Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10306205February 5, 2010
SERVICE BRAKES, ELECTRIC
I OWN A BRAND NEW 2010 TOYOTA PRIUS WITH APPROXIMATELY 3,000 MILES AT THIS POINT. I HAVE EXPERIENCE ON A NUMBER OF OCCASIONS A COMPLETE LOSS OF BRAKING ABILITY WHEN I FORCEFULLY APPLIED THE BRAKES IN ORDER TO COME TO STOP WHILE TRAVELING OVER A POTHOLE OR A SERIOUS PAVEMENT DEFORMATION. MY WIFE HAS EXPERIENCED THE SAME PROBLEM ON A COUPLE OF INSTANCES TOO. THE LOSS OF BRAKES IS VERY SHORT IN DURATION BUT IS ABSOLUTELY FRIGHTENING SINCE THE CAR TRAVELS QUITE A BIT BEFORE THE BRAKES TAKE EFFECT AGAIN. ON ONE OCCASION THE PRIUS WAS ABOUT ONE QUARTER OF A CAR LENGTH INTO THE INTERSECTION BEFORE IT CAME TO A COMPLETE STOP. THIS HAPPENED WHILE TRAVELING ONLY 35 MPH ON A RESIDENTIAL STREET AND ATTEMPTING TO COME TO A FULL STOP AT AN INTERSECTION. FORTUNATELY NO OTHER CARS WERE TRAVELING THROUGH THE INTERSECTION AT THE TIME. I ATTEMPTED TO CALL TOYOTA ABOUT THIS ISSUE BUT IT IS IMPOSSIBLE TO GET THROUGH TO A LIVE PERSON AT THIS TIME DUE TO THE VOLUME OF CALLS GENERATED BY THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306208February 5, 2010
SERVICE BRAKES, ELECTRIC
2010 PRIUS. PURCHASED 11/23/09. WHEN SLOWING DOWN TO TURN INTO THE PARKING LOT AT WORK, THERE IS A MANHOLE COVER RIGHT BEFORE MY TURN, IF MY TIRE GOES OVER MANHOLE COVER MY CAR BOLTS FORWARD AS IF I STEP ON THE GAS. THIS HAPPENS 1-2 TIME A WEEK AND HAS BEEN HAPPENING FOR SINCE DECEMBER. 18-20 OCCURRENCES TO DATE. THERE WAS ONE OTHER TIME WHEN STOPPING FOR A TRAFFIC SIGNAL AND I HIT A SLIGHT BUMP AND MY CAR BOLTED FORWARD. I ALWAYS WAS QUICK TO PRESS THE BRAKE HARD AND THE CAR WOULD STOP. THE LAST TIME IT HAPPEN WAS 2/2/10. I AM BRINGING IT IN FOR SERVICE 2/6/10. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306203February 5, 2010
SERVICE BRAKES, HYDRAULIC
I DRIVE A 2010 TOYOTA PRIUS AND HAVE EXPERIENCED BRAKING PROBLEMS WHILE BRAKING AND GOING OVER BUMPS/ROUGH PAVEMENT. I HAVE 6000 MILES ON MY CAR AND HAVE HAD THIS HAPPEN ABOUT 5 TIMES. DURING ONE OCCASION, WHILE SLOWING FOR STOPPED TRAFFIC, I DROVE OVER A BUMP, AND I FELT THE BREAK PEDAL VIBRATE LIKE THE ANTILOCK BRAKES WERE BEING ACTIVATED, THEN A QUICK "RELEASE SENSATION", DURING WHICH I HAD NO BRAKES, LIKE I HIT A PATCH OF ICE. I WAS JUST ABLE TO AVOID HITTING THE CAR IN FRONT OF ME BY SWERVING INTO AN OPEN DRIVE WAY. I WAS ALSO WITH MY WIFE AS A PASSENGER IN THIS CAR AND SHE HAD A SIMILAR EVENT WHILE BRAKING AND HITTING A BUMP IN THE ROAD. THIS IS NOT ACCEPTIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306204February 5, 2010
SERVICE BRAKES, HYDRAULIC
I LIVE IN THE PHOENIX, AZ AREA. WHILE DRIVING MY 2010 PRIUS, WHEN I GO OVER AN ABRUPT BUMP WITH BRAKES ENGAGED BRAKING COMPLETELY FAILS MOMENTARILY. FIRST FEW TIMES THIS HAPPENED I THOUGHT MAYBE MY FOOT HAD REDUCED PRESSURE ON THE PETAL DUE TO THE BUMP BUT LATER CONFIRMED THAT THIS IS NOT THE CASE. IT OCCURS ALMOST DAILY - EVERY TIME I GO OVER AN ABRUPT BUMP WITH BRAKES ENGAGED. I HAVE A DAILY DRIVE THAT TAKES ME OVER SOME SLIGHTLY ROUGH PAVEMENT AS I APPROACH A STOP LIGHT. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM - I AM JUST AWARE OF IT AND AM CAREFUL TO ACCOUNT FOR THAT OCCURRENCE AS I APPROACH THE LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306213February 5, 2010
SERVICE BRAKES, HYDRAULIC
I BOUGHT A 2010 PRIUS IN LATE DECEMBER AND ABOUT TWO WEEKS AGO, I WAS DRIVING ON A LOCAL STREET, WHICH HAD SOME POTHOLES ON IT. I COULD SEE A POTHOLE AHEAD OF ME. ANOTHER CAR WAS COMING FROM THE OPPOSITE DIRECTION, WHICH PROHIBITED ME FROM AVOIDING THE POTHOLE. I THEREFORE BRAKED SLOWLY AND CAME ALMOST TO A FULL STOP AS I WENT OVER THE POTHOLE. MY FOOT WAS ON THE BRAKE DURING THIS ENTIRE EPISODE, BUT AS I WENT OVER THE POTHOLE, THE CAR SUDDENLY ACCELERATED. ALTHOUGH I DID NOT HAVE AN ACCIDENT OR HIT ANYTHING, THE REACTION OF THE CAR WAS VERY UNUSUAL. SINCE THEN, THERE HAVE BEEN SOME OCCASIONS WHEN I HAVE BEEN AT A LIGHT OR STOP SIGN WITH MY FOOT ON THE BRAKE AND IT HAS FELT AS IF THE CAR WERE ABOUT TO MOVE AHEAD, DESPITE MY FOOT BEING ON THE BRAKE; IT HAS FELT LIKE I NEEDED TO APPLY MORE PRESSURE THAN NORMAL TO THE BRAKE IN ORDER FOR THE BRAKE MECHANISM TO WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306222February 5, 2010
POWER TRAIN
OCCASIONALLY WHEN BACKING OUT OF THE GARAGE THE CAR LURCHES BACKWARD, AND THEN SLIGHTLY DEPRESSING THE BRAKES CAUSES THE CAR TO IMMEDIATELY STOP. RELEASING THE BRAKES CAUSES THE CAR TO AGAIN LURCH BACKWARDS AND THEN SLIGHTLY PRESSING ON THE BRAKES AGAIN CAUSES THE CAR TO IMMEDIATELY STOP. IT'S A WHIPLASH TYPE MOVEMENT. IT OCCURS SPORADICALLY. MY SOLUTION HAS BEEN TO SHUT THE CAR OFF AND START OVER (BASICALLY, "REBOOTING" THE CAR). I PURCHASED THE CAR AT THE END OF OCTOBER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306223February 5, 2010
SERVICE BRAKES, ELECTRIC
THE BRAKES ON MY 2010 TOYOTA PRIUS DO NOT APPEAR TO WORK PROPERLY. THEY ARE NOT CONSISTENT IN STOPPING THE VEHICLE. ON OCCASION, WHEN APPLYING THE BRAKES THEY DO NOT APPEAR TO SLOW THE VEHICLE IMMEDIATELY. EVEN AFTER APPLYING MORE PRESSURE ON THE BRAKE PEDAL, THE VEHICLE CONTINUES TO ROLL. EVENTUALLY AFTER PRESSING VERY HARD ON THE PEDAL THE VEHICLE SLOWS. THE BIGGEST ISSUE IS THIS DOES NOT HAPPEN ALL THE TIME. IT PRESENTS A PROBLEM WHEN IT UNEXPECTEDLY HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306228February 5, 2010
SERVICE BRAKES, ELECTRIC
BRAKE "GRABBING"/SEIZING WHILE REVERSING TOYOTA 2010 PRIUS II. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306231February 5, 2010
SERVICE BRAKES, ELECTRIC
I WANT TO FILE A COMPLAINT ABOUT MY 2010 PRIUS, I BOUGHT MY PRIUS THIS PAST NOV. AT FIRST WHEN I FEEL THE SUDDEN ACCELERATION I THOUGHT ITS ME THINKING TOO MUCH. BUT THIS HAPPEN MORE THAN ONCE. IT IS A UNPLEASANT FEELING. THE SUDDEN ACCELERATION HAPPENS TO ME WHEN DRIVING ON A DOWNHILL GOING OVER A BUMP OR A HOLE IN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306233February 5, 2010
SERVICE BRAKES, ELECTRIC
AN INCONSISTENT FEELING WHEN APPLYING THE BRAKES OVER BUMPY ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306238February 5, 2010
SERVICE BRAKES, HYDRAULIC
ON WEDNESDAY, FEB. 5, 2010, DRIVING A 2010 PRIUS ON A MICHIGAN ROAD AT 25 MPH, SOME ICE OR FREEZE OVER, APPROXIMATELY 9:30AM. I APPROACHED THE STOP SIGN AND THERE WAS NO BRAKE ENGAGEMENT, NO SOUND OR FEEL OF AN ANTILOCK BRAKE SYSTEM . I COULDN'T STOP THE CAR, SO I HAD TO PROCEED THRU THE STOP INTERSECTION. THERE WASN'T AN ACCIDENT SINCE THERE WASN'T A CAR CROSSING THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306240February 5, 2010
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
PROBLEM IS ONSET OF ACCELERATION WHEN BRAKES APPLIED IN 2010 PRIUS 4, PURCHASED AT ANTWERPEN TOYOTA, CLARKSVILLE, MD IN AUGUST 2010. PROBLEM HAS BEEN DETECTED 2 TIMES, WITHOUT ACCIDENT, BUT WITH SIGNIFICANT INCREASE IN ANXIETY. BOTH INCIDENTS WERE APPROACHING A STOP SIGN, AND SEEMED TO BE RELATED TO CHANGE IN ACCELERATION DUE TO RAPID BRAKING. FIRST INCIDENT IN SEPTEMBER 2009 WAS CONSIDERED A 'DRIVER ISSUE' SINCE I HAD OWNED THE PRIUS ONLY 1 MONTH. HOWEVER, SECOND INCIDENT IN NOVEMBER 2009 WAS CLEARLY NOT A DRIVER ISSUE, AND WAS INITIATED THE SAME WAY--STOPPING AT A STOP SIGN AFTER DRIVING AT HIGHWAY SPEEDS FOR SOME TIME. NEITHER INCIDENT INVOLVED A TRAFFIC ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306246February 5, 2010
SERVICE BRAKES, HYDRAULIC
MOMENTARY LOSS OF BRAKING WHILE IN AT LOW SPEED (ABOUT 8 MPH) ON UNEVEN ROAD SURFACE OR WET CONDITIONS RESULTING IN A SURGE FORWARD. WHEN IN A TURN, MAINTAINING CONTROL OF THE VEHICLE CAN BE CHALLENGING. CONDITION IS REPLICABLE, I.E., I CAN REPRODUCE THE BRAKING LOSS/SURGE AT THE SAME PLACE IN THE SAME CONDITIONS, AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306253February 5, 2010
SERVICE BRAKES, HYDRAULIC
WE PURCHASED NEW 2010 PRIUS AT THE END OF LAST SEPTEMBER IN 2009. BOTH OF US HAVE HAD THE EXPERIENCE OF "LOSING CONTROL" OF THE CAR WHILE BRAKING ON ICY ROADS. MY FIRST EXPERIENCE HAPPENED DURING OUR FIRST BIG SNOW FALL. I WAS APPROACHING THE ENTRANCE RAMP TO AN EXPRESS WAY AND HAD TO APPLY THE BREAKS WHEN A CAR INFRONT OF ME BEGAN TO SLOW DOWN AND SLIDE TO THE LEFT SIDE OF THE RAMP. AS I APPLIED THE BREAKS, THE CAR BEGAN A SERIES OF QUICK FORWARD JERKS ASSOCIATED WITH KNOCKING SOUNDS. I ALSO HEARD A SLIGHT CHANGE IN HOW THE ENGINE SOUNDED. FORTUNATELY, I ESCAPED A TRAFFIC ACCIDENT SINCE MY PRIUS DRIFTED TO THE RIGHT BEFORE CONTROL WAS REESTABLISHED. IT WAS FRIGHTENING. THIS IS THE FIRST CAR I HAVE OWNED THAT HAS AN ANTI LOCK BRAKING SYSTEM. I ASSUMED THAT IS WHY I EXPERIENCED THE LOSS OF CONTROL AND WHY IT FELT SO UNCOMFORTABLE. WHEN I TOLD THE DEALERSHIP ABOUT IT, I WAS ADVISED TO TAKE THE CAR TO AN OPEN AREA AND PRACTICE USING THE BRAKES IN ORDER TO GET USED TO IT. SINCE THEN, MY HUSBAND HAS HAD THE SAME EXPERIENCE WHILE TRYING TO STOP THE CAR ON ICY ROADS. HE TELLS ME THAT THE "JERKING" AND THE KNOCKING SOUND IS NOT PART OF A NORMAL ANTI LOCK BREAKING SYSTEM. THIS IS WHY I AM REPORTING OUR EXPERIENCE TO THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306248February 5, 2010
VEHICLE SPEED CONTROL
MY 2010 PRIUS HAS SPED UP AT LEAST THREE TIMES WHEN I EITHER DRIVE THROUGH A POTHOLE OR CROSS RAILROAD TRACKS, FORCING ME TO HIT THE BRAKES HARD. THE BRAKES WORKED AS THEY SHOULD AND NO ACCIDENT RESULTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306249February 5, 2010
SERVICE BRAKES, ELECTRIC, EQUIPMENT
TOYOTA PRIUS 2010. BRAKES NOT WORKING WHEN ON SLIPPERY SERVICE AND WHEN HITTING BUMPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306257February 5, 2010
SERVICE BRAKES, HYDRAULIC
2010 TOYOTA PRIUS - SOMETIMES WHEN BRAKING THE CAR HAS A POWER SURGE AND YOU START MOVING FASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306261February 5, 2010
VEHICLE SPEED CONTROL
THE CAR, A 2010 PRIUS, ACCELERATES FORWARD WHEN GOING OVER A BUMP IN THE ROAD OR A POTHOLE, AS THE BRAKE IS APPLIED. THE PROBLEM OCCURS AT AN UNPREDICTABLE FREQUENCY. THE CONSEQUENCES ARE THAT I LOSE CONTROL OF THE CAR'S SPEED. I HAVE REPORTED THIS PROBLEM TO MY DEALERSHIP SEVERAL TIMES SINCE PURCHASING THE PRIUS AND THEY HAVE FOUND NO PROBLEM, STATING THERE IS NOTHING TO FIX. I HAVE BEEN VERY CONCERNED ABOUT THE PROBLEM, EVEN BEFORE THE RECENT EVENTS IN THE NEWS ABOUT TOYOTA. HAD I KNOWN ABOUT THIS SITE, I WOULD HAVE REGISTERED THE COMPLAINT EARLIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306259February 5, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A 2010 PRIUS PURCHASED IN DEC 2009. I HAVE EXPERIENCED THE LURCHING FORWARD WHEN GOING OVER BUMPY ROADS (INCLUDING POTHOLES) WHEN THERE ARE ICY CONDITIONS AND MY FOOT IS ON THE BRAKE. THIS HAS HAPPENED AT LEAST 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306265February 5, 2010
SERVICE BRAKES, ELECTRIC
2010 PRIUS II WITH 2070 MILES. PURCHASED 8/2009. WHEN GOING OVER A BUMP WHILE STEPPING ON THE BRAKE THE CAR SEEMS TO ACT AS IF THERE IS NO BRAKE ON THE DOWNSIDE OF THE BUMP. IT FEELS LIKE A SLIGHT ACCELERATION THEN THE BRAKE ENGAGES.. THIS HAS OCCURRED AT LEAST 4 TIMES, BUT DOES NOT HAPPEN IN EVERY INSTANT OF A SIMILAR SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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