Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10409123June 27, 2011
SERVICE BRAKES, ELECTRIC
I PURCHASED A 2010 PRIUS. WITHIN A 100 MILES, THE BRAKE PEDAL RANDOMLY LOCKED UP, THE BRAKES GRABBED AND BROUGHT MY CAR TO AN ABRUPT HALT. THE BRAKE PEDAL REMAINED LOCKED FOR ABOUT 3-5 SECONDS. THE CAR WOULD NOT MOVE FORWARD OR BACKWARD UNTIL AFTER THE BRAKE PEDAL UNLOCKED ITSELF. INITIALLY THIS HAPPENED IN REVERSE MODE SEVERAL TIMES, THEN IT WAS HAPPENING ONCE A WEEK AND IN FORWARD MODE AS WELL AS REVERSE. I TOOK IT IN FOR REPAIRS, MOST RECENTLY TOYOTA HAD MY CAR FOR A MONTH. NOTE THAT DURING THIS MONTH LONG INVESTIGATION NOTHING WAS DONE TO MY CAR, IT JUST SAT THERE. UPON MY LEAVING THE DEALERSHIP THE BRAKE PEDAL ACTUALLY LOCK UP! THE FIELD REPRESENTATIVE CONFIRMED THE PEDAL TO BE LOCKED AND WOULD NOT RELEASE FOR 30 SECONDS OR LONGER. HE TOOK MEASUREMENTS AND THE ENGINEER TOOK PHOTOS OF THE BRAKE PEDAL AS IT WAS UP IN THE AIR AND NOT DEPRESSED AS A NORMAL PEDAL WOULD BE. HE INSTRUCTED THE SERVICE MANAGER TO SEND ME HOME IN A LOANER CAR AND NOT THE PRIUS BECAUSE OF THE BRAKE PEDAL. I WAS SO RELIEVED THAT SOMEONE FINALLY SAW THE BRAKE PEDAL LOCKED UP AND NOT RELEASE. AFTER AN ADDITIONAL WEEK, THE DEALER CONTACTED ME AND SAID THAT TOYOTA DETERMINED THAT THIS CONDITION IS NORMAL AND THAT THE VEHICLE IS OPERATING AS DESIGNED! WHEN I REQUESTED THAT THE PHOTOS AND MEASUREMENTS OF THE LOCKED UP BRAKE PEDAL BE INCLUDED IN MY SERVICE REPORT, THE FIELD REPRESENTATIVE REFUSED TO FURNISH THAT DATA. INSTEAD, HE DENIED HE WITNESSED THE BRAKE PEDAL LOCK UP. THERE WERE NO CODES, NO WARNING LIGHTS OR WARNING SOUNDS, A SERIOUS SAFETY DEFECT IN ADDITION TO THE BRAKES LOCKING UP. THE DEALER INFORMED ME THAT TOYOTA IS AWARE THAT 1% OF THE PRIUS CARS HAVE THIS PROBLEM AND ARE WORKING ON A FIX! I BELIEVE THAT THE DESIGN AND/OR MANUFACTURING DEFECT HAVE RESULTED IN AN INHERENTLY DANGEROUS PRODUCT AND TOYOTA IS TRYING TO COVER IT UP. PLEASE CHECK INTO THIS, I BELIEVE MANY PEOPLE ARE AT RISK. 1% OF A MILLION CARS IS A LOT OF DRIVERS, PASSENGERS AND OTHERS SHARING THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408627June 23, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN:DRIVELINE
SECOND OCCURRENCE OF THIS PROBLEM IN THREE WEEKS. DRIVING DOWNHILL ON A RESIDENTIAL STREET AT 25 MPH, SLOWING TO A STOP WITHOUT APPLYING THE ACCELERATOR. SUDDENLY LOST ENGINE POWER. APPLIED ACCELERATOR, NO RESPONSE. CONTINUED TO LOSE SPEED AS I ROLLED SILENTLY DOWNHILL TOWARD THE INTERSECTION. APPLIED BRAKES AND STOPPED. RESTARTED THE ENGINE AND IT STARTED UP FINE. THE PREVIOUS INCIDENT ALSO OCCURRED ON A DOWNHILL GRADE, ON AN EXIT RAMP FROM AN PARKING GARAGE. FORTUNATELY BOTH INCIDENTS HAPPENED AT LOW SPEED AND NOT IN HEAVY TRAFFIC. I PREVIOUSLY REPORTED THE FIRST INCIDENT. TOYOTA DEALER CHECKED VEHICLE AFTER EACH INCIDENT AND COULD NOT REPLICATE THE INCIDENT OR FIND A COMPUTER CODE THAT WOULD EXPLAIN IT. SINCE THIS WAS THE SECOND OCCURRENCE AND WAS FAMILIAR TO ME, AND SINCE I WAS NOT IN TRAFFIC, I LET IT HAPPEN WHILE OBSERVING MY OWN ACTIONS, TRYING TO CHECK FOR DRIVER ERROR. MY FOOT WAS NOT ON THE BRAKE.THE CAR WAS IN DRIVE. WHILE THE CAR WAS SLOWING, I TRIED PRESSING THE ACCELERATOR DEEPLY AND THEN PUMPING THE ACCELERATOR TO SEE WHAT WOULD HAPPEN.. THERE WAS NO RESPONSE, AND NO SOUND. THE SAME WAS TRUE THREE WEEKS AGO-NO RESPONSE TO PUSHING THE ACCELERATOR, EVEN DEEPLY, AND NO SOUND. THREE WEEKS AGO, THE FIRST TIME IT HAPPENED, I ALSO TRIED CYCLING THROUGH THE "MODES" (EV, PRIUS, ECO, POWER) WITH NO EFFECT. EACH TIME, I HIT THE POWER BUTTON TO POWER OFF, AND THEN I HIT IT AGAIN TO RESTART. POWERING OFF AND THEN RESTARTING, BOTH TIMES, SEEMED LIKE "REBOOTING" A COMPUTER. FORTUNATELY TRAFFIC CONDITIONS BOTH TIMES GAVE ME AMPLE TIME TO REBOOT. WILL THIS HAPPEN AGAIN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408168June 19, 2011
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
CAR STOP ON CROWED WARNING APPERED ON DASH HYBID OVER HEATING CAR STOP. HAD TO RESTAT CAR. BY TIME PULLED TO SHOULDER WARNING LIGHT WHENT OFF. CAR SMELLED OF BURNING THIS HAPPEN ON FRIDAY ON SAT BROUGH CAR TO SANTA MONICA THEY HAD NO ANSWER. AS NEEDED MORE INFO HAD CAR TOWED ON MONDAY LEFT CAR TILL SAT. THEIR DIAGNOSIS USING GAS AND BRAKE AT SAME TIME HOW DO YOU DO THIS WITH ONE RIGHT FOOT? . YOU NEVER DRIVE WITH THE LEFT FOOT COMPUTOE IS IN ERROR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408114June 17, 2011
UNKNOWN OR OTHER
I WAS DRIVING WITH TO PASSENGERS ON THE NEW JERSEY TURNPIKE AT 65 MPH WHEN I HEARD A LOUD NOISE FROM UNDER THE CAR. THE PLASTIC FRONT ENGINE COVER HAD COME LOOSE AND WAS DRAGGING ON THE PAVEMENT. A AAA MECHANIC REMOVED THE PART AND THE TOYOTA DEALER IS REPLACING IT AT NOT CHARGE. I THINK IT IS A SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407094June 16, 2011
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE ANTI-LOCK BRAKES ENGAGED INDEPENDENTLY AND CAUSED THE VEHICLE TO COME TO A SUDDEN HALT. THE VEHICLE WAS INSPECTED BY THE DEALER WHO WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405723June 9, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
EXITING FROM A PARKING GARAGE. AFTER PASSING THROUGH THE PAY LINE, I HEADED DOWN THE EXIT RAMP TOWARD THE STREET. THE VEHICLE REFUSED TO ACCELERATE AS I PUSHED ON THE ACCELERATOR. . IT DID VERY SLOWLY ACCELERATE TO 11 MPH AND THEN STARTED TO DECELERATE. I STOPPED THE CAR ON THE RAMP, TURNED THE ENGINE OFF AND RESTARTED IT. AFTER THAT, EVERYTHING WAS FINE, AND I WAS ABLE TO DRIVE HOME. . IF THIS HAD HAPPENED WHILE I WAS TRYING TO MERGE INTO TRAFFIC. IT WOULD HAVE BEEN HAZARDOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402570May 24, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SITTING IDLE FOR A FEW DAYS. THE VEHICLE WAS TOWED TO A DEALER AND THEY ADVISED THE CONTACT THAT THE FAILURE WAS DUE TO THE BATTERY BEING UNUSED FOR MORE THAN 10 DAYS. THE DEALER ADVISED THAT THE BATTERY SHOULD HAVE BEEN DISCONNECTED BEFORE ALLOWING THE VEHICLE TO SIT IDLE FOR SO LONG. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER RECEIVING A JUMP START. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402158May 20, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS IN INCLEMENT WEATHER AND TRYING TO DECELERATE THE VEHICLE WOULD NOT STOP MOVING AND IT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES FROM EITHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED BECAUSE IT WASN'T A MAJOR CRASH. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HIM THAT THEY WERE UNAWARE OF ANY FAILURES IN REGARDS TO THE BRAKES. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. UPDATED 08/31/2011 *LN *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10399508May 9, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKES WERE APPLIED BUT THE VEHICLE DID NOT RESPOND OR SLOW DOWN. THE ABS WARNING LIGHT ILLUMINATED AND THE DRIVER HAD TO USE THE PARKING BRAKE TO STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE MASTER CYLINDER. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS SCHEDULED FOR A SECOND REPAIR. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000 AND THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399357May 6, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED AS HE WAS PULLING INTO A PARKING SPACE, HE CRASHED INTO A WALL BECAUSE OF THE BRAKE PEDAL ENGAGED. THE CONTACT STATED THE ACCELERATOR PEDAL AND BRAKE PEDAL WAS NOT POSITIONED PROPERLY. THE CONTACT TRIED TO STOP THE VEHICLE AND HIS FOOT MOVED OFF OF THE ACCELERATOR AND UNDER THE BRAKE PEDAL. THE MANUFACTURER INSPECTED THE VEHICLE AND STATED THE SPACE BETWEEN THE ACCELERATOR AND BRAKE PEDAL MEET THEIR SPECIFICATIONS. THE FAILURE AND CURRENT MILEAGES WERE 2,600. UPDATED 6/8/11 *CN UPDATED 06/15/11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10399039May 4, 2011
UNKNOWN OR OTHER
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO RAPID ACCELERATION ISSUES *TGW THE CONSUMER WANTS TO KNOW DID THE INVESTIGATION INTO THIS MATTER EXAMINE THE INTERRELATIONSHIP BETWEEN THE ACCELERATOR, BRAKING SYSTEM AND CRUISE CONTROL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398198April 29, 2011
SERVICE BRAKES, HYDRAULIC
SUDDEN LOSS OF BRAKING WHILE SLOWING DOWN WHILE GOING OVER A BUMP. APPARENTLY THE REGENERATIVE BRAKING FAILS, AND THE CAR RELIES ON ONLY FRICTION BRAKING WHEN GOING OVER A BUMP. THIS GIVES THE FEELING OF BRAKE FAILURE AND UNINTENDED ACCELERATION, AND THE ONLY WAY TO PREVENT AN ACCIDENT IS TO PUSH HARD ON THE BRAKES. THIS HAPPENS CONSISTENTLY, AND HAS SINCE THE CAR WAS NEW. THE TOYOTA ABS ECU FLASH WAS PERFORMED, AND MADE LITTLE OR NO DIFFERENCE.THIS IS VERY DISCONCERTING TO SAY THE LEAST, AND WILL LEAD TO ACCIDENTS. TOYOTA CLAIMS THAT THIS IS THE "NORMAL" OPERATION OF THE ABS SYSTEM - IN REALITY IT HAS NOTHING TO DO WITH THE LOSS OF TRACTION. CHECK OUT THESE DATA: HTTP://PRIUSCHAT.COM/FORUMS/GEN-II-PRIUS-TECHNICAL-DISCUSSION/93233-DATA-BRAKE-LOSS-AKA-SUDDEN-ACCELERATION-AFTER-BUMP.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397293April 25, 2011
WHEELS
DURING TIRE ROTATION, TECH WAS RE-INSTALLING TIRE / HUB NUT (LUG NUT) AND HUB BOLT BROKE. VEHICLE HAD APPROX 15,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397012April 21, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE BEGAN TO LURCH FORWARD UNEXPECTEDLY. THE FAILURE RECURRED WHENEVER DRIVING IN RAINY WEATHER CONDITIONS OR BUMPY AND ICY ROAD SURFACES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V039000 (SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE). THE RECALL REMEDY FAILED TO CORRECT THE PROBLEM AND THE FAILURE PERSISTED AFTER THE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397628April 19, 2011
UNKNOWN OR OTHER
AFTER APPROXIMATELY 4 OIL CHANGES THE OIL ACCESS DOOR BREAKS OFF THE VEHICLE. THE OIL HAS BEEN CHANGED 9 TIMES IN MY PRIUS AND AFTER 4 OIL CHANGES THE OIL ACCESS DOOR HAS NOW BROKEN OFF TWICE. EACH TIME I HEARD IT BREAK LOOSE LIKE I DROVE OVER SOME DEBRIS AND I COULD SEE IT IN MY REARVIEW MIRROR GO FLYING ACROSS THE HIGHWAY LANES. THE OIL ACCESS DOOR DOES NOT HAVE A HINGE. IT IS ALL PLASTIC AND IS BENT/FOLDED TO GAIN ACCESS TO THE OIL FILTER AND DRAIN PLUG. I CHANGED THE OIL THE FIRST 4 TIMES AND THE DEALER COMPLAINED I WAS DOING SOMETHING WRONG. THE DEALER WAS RELUCTANT TO REPLACE THE ENTIRE ENGINE UNDERCOVER ASSEMBLY, STATING THEY WOULD ONLY DO IT ONE TIME. THE DEALER CHANGED MY OIL THE NEXT 4 TIMES AND IT HAPPENED AGAIN RIGHT BEFORE I SCHEDULED MY 5TH OIL CHANGE. AFTER THE SECOND OCCURRENCE, I RETRIEVED THE OIL ACCESS DOOR TO CONFIRM SINCE THE VEHICLE IS SO LOW YOU CANNOT SEE IT UNDER THE CAR UNLESS IT IS RAISED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396767April 19, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNED A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 5 MPH THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. THE VEHICLE LUNGED FORWARD AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO DEALER WHERE THE VEHICLE WAS REPAIRED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER HEAD AND A TORN MENISCUS TO HER KNEE. THE TREATMENT FOR HER RELATED INJURIES HAD BEEN ON-GOING SINCE THE CRASH OCCURRED. THE CONTACT NO LONGER OWNS THE VEHICLE. THE DEALER ASSUMED OWNERSHIP OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10396860April 19, 2011
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
I TRAVEL QUITE A BIT THESE DAYS AND ON MY WAY HOME FROM COACHELLA MUSIC FESTIVAL, MY BRAKES GAVE OUT. I MEAN TO SAY, PUSHING THE PEDAL ALL THE WAY DOWN, NO RESISTANCE, NO SLOWING, A COMPLETELY LIMP PEDAL....UNTIL I REPEATEDLY STOMPED ON IT AND THE CAR LOCKED AND SKIDDED TO A STOP, FEET AWAY FROM THE CAR IN FRONT OF ME. THE BRAKES RETURNED INTERMITTENTLY, SO I TOOK THE RIGHT HAND LANE AT 40MPH AND TESTED THE BRAKES REGULARLY UNTIL I GOT TO MY DEALERSHIP. SCARIEST THING IVE EVER EXPERIENCED. IVE HAD THE CAR SINCE AUGUST 09' AND CURRENTLY HAVE 43K MILES ON IT. I KNOW THATS A LOT, AND ITS UNFORTUNATELY OUTSIDE OF MY WARRANTY NOW, BUT I WANTED TO LOG IT HERE, AS SOON AS I COULD. IT STARTED ONE DAY BEFORE THE FREEWAY INCIDENT, WHENEVER I WOULD DEPRESS THE PEDAL, A LOUD HIGH PITCHED SQUEAK WOULD COME OUT. I DIDNT THINK MUCH OF IT OUTSIDE OF "BETTER GET THAT LOOKED AT" BUT DIDNT NOTICE ANY BRAKE FAILURE. THE NEXT MORNING, I TURNED ON THE CAR AND EVERY DASHBOARD LIGHT CAME ON AND A FAST CONSISTANT BEEPING WENT ON FOR ABOUT 5 MINUTES, DURING WHICH TIME THE BRAKE PEDAL HAD ZERO RESISTANCE. I SAT THERE WITH A SERIOUS WTF LOOK ON MY FACE, WHEN OUT OF NOWHERE, THE DASH LIGHTS WENT AWAY, AS DID THE BEEPING, AND THE CAR DROVE AS NORMAL WITH FULL REGULAR BRAKE PRESSURE (BESIDES THE SQUEAK). I RECEIVED A CALL BACK FROM THE DEALERSHIP. THEY SAY IT'S GOING TO BE $3K FOR A MASTER CYLINDER REPLACEMENT AND THAT TOYOTA CORPORATE WOULDN'T AID IN THE COST, DESPITE MY HYBRID WARRANTY STILL COVERING THE HYBRID ECU (THE MASTER CYLINDER UNIT INCLUDES THE ECU). [XXX] (MY DEALERSHIP SERVICE MANAGER) SAID HERSELF THAT IT WAS NOT MY FAULT AND THAT THE PART IS NOT REPAIRABLE, "IT EITHER WORKS, OR IT DOES NOT. IT MUST BE REPLACED". THIS COULD HAVE BEEN CATASTROPHIC, HAD I BEEN ANY CLOSER TO THE CAR IN FRONT OF ME. THE FAILURE OF ONE PART (WHICH FAILED THROUGH NO FAULT OF THE CUSTOMER) RENDERING THE BRAKES NEARLY USELESS IS TOO SCARY NOT TO REPORT HERE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396494April 15, 2011
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2010 TOYOTA PRIUS. CONSUMER STATES PROBLEM WITH THE ABS SYSTEM *TGW THE CONSUMER STATED THE FIRST TIME HE WENT TO THE DEALER FOR THE ABS PROBLEM, THEY WERE UNABLE TO FIND A DEFECT. ONE MONTH LATER, THE CONSUMER RETURNED TO THE DEALER AND THEY REPROGRAMMED THE ABS AND THE BRAKES WORKED FINE FOR ABOUT ONE WEEK. SOON, THE BRAKES BEGAN SLIPPING AGAIN AND ULTIMATELY, THE CONSUMER CRASHED INTO ANOTHER VEHICLE. THE CONSUMER STATED IT SEEMED THE BRAKES WOULD FAIL WHEN HE APPLIED THE BRAKE, RELEASED HIS FOOT AND THEN BRAKED AGAIN. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10395402April 10, 2011
EQUIPMENT
WHILE BRAKING OVER UNEVEN PAVEMENT CAR TRIED TO ACCELERATE RAPIDLY. THIS HAPPENED TWICE THIS WEEK. I WAS ABLE TO STOP THE CAR. HAD THERE BEEN A VEHICLE IN FRONT OF ME I WOULD HAVE HIT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394935April 5, 2011
STRUCTURE
2010 TOYOTA PRIUS. CONSUMER STATES LEFT INNER FENDER LINER AND FRONT SPLASH SHIELD FELL OFF VEHICLE. *TGW THE DEALER INFORMED THE CONSUMER THAT SNOW HAD BUILT UP BETWEEN THE PARTS AND THE ENGINE THEY PROTECT AND EVENTUALLY THE WEIGHT OF THE SNOW CAUSED THE PARTS TO FALL OFF.*JB THE CONSUMER STATED THE FENDER LINER FELL OFF THE VEHICLE FOR THE SECOND TIME. UPON INSPECTION, IT APPEARED THAT SOME PLACES WHERE THE LINER SHOULD HAVE BEEN ATTACHED TO THE BUMPER HAD NEVER BEEN ATTACHED. THE DEALER WAS UNABLE TO ATTACH THE LINER TO THE BUMPER BECAUSE THE AREA WHERE IT ATTACHED TO THE BUMPER HAD COME OFF AND THEREFORE, A NEW BUMPER WAS NEEDED TO RE-ATTACH TO THE LINER. UPDATED 06/01/11 THE CONSUMER WAS INFORMED HER CLAIM WAS NOT ELIGIBLE FOR THE ARBITRATION PROCESS. UPDATED 06/08/11 UPDATED 06/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius