Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10329973May 11, 2010
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE KEY TO THE VEHICLE WAS RADIOACTIVE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK BECAUSE HE WORE A PACEMAKER. THE DEALER INFORMED THE CONTACT THAT THERE WAS NO NEED FOR CONCERN. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 56,000. THE CONSUMER STATED HE WAS INVOLVED IN TWO ACCIDENTS AND WAS INJURED. HE DIDN'T GIVE ANY OTHER SPECIFICS. UPDATED 07/22/10*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10329464May 9, 2010
EXTERIOR LIGHTING, TRACTION CONTROL SYSTEM
FOR APPROXIMATELY THE PAST SIX MONTHS THE PASSENGER SIDE HEADLIGHT IN OUR CAR HAS GONE OUT INTERMITTENTLY. THIS OCCURS WHEN THERE IS ANY VIBRATION IN THE ROAD FROM, FOR EXAMPLE, UNEVEN ROAD SURFACES. ADDITIONALLY, OUR CAR ACCELERATES AFTER HITTING A BUMP OR A POTHOLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329400May 8, 2010
EXTERIOR LIGHTING
WE HAVE A '07 TOYOTA PRIUS. OVER THE LAST SIX MONTHS THE HEADLIGHTS HAVE BEEN GOING ON AND OFF, USUALLY ONLY ONE BUT RECENTLY BOTH HAVE BEEN SHUTTING OFF. YOU CAN TURN OFF THE LIGHTS THEN TURN THEM BACK ON. THE DEALER SAID THERE IS NOTHING THEY CAN DO. TOYOTA CUSTOMER SERVICE SAID THAT THEY WILL LIMIT HOW MUCH THE DEALER CAN CHARGE FOR THE BULB BUT NOTHING ELSE. I THEN CALLED THE DEALER TO SET UP THE APPOINTMENT TO REPLACE THE BULBS AND HE SAID THERE MAY BE OTHER ISSUES THEY WILL CHECK FIRST. OBVIOUSLY THIS IS A PREVALENT PROBLEM THAT TOYOTA IS NOT TAKING OWNERSHIP OF. IT IS ALSO A SAFETY ISSUE. WE WILL NO LONGER DRIVE THE CAR AFTER DARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328925May 5, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE SPEED INCREASED TO 55 MPH. THE CONTACT WAS FORCED TO KICK THE PEDAL IN ORDER TO RELEASE IT; HOWEVER, WITHIN A FEW SECONDS IT BECAME STUCK AGAIN. THE VEHICLE SLOWED DOWN AS THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL FIRMLY. HE PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE REPAIR FOR THE RECALL ON THE ACCELERATOR PEDAL WAS PERFORMED. THE DEALER DID NOT EXPLAIN THE REPAIR IN DETAIL. HE CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 31,541.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329006May 5, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AT NIGHT, ONE OF THE FRONT HEADLIGHTS WOULD SUDDENLY SHUT OFF AND OCCASIONALLY BOTH OF THE HEADLIGHTS WOULD SHUT OFF WHICH MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT HAD TO TURN THE VEHICLE OFF AND RESTART IT. THE CONTACT STATED THAT SHE IS FAMILIAR WITH NHTSA, PE09019, EXTERIOR LIGHTING, HEADLIGHTS INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328822May 4, 2010
EXTERIOR LIGHTING
MY HEADLIGHTS IN MY PRIUS ARE ONLY 2 YEARS OLD AND ARE ALREADY GOING OUT. I RARELY REPLACE HEADLIGHTS IN OTHER CARS AND 2 YEARS FOR A $500 REPAIR IS FRAUD. NOTHING LEADING UP TO IT OTHER THAN THE HEADLIGHTS JUST STARTED FLICKERING ABOUT A MONTH AGO. IT OCCURS ALMOST EVERY TIME WE TURN ON THE HEADLIGHTS. NOT CORRECTED YET. THE LAMPS WERE REPLACED RIGHT AT ABOUT 2 YEARS AGO (THEY WERE DAMAGED THEN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323198April 29, 2010
UNKNOWN OR OTHER
2007 PRIUS TOURING. CONSUMER WRITES TO EXPRESS SINCERE DISAPPOINTMENT OVER AUTOMOBILE TRANSACTION. *TGW THE CONSUMER STATED SHE WAS INVOLVED IN AN ACCIDENT AND HIS VEHICLE WAS TOTALED. THE CONSUME STATED HE WAS ASSURED THE VEHICLE HE WAS ABOUT TO PURCHASE, HAD NOT BEEN IN ANY PREVIOUS ACCIDENTS. THE CONSUMER LATER DISCOVERED THE VEHICLE HAD INDEED BEEN IN MULTIPLE COLLISIONS, BOTH FRONT AND REAR. THE CONSUMER STATED HE BEGAN TO NOTICE THE HOOD WAS NOT ALIGNED PROPERLY, THE RUBBER ON THE RIGHT FRONT CORNER BETWEEN THE WINDSHIELD AND THE RIGHT QUARTER PANEL WAS DISCONNECTED FROM THE BODY AND THE LOWER FRONT PANEL APPEARED TO BE SLIGHTLY FLARED OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328168April 29, 2010
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT RANDOMLY TURNS ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327870April 28, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, STRUCTURE
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 48 MPH, THE BRAKES SUDDENLY LOCKED UP AND SWAYED TO THE LEFT SIDE WHEN HE DEPRESSED THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR DIAGNOSIS. THE DEALER REPAIRED THE AXLE AND DRIVER SIDE BODY BUT IT WAS UNKNOWN IF THE DEALER REPAIRED THE BRAKE SYSTEM. THE CONTACT BELIEVED THAT THE RAIN WAS A FACTOR IN THE FAILURE AS IT CAUSED THE COMPUTER CHIP FOR THE BRAKE PEDAL TO MALFUNCTION. THE BRAKING SYSTEM FOR THE VEHICLE FAILED PERIODICALLY IN RAINY WEATHER. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327958April 28, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS WOULD SUDDENLY SHUT OFF. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN THE LIGHTS SHUT OFF. THE LIGHTS WOULD COME BACK ON WHEN THE ON/OFF SWITCH WAS TURNED OFF AND ON. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT NO REPAIRS WERE MADE WHEN THE COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327749April 27, 2010
EXTERIOR LIGHTING
I PURCHASED A NEW 2007 TOYOTA PRIUS THAT CURRENTLY HAS 50K MILES. THE VEHICLE IS EQUIPPED WITH HID HEADLAMPS. THESE LAMPS INTERMITTENTLY HAVE STARTED CYCLING ON AND OFF. ONE NIGHT I SUDDENLY LOST BOTH HEADLAMPS. WHEN YOU FLICK THE SWITCH ON AND OFF, THE LAMPS COME BACK ON AGAIN... A LEAST FOR A WHILE. I FOUND OUT I AM NOT THE ONLY PERSON WITH THIS DEFECT! TOYOTA HAS DISCONTINUED THESE LIGHTS IN THEIR 2010 VERSIONS. THEY KNOW THEY ARE DEFECTIVE! TOYOTA BLAMES THE BULBS BUT THIS SOUNDS LIKE A 25,000 VOLT POWER SUPPLY PROBLEM. THESE BULBS OPERATE JUST LIKE NEON LIGHTED SIGNS! THE BULB IS NOTHING BUT A GAS FILLED TUBE. A SUDDEN VOLTAGE DIP AND THE BULB GOES OUT. THIS IS A MAJOR SAFETY PROBLEM. FURTHERMORE MY LOCAL TOYOTA DEALER (JOEL CONFER) WANTS $220.00 PER HEADLAMP TO REPLACE THE BULBS AND THE VEHICLE IS STILL UNDER WARRANTY. TOYOTA WAS CHARGING $300.00 AT ONE TIME FOR EACH BULB! THIS IS ALSO AN ISSUE FOR THE FTC REGARDING THIS PRACTICE WE WERE TOLD THESE LAMPS LAST 2-3X AS LONG AS HALOGENS. THIS ITSELF IS A FRAUD AND A LIE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327255April 24, 2010
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT SHUTS OFF AFTER 10 TO 15 SECONDS OF USE AND WILL REMAIN OFF UNTIL THE LIGHT SWITCH IS CYCLED FROM ON TO OFF BACK TO ON. THE PROBLEM REMAINS EVEN AFTER TURNING SWITCH ON AND OFF. REPLACED BULBS AND PROBLEM STILL REMAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327115April 23, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED WHILE SITTING IDLE WITH THE ENGINE RUNNING, THE DRIVER SIDE HID HEADLIGHT FAILED. THE HID HEADLIGHTS WERE REPLACED AND THE CONTACT WAS REIMBURSED BY THE MANUFACTURER. AFTER SPEAKING TO THE MANUFACTURER, THE PASSENGERS SIDE HID HEADLIGHT ALSO FAILED AND WAS REPLACED BY THE DEALER. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327011April 22, 2010
EXTERIOR LIGHTING
HID HEADLIGHTS. INTERMITTENT SIDE TO SIDE FAILURE. TODAY BOTH AT ONCE, COULD RESET BY TURNING OFF, THEN BACK ON. HOWEVER THEY BOTH FAILED A FEW MINUTES LATER. VERY DANGEROUS @ 65 MPH IN THE DARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327067April 22, 2010
EXTERIOR LIGHTING
MY 2007 PRIUS HAS A SAFETY ISSUE WITH THE DRIVER'S SIDE HID HEADLIGHT. THE CAR HAD 36,500 MILES WHEN THE PROBLEM BEGAN IN MARCH 2010. THE LIGHT WOULD GO OUT WITHOUT WARNING AND TURNING THE LIGHTS OFF AND ON WOULD MAKE THE LIGHT WORK FOR A SHORT WHILE UNTIL IT WENT OUT AGAIN. THE LIGHT STOPPED WORKING COMPLETELY IN APRIL. THE DEALER GAVE ME A QUOTE OF $685 TO REPLACE THE HEADLIGHT AND HEADLIGHT ASSEMBLY. THE SERVICE MANAGER REDUCED THE PRICE TO $150 PLUS $50 FOR LABOR. I AM FILING A COMPLAINT WITH TOYOTA. HEADLIGHTS THAT SHUT OFF WHILE DRIVING IS A SAFETY ISSUE AND IT APPEARS THERE IS A DESIGN DEFECT IN THE 2007 PRIUS. PLEASE CONTINUE TO INVESTIGATE THIS SAFETY ISSUE AND FORCE TOYOTA TO CONDUCT A RECALL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327091April 22, 2010
SERVICE BRAKES, HYDRAULIC
MY 2007 PRIUS HAS THE SAME BRAKING SAFETY ISSUES INVOLVING MOMENTARY LOSS OF BRAKING POWER DESCRIBED FOR THE 2010 PRIUS. IT IS ESPECIALLY TROUBLESOME WHEN GOING OVER A BUMP OR A SLICK SPOT IN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326409April 19, 2010
ELECTRICAL SYSTEM
TL*- THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT ATTEMPTED TO START THE IGNITION. THE ENGINE FAILED TO START AS A RESULT OF A DEAD BATTERY. THE ENGINE FUNCTIONED AFTER A JUMP-STARTING THE VEHICLE. THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS, AND APPROXIMATELY TWO WEEKS AFTER THE FIRST OCCURRENCE. THE BATTERY HAD BEEN REPLACED TWICE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WITH AN ESTIMATION OF FIVE DIFFERENT TIMES. A SPECIALIST DIAGNOSED THE VEHICLE AND STATED THE VEHICLE WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325982April 16, 2010
EXTERIOR LIGHTING
I AM THE OWNER OF A 2007 PRIUS. THE CAR HAS 66,000 MILES. THE DRIVER HEADLIGHT HAS BEEN WORKING ON AND OFF. A COUPLE MONTHS AGO (FEB. 2010) MY DRIVER HEADLIGHT WENT OFF A COUPLE TIMES. A MONTH AGO I WAS DRIVING DOWN THE HIGHWAY AT NIGHTTIME AND BOTH HEADLIGHTS WENT OFF. CARS WERE HONKING AT ME AND I WAS VERY WORRIED BECAUSE I WAS ON A NON VERY WELL LIT AREA. I STOPPED A BIT LATER AND TURNED OFF THE ENGINE. AT THIS POINT, BOTH LIGHTS CAME BACK ON. I CHECKED WITH THE DEALERSHIP. THEY SAY I NEED TO CHANGE BOTH HEADLIGHTS. THE COST WILL BE MORE THAN 500 DOLLARS. I HAVE EXTENDED WARRANTY BUT IT WILL NOT BE COVERED. RIGHT NOW I DON'T HAVE THIS KIND OF MONEY AND SINCE THE PROBLEM HAS NOT PRESENTED AGAIN I DECIDED TO CHECK ONLINE TO SEE IF OTHER PEOPLE ARE EXPERIENCING THIS SPECIFIC PROBLEM. I FOUND OUT THERE ARE QUITE A FEW AND PEOPLE HAVE BEEN COMPLAINING ALREADY FOR MORE THAN 4 YEARS. COULD IT BE SOMETHING ELSE THAN JUST HEADLIGHTS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325786April 15, 2010
EXTERIOR LIGHTING
THIS IS THE SECOND TIME I AM FILING THIS SAME COMPLAINT. HID HEADLAMP FAILURE ON MY 2007 TOYOTA PRIUS. I HAVE REPLACED MY HEADLAMPS THREE TIMES IN THE LAST TWO YEARS. TOYOTA INITIALLY WANTED $350 JUST FOR THE HEADLAMP, PLUS ADDITIONAL $150 LABOR PER BULB. I ASSUME THAT PRESSURE FROM TOYOTA OWNERS AND POSSIBLY THE NHTSA FORCED TOYOTA TO ISSUE IT'S HID HEADLAMP CUSTOMER SUPPORT PROGRAM. WHOOPEE! THOUSANDS OF AMERICAN OWNERS ARE STILL DRIVING WITH DEFECTIVE HEADLAMPS BECAUSE TOYOTA'S "PROGRAM" DOES NOT ADDRESS ANYTHING BUT THE COST OF REPLACEMENT. THANKS FOR NOTHING. REDUCING THE COST TO REPLACE DEFECTIVE HEADLAMPS FROM $350/BULB TO $150/BULB, PLUS ANOTHER $150/BULB FOR INSTALLATION IS NOTHING MORE THAN AN INSULT TO OUR INTELLIGENCE. THEIR HID SYSTEM IS STILL DEFECTIVE. THE HEADLAMPS STILL FAIL WITH REGULARITY. I HAVE BEEN PULLED OVER THREE TIMES IN THE LAST FIVE MONTHS FOR HAVING A HEADLAMP OUT. MY LIFE AND THE LIFE OF THE OFFICER, WHO IS JUST DOING HIS DUTY, ARE BOTH IN JEOPARDY AS WE SIT ON THE SIDE OF THE INTERSTATE AT NIGHT WITH CARS AND TRUCKS WHIZZING BY AT 70+ MPH, ALL BECAUSE THE NHTSA IS NOT ISSUING A RECALL ON AN OBVIOUSLY DEFECTIVE SYSTEM. WHAT WILL IT TAKE? A HIGHLY PUBLICIZED DEATH BEFORE YOU DO ANYTHING? THERE ARE THOUSANDS OF COMPLAINTS, INCLUDING VIDEO PROOF OF THE HID BULBS BLINKING ON AND OFF ONE SIDE AT A TIME, REGARDING THIS SYSTEM ON MESSAGE BOARDS ALL OVER THE INTERNET. THERE IS AT LEAST ONE CLASS ACTION LAWSUIT PENDING AGAINST TOYOTA OVER THIS ISSUE. NOT EVERY OWNER IS SAVVY ENOUGH TO UNDERSTAND THAT THE PROBLEM IS NOT THEIR'S ALONE. THE HUNDREDS OF COMPLAINTS YOU HAVE RECEIVED ARE JUST THE TIP OF THE ICEBERG. PLEASE ISSUE A MANDATORY RECALL BEFORE SOMEONE DIES, IF IT HASN'T HAPPENED ALREADY. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325843April 15, 2010
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
ON MONDAY, APRIL 12, 2010, IN THE MORNING, ON A RAINY DAY IN SACRAMENTO, CALIFORNIA, I WAS DRIVING ABOUT 15 MPH WHEN THE TRAFFIC IN FRONT OF ME SLOWED. I WAS DRIVING OVER RAILROAD TRACKS WITH STEEL PLATES BETWEEN THE TRACKS IN MY 2007 TOYOTA PRIUS. I BRAKED BUT THE CAR DID NOT STOP. I HAD TIME TO ACTUALLY LOOK DOWN AT MY FEET TO CONFIRM THAT IT WAS DEFINITELY THE BRAKES THAT I WAS APPLYING MAJOR PRESSURE TO. I ALSO NOTICED THAT THE LIGHT WAS ON INDICATING THAT THE CAR DID NOT HAVE TRACTION. I HIT THE CAR IN FRONT OF ME. THE FIRST WORDS OUT OF MY MOUTH WERE, "I HAD NO BRAKES, I'M SO SORRY, BUT I HAD NO BRAKES." THE INITIAL ESTIMATE FOR MY CAR IS OVER $6,000, I HAVE NOT HEARD WHAT THE ESTIMATE IS FOR THE OTHER CAR. I DID EVERYTHING I COULD HAVE DONE, THE CAR FAILED ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius