Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#11291525December 27, 2019
SERVICE BRAKES
MY WIFE WAS DRIVING HER CAR TO WORK, AN AUDIO WARNING AND LIGHTS ON THE DASH CAME ON INDICATING THAT THE ABS SYSTEM HAD A PROBLEM. SHE WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. SHE STARTED THE CAR AND THE LIGHTS HAD RESET AND NO SOUND. LATER IN THE DAY SHE STARTED HER CAR AND THE SYMPTOMS HAPPENED AGAIN BUT THE BRAKE PEDAL WAS MUSHY. I GOT THE CAR HOME AND LOOKED AT THE FRONT AND REAR BRAKE PADS AND REPLACED THINKING THAT WAS THE PROBLEM. IT DID NOT WORK. AFTER DOING SOME RESEARCH I FOUND WHAT THE PROBLEM COULD BE, TOYOTA HAD A ITEM CALLED A BRAKE ACTUATOR THAT SEEMS TO FAIL AFTER SOME TIME.AFTER READING SOME FORUMS IT SOUNDED LIKE THERE WERE ALOT OF PEOPLE HAVING THE SAME ISSUES. TOYOTA WANTS AROUND $6,000 TO REPLACE THIS UNIT AND IT ISN'T AS EASY AS REPLACING A COUPLE OF BRAKE PADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290443December 20, 2019
ELECTRICAL SYSTEM
THE DASHBOARD WOULD NOT LIGHT UP EVEN OF THE CAR IS ON AND CAN BE DRIVEN.IT WON'T STOP THE CAR. THE CAR WAS STOPPED AND I JUST STARTED IT BUT THE DASH BOARD WOULD NOT LIGHT UP THE SPEEDOMETER AND GAS LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289306December 16, 2019
EXTERIOR LIGHTING
FOR A FEW MONTHS, THE LEFT HAND SIDE FRONT HEADLIGHT HAS GONE OUT, IF I TURN THE LIGHTS OFF AND THEN BACK ON AGAIN, IT COMES BACK ON. HOWEVER LAST NIGHT, WHILE DRIVING ON A DARK NC HIGHWAY BOTH LIGHTS WENT OUT. THEY CAME BACK ON WHEN I TURNED THE LIGHTS ON AN OFF AGAIN. THIS HAPPENED TWO MORE TIMES. IT IS CLEARLY A SAFETY ISSUE THAT I SEE MANY OTHER PRIUS OWNERS EXPERIENCE. IT IS ENTIRELY POSSIBLE BOTH LIGHTS HAVE BEEN GOING OUT FOR SOME TIME, SINCE DRIVING ON DARK COUNTRY HIGHWAYS AT 70 MPH IS NOT SOMETHING I REGULARLY DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287550December 6, 2019
STEERING
THE STEERING INTERMEDIATE EXTENSION SHAFT IN THIS CAR WAS RECALLED AND REPLACED IN 2015. THIS PART WAS NOTICED TO BE FAILING AGAIN BY THE MECHANIC WHILE IN FOR AN UNRELATED ISSUE. THE MECHANIC DEEMED THE CAR TO BE UNSAFE TO DRIVE AS IF THIS PART FAILED WHILE DRIVING I WOULD HAVE BEEN WITHOUT ANY STEERING. BOTH THE DEALER AND I FEEL THAT TOYOTA SHOULD BE RESPONSIBLE FOR THE REPAIRS, WHICH THEY HAVE DECLINED, BUT EQUALLY AS IMPORTANT THAT ALL THE OTHER CARS INVOLVED IN THIS RECALL SHOULD BE CHECKED. THERE IS ALSO NO WARNING LIGHT OR ANY INDICATION FOR THE DRIVER THAT THEY MAY BE UNSAFE. THE RECALL NOTICE WOULD NOT SCAN BUT TOYOTA REFERENCE NUMBER IS BELOW. REF.# T-CP-C2T, DATE OF ISSUE: NOVEMBER 14, 2012*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286524December 2, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SOMETIMES THE DASH WON'T LIGHT UP OTHER TIMES THE CAR WON'T SHUT OFF PLUS ON THE TAILGATE THE LITTLE ELECTRICAL PIECE FELL OFF WHERE YOU OPEN THE TRUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282441November 26, 2019
EXTERIOR LIGHTING
HEADLIGHTS INTERMITTENTLY FAIL. SOMETIMES ONE HEADLIGHT WILL GO OUT AND OTHER TIMES BOTH. SO FAR, IF I DETECT ONE OR BOTH HEADLIGHTS ARE OUT, TURNING THE HEADLIGHT SWITCH OFF AND BACK ON WILL CORRECT THE PROBLEM. DEPENDING ON STREET LIGHTING, I AM NOT ALWAYS ABLE TO DETECT IF THE HEADLIGHTS ARE OFF UNTIL ANOTHER CAR FLASHES TO LET ME KNOW OR I ENTER A DARK ROADWAY WHERE IT BECOMES OBVIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279512November 12, 2019
AIR BAGS
STEERING WHEEL DEFROSTER CONTROL PANEL STOPPED WORKING, ALL THE REST OF THE CONTROLS ARE OPERATIONAL EXCEPT THE DEFROSTER PORTION. SEEMS THE CLOCKSPRING IS MALFUNCTIONING. AS THE SAME PART IS PROVIDING SIGNAL FOR ALL THE STEERING WHEEL CONTROLS AND POSSIBLY THE AIRBAG, THIS IS A SAFETY CONCERN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278749November 7, 2019
SEAT BELTS, SERVICE BRAKES
TL* THE CONTACT OWNED A 2007 TOYOTA PRIUS. WHILE TRAVELING AT A LOW RATE OF SPEED, THE PRECEDING VEHICLE STOPPED ABRUPTLY AND THE CONTACT'S BRAKES FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT REAR ENDED THE OTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO OPERATE. THE PARAMEDICS TRANSPORTED THE CONTACT TO A LOCAL HOSPITAL WHERE SHE SUFFERED FROM INJURIES TO HER CHEST AND BACK. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO SANSONE TOYOTA (90-100 US-1, AVENEL, NJ 07001, (732) 815-0500) WHERE THE BRAKES WERE SERVICED TWICE. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT AN INVESTIGATOR TO CHECK THE VEHICLE'S BLACK BOX. THE CONTACT WAS INFORMED THAT THERE WERE NO FAILURES FOUND ON THE BLACK BOX AT THE TIME OF THE CRASH. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11278475November 6, 2019
SERVICE BRAKES
I HAVE BEEN TOLD BY A TOYOTA DEALERSHIP (HEARTLAND TOYOTA) THAT MY ANTI-LOCKING BRAKE SYSTEM (ABS) PUMP ACTUATOR IS FAILING ON MY 2007 PRIUS WITH ONLY 87,000 MILES. THE COST TO REPAIR THIS PROBLEM IS $3500-$4000. APPARENTLY TOYOTA CAME OUT WITH AN EXTENDED WARRANTY TO COVER THIS PROBLEM A WHILE BACK BUT LIMITED IT TO SITUATIONS OCCURRING PRIOR TO 12/31/2017. I CONTACTED TOYOTA "CUSTOMER CARE" IN AN EFFORT TO FIND OUT WHAT IS MAGICAL ABOUT THE 12/31/2017 END DATE. THEY HAD NO GOOD ANSWER. I'M TOLD THE BRAKES COULD FAIL AT ANY TIME WITH NO WARNING. CURRENTLY THERE IS JUST AN UNUSUAL PRESSURE RELEASE SOUND WHEN BRAKING AND ACCELERATING. NO DASHBOARD WARNING LIGHTS ARE LIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271124October 25, 2019
EXTERIOR LIGHTING
SIMILAR TO THIS COMPLAINT (NHTSA ID NUMBER:11268053) I HAVE BEEN STRUGGLING TO KEEP BOTH OF MY HEADLIGHTS WORKING FOR OVER A YEAR NOW. I HAVE TRIED REPLACING THE LIGHTBULBS AND THE BALLASTS WITHOUT SUCCESS. BOTH THE REGULAR LIGHTS AND THE HIGH BEAMS TURN OFF ABOUT EVERY COUPLE OF MINUTES AND SOMETIMES FASTER. I DRIVE WITH ONE HAND ON THE SWITCH AND CONSTANTLY TURN THEM OFF THEN BACK ON IN ORDER TO GET WHERE I AM GOING. PLEASE HELP! I AM INTENDING TO GO TO THE TOYOTA DEALER BUT IT IS EXPENSIVE AND I BELIEVE THIS IS A FLAW IN THE VEHICLE. THIS PROBLEM OCCURS REGARDLESS OF WHETHER THE CAR IS IN MOTION OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268053October 12, 2019
EXTERIOR LIGHTING
WHILE DRIVING PASSENGER SIDE HEADLIGHT WENT OUT. AFTER SEVERAL TRIES OF TURNING LIGHTS ON AND OFF, THE HEADLIGHT STAYED ON.IT CUTS OUT AT DIFFICULT TIMES LIKE DRIVING ON HIGHWAY. WORRIED POLICE MAY STOP ME. HAVE TRIED SEVERAL FIXES LIKE NEW HEADLIGHT ASSEMBLY, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267228October 9, 2019
ELECTRICAL SYSTEM
THE RUBBER COVER TO THE EXTERNAL TRUNK LATCH HAS MELTED TO THE POINT WHERE IT IS EITHER GOOEY TO THE TOUCH IN WARM WEATHER OR FROZEN SOLID AND IMMOVABLE IN COLDER TEMPERATURES. THIS IS A SAFETY HAZARD BECAUSE, AT TIMES, DUE TO THE INFLEXIBILITY OF THE RUBBER I AM UNABLE TO OPEN THE TRUNK AND, THUS, ACCESS THE SPARE, ANY OF MY REPAIR TOOLS, OUR EARTHQUAKE KIT, FLARES, JUMPERS, ETC. THERE IS NO ALTERNATIVE INTERNAL METHOD FOR OPENING THE HATCHBACK/TRUNK. TOYOTA NEEDS A RECALL OF THIS DEFECTIVE PART AS THE COST TO REPAIR IT IS EXORBITANT, QUOTED TO ME AS $352.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265399October 1, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE CLUSTER PANEL WENT OUT WHILE DRIVING AT ANY SPEED. ALSO, THE ABS AND CHECK ENGINE INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO AUTONATION TOYOTA PINELLAS PARK (727-231-1423, LOCATED AT 8501 US HIGHWAY 19 NORTH, PINELLAS PARK, FL 33781) WHERE IT WAS DIAGNOSED THAT THE ABS ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS AN UNKNOWN RECALL IN 2017. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254853September 11, 2019
SERVICE BRAKES
CAR ROLLS AWAY WHEN PLACED IN PARK AND IGNITION OFF. NOTICED MULTIPLE TIMES. VIDEO AS WELL. VEHICLE WAS PARKED, IGNITION OFF AND KEY ARE OUT. I LOCKED AND CAR, CAME BACK TO LOAD IT AND LEANED AGAINST THE CAR. THE CR JUST STARTED TO ROLL DOWN THE STREET. I RECORDED VIDEO. THEN I TURNED ON THE CAR, THE PARKING BRAKE ENGAGES PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254509September 10, 2019
SERVICE BRAKES
BRAKE AND ABS WARNING LIGHTS CAME ON AFTER I REPLACED THE 12V BATTERY. I NOTICED THE RIGHT FRONT BRAKE-EFFECT WAS STRONGER AND IT RESULTED IN THE CAR PULLING SHARPLY TO THE RIGHT. I TOOK IT TO A LOCAL MECHANIC WHO TESTED THE CODES AND REPLACED THE ABS RELAY. THAT DID NOT SOLVE THE PROBLEM AND HE RECOMMENDED TOYOTA SERVICE. I TALKED WITH A TOYOTA SERVICE REP WHO TOLD ME THERE WAS A KNOWN PROBLEM WITH SOME PRIUS BRAKES AND ASKED THAT I GIVE HIM THE VIN. HE SAID THERE HAD BEEN AN EXTENDED WARRANTY TO REPLACE THE ABS BRAKE CONTROLLER ASSEMBLY BUT IT HAD EXPIRED SOME TIME AGO. HE SAID THE COST TO FIX THIS WOULD APPROXIMATE $3500. OTHERWISE THE CAR IS IN GOOD SHAPE AND I WOULD EXPECT THAT I SHOULD HAVE BEEN ABLE TO DRIVE IT ANOTHER 100,000 MILES OR PERHAPS MUCH MORE. A TYPICAL AMERICAN-MADE CAR WITH AN ABS FAILURE WILL STILL BRAKE NORMALLY - JUST NOT HAVE THE ABS FEATURE. THE PRIUS WILL NOT! THE TOYOTA SERVICE REP SAID IT SHOULDN'T BE DRIVEN AS IT IS TOO DANGEROUS AND MY EXPERIENCE CONFIRMS THE MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253488September 5, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
IF I DRIVE ON THE EXPRESSWAY OR AROUND TOWN AND I'M DRIVING A HALF HOUR SOMETIMES LESS MY CAR MAKES A LOUD BUZZING NOISE AND MY INSTRUMENT PANEL THE HAZARD LIGHTS GO ON AND I LOSE MY BRAKES. THIS WAS VERY SCARY. THANK GOODNESS I WASN'T GOING TO FAST TOWARD THE LIGHT AND DIDN'T HIT ANYONE. I'M SCARED TO DRIVE THE CAR BECAUSE IT DOES THIS ALL THE TIME IF I'M DRIVING FOR A PERIOD OF TIME 1/2 HOUR OR MORE. MY VEHICLE WAS ON CITY STREET AND ON HIGHWAY. I WAS IN MOTION. ON THE HIGHWAY 70MPH AND ON CITY STREETS 35/40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253519September 5, 2019
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT, THE HEADLIGHTS WILL RANDOMLY TURN OFF. THIS IS DANGEROUS AND SCARY. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245067August 19, 2019
SERVICE BRAKES
ABS ACCUATOR FAILURE. THIS IS A VERY KNOWN COMMON FAILURE FROM TOYOTA . THEY WILL NOT COVER IT. THIS IS VERY DANGEROUS. IT HAS TO DO WITH THE BRAKING SYSTEM OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242682August 8, 2019
ENGINE
WE ARE EXPERIENCING GROSS MALFUNCTIONING WITH THIS PRIUS THAT NOW HAS APPX. 76,000 MILES. IT IS A SERIOUS MATTER OF CONCERN FOR THE SAFETY OF OUR LIVES. VERY BRIEFLY, THE FOLLOWING ARE ONLY SOME EXAMPLES: MRS, (OWNER) EXPERIENCED THE ENGINE SUDDENLY STALLING CROSSING AN INTERSECTION WHILE DRIVING DOWN A BUSY HILL AND PLANNING TO GO UP ANOTHER HILL. MRS. (OWNER) AT TWO DIFFERENT TIMES COULD NOT RESTART THE PRIUS AFTER COMPLETING ERRANDS. MRS. (OWNER) WAS BACKING THE CAR OUT OF THE GARAGE AND WAS FULLY IN THE STREET WHEN THE CAR STOPPED FUNCTIONING, LEAVING HER IN THE CAR IN THE MIDDLE OF THE STREET, PERPENDICULAR TO TRAFFIC WITHOUT THE ABILITY TO RESTART THE CAR. MR. (OWNER'S HUSBAND) ALSO EXPERIENCED THE ENGINE NOT FUNCTIONING (STALLING) WHILE DRIVING. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232117July 15, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
ONE HEADLIGHT ON MY CAR KEEPS SHUTTING OFF, WHILE THE OTHER IS FINE. I AM ABLE TO "FIX" THE ISSUE BY TURNING MY HEADLIGHTS OFF AND THEN TURNING THEM ON AGAIN. DEALERS INITIALLY TOLD ME IT WAS BECAUSE THE BULB BURNED OUT, BUT I REPLACED BOTH AT THE SAME TIME, AND IT'S ALWAYS THE DRIVER'S SIDE BULB THAT "BURNS OUT." UPON FURTHER REVIEW ON PUBLIC FORUMS, IT APPEARS THE BULB IS PERFECTLY FINE AND THERE'S SOME TYPE OF ELECTRICAL ISSUE/CONNECTION PROBLEM THAT CAUSES PROBLEMS WITH THE BULB. THIS HAPPENS WHEN THE VEHICLE IS ON AND IN-MOTION ON ANY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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