Toyota RAV4 Complaints (2016)

257 consumer complaints on file.

#11129655September 15, 2018
STRUCTURE:BODY
WHEN IT RAINS THE DRIVER SIDE FLOORING AND MATS ARE COMPLETELY SOAKED ABSORBING UP TO 1 INCH OF WATER. THE CAR ISN'T DRIVEN MUCH SO THE PROBLEM ONLY STRUCK A BELL THIS YEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114964July 31, 2018
STEERING
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A LEFT TURN, THE POWER STEERING BECAME VERY DIFFICULT TO STEER. THE CONTACT CRASHED INTO A CURB AND SIDESWIPED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BY THE CONTACT'S INSURANCE COMPANY WHERE IT WAS AWAITING INSPECTION. A DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11113645July 25, 2018
AIR BAGS
TAKATA RECALL, I WAS INVOLVED IN A REAR ENDED COLLISION ON A HIGHWAY WHILE STOPPED CAUSING MY CAR TO REAREND THE CAR IN FRONT OF ME. THE AIRBAGS DID NOT DEPLOY AND SAID MALFUNCTION ON THE DASHBOARD. THERE WAS $19000 IN DAMAGE, I ASKED FOR THE SEATBELTS AND AIRBAGS TO BE REPLACED BECAUSE I WAS AFRAID TO DRIVE THE CAR AND FEEL SAFE. THEY WOULD NOT DO IT BECAUSE THEY SAID THE COMPUTER WAS ABLE TO RESET. I SPECIFICALLY ASKED OVER AND OVER AS I COULD NOT FEEL SAFE, NO ONE WOULD LISTEN SO I ENDED UP TRADING THE CAR THAT WAS 7 MONTHS OLD IN AND TAKING A LOSS TO FEEL SAFE. SINCE THE AIRBAG MALFUNCTIONED I COULD NOT FEEL LIKE IT WOULD KEEP ME SAFE IN ANOTHER ACCIDENT. I HAVE NEVER BEEN IN AN ACCIDENT PRIOR TO THIS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11103860June 25, 2018
ENGINE
WHEN BACKING UP (LIKE FROM YOUR DRIVEWAY) IF YOU SHIFT FROM "R" TO "D" TOO FAST ONE OF THE FOLLOWING EXTREMELY DANGEROUS ACTIONS WILL OCCUR: 1. THE ENGINE WILL STALL LEAVING YOU A SITTING DUCK IN TRAFFIC. RESTARTING IS NOT QUICK OR EASY. YOU MUST PUT YOUR FOOT ON THE BRAKE, SHIFT INTO "P" AND THEN HIT THE I/O BUTTON A NUMBER OF TIMES TO CYCLE BACK TO "START" POSITION TO GET THE CAR STARTED AGAIN. ALL THE TIME YOU ARE PRAYING ONCOMING TRAFFIC DOESN'T HIT YOU! 2. THE CAR WILL ENGAGE TRACTION CONTROL (TRAC INDICATOR ON). WHEN THIS HAPPENS PRESSING ON THE ACCELERATOR PEDAL HAS (ALMOST) NO EFFECT (I.E. SEVERE HESITATION) ONCE AGAIN THIS LEAVES YOU A SITTING DUCK IN THE MIDDLE OF THE ROAD UNTIL THE CAR DECIDES IT WANTS TO MOVE AGAIN. FROM WHAT I CAN TELL THIS DEFECT IS 100% REPEATABLE. I HAVE EXPERIENCED IT NUMEROUS TIMES AND IT SCARES THE LIVING CR@P OUT OF ME EACH TIME IT DOES IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100513June 8, 2018
AIR BAGS
IN MAY, THIS VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE THIS VEHICLE REAR ENDED ANOTHER VEHICLE CAUSING MAJOR DAMAGE TO BOTH VEHICLES. THIS ACCIDENT OCCURRED IN A 4-LANE HIGHWAY; HWY 60 IN PHOENIX. PRIOR TO THE ACCIDENT, THERE WERE NO ERROR MESSAGES OR INDICATED MALFUNCTIONS. THE CAR WAS MAINTAINED AS RECOMMENDED BY THE MANUFACTURER. IMMEDIATELY UPON IMPACT, TWO ERROR MESSAGES WERE DISPLAYED ON THE DASH:H AIRBAG SYSTEM MALFUNCTION AND AN AWD MALFUNCTION 2WD MODE ENABLED. I FOUND THIS VERY DISTURBING AS I CAN'T BELIEVE THE AIRBAGS DIDN'T DEPLOY UPON IMPACT. AS A RESULT, MY DAUGHTER SUFFERED FROM A CONCUSSION, NECK PAIN, AND HER KNEE SUFFERED INJURY BY SLAMMING INTO THE DASHBOARD. OUR INSURANCE COMPANY, LIBERTY MUTUAL, WAS CONTACTED THAT EVENING TO REPORT THE ACCIDENT. THE NEXT DAY, I FILED A CLAIM WITH TOYOTA REGARDING THE ERROR MESSAGES AND THE LACK OF AIRBAG DEPLOYMENT. A THIRD PARTY RETRIEVED THE 'BLACK BOX' FROM THE VEHICLE AND PRESENTED A REPORT TO TOYOTA. TOYOTA CLAIMS THAT THE THIRD PARTY DETERMINED THAT THE VEHICLE WAS OPERATING PROPERLY AND THE AIRBAGS SHOULD NOT HAVE DEPLOYED. MY INSURANCE DOESN'T BELIEVE THIS TO BE A TRUE ASSESSMENT, NOR DO I. I ASKED TOYOTA HOW TO HAVE THIS ESCAPED TO THE NEXT LEVEL FOR FURTHER REVIEW AND WAS TOLD THAT I HAD NO OPTIONS AVAILABLE TO ME. MEANWHILE, THE CAR HAS BEEN REPAIRED HOWEVER, THE AIRBAG ICON WILL NOT LEAVE THE DASH AND THE CAR REPAIR SHOP WILL NOT RELEASE AN UNSAFE CAR TO ME. SOMEONE IS BEING REASONABLE. I'M CONCERNED THAT THE AIRBAG SYSTEM WASN'T WORKING PRIOR TO THE ACCIDENT CAUSING THE AIRBAGS TO NOT DEPLOY AND IS NOW INDICATING THAT THE CAR IS UNSAFE TO DRIVE. MEANWHILE, I AM STRANDED IN PHOENIX, AZ BECAUSE I STILL DO NOT HAVE A VEHICLE IN WHICH TO MOVE MY DAUGHTER HOME TO N.C. PHOTOS AND REPORTS ARE ATTACHED FOR YOUR REVIEW. THE FILE FROM THE BLACK BOX WAS TOO LARGE TO UPLOAD.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11099064May 31, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, TWO DEER SUDDENLY EMERGED FROM THE WOODS. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT STOP AND STRUCK ONE OF THE DEER. THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS DAMAGED. A POLICE REPORT WAS FILED (NUMBER: 18-05410) AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO CEDAR RAPIDS TOYOTA (1190 BOYSON ROAD, HIAWATHA, IOWA 52233), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO A BODY SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,900.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11092038May 5, 2018
FUEL/PROPULSION SYSTEM
I FILLED MY CAR WITH FULL TANK I AM ONLY RUNNING MY CAR JUST GAVE ME 248 MILES THE FUEL TANK LIGHT WAS FLASHED .AND THE CAR SUPPOSED TO GO FOR 339 OR 349 MILES WITH FULL TANK I WANT TO DOWNTOWN MIAMI FROM TAMPA I WAS SUPPOSED TO STOP TO FULL IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083143April 3, 2018
FUEL/PROPULSION SYSTEM
I USED TO TAKE FULL TANK GAS EVERYDAY SINCE BOUGHT THE CAR . AFTER DRIVING 1 YEAR MY OIL TANK GIVING ME PROBLEM. MY ENGINE WAS SUDDENLY SHUT DOWN AUTOMATICALLY AND 3 SIGN CAME UP. I STARTED THE CAR AGAIN AND IT WAS WORKING GOOD AND AFTER A WHILE IT SHUT DOWN AGAIN. I WENT TO MY DEALER ABOUT 5 MONTH AGO AND TOLD THEM THE STORY. THEY DIAGNOSE MY CAR AND FOUND NOTHING SO I TOOK MY CAR BACK FROM DEALER SHOP. NEXT DAY SAME PROBLEM HAPPENS AND I WENT BACK TO THE DEALER. . THIS TIME THEY FOUND MY BATTERIES ALMOST FINISHED AND I HAVE PROBLEM WITH MY AIR SENSORE . SO I FIXED BOTH OF THEM AND PAID ALMOST 1400 DOLLAR WHERE PARTS COST WAS ONLY 300 AND REST WAS FOR 5 HOURS COMPUTER DIGONOATIC. ANYWAY, I THOUGHT MY PROBLEM IS FINISHED BUT IT'S STILL THERE. NOW MY GASOLINE COMING OUT FROM TANK AND I AM GETTING SMELL FROM INSIDE. I AGAIN WENT BACK TO DEALER, THIS TIME THEY KEEP MY CAR FOR 1 DAY AND NEXT DAY THEY TELLING ME THAT I HAVE TO CHANGE MY ENTIRE GASOLIN TANK BECAUSE I USED TO TAKE FULL TANK GAS,WHICH WILL COST AROUND 2000 DOLLAR!! I WAS VERY MAD WITH THE MANAGER BECAUSE IN FIRST TIME THEY COULDNOT EVEN FIND MY REAL PROBLEM AND CHANGED MY NEW BATTERIES AND AIR SENSOR! NOW THEY TELLING ME IT'S VERY DANGEROUS TO DRIVE WITHOUT FIXED OIL TANK BUT I DIDNOT FIXED IT BECAUSE IT MUST BE FACTORY DEFECT, WHY SHOULD I PAY FROM MY POCKET. I CALLED TOYOTA CORPORATE OFFICE AND TOLD THEM ABOUT MY ISSUE. THEY TOLD ME SINCE I HAVE NO WARRENTY, THEY CAN'T FIXED IT FREE FOR ME.AND THERE ARE NO RECALL ABOUT MY GAS TANK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080715March 21, 2018
EXTERIOR LIGHTING
AUTO HIGH BEAMS - INTERMITTENTLY GET STUCK IN "LOW" I HAVE NOTICED THIS ON MULTIPLE OCCASIONS BUT CAN'T REPRODUCE IT ON DEMAND. LAST INSTANCE WAS ON A STRAIGHT, FLAT RURAL ROAD WITH NO LIGHTS, SIGNALS OR SAME DIRECTION TRAFFIC TRAVELLING AT 55MPH. WAS APPROACHED BY ONCOMING CAR WHICH FAILED TO DIM LIGHTS. MINE DIMMED BUT DID NOT RETURN TO BRIGHT. HAD TO POWER CYCLE THE LIGHTS TO GET THE HIGH BEAMS BACK. A MINUTE LATER WAS APPROACHED BY 3 CARS CLOSE TOGETHER WITH OVERLY BRIGHT LIGHTS. MINE DIMMED AND STAYED DIM JUST LIKE BEFORE. HAD TO POWER CYCLE TO GET THE BRIGHTS BACK. THIS IS A SERIOUS SAFETY DEFECT TO NOT HAVE BRIGHTS IMMEDIATELY AFTER BEING BLINDED BY ONCOMING TRAFFIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074371February 22, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING HIGHWAY SPEEDS, A ROCK STRUCK THE SUN ROOF, FRACTURED IT, AND CAUSED GLASS TO EXPLODE AND IMPLODE INSIDE THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER (FINDLAY TOYOTA FLAGSTAFF, 5030 E MARKETPLACE DR, FLAGSTAFF, AZ 86004, (888) 736-7324) WHO AT FIRST INDICATED THAT THEY WOULD REPLACE THE PART. THE DEALER THEN STATED THAT THE PART WOULD BE REPLACED BY A WARRANTY AND THE END RESULT WAS THAT THEY REFUSED TO PROVIDE A REPLACEMENT OF THE PART AND ADVISED THE CONTACT TO CALL THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE WITHIN A DAY TO DETERMINE IF THEY COULD REMEDY THE FAILURE BY REPLACING THE PART THAT FAILED PREMATURELY. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071841February 8, 2018
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE BRAKES FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE FRONT DRIVER, FRONT PASSENGER, AND FRONT SIDE AIR BAGS DEPLOYED. THE PASSENGER SEAT WAS NOT OCCUPIED. THE CONTACT SUSTAINED A SPRAINED RIGHT ANKLE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1802082867. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11067002February 5, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS WHILE DRIVING AT NIGHT ON THIS VEHICLE ARE HORRIBLE! IT IS LIKE YOU ARE DRIVING IN A POORLY LIT TUNNEL WITH VERY LITTLE PERIPHERAL VISION. I AM CONSTANTLY HAVING ONCOMING DRIVERS FLASH THEIR HIGH BEAMS AT ME WHILE DRIVING WITH MY LIGHTS ON LOW BEAM, SO IT MUST BE AFFECTING THEIR ABILITY TO SEE. VERY DANGEROUS FOR BOTH DRIVERS! THIS IS A VERY POOR HEADLIGHT SETUP AND SHOULD BE RECALLED AND REPAIRED ON ALL THE AFFECTED MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063443January 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
IT WAS A COLD DAY IN MASSACHUSETTS. I WARMED UP THE CAR IN THE MORNING FOR 10 MINUTES BEFORE STARTING TO DRIVE TO WORK. I GOT ONTO THE MASSACHUSETTS PIKE AND AFTER A COUPLE EXITS OF CRUISING AT 60 HIT STOP AND GO TRAFFIC. AT ONE OF THE ENTRANCES AND WHEN I SLOWED DOWN TO A STOP IN THE TRAFFIC MY CAR FLASHED THE BATTERY CRITICAL CHARGING ERROR FOR A SPLIT SECOND BEFORE SAYING EVERYTHING NEEDED TO BE RESTARTED BY PUTTING THE CAR INTO PARK. AFTER THAT, THE CAR COMPLETELY SHUT DOWN. I WAS NOT ABLE TO PUT ON HAZARDS UNTIL ABOUT 15 SECONDS LATER OF TRYING TO GET THE POWER BACK ON DID THE CAR START UP. WITHIN THAT TIME A DRIVER BEHIND ME DECIDED TO HIT ME IN THE REAR. ON RESTART THE CAR DIDN'T SHOW THE FAULT BUT UPON LOOKING UP THE BATTERY CRITICAL CHARGING FAILURE IT STATES TO NOT DRIVE THE CAR AND TO IMMEDIATELY TAKE IT TO A SHOP. THE SHOP CANNOT FIND THE CODE DUE TO IT BEING WIPED MAKING SOLVING THE ISSUE EVEN MORE DIFFICULT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11062588January 13, 2018
VISIBILITY/WIPER
VEHICLE WAS TRAVELING AT THE SPEED LIMIT ON AN INTERSTATE HIGHWAY. NO OTHER VEHICLES IN FRONT OR SIDE. THE SUN ROOF GLASS EXPLODED. NO PERSONAL INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062360January 12, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF FRACTURED. WHILE THE VEHICLE WAS BEING DRIVEN, PIECES OF BROKEN GLASS STARTED TO FALL INTO THE CABIN OF THE VEHICLE. THERE WERE NO INJURIES. CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765, (800) 667-9051) WAS NOTIFIED OF THE ISSUE. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,250. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057915January 2, 2018
VISIBILITY/WIPER
WHILE DRIVING THE SUNROOF SHATTERED SENDING GALSS ONTO MY WIFE AND THE CAR BEHIND US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058147January 2, 2018
VISIBILITY/WIPER
SUNROOF GLASS SHATTERED WHILE DRIVING ON HIGHWAY. VEHICLE WAS UNDER OR NEAR AN OVERPASS WHEN THE INCIDENT HAPPENED, SO IT IS POSSIBLE THAT SOMETHING DROPPED FROM THE OVERPASS AND STRUCK THE SUNROOF, BUT WE DID NOT SEE ANYTHING FALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054125December 12, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT THE HEADLIGHTS WERE NOT BRIGHT ENOUGH. THE HIGH BEAM HEADLIGHTS NEEDED TO BE TURNED ON TO HAVE SUFFICIENT VISIBILITY AT NIGHT. THE VEHICLE WAS TAKEN TO ST. COULD TOYOTA (418 2ND ST S, WAITE PARK, MN 56387 (320) 227-8052). THE TECHNICIAN ADJUSTED THE HEADLIGHTS AND STATED THAT NO FURTHER ACTION COULD BE TAKEN. THE CONTACT STATED THAT THE LIGHTS WERE STILL NOT SUFFICIENT. THE STOCK HEADLIGHTS WERE STILL INSTALLED IN THE VEHICLE AND WERE NOT REMOVED. THE MANUFACTURER WAS CONTACTED AND TOYOTA STATED THAT THE STOCK LIGHTS WERE DESIGNED PROPERLY. THE FAILURE MILEAGE WAS UNKNOWN. *TT CONSUMER STATED CANNOT SEE MORE THAN 2 TO 3 CAN LENGTHS AHEAD WHEN ON, DIM AT START UPDATED 8/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054155December 12, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED. THE CONTACT WAS NOT SURE IF THE FAILURE OCCURRED FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 11,771. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED CT STATE POLICE WERE CALLED AND RESPONDED. THEY FOUND NO DEBRIS, NO SIGN OF ANY IMPACT. THEY WROTE AS HAVING BEEN "SPONTANEOUS." UPDATED 8/24/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039823October 25, 2017
UNKNOWN OR OTHER
I WAS DRIVING APPROXIMATELY 25 MPH GETTING ONTO A MAJOR HIGHWAY AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. I CONTINUED TO DRIVE AND STARTED HEARING GLASS FLY OFF MY CAR AND SLIDING AROUND ON MY ROOF. I QUICKLY PULLED OVER, PUT MY HAZARDS ON AND SLID BACK THE SUNROOF SHADE. THE ENTIRE CENTER OF MY SUNROOF HAD SHATTERED AND APPEARED AS IF A GIANT ROCK WAS DROPPED ON IT. THERE WAS NO SIGN OF IMPACT AND I HAVE ALREADY REACHED OUT TO CORPORATE HEADQUARTERS AND THEY OFFERED ABSOLUTELY NO ASSISTANCE IN REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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