Toyota Sienna Complaints (2012)

247 consumer complaints on file.

#10955342February 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/05/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949311February 3, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947581January 25, 2017
STRUCTURE, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. IN ADDITION, THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE DEALER STATED THAT THE ELECTRONIC FUNCTION WOULD NEED TO TEMPORARILY BE DISCONNECTED DUE TO THE REMEDY FOR THE RECALL STILL BEING UNDER DEVELOPMENT, AND TO MANUALLY OPERATE THE DOOR. THE DEALER WAS UNABLE TO DETERMINE WHEN THE REMEDY AND REPAIR PARTS WOULD BE PROVIDED BY THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947016January 23, 2017
STRUCTURE:BODY
THE PASSENGER SIDE POWER SLIDING DOOR FAILED IN MID-OPERATION LEAVING THE DOOR SLIGHTLY OPENED. WE WERE UNABLE TO MANUALLY OR ELECTRONICALLY OPEN OR CLOSE THE DOOR IN THE NORMAL MANNER, HOWEVER IN ORDER TO MAKE THE TRIP HOME WE FORCIBLY POSITIONED THE DOOR INTO THE CLOSED POSITION. THE DEALER CLAIMED THAT THE DOOR MOTOR WAS DAMAGED BY OUR ACTIONS AND PROCEEDED TO CHARGE US NEARLY $2000 TO REPAIR THE MOTOR AND DOOR CABLE. WE EXPLAINED THAT WE COULD HEAR THE MOTOR ENGAGING JUST FINE AND THAT THERE MUST BE ANOTHER ROOT CAUSE, THEY DISAGREED AND DISMISSED US COMPLETELY. WE CALLED AND COMPLAINED TO TOYOTA DIRECTLY, HOWEVER THEY'VE TAKEN THE SAME POSITION AS THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946371January 19, 2017
LATCHES/LOCKS/LINKAGES, AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945426January 15, 2017
AIR BAGS
MY VAN USES A TAKATA AIRBAG THAT I NEED REPLACED IMMEDIATELY, I AM SCARED FOR MY FAMILY DRIVING THE VAN. NEWS MEDIA HAS SHOWN HOW DANGEROUS THIS DEFECT IS AND HOPE TO GET THIS ISSUE RESOLVED SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934572December 11, 2016
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT TURNS OFF INTERMITTENTLY. IT WILL TURN ON AGAIN IF YOU TURN THE HEADLIGHTS OFF AND BACK ON, BUT THEN WILL GO OUT AGAIN. I HAVE READ ONLINE ABOUT MANY OTHER TOYOTA OWNERS, SPECIFICALLY THOSE WITH PRIUSES, BUT ALSO SOME SIENNAS, HAVING THIS PROBLEM. DEALERS DON'T KNOW HOW TO RESOLVE IT - MINE WANTS TO REPLACE THE BULB FOR CLOSE TO $500, BUT CAN'T GUARANTEE THIS WILL RESOLVE THE PROBLEM AND THE BULB IS APPARENTLY WORKING, JUST NOT ALL THE TIME. THIS IS A SAFETY ISSUE TO HAVE A NON-WORKING HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929847December 5, 2016
WHEELS, UNKNOWN OR OTHER
NHTSA RECALL NUMBER : 11V560 MANUFACTURER RECALL NUMBER : B0N TOYOTA HAS NEVER CONTACTED ME REGARDING THE RESOLUTION OF THIS RECALL OR HAS INFORMED ME THAT THIS RECALL WAS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925202November 9, 2016
EQUIPMENT
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908710September 22, 2016
UNKNOWN OR OTHER
PASSENGER DOOR - MOTOR LOCK ASSEMBLY FAILURE WHERE PASSENGER DOOR WILL NOT SHUT AND FLIES OPEN WHEN DRIVING. RUSTING OF DOOR COMPONENTS FROM IMPROPER DOOR SEALING AROUND DOOR FRAME. POPPING SOUND WHEN OPENING MOTORIZED PASSENGER DOOR. FORTUNATELY, DOOR WAS STOPPED INITIALLY WHEN DOOR FAILURE OCCURRED BUT DOOR FLEW OPEN AFTER I SHUT IT AND DROVE THE VEHICLE. I THEN STOPPED TO SHUT DOOR AND DOOR WOULD NOT CLOSE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908557September 21, 2016
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
ON AUGUST 27, 2016 I WAS DRIVING OUR 2012 TOYOTA SIENNA ON AN INTERSTATE HIGHWAY. TRAFFIC WAS TERRIBLE AND I REAR-ENDED ANOTHER VEHICLE IN STOP-AND-GO TRAFFIC. THE IMPACT WAS MINOR, BUT THE ENGINE CAUGHT FIRE AND BURNT THE CAR TO THE FRAME. MY WIFE AND I WERE ABLE TO EXIT THE CAR BEFORE IT BURNED. WHEN I EXITED THE CAR, I TOOK MY KEYS WITH ME. HOWEVER, I WAS NOT ABLE TO OPEN ANY OF THE DOORS AND EVERYTHING I HAD IN THE BACK OF THE VAN BURNED. THANKFULLY, OUR CHILDREN WERE NOT IN THE CAR. IF THEY HAD BEEN, I WOULD HAVE NEEDED TO BREAK WINDOWS TO ATTEMPT TO REMOVE THEM FROM THE CAR.
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#10907020September 15, 2016
STEERING, WHEELS
STEERING WHEEL COLUMN (OR PART OF THE STEERING WHEEL IS MAKING A CLICKING SOUND WHEN TURNING WHEELS IN LOW SPEEDS OR IN REVERSE. THE CLICKING SOUND IS GETTING LOUDER AND THE WHEELS APPEAR TO "SKIP" OR "JERK SLIGHTLY" WHEN TURNED. I THOUGHT THAT IT WAS A TYPICAL OR INDIVIDUAL ISSUE, BUT A LOT OF TOYOTA SIENNA OWNERS ARE EXPERIENCING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907023September 15, 2016
STEERING
THE VEHICLE IS MAKING CLICKING NOISE WHEN WHEELS ARE TURNED AND THE VEHICLE IS IN LOW SPEEDS FORWARD AND IN REVERSE. IT APPEARS THAT THE CLICKING NOISE COMES FROM THE STEERING SYSTEM AND/OR WHEELS. THE CLICKING SOUND IS BECOMING LOUDER AND LOUDER. ALSO, IT APPEARS THAT THE WHEELS "JERK" SLIGHTLY WHEN TURNED LEFT/RIGHT AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903513September 4, 2016
STRUCTURE:BODY
THE SENSOR IN THE POWER SLIDING DOOR OF MY 2012 TOYOTA SIENNA, WOULD NOT STOP BEEPING EVEN THOUGH THE DOOR WAS CLOSED. THE LATCH WAS RUSTING AWAY, AND TOYOTA WANTED $1,400 TO REPLACE IT. THE DRIVER'S DOOR LATCH IS MADE OF STAINLESS STEEL, SO WHY IS THE SLIDING DOOR LATCH RUSTING? AND WHY CAN'T WE DISABLE THE SENSOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897005August 18, 2016
SERVICE BRAKES
TOYOTA SIENNA 2012 ROLLBACK IN PARK: STATIONARY VEHICLE AT HOME ROLLED BACK WHEN IN 'PARK' AND DRIVER JUMPED IN AND APPLIED BRAKE BUT BRAKE DID NOT WORK. VEHCLE HIT TWO MAILBOXES. THE PARKING BRAKE WAS NOT APPLIED WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882569July 5, 2016
AIR BAGS
45MPH FRONT END IMPACT DID NOT DEPLOY AID BAG. DRIVER SUSTAINED FACIAL INJURIES FROM HER FACE IMPACTING THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10853232April 4, 2016
UNKNOWN OR OTHER
MY SON WAS ATTEMPTING TO GET IN THE CAR AND MY HUSBAND, WHO WAS IN THE DRIVER'S SEAT AND WHO THOUGHT HE WAS ALREADY IN THE CAR, CLOSED THE SLIDING VAN DOOR BY PRESSING THE OVERHEAD REMOTE BUTTON. MY SON WAS TRAPPED, ARMS PINNED UP. THE DOOR DID NOT BOUNCE BACK. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED, BUT IT IS THE FIRST TIME THAT IT WAS A CHILD (VS. SOMEONE LIKE ME, WHO IS STRONG ENOUGH TO STOP THE FORCE). I HAD TO RUN OUT AND FORCE THE DOOR BACK. THE LATCH WAS PIERCING HIS OTHER SIDE AND HE AND HIS TWIN SISTER (WHO WATCHED THE WHOLE THING, HELPLESSLY) WERE VERY FRIGHTENED. HE IS PROBABLY JUST BRUISED, BUT WHAT IF I HADN'T BEEN STANDING RIGHT THERE?! THE CAR WAS NOT ON, AND WAS PARKED IN OUR GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840430March 8, 2016
UNKNOWN OR OTHER
AS I HAVE DRIVEN ON THE HIGHWAY, ON THREE SEPARATE OCCASIONS, MY REAR SLIDING DOORS HAVE SPONTANEOUSLY OPENED ON THEIR OWN. AFTER IT HAPPENED THE FIRST TIME, WE TURNED OFF THE AUTOMATIC DOOR FEATURE AND IT STILL HAPPENED ANOTHER TWO TIMES. WHEN WE TOOK IT INTO THE DEALERSHIP WE WERE INFORMED THAT THIS WAS A "KNOWN ISSUE WITH 2007-2011 TOYOTA SIENNA'S BUT THAT TOYOTA HAS NOT ACKNOWLEDGED AN ISSUE YET WITH 2012 SIENNA'S". WE WERE ALSO TOLD IT WOULD COST OVER $5000 FOR A PARTIAL FIX. WHEN I CALLED TOYOTA CORPORATION THEIR RESPONSE WAS "WHAT DO YOU WANT US TO DO ABOUT IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820438January 15, 2016
STRUCTURE:BODY
IT RAINED AND FROZE, SNOWED AND THAWED, AND THE LATCH ON THE SLIDING DOOR OF MY 2012 TOYOTA SIENNA BROKE. THE DOOR WOULD SLIDE OPEN AND CLOSED WHILE I WAS DRIVING IT AND WOULD NOT STAY CLOSED. FORTUNATELY NONE OF MY CHILDREN WERE IN THE BACK SEAT WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789007November 7, 2015
STRUCTURE:BODY
I HAVE BROUGHT THE SIENNA INTO TOYOTA ON 3 SEPARATE OCCASIONS, AS IT WAS CLUNKING WHEN IT CLOSED. I WAS TOLD THERE WAS NOTHING WRONG WITH IT EACH TIME, BUT THE LIFTGATE WAS CLEARLY NOT ALIGNED. WATER IS NOW COMING THROUGH THE TOP OF THE LIFT GATE. I DID BACK UP INTO A TREE, AND HAD DAMAGE TO THE BACK QUARTER PANEL AND IT WAS REPAIRED BY A BODY SHOP. TOYOTA IS STATING THAT THIS CAUSED THE LIFTGATE TO BE MISALIGNED AND THAT IS CAUSING THE WATER TO COME THROUGH THE LIFTGATE. HOWEVER, IT WAS NOT UNTIL I RAN THE MINIVAN THROUGH A TOUCH FREE CARWASH AND WATER WAS APPLIED UNDER PRESSURE THAT I NOTICED THE WATER COMING IN. MY COMPLAINT IS I BELIEVE THAT IF THE LIFTGATE COULD BE MISALIGNED BY QUARTER PANEL DAMAGE, WHAT WOULD HAPPEN UNDER EXTREME STRESS OF A CAR ACCIDENT. I DO BELIEVE THE DEALERSHIP IS AVOIDING REALIGNING THE LIFT GATE, BUT I AM ALSO CONCERNED ABOUT THE OVERALL SAFETY OF THE VEHICLE IN THE EVENT OF AN ACCIDENT. ALSO, THE ORIGINAL TIRES THAT CAME ON THE VEHICLE WORE VERY EARLY. I REPLACED ALL 4 TIRES AT TOYOTA BECAUSE WE WERE TAKING THE VEHICLE ON A FAMILY TRIP. I WAS LOOKING THROUGH THE OWNERS MANUAL AND NOTICED THAT THE ORIGINAL TIRES WERE TO HAVE A 6 YEAR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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