Toyota Sienna Complaints (2012)

247 consumer complaints on file.

#10598023June 13, 2014
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, ELECTRICAL SYSTEM
WE FIRST ENCOUNTERED A PROBLEM IN WHICH THE AUTOMATIC SLIDING DOOR WOULD NOT FUNCTION TO OPEN OR CLOSE AUTOMATICALLY BUT IT STILL WORKED MANUALLY. ABOUT A WEEK LATER THE REAR LATCH OF THE PASSENGER SLIDING DOOR BECAME STUCK IN THE LOCK POSITION THUS NOT ALLOWING THE DOOR TO FULLY CLOSE. I TOOK THE VEHICLE TO MY MECHANIC WHO GREASED THE LATCH AND ALLOWED IT TO FUNCTION PROPERLY HOWEVER THE DOOR WOULD STILL ONLY OPEN AUTOMATICALLY BUT WOULD OPEN OR CLOSE MANUALLY JUST FINE. DURING THIS TIME THERE WERE 3 INSTANCES WHEN THE DOOR WOULD AUTOMATICALLY OPEN WITHOUT HUMAN INTERVENTION BUT WHILE WE WERE DRIVING DOWN THE HIGHWAY WITH CHILDREN IN THE REAR SEATS. TOYOTA AGREES THIS IS A MAJOR SAFETY ISSUE BUT WILL ONLY SPLIT THE $1,200 BILL WITH US. BASED ON THE FACT THEY ARE WILLING TO HELP PAY FOR THE REPAIR OUT OF WARRANTY PROVES THEY ARE AWARE OF THE ISSUE YET FAIL TO ISSUE A RECALL AND PUT ARE WILLING TO RISK LIVES ESPECIALLY CHILDREN'S LIVES TO SAVE FACE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596526June 5, 2014
WHEELS, TIRES
2012 TOYOTA SIENNA HAD TWO FRONT-WHEEL BLOWOUTS IN LESS THAN ONE YEAR. TIRES HAD LESS THAN 25,000 MILES IN BOTH INSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578736April 16, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:WIRING
2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE STARTED TO STALL. THE MORE SHE ATTEMPTED TO ACCELERATE, THE SPEEDOMETER CONTINUED TO DECREASE. SHE WAS ABLE TO PULL OFF TO THE SHOULDER. HER HUSBAND ATTEMPTED TO RE-START THE VEHICLE, BUT NOT HAPPENED. THE VEHICLE WAS TOWED TO THE DEALER. HOWEVER, A COMPUTER DIAGNOSTIC DID NOT REVEAL A PROBLEM. SEVERAL DAYS LATER, THE VEHICLE STALLED AGAIN. SHE MANAGED TO RE-START THE VEHICLE, AND DROVE IT TO THE DEALER. AFTER HAVING THE VEHICLE FOR SEVERAL DAYS, THE DEALER WAS STILL UNABLE TO FIND A PROBLEM. THE VEHICLE WAS RETURNED TO THE CONSUMER. HOWEVER, IT STALLED AGAIN, AND IT WOULDN'T RE-START. THE VEHICLE STALLED AGAIN, FOR THE 4TH TIME.*JB THE CONSUMER STATED THE TECHNICIANS QUICKLY FOUND THE PROBLEM, WHICH WAS A FAULTY WIRE LEADING TO THE FUEL PUMP. UPDATED 05/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575598April 3, 2014
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO IMPROVE VISIBILITY AND SAFETY OF THE AUTOMOBILE INDUSTRY. *SMD THE CONSUMER STATED DUE TO THE TECHNOLOGY FEATURES MOUNTED ON THE REAR VIEW MIRROR, IT IS MORE DIFFICULT TO ADJUST IT. THE CONSUMER WOULD LIKE TO HAVE A VEHICLE WITHOUT A REAR VIEW MIRROR MOUNTED ON THE WINDSHIELD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565253February 21, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE FAILED TO DECELERATE. THERE WAS A SUDDEN AND RAPID INCREASE IN ACCELERATION. THE VEHICLE WAS DRIVEN OFF THE ROADWAY WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 03/20/14*LJ UPDATED 03/21/2014 *JS THE CONSUMER STATED AS TRAFFIC BEGAN TO SLOW DOWN, HE DISCOVERED THE VEHICLE WOULD NOT SLOW DOWN, WHEN HE APPLIED THE BRAKE. UPDATED 04/03/14
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10560725January 20, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE ENGINE WAS OFF. I OPENED THE REAR HATCH, WHILE I WAS UNDER THE HATCH PLACING ITEMS IN THE BACK OF THE CAR MY HUSBAND NOT REALIZING I HAD ALREADY OPENED IT AND WAS UNDER IT PUSHED THE BUTTON TO OPEN THE HATCH BUT SINCE IT WAS ALREADY OPEN IT STARTED TO CLOSE ON ME. UPON MEETING RESISTANCE FROM ME (SUBSTANTIAL I MIGHT ADD) IT DID NOT STOP CLOSING AND I HAD TO JUMP INTO THE REAR OF THE VEHICLE TO PREVENT BEING SERIOUSLY INJURED. EITHER THERE IS NO SENSOR TO SENSE AN OBSTRUCTION IN THE DOOR OR THE SENSOR IS FAULTY. WE WILL NOTIFY THE DEALER OF THIS BUT THIS IS A SENSOR THAT SHOULD NOT FAIL, THIS DOOR IS BIG ENOUGH TO SERIOUSLY INJURE SOMEONE OR KILL A CHILD. I WAS NOT INJURED SERIOUSLY BUT MY NECK AND SHOULDER ARE SORE AT THIS POINT FROM PUSHING BACK ON THE DOOR AND TIME WILL TELL IF IT IS MORE THAN A MINOR STRAIN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10555500December 10, 2013
WHEELS
TIRES ON THIS VEHICLE WEAR OUT VERY QUICK, WARRANTY IS FOR 60000 MILES, MICHELIN TIRE P235/60R PRIMACY? MXV4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531559July 24, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS NO BRAKING POWER AND AS THE CONTACT ATTEMPTED TO GUIDE THE VEHICLE OFF THE ROADWAY, HE CRASHED INTO A CURB. THE HORN THEN BEGAN TO SOUND AS SMOKE FILLED THE INTERIOR CABIN. THE SIX OCCUPANTS OF THE VEHICLE BECAME TRAPPED INSIDE AND WERE ABLE TO CLIMB OUT OF A PARTIALLY OPENED WINDOW AS THE VEHICLE BECAME ENGULFED IN FLAMES WITHIN MINUTES. THE VEHICLE WAS DESTROYED, THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE OR THE FIRE. THE FAILURE AND CURRENT MILEAGE WAS 23,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10513006May 21, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT A CHILD PASSENGER WAS INJURED FROM THE AUTOMATIC REAR SLIDING DOOR. THE SLIDING DOOR INDEPENDENTLY CLOSED ON THE CHILD'S ARM.. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS HOWEVER, BECAUSE AN INJURY OCCURRED THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD CONTACT HER ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,535.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10508272April 15, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. THE SUN ROOF WAS CLOSED AT THE TIME OF FAILURE. THE CONTACT MANEUVERED OFF THE EXIT RAMP AND MANEUVERED TO THE SIDE OF THE ROAD. THERE WERE SMALL FRAGMENTS OF GLASS THAT ENTERED THE VEHICLE UPON ACCESSING THE SUN ROOF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502995March 20, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO POOR VEHICLE DASH BOARD ILLUMINATIONS. *SMD THE CONSUMER STATED WHEN DRIVING DURING THE DAY TIME, WITH THE DAY TIME RUNNING LIGHTS ON, THE DASH DID NOT ILLUMINATE. THE ONLY ILLUMINATION WAS FROM THE HEADLIGHTS AND EVEN THEN, IT WASN'T THAT WELL LIT. THE DASH IS GREY IN COLOR, SO IT BLENDED IN WELL ON A CLOUDY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503584March 19, 2013
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE TWICE; ONCE FROM THE PASSENGER'S SIDE DOOR AREA AND AGAIN FROM THE REAR. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED FORWARD AND INTO THE REAR OF ANOTHER VEHICLE. THE PASSENGER'S SIDE FRONT SEAT BELT FAILED TO RESTRAIN AND BOTH THE PASSENGER AND DRIVER'S SIDE FRONTAL AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER WAS THROWN INTO THE DASHBOARD AND SUSTAINED FACIAL, BACK AND NECK INJURIES. THE DRIVER SUSTAINED INJURIES TO THE BACK AND THE LEGS. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 11,000......UPDATED 05/09/13 *BF UPDATED 05/22/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10499492February 20, 2013
VEHICLE SPEED CONTROL
TOYOTA SIENNA MINI VAN SPONTANEOUS ACCELERATION OUR MINIVAN SPONTANEOUSLY ACCELERATED. I DON'T KNOW IF YOU KNOW TOYOTA HAS BEEN HAVING THIS ISSUE WITH OLDER MODELS, BUT OURS IS A 2012 TOYOTA SIENNA XLE LIMITED ALL WHEEL DRIVE MINI VAN. I PUT ON THE BRAKE TO LET MY WIFE OUT WHEN THE VAN TOOK OFF AS IF I HAD THE GAS PEDAL TO THE FLOOR, YET MY FOOT WAS ON THE BRAKE. WE KEPT MOVING, SO I PUSHED THE STOP/IGNITION BUTTON AND THE VAN WOULD NOT STOP. I THEN PUT ON THE EMERGENCY BRAKE AND THE VAN WAS STILL MOVING, I WATCHED THE RPM'S KEEP GOING UP ON THE TACHOMETER. I THEN PUSHED THE OFF/IGNITION BUTTON AGAIN, STILL WOULD NOT STOP, MY NEXT STEP WAS TO PUT IT IN NEUTRAL, BUT I DIDN'T WANT TO BLOW THE ENGINE, SO I PUSHED THE OFF/IGNITION BUTTON AGAIN AND THE ENGINE FINALLY STOPPED. WE WERE FREAKED OUT WE HAD ONLY READ ABOUT THIS NOT THINKING IT WOULD EVER HAPPEN TO US. NOW THE BIGGEST PROBLEM IS I DON'T FEEL COMFORTABLE HAVING WIFE DRIVE THE VAN ANYMORE. I CALLED TOYOTA OF NASHUA, THEY BASICALLY SAID WE CAN INSPECT IT AND CALL TOYOTA OF CALIFORNIA. I CALLED TOYOTA OF CA AND THEY SEEMED NICE AND TALKED ABOUT GIVING US A LOANER CAR. BOTH TOYOTA OF NASHUA, NH AND TOYOTA OF CALIFORNIA BOTH INSPECTED THE VAN AND SAID ?THERE IS NOTHING WRONG WITH THE VAN?. THEY SAID YOU CAN COME AND PICK IT UP. THERE ARE MANY YOUTUBE VIDEO SHOWING THIS PROBLEM AND EVEN RE-ENACTING THE SITUATION, YET TOYOTA CLAIMS USER ERROR. I HAVE GROWN UP WORKING ON CARS FOR ABOUT 35 YEARS, I FIXED AND DRIVEN CARS HARD. I'VE DONE THINGS WITH CARS THAT MOST PEOPLE ONLY SEE IN THE MOVIES. I CAN PROMISE YOU IT WAS NOT USER ERROR AND IT WAS NOT THE FLOOR MATS FACT!!! BEWARE TOYOTA & LEXUS OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495220January 30, 2013
VISIBILITY/WIPER, ELECTRICAL SYSTEM
THE INTERMITTENT WIPER IS REVERESED. THE SLOW IS RUNNING FAST AND THE FAST RUNNING SLOW. TOOK IT TO THE DEALER AND THEY ADVISED THAT THEY COULD NOT DO ANYTHING. ALSO THE DASH IS NOT FLUSH WITH THE INSTRUMENT CLUSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494985January 28, 2013
FUEL SYSTEM, GASOLINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A KNOCKING AND SWOOSHING SOUND COMING FROM THE FUEL TANK. THE NOISE WOULD BECOME LOUDER WHEN THE CONTACT WAS DRIVING AT LOWER SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS. THE DEALER REPLACED THE FUEL TANK BUT THE REPAIR DID NOT CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED WHO STATED THAT THE NOISES WERE NORMAL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 836 AND THE CURRENT MILEAGE WAS 5,384. UPDATED 2/12/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490130December 26, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
OWNER WAS DRIVING AND VCS AND ABS WARNING LIGHTS CAME ON AND STAYED ON WHILE DRIVING AS WELL AS TIRE PRESSURE LIGHT. BRAKES ON VEHICLE DID NOT BRAKE AS WELL GOING DOWN HILL. TIRES SLIPPED AND SKIDDED IN THE RAIN ON THE HILLS IN VENTURA COUNTY. DRIVER CALLED TOYOTA AND THEY OPENED UP A CASE NUMBER. TOYOTA HAS ATTEMPTED TO FIX THE VEHICLE 3 TIMES AND CANNOT DETERMINE THE REASON WHY THE MALFUNCTION KEEPS OCCURRING. OWNER HAS VIDEO OF THE WARNING LIGHTS CONTINUOUSLY ON WHILE OWNER IS DRIVING. OWNER FEELS THIS IS AN EXTREME SAFETY ISSUE, AND BELIEVES THEY WERE SOLD A LEMON CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489555December 23, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
NO DASHBOARD LIGHTS WHEN VAN IS STARTED, ONLY COME ON WHEN LIGHT SWITCH IS ACTIVATED. DASHBOARD ON VISIBLE ON CLOUDY DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484815November 15, 2012
STRUCTURE:BODY
DRIVER AND PASSENGER SIDE POWER SLIDING DOOR OCCASIONALLY (I.E. NOT ALL THE TIME) MAKES AN ABNORMAL POP NOISE WHEN INITIALLY OPENING WITH THE OUTSIDE HANDLE OR WITH THE INSIDE HANDLE ON THE SLIDING DOOR. THIS DOES NOT HAPPEN THE DOOR IS OPENED WITH OTHER METHOD (E.G. REMOTE, OVER-HEAD MOUNT CONTROL, BUTTON ON B-PILLAR). IT SEEMS AS IF THE DOOR DOESN'T UNLATCH BEFORE THE MOTOR START PULLING THE DOOR. THE SYMPTOM IS VERY SIMILAR TO THIS TSB FOR CERTAIN 2011 SIENNA: T-SB-0044-11. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482457October 27, 2012
VEHICLE SPEED CONTROL
WHILE DRIVING ON AN EXPRESSWAY WITH STEEP GRADES, WITH THE CRUISE CONTROL SET, THE SPEED ON STEEP DOWNGRADES WOULD INCREASE BY UP TO 5 MPH ABOVE THE SPEED SET ON THE CRUISE CONTROL. IN OTHER VEHICLES I HAVE DRIVEN IN RECENT YEARS, I DO NOT RECALL THE SPEED VARIATION EXCEEDING 3 MPH FROM THE CRUISE CONTROL SETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472883August 29, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA . THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE HEADLIGHTS FAILED TO FULLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER.THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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