ALL THE TIME. I POKED AROUND A BIT AND DISCOVERED THE REAR LATCH ON THE DRIVER'S SIDE SLIDING DOOR WAS LOOSE INSIDE THE DOOR. SINCE I HAD TO TAKE THE VAN TO THE DEALER FOR A RECALL REPAIR ANYWAY I ASKED THEM TO TAKE A LOOK AT THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578711April 10, 2014
AIR BAGS, POWER TRAIN, VEHICLE SPEED CONTROL
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE ACCIDENT AND SHIFT LOCK SOLENOID RECALL NOTICE, RECEIVED AFTER ACCIDENT. *SMD THE CONSUMER AND HER HUSBAND WERE INVOLVED IN AN ACCIDENT, WHEN THE VEHICLE SUDDENLY SURGE FORWARD, AFTER TURNING INTO A PARKING SPOT. THE VEHICLE VIOLENTLY CRASHED INTO THE CONCRETE STOREFRONT WALL. ALSO, THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JB UPDATED 08/07/14
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10575433March 28, 2014
SEAT BELTS
BOTH FRONT SEAT BELTS FAIL TO RETRACT, REMAINING MUCH TOO LOOSE TO PROVIDE SAFETY TO PASSENGER. I HAVE BEEN ABLE TO FOOL WITH THE MECHANISM IN VARIOUS WAYS AND GET THE SEATBELT WORKING AGAIN UNTIL TODAY -- 3-28-14. DRIVER'S SIDE IS FULLY EXTENDED, FOLDED OVER, AND THERE IS NO WAY TO GET IT UNFOLDED AND REACTIVATE THE RETRACTING NOW THAT IT IS FULLY EXTENDED. I HAVE ACTUALLY BEEN FUSSING WITH THIS ON AND OFF FOR A COUPLE OF YEARS, BUT IN THE LAST MONTH IT IS CONSTANT. I LOOKED FOR A SOLUTION ONLINE AND DISCOVERED IT IS A VERY COMMON PROBLEM FOR SIENNA OWNERS. ALL AGREE THAT ONCE THE BELT IS ALL THE WAY OUT, IT CANNOT BE FIDDLED WITH ENOUGH TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574996March 26, 2014
SEAT BELTS
I LOVE THIS VEHICLE, BUT THE DRIVERS SIDE SEATBELT PERIODICALLY STICKS. I'VE TRIED PULLING MORE BELT OUT, OFTEN RUNNING OUT OF BELT AND NOT BEING ABLE TO GET UNSTUCK INITIALLY. SOMETIMES THE BELT HAS FOLDED OVER, BUT NOT IN ALL INSTANCES. I HAVE OFTEN HAD TO USE NEEDLE NOSE PLIERS TO GRIP, PULL AND/OR FLIP THE BELT OVER IF FOLDED. OFTEN THIS TAKES 10 MINUTES TO CORRECT. THIS HAS HAPPENED WHEN I'M NOT AT HOME, AND I'VE HAD TO DRIVE HOME WITH NO SEAT BELT. THIS IS A CONSISTENT PROBLEM, AND ONE MY TUNDRA, AVALON AND ECHO DO NOT EXPERIENCE. I AM AN AVID TOYOTA OWNER, STILL OWNING 3 OF 4 I'VE BOUGHT. TOYOTA SHOULD RESOLVE THIS ISSUE AS IT SEEMS FROM THE ONLINE COMMUNITY THAT SEAT BELTS 'LOCKING' IS A PERSISTENT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574641March 25, 2014
SEAT BELTS
ON THE DAY I PURCHASED THIS (USED) VEHICLE, I NOTICED THAT THE DRIVER'S SIDE SEATBELT WOULD NOT RETRACT. AFTER EXAMINING THE SEAT BELT I NOTICED THAT IT HAD FOLDED IN ON ITSELF AND WAS JAMMED AT THE SITE OF WHERE IT RETRACTS. I COULD SEE THAT BELT WAS NOT ONLY FOLDED ON ITSELF FROM THE OUTSIDE, BUT ALSO PAST THE PLASTIC HARDWARE AND BEHIND THE CASING. I COULD NOT UNFOLD THE BELT WITH MY HANDS BECAUSE THE FOLDED PART OF THE BELT WAS INSIDE THE PLASTIC, WHICH I BELIEVE IS WHERE THE TROUBLE WAS OCCURRING. I HAD TO DRIVE HOME WITH A LOOSE SEATBELT (AS I HAD PULLED IT OUT WHILE TRYING TO GET IT TO RETRACT) AND USE A PAIR OF PLIERS TO UNTWIST THE FOLDED PART. THIS HAS HAPPENED EVERY SINGLE DAY SINCE I PURCHASED THIS VEHICLE 6 DAYS AGO. I CALLED MY TOYOTA DEALER WHO SAID THERE IS A SEAT BELT RECALL FOR THE SECOND ROW SEAT BELT, FOR THE SAME PROBLEM, HOWEVER, THERE IS NO RECALL FOR THE DRIVER'S SIDE AND THEREFORE THEY COULD NOT FIX THE PROBLEM. IT IS A BIG PROBLEM WHEN I AM OUT IN PUBLIC AND CANNOT GET THE SEATBELT UNFOLDED. I AM FORCED TO DRIVE MY VEHICLE BACK HOME WITHOUT THE ABILITY/PROTECTION OF USING A SEATBELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573389March 19, 2014
STEERING, ENGINE, VEHICLE SPEED CONTROL
COMPLETE LOSS OF POWER WHILE IN MOTION ENTERING FREEWAY. PREVIOUSLY HAD NOTICED STEERING DIFFICULTY AT TIMES AND ENGINE LIGHT GOING ON, BUT HAD ALWAYS STOPPED AFTER A SHORT WHILE. AFTER THE FAILURE IT WAS DIAGNOSED AS FAILURE OF CRANK SHAFT PULLEY. WE FOUND THAT TOYOTA HAD DONE A RECALL FOR THIS ISSUE, BUT HAD NOT INCLUDED OUR VEHICLE IN THE RECALL OR NOTIFIED US. TOYOTA DENIED COVERAGE OF THE REQUIRED REPAIR. DRIVER AND TWO SMALL CHILDREN IN CARE AT TIME OF FAILURE, JUST ABOUT TO ENTER FREEWAY. OVER $800 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573418March 19, 2014
STRUCTURE:BODY
WHILE I WAS CLIMBING TO THE BACK OF THE CAR, (THE CAR BEING PARKED, EVER-SO-SLIGHTLY INCLINED TO THE BACK), THE LEFT BACK SIDE-DOOR SHUT CLOSE AND TRAPPED MY RIGHT HAND (WHICH I WAS USING FOR SUPPORT TO CLIMB UP), FOR ABOUT TWO MINUTES. I COULDN'T GET IT TO OPEN..! UNDER EXCRUTIATING PAIN, I TRIED UNSUCCESSFULLY TO OPEN THE DOOR. NOTHING WORKED. THE RETRACTABLE CABLE HAD POPPED OUT TWO YEARS BEFORE, SO THE BEEPER DIDN'T RESPOND ADEQUATELY. AFTER MANY ATTEMPTS I WAS FINALLY ABLE TO GET IT TO OPEN. I BELIEVE I HAD ALREADY FILED A COMPLAINT TO THE NHTSA ABOUT THE THE POWER-SLIDING DOOR. THE MECHANICAL FAILURE ON MY CAR'S POWER SLIDING-DOOR IS THE SAME AS DESCRIBED BY MANY DISGRUNTLED SIENNA OWNERS, ON VARIOUS WEBSITES. NEITHER TOYOTA USA, NOR TOYOTA PUERTO RICO, HAS ASSUMED RESPONSIBILITY. THEY'VE ACTED NEGLIGENTLY. AS I MUST'VE DESCRIBED IN MY PREVIOUS COMPLAINT, THEY'VE OBVIOUSLY ACKNOWLEDGED A FACTORY MALFUNCTION --INASMUCH AS THEY HAVE CONDUCTED A RECALL CAMPAIGN--. HOWEVER, THE CAMPAIGN WASN'T CARRIED OUT RESPONSIBLY. DESPITE THEIR HAVING MY TELEPHONE NUMBER, EMAIL ADDRESS AND PHYSICAL ADDRESS, THEY FAILED TO CONTACT ME. I FOUND OUT BY A THIRD PARTY (AN AUTO-BODY SHOP). WHEN I CONFRONTED THE DEALERSHIP, THEY SAID THE CAMPAIGN HAD EXPIRED. THIS SITUATION IS SHAMEFUL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10573415March 19, 2014
VISIBILITY, STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE STEERING WHEEL BECAME HARD TO TURN. THE CONTACT ALSO STATED THAT BOTH PASSENGER SIDE WINDOWS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE PROBLEMS. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572672March 16, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
VEHICLE RANDOMLY SELF-LOCKS WHILE IN PARK WITH CAR TURNED OFF, WITHOUT ANY INDICATION. THIS HAS HAPPENED WITH MY KEYS INSIDE THE VEHICLE ON THE SEAT WHILE PUTTING GROCERIES IN THE BACK AT THE STORE AND AT HOME. IT HAPPENS ALL THE TIME NOW, AND ITS SCARY, BECAUSE I HAVE A YOUNG CHILD WHO I STRAP INTO THE CAR SEAT AND THEN WALK AROUND TO THE DRIVERS SIDE, USUALLY AFTER PUTTING MY PURSE AND KEYS DOWN ON SEAT UP FRONT. IF CAR SELF LOCKS, KIDS COULD BE TRAPPED INSIDE. RESEARCH ON LINE SHOWS THIS IS A PROBLEM WITH OTHER TOYOTAS, POSSIBLY HAVING SOMETHING TO DO WITH A SECURITY SYSTEM HARNESS GLITCH OR DOOR LOCK ACTUATOR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569409March 14, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER 13V429000 (POWER TRAIN) HOWEVER, THE CONTACT WAS UNABLE TO SHIFT INTO PARK AFTER THE RECALL SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR FURTHER REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568781March 12, 2014
STRUCTURE
THE VEHICLE DASH IS CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567744March 7, 2014
EXTERIOR LIGHTING
RIGHT PASSENGER HEADLIGHT HAS SOME SORT OF WATER LEAKING INTO THE HEADLIGHT. A SUBSTANTIAL AMOUNT OF MOISTURE ACCUMULATES AND CAN CAUSE ELECTRICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567687March 6, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
SUMMARY: SENSOR IN STABILITY CONTROL FAILED AND FALSELY REPORTED CRISIS SITUATION, CAUSING COMPUTER TO SEIZE CONTROL TO SLOW VEHICLE AND CHANGE COURSE. LONG VERSION: WHILE DRIVING STRAIGHT ON CITY STREET, SUDDENLY VEHICLE SLOWED AND PULLED TO SIDE, STABILITY CONTROL LIGHT AND AUDIO ALARM ACTIVATED, HEARD GRINDING NOISE THAT SOUNDED LIKE ABS. CONDITION PERSISTED IF DRIVING OVER 5-10 MPH. CRAWLED TO NEARBY NON-DEALER REPAIR SHOP. DIAGNOSIS/SOLUTION: STEERING ANGLE SENSOR REPORTING WHEELS AT 250 DEGREES WHEN ACTUALLY STRAIGHT AHEAD, WOULD NOT RECALIBRATE, CIRCUIT INTEGRITY OTHERWISE GOOD, SENSOR WAS REPLACED. NO RESIDUAL PROBLEMS NOTED SO FAR SINCE THEN (ONE DAY). I HAVE THE FAILED SENSOR. THIS SENSOR PROBLEM WAS CAUSE OF A PRODUCTION CHANGE AND TSB BR008-04 IN THE FIRST YEAR. OBVIOUSLY TOYOTA HAS KNOWN ABOUT THIS PROBLEM FOR YEARS, BUT NO RECALL. OTHER ACCOUNTS EXIST ON LINE OF PEOPLE WHO HAVE HAD THIS HAPPEN. THIS IS A MAJOR SAFETY HAZARD. IT'S THE MECHANICAL EQUIVALENT OF RIDING WITH A DRIVER ON LSD WHO IS BRAKING/SWERVING TO AVOID HALLUCINATIONS. I WAS LUCKY TO BE GOING SLOWLY ON AN UNCROWDED STREET, BUT AT HIGHER SPEED OR CROWDED CONDITIONS THIS COULD BE A DISASTER. TOYOTA HAS NOT BEEN TERRIBLY HELPFUL SO FAR, BUT DISCUSSION WILL CONTINUE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566847March 3, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
REAR SLIDING DOOR ISSUE - THE TRUNK KEEPS FALLING ON THE HEAD WHEN PUTTING SHOPPING BAGS. POWER SLIDING DOOR ASSEMBLY - THE SLIDING DOOR KEEPS CLOSING AND INJURING WHEN PUTTING THE SEAT BELTS FOR MY BABY IN THE CAR SEAT. THESE ARE SAFETY ISSUES AND CAUSING INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10566706March 2, 2014
SEAT BELTS
THE FRONT SEAT BELTS ON BOTH THE DRIVER'S SIDE AND THE PASSENGER'S SIDE WILL NOT RETRACT. ONCE EXTENDED, THEY GET STUCK IN THE EXTENDED POSITION, MAKING THE SEAT BELT RESTRAIN SYSTEM COMPLETELY INOPERABLE. THE SEAT BELT WILL CLICK INTO THE LOCK MECHANISM, BUT THE BELT IS COMPLETELY LOOSE, AND THE RETRACT/LOCK SYSTEM DOES NOT WORK. THIS IS AN UNSAFE CONDITION. I RESEARCHED ONLINE TO TRY TO FIX THIS PROBLEM MYSELF, AND I FOUND HUNDREDS OF OTHER COMPLAINTS EXACTLY LIKE THIS ONE, EACH WITH VARYING MILEAGE ON THEIR 2004-2010 MODEL YEAR SIENNAS. ITS ONE OF THE MOST POPULAR SELLING MINIVANS, DON'T YOU THINK TOYOTA SHOULD FIX THIS SAFETY ISSUE?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566110February 26, 2014
STEERING, SUSPENSION
STEERING SHAFT INTERMEDIATE SHAFT STEERING & SUSPENSION POWER STEERING NOT WORKING ALL THE TIME. SEEMS TO GET TIGHTER AND TIGHTER FROM TIME TO TIME. VERY DIFFICULT MAKING LEFT OR RIGHT TURN... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563893February 11, 2014
SEAT BELTS
IN JUST NORMAL USE, WITHOUT EVER HAVING BEEN INVOLVED IN A COLLISION CAUSING THE SEATBELT TO RESTRAIN A PASSENGER, THE SEAT BELT ON THE FRONT PASSENGER SIDE OVER EXTENDS AND FOLDS. THE BELT WILL NOT RETRACT AND CAUSES THE PASSENGER SEAT TO BE UNUSABLE. THE FOLD IS NEARLY IMPOSSIBLE TO REMOVE AND THE BELT REMAINS EXTENDED. THIS HAS HAPPENED NUMEROUS TIMES OVER THE COURSE OF OWNING THE VEHICLE, TO MANY DIFFERENT PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563735February 10, 2014
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR IS JAMMED. RECEIVED CUSTOMER SUPPORT LETTER FROM TOYOTA LAST YEAR (2013) THAT STATED THEY KNEW THERE WAS A PROBLEM BUT ONLY AN EXTENSION OF WARRANTY FOR 9 YEARS PAST DATE OF SERVICE FOR VEHICLE AND/OR 120,000 MILES (WHICH WE ARE PAST). OVER $1100 JUST ON PARTS TO FIX ONE DOOR! TODAY THE OTHER DOOR WOULD NOT OPEN, SO I HAD 2 DOORS JAMMED AND HAD TO CLIMB INTO BACK SEAT AREA CLIMBING OVER CENTER CONSOLE TO GET TWO YOUNG CHILDREN OUT OF THEIR CAR SEATS AND OUT OF THE CAR BACK OVER CENTER CONSOLE AND OUT FRONT PASSENGER DOOR. WHEN I WENT TO DRIVE THE VEHICLE THE ALARM SYSTEM STARTED TO SOUND CONSTANTLY EVEN THOUGH DOOR WAS SHUT ALL THE WAY. THIS CREATED AN UNNECESSARY DISTRACTION TO DRIVING NOT TO MENTION THE OBVIOUS SAFETY CONCERNS OF BACK DOORS THAT WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563514February 8, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, EXTERIOR LIGHTING
THIS IS A RECURRING INCIDENT. ON COLD DAYS, THE SLIDING DOORS WILL FREEZE SHUT. THIS IS A COMMON PROBLEM FROM MY UNDERSTANDING, AND SOME FOLKS ON WEB FORUMS HAVE RECOMMENDED FILING A COMPLAINT TO HOPEFULLY GET TOYOTA TO ISSUE A RECALL AND RESOLVE THE ISSUE. THE FREEZING DOOR PROBLEM IS EXACERBATED BY THE ELECTRICAL DOOR LOCK MECHANISM AND OPEN/CLOSE SENSOR ON THE SLIDER. IN MANY CASES, THE FAILED ATTEMPT TO OPEN THE FROZEN DOOR IS ENOUGH TO TRIGGER THE DOOR "OPEN" SENSOR AND CAUSE THE INTERIOR LIGHTS TO COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563210February 6, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR POWER WINDOW WAS ROLLED UP AND CAUSED INJURY TO TEN YEAR OLD FEMALE. MY CONCERN / QUESTION IS WHY THERE IS NOT A SAFETY FEATURE ON THE WINDOWS THAT WOULD AUTOMATICALLY GO DOWN IF ANY RESISTANCE WAS APPLIED TO THE WINDOW. IF THE VEHICLE HAD THIS TYPE OF SAFETY FEATURE IT WOULD HAVE PREVENTED INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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