Toyota Prius Complaints (2014)

223 consumer complaints on file.

#11458765March 29, 2022
AIR BAGS
Airbags did not deploy when I got into an accident on I-91. The car has been totaled and is in Allstate's possession, and I believe it is available for inspection. My safety was put at risk because the airbags didn't deploy in a head-on collision with multiple objects (reflector pole, trees). The vehicle is in the process of being inspected by Allstate insurance representatives. There were no warning messages or symptoms prior to this incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11454143February 25, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
Blizzard Pearl White paint started peeling off the car's body around the top areas of the 4 side doors (passenger & driver sides). There seems to be an active recall on this from Toyota for the same paint color and type, but the Prius model is not included in the active recall for this same condition. It has become a hazard such that such paint chips can be ingested by children. I took it to the Santa Monica, CA Toyota dealership and it was verified by the dealership representative there that this was a condition caused by a defect in the original paint with exposure to sunlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450554February 5, 2022
SERVICE BRAKES
BRAKE BOASTER FAILURE. Dashboard lights illuminated: Brake, ABS and Traction. Brakes themselves felt spongy. Car felt very unsafe. I did find out that Toyota has a hidden Customer Support Program ZJB. However, the dealer found my diagnostic code to be c1202 and the Customer Support Program ZJB only supports repairs for codes c1391, c1252, c1256 or c1253. However, the exact same symptoms and safety issues were experienced and all the exact same warning lights also came on. The dealer’s diagnostics resulted in a $2,087 replacement of the brake booster. The dealer did contact the Toyota district manager along the way. He denied coverage based on the diagnostic codes reported BUT again I am arguing that my crazy expensive repair had the EXACT same symptoms, safety issues, and repair (e.g, brake booster replacement). The car clearly could not be driven. Note my Prius only has 92K miles. Attached is a picture of the dashboard warning lights that came on and the dealer invoice for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441377November 22, 2021
SEAT BELTS
The contact owns a 2014 Toyota Prius. The contact stated that the seat belts would not lock properly. The vehicle was taken to a local mechanic where it was diagnosed with needing the buckles replaced. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437384October 19, 2021
SERVICE BRAKES
Brake being less effective to be spongy and keep losing pressure. The brake actuator constantly making boosting noise. Making driving unsure that the brake working even no warning light on yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435456October 4, 2021
SERVICE BRAKES
The contact owned a 2014 Toyota Prius PHV. The contact stated while driving approximately 30 mph when the vehicle would not brake while the pedal was depressed, which resulted in the contact crashing into a vehicle in front of it. No one was injured and a police report was filed. The contact stated no warning lights were illuminated. The vehicle was towed to a lot and then towed to a local dealer where it was diagnosed as being totaled. The contact does not know which dealership the vehicle was towed to. The manufacturer was not informed of the failure. The failure mileage was 110,083.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426958July 29, 2021
ELECTRICAL SYSTEM, SEATS, ENGINE
Originally, Toyota issued a safety recall in 2014 to address the inverter defect in model years 2010 to 2014, an attempt to fix the problem on about 800,000 cars in the U.S. by modifying software that controls the hybrid electrical system. It was intended to fix the overheating problems. The inverter controls the power flowing between the battery and electrical motors. The inverter boosts the battery from 200 - 500 volts. They inspected my car saying it was in excellent condition. After, the software upgrade i had major problems. My original Prius battery with around 65,000 miles stopped holding a charge. My 12 volt battery also died shortly after. And my power outlets in my got super hot and spiratually worked off and on. And my driver seat gets hot when i turn on car even though seat button is off. I am sweating all the time. Plus, i have skin conditions and asma. I talked to dimitri, and they tried to charge me 1200for unnecessary repair. Also, failed to call NHTSA as promised
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414427April 29, 2021
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING 75 MPH, THE CONTACT RELEASED HER FOOT OFF OF THE BRAKE PEDAL AND DEPRESSED THE ACCELERATE PEDAL HOWEVER, THE VEHICLE FAILED TO RESPOND. AN UNKNOWN WARNING LIGHT ILLUMINATED AND WAS FLASHING ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY AND STOPPED THE VEHICLE. THE VEHICLE WAS NOT TURNED OFF. AFTER WAITING FOR APPROXIMATELY 10 MINUTES, THE VEHICLE RESUMED NORMAL FUNCTIONALITY. THE VEHICLE WAS DRIVEN TO TOYOTA TOWN OF STOCKTON (2150 E HAMMER LN, STOCKTON, CA 95210, (209) 751-4077) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT WHILE READING THE INFORMATION FROM THE DIAGNOSTIC TEST, SHE NOTICED THAT THE INVERTER HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V053000 (HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 44,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414444April 29, 2021
UNKNOWN OR OTHER
GOING 70 MPH COMING DOWN A STEEP HILL ON A FREEWAY IN SOLID TRAFFIC, THE CARS AHEAD IN MY LANE SUDDENLY STOPPED. I HAD TO SLAM ON THE BRAKES. MY FOOT WAS ON THE BRAKE AND MY HANDS ON THE WHEEL. WHEN THE CAR AHEAD STARTED MOVING, I PUT MY FOOT ONTO THE GAS PEDAL BUT THE CAR WOULD NOT MOVE. ALL THAT I SAW ON THE DASHBOARD WAS A LIGHT GREEN LONG ARROW POINTING LEFT (NOT THE TURN SIGNAL HIGHER ON THE DASH). I MANAGED TO ROLL INTO THE LEFT SHOULDER. I NEVER TURNED OFF THE CAR BUT AT THAT POINT PUT IT INTO PARK. (BEFORE THAT I HAD NOT TOUCHED THE GEAR SHIFT.)CALLED 911. CALLED THEM AGAIN 10 MINUTES LATER AS NO ONE HAD ARRIVED. SHE ASKED IF I COULD DRIVE THE CAR. AT THAT POINT I PUT THE CAR INTO DRIVE AND MANAGED TO DRIVE A SHORT DISTANCE IN THE SHOULDER. (WHILE I WAS DRIVING BEFORE THE SUDDEN STOP I WAS NOT IN CRUISE CONTROL AS THERE WAS TOO MUCH TRAFFIC.) I MANAGED TO DRIVE HOME WITHOUT ANY DIFFICULTY. ON TELLING THIS TO MY SON, HE SENT ME AN ARTICLE STATING THAT THIS HAS HAPPENED TO OTHER TOYOTA PRIUS DEALERS WHERE THE CAR WOULD NOT MOVE. ( HTTPS://WWW.LATIMES.COM/LOCAL/CALIFORNIA/LA-FI-TOYOTA-PRIUS-INVESTIGATION-20180423-STORY.HTML ) I CALLED THE DEALER AND SPOKE TO A REPAIR PERSON WHO SAID HE NEVER HEARD OF SUCH A THING. AFTER THE WEEKEND I CALLED THE SERVICE MANAGER AND SAID THEY NEEDED TO CHECK OUR CAR AND THEY DID THAT. HOWEVER, FROM WHAT I SEE, THEY DID NOT CHECK THE INVERTER WHICH IS WHAT CAN CAUSE THE PROBLEM I HAD. I WAS TOLD THAT THE TESTS SHOWED THAT THE CAR WAS IN NEUTRAL AT SOME POINT. HOW COULD THEY EXPLAIN THAT? COULD THE CAR SWITCH ITSELF TO NEUTRAL? SEVERAL DAYS AGO I CONTACTED THIS MANAGER AGAIN AND HE HAS NOT EVEN RETURNED MY CALL. WE DON'T KNOW IF WE CAN FEEL SAFE DRIVING IN THIS VEHICLE. I HAVE AN OBI NUMBER WHICH IS 11414427
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402751March 13, 2021
FUEL/PROPULSION SYSTEM
HYBIRD SYSTEM MALFUNCTION. CAR LOST POWER AND STALLED WHERE WE CANNOT SHIFT. THAT HAPPENED AFTER DRIVING THE CAR HOME AND LATER TRIED TO START IT IN OUR DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385316December 28, 2020
EXTERIOR LIGHTING
INSTRUMENT PANEL LIGHTING IS DIM . THE BRIGHTNESS CONTROL DOES NOT RESPOND WHEN TURNING IT UP. IT IS CONSISTENTLY DIM WHEN THE VEHICLE IS ON, IN MOTION OR NOT. THE PANEL DOES GET BRIGHTER WHEN THE HEADLIGHTS ARE TURNED ON, BUT NOT DURING DAYLIGHT .SPEEDOMETER LIGHTING IS DIFFICULT TO READ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384959December 26, 2020
UNKNOWN OR OTHER
MY 2014 PRIUS HAD A LOSS OF POWER AND CHECK ENGINE LIGHT CAME ON AND MSG CHECK HYBRID SYSTEM APPEARED WHILE STARTED IN THE MORNING AND DROVE OUT OF MY GARAGE. THAT DAY I WENT TO SAN FRANCISCO TOYOTA AND THEY DID A DIAGNOSIS AND TOLD ME THAT MY HYBRID SYSTEM BATTERY WAS BAD AND NEED REPLACEMENT AND QUOTED $3600. I ASKED THAT IF THEY CAN DO THE RECALL BECAUSE I WAS 90% SURE THAT THE PROBLEM WAS DUE TO THE RECALL, BUT THEY TOLD ME THAT THEY CANT UNLESS THE ERROR CODE CLEARS OUT BY REPLACING THE HV BATTERY. I DROVE MY CAR BACK HOME AND THE NEXT DAY I WENT TO A HV BATTERY SPECIALIST AND FOUND OUT THAT MY HV BATTERY IS IN GOOD CONDITION AND DOESNT NEED REPLACEMENT. NOW I AM 100% CERTAIN THAT THE PROBLEM IS DUE TO THE RECALL BUT TOYOTA IS NOT FIXING THE ISSUE THEY ARE SAYING ITS THE HV BATTERY WHICH IS NOT. THE TOYOTA OF S.F NOT ONLY DIAGNOSED MY CAR WRONG THEY TRIED TO RIP ME OFF BY SPENDING $3600 ON A HV BATTERY THAT DOESNT NEED ANY REPLACEMENT! ON TOP OF THAT THEY ARE REFUSING TO DO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362052September 30, 2020
HYBRID PROPULSION SYSTEM, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE AND HYBRID BATTERY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA TOYOTA OF MEDFORD (1420 N RIVERSIDE AVE, MEDFORD, OR 97501) WHERE IT WAS DETERMINED THAT THE HYBRID BATTERY INTAKE FAILED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. TWO WEEKS LATER FAILURE AN ABNORMAL SOUND WAS HEARD COMING FROM THE BRAKES. THE VEHICLE THEN WAS TAKEN BACK TO THE SAME DEALER HOWEVER, A DIAGNOSTIC TEST WAS STILL PENDING. THE CONTACT REFERENCED NHTSA ACTION NUMBER: DP19004 (SERVICE BRAKES, HYDRAULIC) 18V684000 (HYBRID PROPULSION SYSTEM) AS POSSIBLE SOLUTIONS TO THE FAILURES HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,971.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361547September 28, 2020
AIR BAGS, SEAT BELTS
TRAVELING ON A HIGHWAY, CHANGED LANES TO AVOID IN ACCIDENT, CAR BEHIND ME CHANGED LANES TOO. CAR BEHIND FAILED TO SLOW DOWN AND SMASHED TRUNK AND PUSHED ME INTO A STEEL GUARD RAIL. SIDE, FRONT, AND KNEE AIR BAGS DID NOT DEPLOY. SEAT BELT PRETENSIONERS DID NOT ENGAGE. NOR DID HEAD RESTRAINTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11361341September 27, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I AM FACING MANY PROBLEMS WITH MY CAR LATELY; IT OVER HEATS ALOT AND SUDDENLY THE SPEED DROPS WHILE THE CAR IS MOVING IN A VERY DANGEROUS HIGHWAY AND I CAN THEN HARDLY DRIVE IT TO PARK IT ASIDE. A MESSAGE STARTED ALSO TO APPEAR FREQUENTLY "CHECK HYBRID SYSTEM". I WAS INFORMED BY THE OFFICIAL TOYOTA AGENT IN JORDAN (MARKAZIA) THAT THIS PROBLEMS IS CAUSED BY THE INVERTOR. HOWEVER, THEY ARE DENYING THAT THE INVERTOR FOR THIS CAR WAS RECALLED, CONTRARY TO WHAT THE OFFICAL TOYOTA WEBSITE STATES WHEN I ENTER THE VIN. THEY ALSO CALIM THAT THEY ARE OBLIGATED BY THE MAIN OFFICE TO OFFER A SOFTWARE UPDATE ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359778September 18, 2020
AIR BAGS
HEAD ON COLLISION HITTING A TREE, AIRBAGS DID NOT DEPLOY, VEHICLE TOTALED DRIVER IN THE HOSPITAL. ACCIDENT ON SEPTEMBER 1, 2020 IN TALLAHASSEE, FL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11352569September 1, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
ON AUGUST 28,2020 WE WERE DRIVING IN HEAVY RAIN FOR 1 1/2 HRS TO FAYETTEVILLE. OUR BRAKE ABS AND ENGINE LIGHT CAME ON. WE ASSUMED THE LIGHTS WOULD GO OFF, WHEN WE DID NOT DRIVE IT DOING THE NIGHT, BUT NEXT MORNING IT CAME BACK ON. WE CARRIED TO MECHANIC SHOP TODAY SEPT. 1, 2020. THEY COULD NOT READ ANY ERRORS AND SAID NEED TO CARRY IN TO A TOYOTA DEALER. WE HAVE NOT SET UP APT. JUST LEFT VM. HOPEFULLY THEY WILL CALL US BACK TODAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348422August 10, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SPORATIC NON START. NOW EXTREMELY OFTEN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321209April 15, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE BEING DETAILED, PUDDLE LIGHT WAS SEEN SMOKING ON DRIVERS SIDE DOOR. IT MELTED THE BODY OF DOOR AND HAD TO BE REMOVED. I ALSO HAVE VIDEO OF IT SMOKING AND MELTING DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319593March 28, 2020
FUEL/PROPULSION SYSTEM
ON TOYOTA'S WEBSITE THE VEHICLE HAS A 10.9 GALLON FUEL TANK CAPACITY LISTED. I BOUGHT THE CAR USED AT THE END OF LAST YEAR AND HAVE NEVER BEEN ABLE TO GET ABOVE 8.5 GALLONS. I CONSTANTLY ACHIEVE 45-50 MILES PER GALLON AS ADVERTISED BUT NEVER GET THE RANGE I WAS PROMISED FROM THE DEALER OR BY TOYOTA'S WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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