Toyota Sienna Complaints (2025)

268 consumer complaints on file.

#11709424January 7, 2026
UNKNOWN OR OTHER
I am having key problem with not communicating with vehicle when i am very close then only its unlock and lock. so having problem with key no cummunication with vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708757January 5, 2026
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708804January 5, 2026
SEATS
The contact owns a 2025 Toyota Sienna. The contact was notified of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708818January 5, 2026
SEATS
My vehicle is subject to a safety recall issued on October 7 for improperly welded second-row seat rails. Toyota has stated that if these seats are occupied during certain high-speed collisions, they may lose structural integrity, increasing the risk of injury. Because these seats are required to safely transport my young children, the recall renders the vehicle unsafe and unusable for its intended purpose. It has now been over three months since the recall was issued, and Toyota has not provided a remedy. The dealership has no information regarding when repairs will be available, and our vehicle is currently being held at the dealership. Toyota has provided a rental vehicle; however, this does not resolve the issue. The rental is not the same vehicle we purchased, does not meet our family’s needs, and requires frequent renewals, creating an ongoing burden. We purchased this vehicle specifically to meet our transportation needs and remain unable to use it. The vehicle was only six months old at the time of the recall. We requested a replacement vehicle due to the seriousness of the safety defect and the lack of a repair timeline, but Toyota denied this request and has offered no long-term solution. I am filing this complaint due to the unreasonable delay, loss of use, and lack of a permanent remedy for a serious safety defect involving child passenger seating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708833January 5, 2026
SEATS
I purchased this vehicle on March 8, 2025. On October 7, 2025, I was notified of Safety Recall 25TA12 involving the second-row seats. Due to this safety defect, the second row cannot be used, rendering the vehicle unsafe and impractical for its intended purpose. This vehicle was purchased specifically to transport my family of five, including three children (currently ages [XXX] , [XXX] , and [XXX] ), all of whom require car seats. It is not physically possible to safely install three car seats in the third row of this vehicle, particularly an infant seat. As a result, I cannot safely transport my children and the vehicle cannot be used as a family vehicle. As of January 5, 2026, more than 90 days have passed since I was notified of the recall, and I have been informed that there is still no available remedy or repair timeline. During this period, I continue to make monthly payments of approximately $1,000 on a vehicle that does not meet basic safety and usability expectations. No adequate resolution or interim accommodation has been provided. Owning a family vehicle with a known safety defect and failing to provide a remedy for over 90 days is not acceptable business practice. The vehicle cannot fulfill the purpose for which it was purchased, and the ongoing financial obligation without a resolution is unreasonable. I am requesting either a buyback of the vehicle, including associated costs, or a replacement vehicle of comparable value. This issue has persisted for an excessive period of time without resolution and requires immediate corrective action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708926January 5, 2026
SEATS
The contact owns a 2025 Toyota Sienna. The contact had received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not available. The local dealer was informed about the recall, and the contact was provided a loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708964January 5, 2026
SEATS
Manufacturer Recall Number: 25TB12 NHTSA Recall Number: 25V668 This recall was created almost three months, but we were not notified of it until receiving a letter a few weeks ago. That means we were putting our children in unsafe seats for two months! Why is the manufacturer allowed to wait so long to contact us about such a serious safety issue? Furthermore, why aren't they required to pay for us to rent comparable vehicles until they are able to fix the issue? Not being able to use the middle row of seats completely nullifies the utility of owning a minivan in the first place. What avenues are available to me for seeking recompense in this case?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708310January 2, 2026
SEATS
The contact owns a 2025 Toyota Sienna. The contact received a notification letter related to NHTSA Campaign Number: 25V668000 (Seats). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The dealer provided a loaner vehicle that did not meet the needs of the contact. The manufacturer was not contacted. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708372January 2, 2026
SEATS
I am writing to formally document Toyota's failure to provide a reasonable and lawful solution following the safety recall and was advised by my attorney that Toyota does not yet have a remedy available. Despite this, Toyota has offered only a $42/day reimbursement for a compact rental vehicle, which is wholly inadequate and functionally useless for my family. Toyota is effectively forcing us to choose between: Operating an unsafe vehicle with my children and unborn child Paying hundreds to thousands of dollars out of pocket for appropriate transportation This is not a reasonable or lawful position. I also want to make clear that I am currently pregnant and due in April. The uncertainty surrounding this recall, the lack of a safe and appropriate vehicle, and the absence of a clear resolution timeline have caused significant and ongoing stress for me and my family during a medically sensitive time. Reliable and safe transportation is not optional for us - it is essential for prenatal care, medical appointments, and daily needs for our children. Being told that there is no timeline for a repair, while simultaneously being offered only an inadequate compact rental vehicle, places an unreasonable burden on our family and creates unnecessary anxiety during my pregnancy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708003December 31, 2025
SEATS
My 2025 Toyota Sienna is subject to Safety Recall 25TA12 involving suspect welds on second row seat rails. Toyota instructs that the second row seats not be used while the vehicle is in motion. No repair is available and no timeline has been provided. Toyota has not provided a viable interim solution. Toyota coordinated outreach to multiple dealerships, all of which confirmed they cannot provide a comparable vehicle or accommodation. Toyota’s only option is limited rental reimbursement, which does not restore equivalent seating capacity or function. As a result, I am forced to either stop using the vehicle for its intended purpose or continue operating a vehicle Toyota has identified as unsafe to use as designed. Toyota has acknowledged the defect but has not mitigated the safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708102December 31, 2025
SEATS
Toyota is completely unwilling to provide a rental vehicle unless I leave the recalled Toyota sienna on their lot for an indefinite period. They are not willing to let me perform any kind of maintenance while it is in their care and I am not allowed to keep the vehicle in my home to Provide proper storage. The dealer is not willing to provide any sort of maintenance or care as well. When escalating this to toyota corporate, they didn’t even dignify me with a response. They simply just closed the report and are refusing to provide me with any form of written denial.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707699December 30, 2025
SEAT BELTS
Relatively new Toyota Sienna, bought 6 weeks ago and currently at 1300 miles. Passenger side 2nd row seat belt inexplicably became stuck and would not retract, making that seat unusable as the seat belt was no longer able to safely restrain a passenger. No accidents or unusual incidents were noted. This was completely unexpected and random following a routine short-distance errand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707837December 30, 2025
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000(Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707914December 30, 2025
SEATS
I am submitting this complaint regarding Safety Recall 25TA12 (Interim Notice 25TB12) for my 2025 Toyota Sienna XLE Woodland Edition, VIN available upon request. Toyota has acknowledged that the second-row seat rails may have improper weld penetration, creating a risk that the seats may lose structural integrity in certain high-speed collisions, increasing the risk of injury. Toyota has issued written instructions advising that no one should sit in or use a child restraint in any second-row seat while the vehicle is in motion, and has also issued a stop sale, indicating Toyota’s determination that the vehicle should not be sold or delivered in its current condition. There is no repair remedy available, no parts, and no estimated timeline for correction. Because this vehicle is used to transport four young children in car seats, Toyota’s instructions render the vehicle unsafe and unusable for its intended purpose. I have complied with Toyota’s guidance and removed the vehicle from service. The vehicle has been out of service continuously since October 8, 2025 through today, December 30, 2025, totaling 84 calendar days and 60 business days with no repair attempt possible due to Toyota’s inability to provide a remedy. Toyota has stated that a loaner vehicle substitutes for safe seating; however, loaners do not correct the underlying defect, do not restore the vehicle’s certified safety condition, and do not eliminate the ongoing risk or loss of use of the purchased vehicle. Toyota continues to sell similarly equipped vehicles while leaving affected owners without a path to repair. I am requesting NHTSA review whether Toyota’s handling of this recall—including extended delays with no remedy, reliance on stop-use instructions, and indefinite loss of safe use—meets federal safety obligations and adequately protects consumers and child passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707591December 29, 2025
STRUCTURE:BODY
The second-row seat rails on my 2025 Toyota Sienna were manufactured with improper welds that can fail in a high-speed collision, potentially causing the seats to lose structural integrity and increasing the risk of severe injury. Safety Risk and Hardship: Due to this defect, Toyota has recommended that no passengers sit in the second row and no child restraints be used in these seats until a remedy is performed. I have been awaiting a remedy for over 70 days, during which time the vehicle's primary utility as a high-capacity family transport has been compromised. This creates a severe accessibility and safety hardship, as I am unable to safely transport my family or use child safety seats in the designated locations. Forcing passengers into the third row, which does not accommodate three carseats side-by-side, is not a safe long-term alternative for our family, especially as at [XXX] pregnant, and soon to be postpartum with a XXX and two XXX in carseats. Reproducibility and Inspection: The safety defect was confirmed by the manufacturer (Recall numbers 25TB12 and 25TA12) and by my local authorized dealer upon notification. While the vehicle is available for inspection, the manufacturer has acknowledged the defect is due to incorrect weld machine settings at the factory. Symptoms and Warnings: There were no warning lamps or messages prior to the recall notification. The issue was discovered by the manufacturer during internal testing between July and August 2024 and publicly announced in October 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707597December 29, 2025
SEATS
The seats have had an excessive rattling noise since buying the car, dealer was informed and was told that it was expected. Now there has been a safety recall with no remedy in sight for over two months. Not being able to use the middle seats on a brand new car for this long is unnacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707216December 27, 2025
SEATS
The 2nd row seats have failed to provide a knowing safe place for passengers to ride. Toyota has known about this issue since October 7, 2025 (81 days) and there is no remedy. I cannot drive my brand new van due to the safety issue (the possibility of the seats become detached in collisions) as I use my car to transport toddler family member and need to utilize the 2nd row seat; due to mobility issues I cannot place the toddler in the 3rd row seat. Toyota has been able to fix the issue to continue to make and sell 2026 7 passenger vehicles in my area as confirmed by local dealers. The problem has been acknowledge by my local Toyota dealer, as well as Toyota USA. My van has not been inspected by anyone. I had no problems with my van prior to the notification of this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706692December 23, 2025
SEATS, ELECTRICAL SYSTEM
On [XXX], I purchased a new Toyota Sienna 2025 from Toyota Pasadena. The car has had frequent “check rear seat” and “check 3rd row seat” alerts everyday I drive. I have contacted Toyota Motors a few times since May, 2025, and visited Toyota Pasadena countless times to solve this error since April, 2025. After their “alarm specialist” checked my vehicle, they started to intentionally ignore my repair request. It seems Toyota knows the problem but couldn’t fix it in an easy and cheap way. Toyota Pasadena always insisted on me seeing their alarm specialist OFF THE RECORD, rather than accepting my vehicle for repair, so they can avoid Lemon Law punishment. When I contacted Toyota Motor a few times, they always pushed me back to Toyota Pasadena and ignored my request to have other dealers’ or the engineers fix my Sienna. I have been trapped in this endless fraud loop wasting time for a year. I have a [XXX] daughter. With this error not being fixed, I can’t risk putting my daughter and her seat on the rear seat. I was forced to buy another SUV, which created significant financial stress along with the stress of being pushed away between Toyota Motor and Toyota Pasadena over and over again. The bottomline is I need to make sure the rear seat is safe because my family’s lives are on the line. They shouldn’t intentionally hide the safety issue and forced me to accept the risk. It’s a new car in the original condition that Toyota Pasadena handed me. Everything on this vehicle was installed by Toyota Motor and Toyota Pasadena before it was handed to me. I already requested that if it's alarm bugs they cannot fix, they can remove the faulty alarm with a refund. I only want a safe vehicle. But they rejected me. The vehicle still makes random alarms and shows the “check rear seat” today and everyday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706792December 23, 2025
SEATS
The second-row seats in my 2025 Toyota Sienna are completely unusable due to an open safety recall (25V668). We purchased this minivan for our family of four children, and the second row is essential for safely transporting them. It has been several months since the recall was announced in October, and we are still unable to use these seats. The inability to use the second row affects our family’s safety and daily logistics, forcing us to rely solely on the third row, which is unsafe or impractical for our children. We have not had a crash, fire, injury, or police report, but this recall significantly limits the safe use of our vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706606December 22, 2025
SEATS
There has been a recall on my vehicle since October 7, 2025. Toyota has just sent me notification via mail the week of December 20, 2025. I drive 4 children and two of them are in the middle row (which is what the recall is about) in car seats. I have called the dealership many times and they are not doing anything to assist me. According to the recall, it states to not sit or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed---- the remedy isn't even available yet and hasn't been since October. So am I just not supposed to drive my kids to school and daycare?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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