Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10327735April 27, 2010
SERVICE BRAKES, ELECTRIC
IN MY 2010 PRIUS I HAVE HAD TWO INCIDENCE WITH MY BRAKE WHEN STARTING OUT IN REVERSE. FIRST TIME WAS IN MY DRIVEWAY, DON'T REMEMBER HOW LONG I WAS IN THE CAR UNTIL MY GIRLFRIEND GOT IN.. BUT WHEN I PUT IT INTO REVERSE I GOT A"STIFF" FEELING IN THE PEDAL AND IT FELT LIKE IT WOULDN'T GO DOWN ALL THE WAY... THE CAR SEEMED TO ACCELERATE BACK FASTER THAN EXPECTED WHEN I LIFTED MY FOOT OFF THE BRAKE.... I LIFTED MY FOOT AND PUT THE BRAKE DOWN AND I STOPPED VERY QUICKLY (AS IF I WAS SLAMMING ON THE BRAKES) I THEN TOOK MY FOOT OFF AND REAPPLIED A FEW TIMES AND THE PEDAL FELT FINE. WE THEN DROVE TO THE LOCAL MARKET.. I SAT IN THE CAR WITH THE ACC MODE ON FOR ABOUT 5-8 MINUTES WHILE SHE WENT IN... WHEN SHE CAME OUT I STARTED THE CAR, WENT TO BACK UP AND THE SAME THING HAPPENED.... THIS WAS VERY DISCONCERTING IN A CROWDED LOT WITH LOTS OF PEOPLE WALKING IN CLOSE PROXIMITY TO THE CARS.... I BELIEVE I JUST HIT THE PARK BUTTON... THEN REAPPLIED THE BRAKE (WHICH NOW FELT NORMAL) AND I HAVEN'T HAD THE ISSUE SINCE.... THIS ISSUE HAS BEEN DISCUSSED IN PRIUS FORUMS AT LENGTH AND THERE IS A VERY CONSISTENT THEME TO THE INCIDENTS THAT TOYOTA SHOULD EXPLORE AND DEAL WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327421April 23, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
2010 TOYOTA PRIUS. THE CONSUMER STATED HE EXPERIENCED TWO SAFETY ISSUES; LOSS OF BRAKE EFFECTIVENESS AND ENGINE RACE *TGW WHEN THE CONSUMER APPLIED THE BRAKES WHEN GOING OVER BUMPS/ROUGH ROADS, OR IN MARGINAL CONDITIONS DUE TO SNOW/ICE WHEN APPROACHING A STOP SIGN, HE WOULD LOSE BRAKING EFFECTIVENESS. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR A RECALL REPAIR ON MARCH 24, 2010. HOWEVER, HE CONTINUED TO EXPERIENCE LOSS OF BRAKE EFFECTIVENESS. THE CONSUMER PULLED INTO A NEIGHBOR'S DRIVEWAY AFTER DRIVING LESS THAN ONE MILE FROM HIS HOME. AFTER PUSHING THE PARK BUTTON, BUT BEFORE PUSHING THE POWER BUTTON, THE ENGINE BEGAN TO RACE. IT WAS NOT AT AN EXTREME HIGH RPM AND IT WAS NOT FOR AN EXTENDED PERIOD TIME, BUT IT DID LAST FOR SEVERAL SECONDS. AFTER THE VEHICLE WENT DOWN TO NORMAL RPM, AFTER A S SECOND OR TWO, IT BEGAN ALL OVER AGAIN. THE CONSUMER STATED IT WAS NOT A SURGE AS THE VEHICLE WAS NOT IN GEAR AT THE TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327162April 23, 2010
SERVICE BRAKES, HYDRAULIC
TOYOTA 2010 PRIUS BRAKE RECALL PATCH WAS ONLY PARTLY EFFECTIVE. IN THE WINTER THE CAR COULD LOOSE BRAKING FOR 6 TO 8 FEET AFTER HITTING A ROUGH SPOT, POT HOLE ETC. NOW IT SKIPS MAYBE 2 TO 3 FEET. THE DEALER AND TOYOTA FACTORY PEOPLE TELL ME IT'S NORMAL ANTI-LOCK BRAKE ACTION. I SAY I HAVE DRIVEN MANY CARS WITH ANTI-LOCK BRAKES AND THEY TO NOT LOOSE BRAKE ACTION, THEY PULSE THE BRAKES. THE TOYOTA FACTORY PEOPLE TELL ME THE CAR IS STILL BRAKING EVEN IF IT FEELS LIKE IT ISN'T. I DO NOT AGREE WITH THAT FOR A SECOND. THE DEALER WANTS TO TEST DRIVE THE CAR TO DETERMINE CONDITION. HOWEVER IT ONLY HAPPENS MAYBE ONCE A WEEK AND NOT AT EVERY BUMP OR JOLT OF THE SUSPENSION. I FEEL TOYOTA DOES NOT HAVE A PROPER FIX AND IS NOT WORKING ON ONE. THEY ARE TRYING TO TALK US PRIUS OWNERS INTO ACCEPTING THIS FLAW AS NORMAL FOR THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326954April 22, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH ON WET ROAD CONDITIONS AND ENCOUNTERED A POTHOLE. THE BRAKES WERE ENGAGED WITH A DELAY RESPONSE PERIOD BETWEEN 5 TO 10 SECONDS. THE VEHICLE WAS ABLE TO SLOW DOWN AND CONTINUED TO TRAVEL. THE VEHICLE HAD A PRIOR RECALL REPAIR ON MARCH 1, 2010 UNDER THE NHTSA CAMPAIGN ID NUMBER 10V039000 (SERVICE BRAKES, AIR: ANTILOCK: CONTROL UNIT/MODULE). THE REMEDY REPAIR WAS INSUFFICIENT AND FAILED TO CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTION. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER FOR RESOLUTION. THE FAILURE AND CURRENT MILEAGES WERE 4,860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327055April 22, 2010
SERVICE BRAKES, HYDRAULIC
I RECEIVED DELIVERY OF MY NEWLY PURCHASED 2010 PRIUS ON 10/17/09. THE BRAKES LOCKED UP ON SEVERAL OCCASIONS DURING NOV AND DEC 2009, ON ROUGH ROADS AND DURING SLIPPERY CONDITIONS. I HAD THE BRAKES CHECKED 1/2/10 BY THE TOYOTA DEALER; THEY WERE UNABLE TO DUPLICATE THE CONDITIONS. ON APPROXIMATELY 2/4/10, THE BRAKES FAILED DURING AN ICE STORM AND THE CAR ENDED UP ON SOMEONE'S FRONT LAWN. THERE WERE NO INJURIES OR PROPERTY DAMAGE, THUS THE INCIDENT WAS NOT REPORTED. FOLLOWING THIS INCIDENT, I TOOK THE CAR TO THE TOYOTA DEALER FOR INSPECTION AND RECEIVED A LOANER CAR. WHILE THE DEALER HAD MY CAR, TOYOTA ISSUED A RECALL FOR THE PRIUS' BRAKES. THE BRAKES ON MY PRIUS WERE REPROGRAMMED 2/9/10. SINCE THEN I HAVE HAD FOUR INSTANCES WHERE THE BRAKES LOCKED UP, THE LATEST OF WHICH WAS 4/21/10. THE CAR IS CURRENTLY AT THE TOYOTA DEALER BEING INSPECTED. THE CAR WAS PURCHASED AT COLONIAL TOYOTA IN MILFORD AND ALL SUBSEQUENT SERVICE HAS BEEN PERFORMED BY THAT DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326890April 21, 2010
VEHICLE SPEED CONTROL
I MADE A NHTSA COMPLAINT ON 1/27/10 FOR ABS/UNINTENDED ACCEL INCIDENTS IN MY PRIUS2010. SUPPOSEDLY TOYOTA CORRECTED THE PROBLEM ON 2/11/10. ON 4/20/10 @ 12:50 PM, MY PRIUS ACCELERATED DANGEROUSLY AS I WAS COMING TO A COMPLETE STOP ON A SLIGHT INCLINE. THE CAR SHOT FORWARD THROUGH A RED LIGHT ON A BUSY BALTIMORE ARTERIAL. I WAS BRAKING THE CAR AND TRYING TO TURN IT TO AVOID HITTING A CONCRETE WALL OR CARS IN THE OPPOSITE LANES. I TURNED VERY SHARPLY,UNABLE TO BRAKE THE CAR; I FEARED IT MAY ROLLOVER. MY FOOT WAS ON THE BRAKE THE WHOLE TIME. I HOPPED A CURB ON THE MEDIAN AND CLIPPED A TRAFFIC SIGN. I THEN PARKED THE CAR AND PHONED THE POLICE. IT WAS AMAZING NO ONE GOT HURT OR KILLED. SINCE THIS INCIDENT OCCURRED AFTER TOYOTA SAID THEY FIXED THE PROBLEM, I DO NOT TRUST THEM OR MY CAR. I WANT A REFUND FOR THIS CAR, I WILL NOT DRIVE IT AGAIN:IT IS A DEATH MACHINE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10326740April 20, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A TOYOTA PRIUS AND IT HAS BEEN RECALLED ABOUT THE BRAKES. I SENT IT IN TO HAVE THE BRAKES FIXED, BUT I AM STILL HAVING PROBLEMS. WHEN EVER I START TO STOP THE CAR AND THERE ARE BUMPS IN THE ROAD THE CAR SEEMS TO ACCELERATE OR THE BRAKES RELEASE. IT ONLY HAPPENS IF THERE IS BUMPS IN THE ROAD. THE CAR WILL NOT STOP WHEN IT HITS THE BUMPS. WHAT SHOULD I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326389April 19, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH ON A ROUGH ROAD SURFACE AND OVER A POTHOLE. WHEN THE BRAKE PEDAL WAS APPLIED, THE VEHICLE SURGED FORWARD WITH NO POWER RESPONSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL SOFTWARE REPAIR. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE CONTACT WAS UNCERTAIN OF THE RECALL REMEDY. THE FAILURE CONTINUED TO OCCUR AFTER THE RECALL REPAIR WAS PERFORMED. THE BRAKES WERE ENGAGED FOUR TO FIVE TIMES WITHOUT A RESPONSE. THE CONTACT WAS EXPECTING A RESPONSE FROM THE MANUFACTURER WITHIN THE NEXT TWO DAYS. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326400April 19, 2010
SERVICE BRAKES, ELECTRIC
BRAKING ISSUE - 2010 TOYOTA PRIUS. WE PURCHASED A 2010 PRIUS LAST WEEK, ASKED THE DEALERSHIP IF ANY/ALL RECALL WORK HAD BEEN COMPLETED AND WERE TOLD 'YES.' YET, I BELIEVE THAT THE DEALERSHIP MISREPRESENTED THE FACTS - BOTH MY HUSBAND AND I HAVE EXPERIENCED TEMPORARY LOSS OF BRAKING IN OUR NEW 2010 PRIUS WHILE GOING OVER ROUGH PATCHES IN THE ROAD AND OVER SPEED BUMPS/TRAFFIC CALMING BUMPS. WE BOTH DOUBT THAT THE ABS RECALL WORK WAS ACTUALLY DONE BEFORE WE TOOK POSSESSION OF THE CAR LAST WEEK, SO WE'RE TAKING IT BACK TO THE DEALERSHIP TODAY. I AM NOT AFRAID TO BUY A TOYOTA AND UNDERSTAND THAT OTHER CAR MANUFACTURERS HAVE EXPERIENCED QUALITY ISSUES RESULTING IN RECALLS, BUT I AM VERY UPSET THAT WE ASKED ABOUT THE RECALL WORK AND STILL ENDED UP WITH A CAR WITH BRAKING ISSUES. I DON'T WANT TO DRIVE A POTENTIALLY UNSAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326194April 18, 2010
SEAT BELTS
SITTING AS A TAXI PASSENGER IN A BRAND NEW TOYOTA PRIUS IN BOSTON, THE SEAT BELT BUCKLE IN THE REAR RIGHT SEAT DID NOT WORK. I TRIED IT REPEATEDLY AND IT FAILED TO ENGAGE THE BELT...THE TAXI DRIVER WAS INFORMED AND HE TOLD ME IT WAS A BRAND NEW TAXI. SHE WAS VERY DISTURBED BY THE NEWS. I HOPE SHE REPORTED THIS TO THE CAB COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326225April 18, 2010
STEERING
DRIVING A 2010 PRIUS AT SPEEDS BETWEEN 65 AND 75 MPH THE CAR WANDERS IN THE LANE AND REQUIRES CONSTANT CORRECTIONS. WITH WINDY CONDITIONS IT IS NEAR IMPOSSIBLE TO STAY IN ONE LANE. THIS IS ON I-75 IN SW FLORIDA WHICH IS NEWLY PAVED, FLAT, AND STRAIGHT. THIS HAS CONTINUED TO HAPPEN SINCE THE CAR WAS BOUGHT NEW IN DEC. 2009. SOFTWARE RECALL DID NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325990April 16, 2010
SERVICE BRAKES, ELECTRIC
I OWN A 2010 PRIUS. I RECEIVED A RECALL NOTICE AND TOOK IT IN TO THE DEALER FOR REPAIR. NEVERTHELESS, EVEN AFTER THE ALLEGED REPAIR, PROBLEMS STILL HAPPEN WHILE BRAKING. SPECIFICALLY, IF I HIT A BUMP OR A POTHOLE WHILE BRAKING, THE CAR SURGES FORWARD. I WOULD SAY THIS HAPPENS TO ME MULTIPLE TIMES PER WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326000April 16, 2010
SERVICE BRAKES, ELECTRIC
2010 TOYOTA PRIUS "SURGE" WHILE BRAKING OVER BUMPY ROAD SURFACE...I BROUGHT MY CAR IN FOR THE RECALL MOD AND THE PROBLEM SEEMS WORSE THAN EVER!! WHAT GIVES?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325814April 15, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED HE PREVIOUSLY RECEIVED REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER 10V039000 (SERVICE BRAKES, AIR: ANTILOCK: CONTROL UNIT/MODULE). PRIOR TO THE RECALL, THE CONTACT HAD EXPERIENCED A DELAY IN BRAKE RESPONSE WHEN TRAVELING OVER ROUGH ROAD SURFACES. FOLLOWING REPAIRS, THE FAILURE PERSISTED BUT WOULD OCCUR ON VARIOUS ROAD SURFACES, INCLUDING FLAT AND DRY SURFACES. THE FAILURE MILEAGE WAS 6,800 AND THE CURRENT MILEAGE WAS 7,300. THE VIN WAS NOT AVAILABLE. UPDATED 06/29/10 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313226April 13, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2010 TOYOTA PRIUS III. THE CONSUMERS DAUGHTER WAS INVOLVED IN AN ACCIDENT. THE BRAKES DID NOT STOP THE VEHICLE WHEN THEY WERE APPLIED. SHE COLLIDED WITH THE VEHICLE IN FRONT OF HER, WHICH THEN HIT ANOTHER VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10324983April 11, 2010
SERVICE BRAKES, ELECTRIC, VEHICLE SPEED CONTROL
I HAVE A NEW 2010 PRIUS WITH LESS THAN 1K MILES. ON 4-9-10 WHILE PULLING INTO A PARKING SPOT I EXPERIENCED A SIMULTANEOUS LOSS OF BRAKING COMBINED WITH UNINTENDED SURGE OF ACCELERATION. MY PRIUS JUMPED THE CURB THAT WAS PERPENDICULAR TO THE PARKING SLOT AND STOPPED AS IT SLAMMED INTO A BRICK BUILDING ABOUT 8 FEET BEYOND THE CURB. I UTILIZED MY SAFETY CONNECT BUTTON TO RECORD THE TIME OF THE ACCIDENT AND HAD THE VEHICLE TOWED TO THE DEALER. I CONTACTED TOYOTA CUSTOMER EXPERIENCE CENTER AND NOW HAVE A CASE #. I WAS TOLD THAT SOMEONE WOULD CONTACT ME WITHIN 2 BUSINESS DAYS. I AM NOT AT ALL COMFORTED BY THIS VERY SCARY INCIDENT. I WOULD JUST LIKE TO HAVE MY 2005 PRIUS BACK AS I NEVER HAD ANY PROBLEMS WITH IT. I AM SEEING THAT MY PROBLEM IS NOT UNIQUE BASED ON MANY SIMILAR PROBLEMS ON THIS NHTSA COMPLAINT SITE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10324428April 8, 2010
EXTERIOR LIGHTING
THE LED HEADLIGHTS ON THE PRIUS V ONLY CARRIES ABOUT 30 FEET ON LOW BEAM, SO THAT ONLY 30 MPH IS ALLOWABLE AT NIGHT DRIVING WITH TRAFFIC. HOWEVER, THAT IS NOT THE SPEED THAT ANYONE WILL DRIVE. THUS, ON LOW BEAMS EVERYONE OUTDRIVES THEIR LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324465April 8, 2010
SERVICE BRAKES, ELECTRIC
1. BRAKES DISENGAGED ON TWO SEPARATE OCCASIONS WHILE BRAKING TO A RED LIGHT AND WENT OVER UNEVEN PAVEMENT. 2. CAR IS PARKED IN GARAGE. IN THE MORNING I WENT TO START THE CAR AND UPON PUSHING THE START BUTTON THE CAR STARTED VIOLATING SHAKING AND MAKING A CLANKING NOISE. I IMMEDIATELY TURNED CAR OFF AS THIS WAS NOT A NORMAL OCCURRENCE. I PUSHED THE START BUTTON AGAIN AND CAR STARTED NORMALLY. 3. ON 4/1/10 TOOK CAR TO TOYOTA OF ORANGE FOR RECALL FIX OF THE BRAKES. ON 4/2 WHILE PULLING UP TO A STREET FROM A PARKING LOT THE BRAKES DISENGAGED. THE ASPHALT WAS VERY BUMPY IN THE PARKING LOT. I WAS ON A SLIGHT DECLINE. THE BRAKES DISENGAGED AND CAR LURCHED FORWARD. IT WAS WORSE THAN THE OTHER TWO TIMES. IT WAS SCARY. IF THERE WAS A CAR IN FRONT OF ME I WOULD HAVE HIT THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324544April 8, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED AS SHE WAS PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY SURGED FORWARD AS SHE WAS MAKING A RELATIVELY SHARP LEFT TURN INTO THE SPACE. THE CONTACT STATED SHE WAS PROBABLY GOING 3-5 MPH WHEN THE VEHICLE ACCELERATED. SHE SLAMMED ON THE BRAKES AND WAS ABLE TO STOP THE VEHICLE BEFORE IT CRASHED INTO A PARKED VEHICLE. THE CONSUMER STATED SHE HAD THE RECALL PERFORMED ON THE VEHICLE IN EARLY MARCH. THE FAILURE MILEAGE WAS APPROXIMATELY 2,700. UPDATED 05/26/10 *BF UPDATED 10/05/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324608April 8, 2010
POWER TRAIN
WAS PARKING 2010 PRIUS SHIFTED INTO PARK AND THEN CAR STARTED GOING FORWARD AND HIT BUILDING,DRIVER APPLYING BACK AND CAR WON'T STOP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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