Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10969100March 28, 2017
ELECTRICAL SYSTEM
WE RECEIVED THE RECALL NOTICE ON THE POWER SLIDING DOORS. WE TURNED OFF THE POWER TO THE DOORS AS DESCRIBED IN THE RECALL LETTER. JUST THIS WEEKEND THE PASSENGER SIDE SLIDING DOOR WILL NOT CLOSE AND ENGAGE. THE DOOR STAYS OPEN AND WILL NOT LATCH. WE TOOK THE RECALL LETTER WITH TO THE TOYOTA DEALER AND THEY CLAIM THIS ISSUE IS NOT RELATED TO THE RECALL. WE DID NOT HAVE IT REPAIRED BUT TOOK IT BACK HOME. WE CALLED THE TOYOTA CUSTOMER EXPERIENCE CENTER ON THE RECALL LETTER AND DESCRIBED THE SITUATION. WHILE ADMITTING THE RECALL IS A DOOR MOTOR ISSUE, THEY DENIED THAT OUR PROBLEM IS RELATED TO THE RECALL. EVERYTHING THEY DESCRIBED ABOUT THE REASON FOR THE RECALL IS WHAT IS WRONG WITH OUR DOOR. THE LOCAL TOYOTA DEALER WHERE WE TOOK THE VAN TODAY GAVE US AN ESTIMATE FOR REPAIR OF $1556.31 + TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969194March 28, 2017
AIR BAGS
TAKATA RECALL...TOYOTA SAID THAT IT WAS DANGEROUS AND NEEDED TO BE REPLACED AND TO NOT USE THE FRONT PASSENGER SEAT. THIS IS AN EXPENSIVE FAMILY VEHICLE AND NOT USING THE SEATS IS UNACCEPTABLE. I HAS BEEN ALMOST A YEAR AND STILL NO REMEDY IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968002March 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 05/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967430March 21, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967195March 20, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967228March 20, 2017
AIR BAGS
TAKATA RECALL. I NEVER RECEIVED A RECOMMENDATION NOTICE. I ONLY DISCOVERED IT IN THE NEWS. AFTER NUMEROUS CALLS TO LOCAL DEALER, RECALL WAS CONFIRMED. ONLY AFTER I CALLED TOYOTA HELP NUMBER DID I LEARN THAT NO ONE SHOULD RIDE IN PASSENGER SEAT AND THAT I WAS AUTHORIZED A LOANER. I CONTACTED LOCAL DEALER AND FINALLY GOT A LOANER. IT HAS BEEN THREE MONTHS AND NOTHING FROM MY LOCAL DEALER. WHAT'S MY NEXT STEP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966496March 17, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 AND 16V340000 (AIR BAGS, STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966170March 15, 2017
AIR BAGS, EQUIPMENT, STRUCTURE
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965732March 13, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (AIR BAGS) AND 16V340000 (AIR BAGS, STRUCTURE)THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/23/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959825March 9, 2017
STRUCTURE:BODY
LEFT SLIDING DOOR WON'T OPEN ELECTRONICALLY OR MANUALLY. RIGHT SLIDING DOOR IS MAKING A CLUNKING NOISE WHEN OPENING ELECTRONICALLY. I WENT TO MY TOYOTA DEALER AND THE SERVICE MANAGER FILED A COMPLAINT WITH REGIONAL TOYOTA IN CHICAGO. THEY TOLD MY DEALER TO DROP HIS PRICE FROM $3,600. TO $2,600. AND THEY PAID $1,500. OF IT. I HAD TO PAY THE REST. $1,100. PLUS TAX. BEEN BACK TO DEALER 4TIMES SINCE FOR THE DOORS NOT WORKING PROPERLY. I HAD TO PAY $244. TO REPLACE THE LEFT DOOR BEARING. RIGHT ONE IS GOING, BUT STILL WORKING. HAD TO TAKE IT BACK 3 TIMES TO HAVE THE DEALER MANUALLY UNLOCKED THE REAR LOCK THAT HOLDS THE DOOR IN. I'M NOT USING THE LEFT DOOR NOW DURING THE WINTER BECAUSE I CAN'T BE SURE THE DOOR WILL CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959887March 9, 2017
AIR BAGS
TAKATA RECALL- I RECEIVED NOTICE THAT MY VAN'S PASSENGER AIRBAG WAS DEFECTIVE AND TO NOT ALLOW ANY PASSENGER IN MY FRONT PASSENGER SEAT. I AM IN A PRIORITY GEOGRAPHICAL AREA DUE TO HEAT AND HUMIDITY. I RECEIVED THIS NOTICE ALMOST A YEAR AGO. I BOUGHT A MINIVAN BECAUSE I USE IT TO TRAVEL WITH THE FAMILY. NOT BEING ABLE TO USE THE VAN FOR THIS PURPOSE, AND KNOWING IT IS A SAFETY HAZARD FOR THIS AMOUNT OF TIME SEEMS INORDINATE, INCONVENIENT TO SAY THE LEAST, AND RISKY! WHEN WILL TOYOTA HAVE A FIX?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959577March 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959023March 7, 2017
ELECTRICAL SYSTEM
I EXPERIENCE BATTERY DRAIN THAT WILL EMPTY MY BATTERY IF I COMPLETELY SHUT OFF THE VAN, REMOVE THE KEYS, AND REMAIN IN THE VAN FOR LONGER THAN 10 MINUTES. THIS OCCURS AFTER TESTING THE ALTERNATOR AND REPLACING THE BATTERY. IT HAPPENED THE MONTH AFTER I PURCHASED THE VAN AT JUST ONE YEAR OLD. I HAVE AT THE SAME TIME EXPERIENCED THE FRONT HEADLIGHT BURNING OUT AND/OR GOING OUT REPEATEDLY. I BELIEVE THERE IS SOMETHING INNATELY CAUSING BATTERY DRAIN HAVING TO DO WITH THE HEADLIGHT OR THE PRESSURE SENSOR OF THE SEAT THAT THE PASSENGER SITS IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959142March 7, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR LOCK WOULD INADVERTENTLY OPEN AND CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,037. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958753March 6, 2017
AIR BAGS, WHEELS
TAKATA RECALL - IT'S BEEN ALMOST A YEAR AND NO REMEDY IN PLACE. 2 NEW RECALLS HAVE BEEN ADDED SINCE, ALSO WITH NO REMEDIES AVAILABLE. THE POWER DOORS ARE NOT SAFE TO USE AND THERE IS AN ISSUE WITH THE RIMS AND WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958807March 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SEINNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958885March 6, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE TURNING A CORNER AT 15 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPRING IN THE DOOR FAILED AND THE DOORS NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN A RECALL REGARDING THE DOORS. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE PARTS TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958480March 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/01/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958026March 2, 2017
AIR BAGS, LATCHES/LOCKS/LINKAGES
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR AND 16V858000 (LATCHES/LOCKS/LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957163February 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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