Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10308425February 10, 2010
STEERING
I OWN A 2007 TOYOTA PRIUS. AT HIGHWAY SPEEDS THE CAR PULLS OR STARTS TO SWERVE TO THE RIGHT OR LEFT ON ITS OWN, AND I HAVE TO CONSTANTLY BE ALERT TO PULL IT BACK INTO THE CENTER OF THE LANE. I READ THAT THE COROLLA HAS REPORTS ABOUT THIS PROBLEM, WHICH PROMPTED ME TO REPORT IT. I HAVE NOT DISCUSSED IT WITH THE DEALER. THE CAR HAS LOW MILEAGE - ABOUT 16,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308496February 10, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2007 TOYOTA PRIUS AND AM EXPERIENCING BRAKING PROBLEMS SIMILAR TO THE ONES DESCRIBED AS PART OF THE 2010 MODEL RECALL. I HAVE LOST CONTROL OVER THE BRAKES MOMENTARILY SEVERAL TIMES THROUGHOUT THE PAST FEW YEARS OF OWNERSHIP AND CHALKED IT UP TO ADJUSTING TO A NEW MAKE OF A CAR. NOW I REALIZE THAT I AM PART OF A BIGGER PROBLEM, THE EXPERIENCE I HAVE IS NOT NORMAL AND I DO NOT FEEL SAFE. I STRONGLY ENCOURAGE THE NHTSA TO BROADEN THE RECALL TO ALL PRIUS OWNERS WHO ARE EXPERIENCING THE SAME PROBLEM, NOT JUST 2010 MODELS OR THOSE WHOSE VIN NUMBER MATCH UP TO THE COMPUTER SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308497February 10, 2010
SERVICE BRAKES, HYDRAULIC
WHEN ATTEMPTING TO USE THE BRAKES ON MY 2007 TOYOTA PRIUS WHEN DRIVING OVER A BUMPY SURFACE, POTHOLE, ETC., IT TAKES A SHORT DISTANCE OR 1-2 SECONDS FOR THE BRAKES TO TAKE HOLD AND SLOW/STOP THE CAR. IT FEELS AS THOUGH THE CAR LURCHES FORWARD A BIT BEFORE BRAKING AND THE "SLIP INDICATOR" WARNING LIGHT ON THE DASH FLASHES. THIS HAS HAPPENED APPROXIMATELY 10 TIMES SINCE BUYING THE CAR IN APRIL OF 2007. I HAVE NOTIFIED THE ORIGINAL DEALER (TOYOTA OF NORTH HOLLYWOOD), BUT WAS INFORMED THAT THERE IS NO WAY TO CORRECT THE PROBLEM ON MY CAR'S PARTICULAR MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308539February 10, 2010
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT
THIS IS NOT ONE INCIDENT, IT HAPPENS WHENEVER THE ROAD IS SLICK (RAIN, OR EVEN SPRINKLER RUNOFF!) OR IF I DRIVE OVER A POTHOLE--THE POWER TO THE WHEELS IS CUT AND THE ENGINE FEELS LIKE IT IS GOING TO STALL. IT IS EXTREMELY DIFFICULT AND NERVEWRACKING TO DRIVE WHILE IT IS RAINING. THE MOST DANGEROUS TIMES THAT THIS HAPPENS IS WHEN I AM AT A SIGNAL, MAKING A RIGHT TURN I NEED POWER TO THE ENGINE TO MERGE INTO TRAFFIC, AND MAKE SURE THAT ONCOMING TRAFFIC IS NOT INTERRUPTED. THERE HAVE BEEN TIMES THAT I FEEL LIKE MY CAR WON'T "GO" OR HESITATES WHEN I NEED IT TO GO! AND IF IT'S THIS BAD IN WET CONDITIONS, I WOULD NEVER EVEN CONSIDER DRIVING THE PRIUS IN SNOWY CONDITIONS. I HAVE READ THAT THIS IS ALL DUE TO A PROBLEM IN THE TRACTION CONTROL SYSTEM. VERY UNSAFE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307689February 9, 2010
TRACTION CONTROL SYSTEM
I HAVE A 2007 TOYOTA PRIUS AND HAVE EXPERIENCED THE SAME BRAKING ISSUE THAT IS BEING REPORTED ABOUT THE 2010 PRIUS. I HAVE NOTICED THAT WHEN I AM BRAKING WHILE GOING OVER POT-HOLES, RAILROAD TRACKS, OR VERY BUMPING ROADS I CAN FEEL A SUDDEN AND MOMENTARY LOSS OF BRAKING. I ALSO NOTICED THAT THE TRACTION CONTROL INDICATOR LIGHT ON THE DASH ALWAYS TURNS ON WHEN THIS HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307720February 9, 2010
SERVICE BRAKES, ELECTRIC
CAR FAILED TO STOP ON HILL IN SNOWY DAY -- ANTILOCK BRAKES FROZE. BRAKES ALSO WERE WEAK IN SNOW IN GENERAL. I TOOK THE CAR INTO THE DEALER AND ASKED FOR SNOW TIRES. THEY SAID IT WOULDN'T MAKE A DIFFERENCE, AND THAT PRIUSES WERE JUST BAD IN THE SNOW. I TRADED THE CAR IN FOR A CAMRY HYBRID IN THE SPRING TO AVOID GOING THROUGH ANOTHER WINTER WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307750February 9, 2010
SERVICE BRAKES, ELECTRIC
I OWN A 2007 TOYOTA PRIUS THAT EXHIBITS EXACTLY THE SAME SYMPTOMS WITH THE BRAKING SYSTEM THAT HAS CAUSED THE RECALL IN 2010 MODELS. WHEN GOING OVER A BUMP THE BRAKES APPEAR TO FAIL FOR ABOUT 1 OR 2 SECONDS WHICH GIVES THE ILLUSION THAT THE CAR IS LUNGING FORWARD. THIS HAPPENS EVERYTIME I AM APPLYING THE BRAKES WHILE DRIVING ACROSS BUMPS OR RAILROAD TRACKS. I REPORTED THIS TO A TOYOTA DEALER TWICE SINCE PURCHASING THE CAR AND WAS TOLD THIS IS JUST HOW PRIUS'S ARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307758February 9, 2010
UNKNOWN OR OTHER
I WAS DRIVING ONTO THE HIGHWAY AND THE ENTRANCE CURVED. THE ROAD WAS WET FROM A RECENT START OF RAIN. I TRIED TO BRAKE MY CAR AND THE BRAKES DID NOT CATCH AND I SPUN OUT ON THE ENTRANCE RAMP AND HIT A REFLECTOR POLE AND ENDED UP IN THE DIRT ON THE SHOULDER OF THE ON RAMP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10307776February 9, 2010
TRACTION CONTROL SYSTEM, SERVICE BRAKES, HYDRAULIC
I OWN A 2007 TOYOTA PRIUS AND HAVE EXPERIENCED OCCASIONAL MOMENTARY LOSS OF BRAKING (MY FOOT FIRMLY ON THE BRAKE PEDAL) WHILE DRIVING OVER A BUMPY SURFACE. WHILE BRAKING OVER SMALL POT HOLES, RAILROAD TRACKS, ROUGH PATCHES, ETC., THE CAR SEEMS TO LUNGE FORWARD APPARENTLY AS THE BRAKES RELEASE FOR A SPLIT SECOND (APPROXIMATELY 1/4 TO 1/2 SECOND). THE ROAD CONDITIONS CAN BE WET OR DRY. AT THE SAME TIME, MY TRACTION CONTROL LIGHT WILL FLASH ON AND OFF UNTIL THE ROAD SMOOTHES OUT. THAT SPLIT SECOND IS ENOUGH TO CAUSE AN ACCIDENT WITH THE CAR IN FRONT OF ME IF I DON'T GIVE MYSELF EXTRA ROOM OR SLOW DOWN PRIOR TO THE BUMPY CONDITION (1/2 SECOND AT 20 MPH = 15 FEET OF UNWANTED TRAVEL). I DRIVE OVER THE SAME RAILROAD TRACKS JUST PRIOR TO A TRAFFIC LIGHT EVERY DAY AND I HAVE HAD TO ADJUST MY DRIVING HABITS TO KEEP THIS DANGEROUS, ADDITIONAL STOPPING DISTANCE FROM RECURRING. THIS HAS OCCURRED APPROXIMATELY 15 TO 20 TIMES IN VARIOUS BUMPY CONDITIONS SINCE I BOUGHT THE CAR OVER 3 YEARS AGO. I HAVE HAD SOME CLOSE CALLS, BUT NO ACCIDENT YET. I HAVE NOT COMPLAINED TO TOYOTA, BUT DUE TO ALL THE COMPLAINTS I HAVE READ ABOUT ONLINE, I ASSUMED THEY WOULD DO SOMETHING EVENTUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307806February 9, 2010
SERVICE BRAKES, HYDRAULIC
LOSS OF BRAKING CAPABILITY WHILE TRAVELING OVER AN UNEVEN ROAD SURFACE, POTHOLE OR BUMP THE ABS SYSTEM IS APPARENTLY THE CULPRIT. 2007 TOYOTA PRIUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307785February 9, 2010
TRACTION CONTROL SYSTEM, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE
DATE: 02/09/2010 TIME: 10:01:20 CREATION DATE: 02/09/2010 CREATION TIME: 09:58:43 I WOULD LIKE TO REPORT A BRAKING/TRACTION CONTROL/LOSS OF ENGINE POWER SAFETY PROBLEM WITH MY 2007 TOYOTA PRIUS. THE PROBLEM HAPPENS WHILE DRIVING ON SNOW COVERED FLAT ROAD SURFACES (1 INCH OF SNOW), SNOW COVERED HILLY ROADS (1 INCH OF SNOW), AND BUMPY ROAD SURFACES. WHEN THE TRACTION CONTROL SYSTEM (TRAC) ENGAGES ON THESE ROAD SURFACES, I LOSE THE ABILITY TO BRAKE AND ALSO LOSE POWER TO THE ENGINE SIMULTANEOUSLY. I HAVE HAD FOUR (4) NEAR-ACCIDENTS DUE TO THIS SAFETY PROBLEM. 1.SNOW COVERED (1 INCH OF SNOW) GOING DOWNHILL (SLIGHT HILL)- LOST BRAKES AFTER TRAC TRACTION CONTROL SYSTEM ENGAGED WAS UNABLE TO STOP CAR - WENT THROUGH STOP SIGN. CAR WENT ONTO BUSY HIGHWAY (50 MPH ZONE) AND WOULD NOT STOP. LUCKILY NO CARS WERE COMING AND I AVOIDED A VERY SERIOUS ACCIDENT. 2. SNOW COVERED (1 INCH OF SNOW) GOING DOWNHILL - LOST BRAKES AFTER TRAC TRACTION CONTROL SYSTEM ENGAGED AND ALMOST CRASHED INTO CARS THAT WERE SLOWING DOWN AHEAD OF ME. 3. SNOW COVERED (1 INCH OF SNOW) GOING UPHILL - TRAC TRACTION CONTROL SYSTEM ENGAGED AND I LOST ALL ENGINE POWER AS I WAS TURNING LEFT UP A STEEP HILL. I ALMOST CRASHED INTO LARGE ROCKS AT THE ROADSIDE. I WAS ABLE TO AVOID A CRASH. 4. SNOW COVERED (1 INCH OF SNOW) DRIVING ON FLAT ROAD SURFACE. I TURNED OFF OF SNOW COVERED ROAD INTO A PARKING LOT AREA. TRAC TRACTION CONTROL SYSTEM ENGAGED AND I LOST THE ABILITY TO BRAKE. MY CAR WENT AT LEAST 15 FEET IN THE PARKING LOT AREA BEFORE STOPPING. LUCKILY THERE WERE NO PARKED CARS THERE AND I DID NOT HAVE AN ACCIDENT. A RECURRING PROBLEM WITH TRAC AND LOSS OF ENGINE POWER ALSO OCCURS ON THE HILLY ROAD LEADING UP TO MY HOUSE. WHEN THE ROAD IS SNOW COVERED (1 INCH OF SNOW) OR ICY THE TRAC TRACTION CONTROL SYSTEM ENGAGES AND I LOSE ALL POWER TO THE ENGINE. IT MAKES IT NEARLY IMPOSSIBLE TO GET MY CAR UP THE HILL DUE TO THE LOSS OF POWER WHEN TRAC ENGAGES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307815February 9, 2010
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
I HAVE A 2007 PRIUS. I DON'T KNOW IF IT IS THE BRAKING SYSTEM OR A SUDDEN ACCELERATION BUT I HAVE DEFINITELY EXPERIENCED A SURGE WHEN BRAKING. THIS DOES NOT HAPPEN ALL THE TIME BUT HAS HAPPENED ON MORE THAN ONE OCCASION. IT FEELS LIKE THE CAR STOPS BRAKING FOR A SECOND AND SURGES FORWARD BEFORE RE-ENGAGING THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307823February 9, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2007 PRIUS. AND I LOVE IT, HOWEVER BEFORE ALL THIS CAME OUT ABOUT PRIUS BRAKES, IN DECEMBER 2009 THE BRAKES STARTED ACTING WEIRD. THEY WOULD NOT ENGAGE WHEN I STEPPED ON THE BRAKE PEDAL AND THEN WOULD JERK TO A STOP A FEW SECONDS LATER. THE FIRST TIME IT HAPPENED MY PASSENGER AND I JUST LOOKED AT EACH OTHER AND COMMENTED ON HOW THAT WAS STRANGE. IT HAS CONTINUED TO HAPPEN USUALLY WHEN I AM GOING SLOW (25MPH) OR LESS, WHEN IT IS DAMP (I LIVE IN OREGON, WHEN IS IT NOT DAMP IN THE WINTER) AND COLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307852February 9, 2010
VEHICLE SPEED CONTROL
WE OWN A 2007 PRIUS. I WAS PULLING INTO A PARKING SPACE DOING MAYBE 5 MPH, AND MY CAR SUDDENLY LURCHED FORWARD AND RAN INTO A CEMENT PLANTER APPROX 2 FT TALL. MY FRONT BUMPER ENDED UP TOP OF THE PLANTER. I KNOW I DID NOT HAVE MY FOOT ON THE GAS PEDAL. WE HAD ALREADY REMOVED THE FLOOR MATS. THIS RESULTED IN OVER $6K IN DAMAGES TO MY CAR, THAT MY INSURERS PAID FOR; EXCEPT MY DEDUCTIBLE. WE ALSO HAD THE PROBLEM WITH THE INTERMITTENT LOSS OF OUR HEADLIGHTS; AND REPLACED BOTH OF THEM. WE JUST RECEIVED A NOTICE FROM TOYOTA TELLING US WE WILL BE RECEIVING A 'CREDIT' FOR THE EITHER PART OR ALL OF THE COST OF THE HEADLIGHTS; WHICH WAS SUBSTANTIAL. WE DID TAKE PICTURES OF THE DAMAGES FROM THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10307837February 9, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2007 PRIUS. EVERY TIME I HIT A BUMP OR POTHOLE, THE CAR FEELS AIRBORNE, AND THE SKID CONTROL LIGHT COMES ON. THE CAR HAS TERRIBLE TRACTION IN WET OR SNOWY WEATHER. I BELIEVE THAT THE BRAKING SYSTEM ON ALL PRIUS SHOULD BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307871February 9, 2010
SERVICE BRAKES, ELECTRIC
I OWN A 2007 TOYOTA PRIUS AND HAVE EXPERIENCED OCCASIONAL MOMENTARY LOSS OF BRAKING (MY FOOT FIRMLY ON THE BRAKE PEDAL) WHILE DRIVING OVER A BUMPY SURFACE. WHILE BRAKING OVER SMALL POT HOLES, RAILROAD TRACKS, ROUGH PATCHES, ETC., THE CAR SEEMS TO LUNGE FORWARD APPARENTLY AS THE BRAKES RELEASE FOR A SPLIT SECOND (APPROXIMATELY 1/4 TO 1/2 SECOND). THE ROAD CONDITIONS CAN BE WET OR DRY. AT THE SAME TIME, MY TRACTION CONTROL LIGHT WILL FLASH ON AND OFF UNTIL THE ROAD SMOOTHES OUT. THIS ISSUE IS ONGOING, SO INCIDENT DATE BELOW IS MEANINGLESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307905February 9, 2010
EXTERIOR LIGHTING
THE HID HEADLIGHTS ON MY 2007 TOYOTA PRIUS TOURING EDITION WILL STOP WORKING WHILE DRIVING. EITHER THE LEFT, RIGHT OR BOTH HEADLIGHTS WILL TURN OFF WITHOUT WARNING. WHEN I TURN THE LIGHTS OFF AND THEN ON AGAIN, BOTH BULBS WORK FINE. THE LIGHTS DO NOT FLICKER WHILE ON OR BEFORE THEY ARE ABOUT TO TURN OFF. I HAVE BEEN PULLED OVER BECAUSE OF THIS AND HAVE ALSO HAD THE LIGHTS TURN OFF WHILE DRIVING IN MOUNTAIN ROADS. THE ARE HIGH INTENSITY DISCHARGE LAMPS. HIGH INTENSITY DISCHARGE LIGHTS DO NOT HAVE A FILAMENT. INSTEAD LIGHT IS CREATED FROM AN ELECTRICAL DISCHARGE BETWEEN TWO ELECTRODES IN A MICRO-ENVIRONMENT OF XENON GAS AND METAL HALIDE SALTS. TOYOTA SENT ME A LETTER TALKING ABOUT THE HID HEADLIGHT PRIUS PROBLEM, BUT DID NOT ACKNOWLEDGE ANY WRONG DOING OR NECESSITY OF A RECALL. I SUSPECT THE PROBLEM IS WITH THE RELATIONSHIP BETWEEN THE BALLAST THAT CREATES THE ENERGY AND THE BULBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308010February 9, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A 2007 PRIUS. WHEN IT IS REALLY COLD OUTSIDE (BELOW 15 DEGREES) THE BRAKES ARE LESS EFFECTIVE. I NOTICED THIS LAST YEAR DURING A COLD WEEK. I WAS DRIVING 15 MILES AN HOUR AND GENTLY APPLIED THE BRAKES FOR A STOP SIGN. THERE WAS A SIGNIFICANT DELAY IN THE BRAKES WORKING AND I HAD TO SLAM DOWN ON THE PEDAL TO STOP. THIS HAPPENED ABOUT 10 TIMES LAST WINTER AND HAS HAPPENED ONCE SO FAR THIS WINTER. MOST OF MY DRIVING IS IN TOWN AND I TRY TO GO SLOW, PARTICULARLY IN THE COLD, SO I HAVE ALWAYS BEEN ABLE TO STOP IN TIME. I CALLED THE TOYOTA DEALERSHIP ABOUT THIS LAST YEAR AND WAS TOLD THAT IT HAPPENS TO ALL CARS IN COLD WEATHER AND THERE WAS NOTHING THEY COULD DO. WITH THE RECENT DISCUSSION OF THE BRAKE SYSTEM FOR TOYOTA I THOUGHT IT WAS BEST TO REPORT THIS IN CASE THAT WASN'T TRUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308015February 9, 2010
EXTERIOR LIGHTING
IN THE SPRING OF 2009 THE HEADLIGHTS OF MY 2007 PRIUS STARTED TO GO OUT WHILE I WAS DRIVING. IF I FLICKED THE LIGHTS OFF AND ON THEY WOULD COME BACK FOR A LITTLE WHILE. HOWEVER, THIS CAUSED ME TO GET PULLED OVER ON TWO OCCASIONS FOR A MISSING HEADLIGHT. THIS HAPPENED AT LEAST 20 TIMES THAT I WAS ABLE TO NOTICE (BECAUSE OF A LACK OF ILLUMINATION WHILE DRIVING AT NIGHT) AND WAS CITED BY THE POLICE TWICE BEFORE IT WAS REPAIRED. THE TOYOTA DEALERSHIP SAID THAT THIS WAS A COMMON PROBLEM BECAUSE OF DEFECTIVE LIGHT BULBS. HOWEVER, TOYOTA WOULD NOT REPLACE THE DEFECTIVE BULBS BECAUSE BOTH RARELY WENT OUT AT THE SAME TIME. HOWEVER, I FELT THIS WAS A SAFETY HAZARD AND HAD TO PAY $150 PER LIGHT, PLUS LABOR TO CHANGE THE LIGHT BULBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308058February 9, 2010
SERVICE BRAKES, HYDRAULIC
WHILE APPROACHING INTERSECTION, OUR 2007 TOYOTA PRIUS FAILED TO STOP. WHILE BRAKING, THE CAR CONTINUED TO ROLL - INTO THE SIDE OF A TRUCK. THE CAR WAS TOTALED. AT THE TIME, WE EXPLAINED THAT THE BRAKES WERE APPLIED, BUT THE CAR FAILED TO STOP. WE ASKED THE INSURANCE COMPANY AND TOYOTA IF THERE WERE ANY REPORTS OF PROBLEMS WITH THE PRIUS, AND WE WERE TOLD "NO REPORTED PROBLEMS" WITH THE CAR. PRIOR TO THE INCIDENT WE HAD JUST HAD THE 25,000 MILE MAINTENANCE DONE SO WE KNEW IT WAS NOT THE BRAKES. ABOUT A YEAR LATER, WE WERE INFORMED OF THE CAR MAT PROBLEM, AND NOW THERE IS TALK OF POSSIBLE ACCELERATOR/ELECTRONIC PROBLEMS. WE NOW HAVE A 2008 PRIUS, AND EXPERIENCE A MOMENTARY LOSS OF THE ELECTRONIC SYSTEM WHEN THE CAR HITS A BUMP. WE CONTACTED TOYOTA LAST WEEK, AND WERE PROMISED A CALLBACK IN TWO DAYS, BUT SO FAR WE HAVE NOT HEARD ANYTHING. SO UNTIL WE GET ASSURANCE THAT OUR CAR IS SAFE, WE HAVE DECIDED TO STOP DRIVING THE PRIUS. SUBSEQUENT TO THE ACCIDENT, MY BACK PAIN WENT FROM MANAGEABLE TO UNBEARABLE, WHICH LED TO SPINE SURGERY IN 1/09. MY PHYSICIANS BELIEVED THAT THE ACCIDENT MIGHT HAVE AGGRAVATED THE SYMPTOMS TO THE POINT THAT I REQUIRED SURGERY - POSSIBLY FROM THE IMPACT FROM THE AIRBAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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