Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10991406May 24, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991182May 23, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL. IN JUNE 2016 RECEIVED LETTER FROM TOYOTA STATING "SAFETY RECALL NOTICE (INTERIM NOTICE) MULTIPLE MODELS AND MODEL YEARS TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A} ON FRONT OF ENVELOPE. INSIDE LETTER FURTHER STATED THE PROBLEM; WHAT TOYOTA WILL DO AT NO CHARGE; AND WHAT WE SHOULD DO, "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." IT HAS BEEN ALMOST A YEAR NOW AND MY WIFE AND OTHER FAMILY MEMBERS HAVE BEEN GREATLY INCONVENIENCED AND HAVE HAD TO CANCEL ROAD TRIPS BECAUSE OF LACK OF NEEDED SEATING. AFTER ALMOST A YEAR OF MAKING MONTHLY FRUSTRATING PHONE CALLS I HAVE BEEN TOLD PARTS ARE STILL NOT AVAILABLE AND HAVE NO IDEA WHEN THEY WILL BE. ALSO, HAVE RECEIVED THE EXACT SAME NOTICE OF RECALL ON POWER SLIDING DOORS ON MY VEHICLE A FEW MONTHS AGO WITH THE SAME RESPONSE ON THE AVAILABILITY OF PARTS. THE DRIVING OF MY VEHICLE HAS NOT BEEN AFFECTED BY THESE NOTICES ONLY THE INCONVENIENCE OF SEATING AND THE POSSIBLE SAFETY OF MY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990896May 22, 2017
AIR BAGS
TAKATA RECALL, BEEN 1 YEAR SINCE NOTICE WITH NO RESOLUTION. CALLED TOYOTA AND REP SAID RESOLUTION WOULD BE BEFORE END OF 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990801May 21, 2017
AIR BAGS, ELECTRICAL SYSTEM, WHEELS
TOYOTA HAS HAD MY MINIVAN ON THEIR LOT SINCE OCTOBER OF 2016. THEY ARE UNABLE TO PROVIDE A FIX FOR THESE RECALLS. THEY PUT ME IN A RENTAL VAN, BUT IT IS NOT COMPARABLE TO MY VAN AND THEY HAVE FORCED ME TO CHANGE MY RENTAL CAR 4 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990555May 19, 2017
WHEELS, UNKNOWN OR OTHER
APPARENTLY, THERE HAS BEEN TWO RECALLS INVOLVING THE TOYOTA SIENNA 2011. HOWEVER, THE SYSTEM SHOW THAT THE RECALL IS STILL INCOMPLETE, OR, OTHERWISE, NOT AVAILABLE TO OFFER A REMEDY OR REPAIRS. WHAT ARE MY NEXT STEPS? SHOULD I TAKE MY CAR TO THE DEALER FOR INSPECTION AND REPAIRS? SHOULD I SELL MY VEHICLE? CAN I BE REIMBURSED BY TOYOTA FOR HAVING MY CAR REPAIRED ELSEWHERE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986367May 18, 2017
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V34000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE SINCE FEBRUARY OF 2017. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986378May 18, 2017
ELECTRICAL SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE OPERATING THE VEHICLE, THE SLIDING DOOR AND LIFTGATE SENSOR INDICATORS ERRONEOUSLY ILLUMINATED, INDICATING THAT THE DOORS WERE OPEN. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE DRIVING OVER BUMPS OR MAKING TURNS. ALSO, WHEN THE FAILURE OCCURRED, THE INTERIOR DOME LIGHT WOULD ILLUMINATE AS IF THE DOORS WERE OPEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FAILURE WAS RECALLED BY THE MANUFACTURER, BUT NO REMEDY WAS AVAILABLE. THE CONTACT LATER RECEIVED A RECALL NOTIFICATION FROM THE MANUFACTURER FOR NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985090May 12, 2017
AIR BAGS, STRUCTURE, EQUIPMENT
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984863May 11, 2017
ELECTRICAL SYSTEM
THE REAR SLIDER DOORS WILL CLOSE 2/3 OF THE WAY AND REOPEN. HAVE TO MANUALLY PUSH TO CLOSE WHICH IS DIFFICULT. DEALER CLAIMS THE CHORD IS GETTING STUCK IN MOTOR AND MOTOR NEEDS TO BE REPLACED FOR $1800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984971May 11, 2017
AIR BAGS
TAKATA RECALL - THIS IS A FORMAL COMPLAINT REGARDING THE LACK OF REMEDY FOR THE AIRBAG ON MY TOYOTA SIENNA - PASSENGER SIDE AIRBAG. THIS ISSUE IMPEDES HAVING PASSENGERS RIDE SAFELY IN THE FRONT AND THIS HAS NOT BEEN RECTIFIED FOR SEVERAL YEARS. WE DO NOT FEEL COMPLETELY SAFE WHEN RIDING IN THE VEHICLE DUE TO THE "UNKNOWN" NATURE OF THIS RECALL. DEATHS RELATED TO THIS PARTICULAR ISSUE HAVE ALREADY BEEN REPORTED IN SEVERAL STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984735May 10, 2017
AIR BAGS, SEATS
TAKATA RECALL ON MY 2011 TOYOTA SIENNA. I PURCHASED THE VAN NEW IN PHARR TEXAS WHICH IS AT THE SOUTHERN TIP OF TEXAS, TEN MINUTES FROM THE MEXICO BOARDER. THE CLIMATE HERE IS HOT WITH NORMALLY HIGH HUMIDITY. IT IS MY UNDERSTANDING I SHOULD HAVE BEEN CONTACTED BY TOYOTA AND AT THE VERY LEAST BE ON A WAITING LIST FOR PARTS TO ADDRESS THE RECALL. WHEN I APPROACH THE DEALERSHIP I'M TOLD; "NOTHING CAN BE DONE, WE ARE WAITING ON PARTS." NO ONE WRITES ANYTHING DOWN, NO ONE SHOWS ME THAT THERE IS A LIST AND THAT I'M ON THAT LIST. NOTHING SEEMS TO BE HAPPENING TO ADDRESS THE ISSUE. I KEEP MY VAN GARAGED AND IN LIKE NEW CONDITION. IT HAS VERY LOW MILEAGE AND I PLAN TO KEEP IT FOR AT LEAST ANOTHER FIVE YEARS. I NEED HELP IN GETTING THIS SAFETY RECALL ADDRESSED IN A TIMELY MANNER. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983508May 4, 2017
UNKNOWN OR OTHER
BON10 SAFETY (NON- COMPLIANCE) G1P3542 SAFETY RECALL GOP G1PNTRIM ) ALL RECALL HAVE NOT BEEN COMPLETED AT THE TOYOTA DEARLER SHIP. NOT ABLE TO COMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983501May 4, 2017
UNKNOWN OR OTHER
BON 10 SAFETY( NON-COMPLIANCE) ALSO G1P3542 SAFETY RECALL GOP G1P NTERIM ) ALL RECALLS HAVE NOT BEEN COMPLETE AT THE TOYOTA DEALER SHIP, NOT ABLE TO COMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983213May 3, 2017
STRUCTURE:BODY:DOOR, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) FOR THE FRONTAL AIR BAG INFLATOR AND 16V858000 (STRUCTURE:BODY:DOOR); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983259May 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE, SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 06/22/17*LJ UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983277May 3, 2017
STRUCTURE:BODY
MY 2011 TOYOTA SIENNA SLIDING DOORS HAVE ON AND OFF GIVEN US PROBLEMS WITH FREEZING UP. YOU COULD HEAR THE MOTOR THEN THEY WOULD OCCASIONALLY UNLATCH AND NOT OPEN THE WHOLE WAY. REQUIRING MULTIPLE ATTEMPTS TO ENTER OR EXIT THE VEHICLE. NHTSA HAS A RECALLED NOTED AS OF NOVEMBER 22,16 ON THE SLIDING DOORS, # 16V858 . DEC OF 16 MY PASSENGER SIDE SLIDING DOOR'S CABLE BROKE ABOUT 12 INCHES FROM THE END OF THE BACK WINDOW. I DIDN'T UNDERSTAND HOW THIS HAPPENED, MY SON OPENED THE DOOR AND IT JUST POPPED. IN JANUARY 17 WE RECEIVED A RECALL NOTICE ON THE SLIDING DOORS, STATING A MECHANICAL ISSUE. WHEN I CALLED IN MARCH TO HAVE THE RECALL ADDRESSED I WAS TOLD THE PARTS WEREN'T IN YET. ON APRIL 28, 17 MY DRIVER'S SIDE SLIDING DOOR'S CABLE SNAPPED AFTER THE DOOR FROZE PARTIALLY OPEN. THIS TIME THE CABLE SNAPPED FROM INSIDE THE VEHICLE AND A BEARING CAME OUT OF SOMEWHERE. I TOOK THE VEHICLE TO TOYOTA SERVICE CENTER. I WAS TOLD THAT THE DOOR CABLES AND DOOR MOTOR IS NOT COVERED UNDER THIS DOOR RECALL. AND THAT THEY HAVE NOT EVEN BEEN GIVEN PARTS FOR THIS RECALL AS OF YET.THAT IS NOT ACCEPTABLE. THE SAFETY ISSUE OF THESE CABLE SNAPPING SHOULD BE A CONCERN. I HAD MY 5 YEAR OLD NEXT TO ME WHEN THE 2ND ONE WENT AND IT JUST MISSED HER FACE. THE RECALL NEEDS TO BE ADDRESSED PROPERLY, SHOULD INCLUDE ALL THE EFFECTED PARTS OF THE DOOR CABLES MOTOR FUSES LATCHES COMPUTER COMPONENTS AND ANYTHING THE SERVICE CREW CONNECT TO THE ISSUE.THE SAFETY RISK OF THE DOOR NOT LATCHING PROPERLY IS THE DOOR MAY OPEN WHEN VEHICLE IS IN MOTION, INCREASING RISK OR INJURY OF VEHICLE OCCUPANTS. I HAVE HAD ONE OF MY SLIDING DOORS OPEN WHILE STARTING OFF ON A DRIVE ON MORE THAN ONE OCCASION. I HAVE 5 KIDS AND RUN MULTIPLE CAR POOLS, THEREFORE AT THE TIME I ASSUMED THAT ONE OF THE KIDS HIT THE BUTTON. NOW I'M NOT SO SURE. PLEASE LOOK INTO THIS RECALL AND GET AFTER TOYOTA TO MAKE IT RIGHT AS SOON AS POSSIBLE.THX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981497April 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MOTOR ON SLIDING DOORS HAVE NOT WORKED PROPERLY SINCE WE FIRST PURCHASED IT BRAND NEW. WE WERE TOLD THEY "STICK" BECAUSE THE RUBBER SEALS ARE SO NEW. THE DOORS ONLY OPEN PART OF THE TIME. 50% OF THE TIME WHEN YOU OPEN THEM, THEY BEEP LOUDLY AND GET STUCK, JUST LIKE DAY ONE. TOYOTA CONTINUES TO CLAIM THERE IS NOTHING WRONG WITH IT AND ANYTIME WE'VE MENTIONED IT, THEY SAY THEY FOUND NO PROBLEMS. IT'S A SAFETY HAZARD BECAUSE THEY GET JAMMED AND CAN ONLY BE YANKED OPEN MANUALLY. A CHILD COULD NOT OPEN IT IN THE EVENT OF AN EMERGENCY WHERE THEY NEED TO MAKE A QUICK ESCAPE. THE SEAL ON THE WINDOW IS ALSO BROKEN AND PULLS DOWN WHEN YOU OPEN THE WINDOW . THE SEAL PULLS DOWN WITH IT. THIS HAPPENED TO OUR BRAND-NEW TOYOTA CAMRY, AS WELL AS MY MOTHER'S BRAND NEW TOYOTA FJ CRUISER. TOYOTA HAS CHECKED IT OUT AND THEY CLAIMED IT'S WEAR AND TEAR. THEY REPLACED IT FOR FREE THE FIRST TIME, BUT LESS THAN A YEAR LATER IT HAPPENED AGAIN! NOW I SEE A RECALL ON DOORS, THIS NEEDS TO B ADDRESSED, THAT RECALL IS NOT BEING HANDLED YET EITHER . AGAIN, IT'S A SAFETY HAZARD FOR CHILDREN GETTING OUT, OR DOORS FLYING OPEN WHEN VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981444April 29, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL - ISSUE REMAINING SINCE RECEIVING A NOTICE DATED MAY 23, 2016...ALMOST ONE YEAR. ALSO A RECALL INVOLVING A SLIDING POWER DOOR SYSTEM THAT WAS ISSUED NOVEMBER 22, 2016. NEITHER RECALL HAS A FIX AND BOTH ARE POTENTIALLY VERY DANGEROUS SAFETY ISSUES. I HAVE CONTACTED TOYOTA NUMEROUS TIMES AND THEY REFUSE TO PROVIDE ALTERNATE, SAFE TRANSPORTATION FOR MY FAMILY, WHICH INCLUDES 3 YOUNG CHILDREN. I AM DRIVING MY FAMILY AROUND EVERY DAY WITH A POTENTIAL AIRBAG AND/OR SLIDING DOOR MALFUNCTION WAITING TO HAPPEN. IT HAS BEEN A VERY LONG TIME AND NEITHER OF THESE ISSUES HAS A DATE BY WHICH THEY ARE TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980899April 26, 2017
AIR BAGS, STRUCTURE:BODY, EQUIPMENT
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980964April 26, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO TWO DEALERS WHO STATED THAT THE PARTS WERE NOT AVAILABLE FOR EITHER RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS. ..UPDATED 06/27/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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