Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10650551October 27, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING HOME AT NIGHT GOING APPROXIMATELY 40 MPH BOTH LOW BEAM HEAD LIGHTS WENT OUT AT THE SAME TIME. TURNED ON THE HIGH BEAM AND THEY WORKED OK. BOUGHT NEW BULBS THE NEXT DAY AND INSTALLED BUT DID NOT RESOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650127October 26, 2014
SERVICE BRAKES
THIS IS A CHRONIC PROBLEM WITH THE CAR: WHEN IT HITS ROUGH TERRAIN, THE BRAKES DO NOT REACT PROPERLY. THERE IS A HESITATION BETWEEN THE TIME THE BRAKE PEDAL IS HIT AND THE TIME THE CAR SLOWS. (THERE WAS AN EARLIER REPAIR/RECALL FOR THIS ISSUE, AND THE INITIAL PROBLEM -- ALSO BRAKE-RELATED -- WAS HELPED; BUT THIS HESITATION PROBLEM -- ONLY ON GRAVEL OR ROUGH TERRAIN -- RESULTED.) IT WILL CAUSE AN ACCIDENT EVENTUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649853October 25, 2014
SERVICE BRAKES
I CONTINUE HAVING THIS ISSUE WHEN BRAKING OVER A BUMP OR BRAKING WHILE TURNING. THE CAR SPEEDS UP INSTEAD OF SLOWING DOWN WHEN PRESSING THE BRAKES. THIS IS VERY DANGEROUS ISSUE AND AN CAUSE AN ACCIDENT. I TALKED TO TOYOTA WHO ADVICE ME TO TAKE IT TO THE DEALER. DEALER FINDS NO TROUBLE. I HAVE REPORTED THIS MANY TIMES TO MY DEALER AND TOYOTA WITH NOTHING REALLY DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648919October 20, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED AND THE CONTACT HAD TO UTILIZE THE HIGH BEAMS IN ORDER TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN REPLACED THE LOW BEAM LIGHTS BUT THE FAILURE RECURRED. ALSO, THE CONTACT MENTIONED THAT BEFORE THE SHORT IN THE LOW BEAMS, THE MARKER LIGHTS HAD TO BE REPLACED AS WELL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 70,000. UPDATED 11/24/14*LJ UPDATED 05/06/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648702October 19, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2010 TOYOTA IV PRIUS: RETURNING HOME AT NIGHT IN A DARK, RURAL COUNTRY AREA OF PENNSYLVANIA. WINDY, TWO-LANE ROAD WITH FREQUENT OPPOSING TRAFFIC. LEFT FRONT HEADLIGHT GOES OUT MAKING IT VERY DIFFICULT TO SEE WITH REMAINING HEADLIGHT. SWITCHED TO HIGH BEAMS WHICH WORKED OK UNTIL OPPOSING TRAFFIC APPEARED AND HAD TO SWITCH BACK TO LOW BEAM (SINGULAR). A DANGEROUS SITUATION WITH OPPOSING HEADLIGHTS IN YOUR EYES AND NOT ENOUGH LIGHT FROM MY OWN CAR TO ILLUMINATE THE ROAD IN FRONT OF ME. LATER, IT TURNED OUT THAT THE HEADLAMP BULB WAS OK AND "SOMETHING" WAS MAKING IT EITHER INTERMITTENT OR GO OUT COMPLETELY. SOMETIMES STRIKING THE HEADLIGHT LENS ASSEMBLY WITH THE HEEL OF YOUR HAND WOULD GET THE LIGHT TO COME BACK ON. MY WIFE RECENTLY WAS CITED FOR DRIVING WITH A HEADLIGHT OUT IN OUR LOCAL AREA. THIS IS NOT A SAFE SITUATION AND THE LOCAL DEALER SAYS HE CAN'T HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645059October 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING DOWN A HILL AT APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE BOOSTER PUMP LEAKED NITROGEN INTO THE MASTER CYLINDER BRAKE BOOSTER ASSEMBLY THAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN: 13V235000 (SERVICE BRAKES). THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645064October 16, 2014
SERVICE BRAKES
I CONTINUE TO HAVE A PROBLEM WITH BRAKING WHEN GOING OVER A BUMPY SURFACE. THIS HAS HAPPENED NUMEROUS TIMES. MOST RECENTLY, WHILE DRIVING OVER A BUMP IN THE ROAD, I APPLIED THE BRAKES AND THE CAR LUNGED FORWARD. LUCKILY, THERE WAS ENOUGH DISTANCE BETWEEN MY CAR AND THE CAR IN FRONT OF ME (WHICH HAD ALSO APPLIED THE BRAKES). I AM AFRAID THIS WILL CAUSE A SERIOUS ACCIDENT SOMEDAY. THIS HAS ALSO HAPPENED AT STOP SIGNS. I HAVE COMPLAINED TO THE DEALERSHIP A FEW TIMES AND THEY ACT AS IF THEY DON'T KNOW WHAT I AM TALKING ABOUT, WHICH IS LUDICROUS. I EVEN MENTIONED THE ECU RECALL/FIX REGARDING THE BRAKING SYSTEM AND TOLD THEM THAT MY VEHICLE HAD THE FIX APPLIED AND THEY TOLD ME THAT THE FIX WAS NOT TO ADDRESS THE PROBLEM I AM DESCRIBING. THEY INSIST THAT NO ONE ELSE HAS COMPLAINED ABOUT IT. I TOLD THEM THAT I ASSUME THAT THEY HAVE BEEN DIRECTED TO TELL CUSTOMERS THAT THEY KNOW NOTHING ABOUT IT. I SEE SO MANY COMPLAINTS REGARDING THIS ISSUE AND I DON'T UNDERSTAND WHY NOTHING IS BEING DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644727October 15, 2014
SERVICE BRAKES
I PURCHASED THIS CAR IN 2010 AFTER THE 2010 BRAKE MALFUNCTION RECALL. I WAS TOLD THE RECALL SOFTWARE UPDATE HAD BEEN PERFORMED TO MY CAR. DESPITE THAT RECALL, MY CAR CONTINUES TO HAVE THE FOLLOWING PROBLEM ON A CONSISTENT BASIS. WHENEVER BRAKING AT SLOW SPEEDS, IF I GO OVER A BUMP OR POTHOLE WHILE BRAKING, THE BRAKES DISENGAGE, THE CAR LURCHES FORWARD, AND I HAVE TO SLAM ON THE BRAKES TO GET THE CAR TO SLOW DOWN/STOP. MY UNDERSTANDING IS THAT THIS PROBLEM WAS SUPPOSED TO HAVE BEEN FIXED BY THE PRIOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643989October 11, 2014
SERVICE BRAKES
BRAKING POWER IS NOT CONSISTENT. CAR IS HARD TO STOP. NEED TO PUSH THE PEDAL REALLY HARD TO STOP AT SPEED. THIS STARTED TO GET WORST AFTER THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643860October 10, 2014
POWER TRAIN
ON 4/24/14 I BROUGHT THE VEHICLE INTO LYNCH TOYOTA IN MANCHESTER, CT IN RESPONSE TO A RECALL TO FIX A PROBLEM WHICH INVOLVED LOSING POWER WHEN ATTEMPTING TO ACCELERATE. THE INVOICE COVERING THE REPAIR INDICATED "SOFTWARE UPDATE FOR MG ECU AND POWER MANAGEMENT ECU AS PER CAMPAIGN EOE". ON 9/29/14 I WAS DRIVING IN MODERATELY HEAVY TRAFFIC ON I-84 IN WEST HARTFORD, CT WHEN I ATTEMPTED TO ACCELERATE TO PASS A SLOW MOVING VEHICLE. AS I BEGAN TO PASS, THE ACCELERATOR SUDDENLY FAILED TO WORK AND THE ENGINE STOPPED AND WOULD NOT RESPOND EVEN THOUGH I CONTINUED TO DEPRESS THE ACCELERATOR, ALTHOUGH I HAD NO POWER THE STEERING WORKED AND I WAS ABLE TO GLIDE TO THE SHOULDER ACROSS THE RIGHT LANE OF TRAFFIC. I TURNED OFF THE ENGINE, RESTARTED IT AND IT HAS FUNCTIONED NORMALLY SINCE. I RETURNED TO LYNCH TOYOTA ON 10/6/14 TO HAVE THE PROBLEM ADDRESSED. THEY EXAMINED THE VEHICLE BUT WERE UNABLE TO DETERMINE WHAT WAS WRONG AND ADVISED ME THERE WAS NOTHING THAT COULD BE DONE. I CALLED TOYOTA CUSTOMER RELATIONS AT 800-331-4331 AND SPOKE WITH AN INDIVIDUAL WHO IDENTIFIED HIMSELF AS "[XXX]". HE ALSO ADVISED ME THAT SINCE THE DEALER COULD NOT DIAGNOSE THE PROBLEM THAT NOTHING COULD BE DONE. I ASKED HIM IF TOYOTA HAD RECEIVED OTHER SIMILAR COMPLAINTS BUT HE SAID THERE WAS NO WAY TO CROSS REFERENCE THAT INFORMATION. THE COMPANY'S CASE NUMBER OF MY COMPLAINT IS 1410062141. I AM PERPLEXED BY THE COMPANY'S RESPONSE BECAUSE IT HAS GIVEN ME EXCELLENT SERVICE FOR THE PAST 20 YEARS. IT SEEMS VERY ODD THAT IT WOULD NOT FOLLOW THROUGH FURTHER IF FOR NO OTHER REASON THAN THE ENORMOUS LIABILITY EXPOSURE AN OBVIOUSLY DANGEROUS PROBLEM LIKE THIS COULD PRESENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641843October 6, 2014
SERVICE BRAKES
MASTER BRAKE CYLINDER AND BOOSTER, $4700 REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641529October 5, 2014
POWER TRAIN
STOPPED AT RED LIGHT. MADE LEFT TURN. DROVE ABOUT 100 FT. CAR ENGINE STOPPED IN TRAFFIC WITHOUT ANY ACTION ON MY PART. CAR ROLLED FORWARD WITHOUT POWER AND THEN STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639663September 28, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY BACK-UP CAMERA WENT DARK & STOPPED WORKING IN THE CENTER CONSOLE. THIS RENDERED THE ENTIRE CONSOLE INOPERABLE; NAVIGATION, RADIO, BLUETOOTH, ETC. I WENT TO THE TOYOTA DEALER, & CALLED TOYOTA. I WAS TOLD THIS HAPPENS WITH JBL EQUIPMENT, & IT IS NOT COVERED UNDER WARRANTY. MY VEHICLE ONLY HAS 43,252 MILES ON IT. THEY TOLD ME THAT I COULD PAY $2500 FOR A REFURBISHED CAMERA/CONSOLE. THIS DOES NOT SEEM TO BE FAIR TO THE CONSUMER. I DO NOT LIKE DRIVING AROUND WITHOUT THE BACK-UP CAMERA--A SAFETY FEATURE, & THIS IS A KNOWN PROBLEM TO TOYOTA & THEIR DEALERS. TOYOTA SHOULD EXTEND THE WARRANTY ON THIS CENTER CONSOLE ON THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638465September 23, 2014
AIR BAGS
I HAD A COLLISION WITH A VEHICLE AS I HEADED NORTH TOWARDS AN INTERSECTION. ON THE OTHER SIDE THE DRIVER THAT HIT MY VEHICLE WAS SUPPOSED TO YIELD TO COMING TRAFFIC. WHEN I REALIZED IT I HAD CRASHED INTO A WOODEN FENCE. THE CAR WAS HIT IN THE LEFT SIDE FRONT TIRE AREA, THE HOOD, THE FENDER, THE DRIVER AND PASSENGER LEFT DOORS WERE DAMAGED. NEEDLESS TO SAY THE CAR WAS DECLARED A TOTAL LOSS. I WOULD LIKE AN INVESTIGATION SINCE I BELIEVE THE AIR BAGS SHOULD HAVE DEPLOYED. I WAS HIT IN THE FRONT DRIVERS SIDE, THEN DROVE THRU A WOODEN FENCE TO BE STOPPED BY A STORAGE CONTAINER. THE ACCIDENT DIDN'T RESULT IN ANY MAJOR INJURIES BUT THE AIR BAGS SHOULD HAVE DEPLOYED. ..UPDATED 09/30/14 *BF THE CONSUMER STATED THE MANUFACTURER FOUND THAT THE AIRBAGS SHOULD NOT HAVE DEPLOYED. UPDATED 02/27/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10633217September 15, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ACCELERATED TO GET ON HIGHWAY. ONCE ON THE HIGHWAY THE SYSTEM HYBRID WARNING LIGHT AND OTHER WARNING LIGHTS AND AUDIO ALARMS CAME ON. WE HAD TO EXIT IMMEDIATELY BECAUSE WE LOST THE ABILITY TO MAINTAIN HIGHWAY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633064September 14, 2014
SERVICE BRAKES
EVEN AFTER HAVING MY VEHICLE REPAIRED UNDER THE RECALL FOR THE ABS BRAKING ISSUE IN 2010, I CONTINUE TO HAVE BRAKING PROBLEMS WHEN BRAKING ON UNEVEN ROADS. 9/12/14 WAS MY MOST RECENT INCIDENT WHEN I CAME TO A STOP ON A DIRT ROAD AT AN INTERSECTION AND MY VEHICLE LUNGED FORWARD WHEN I WENT OVER A HOLE IN THE ROAD WHILE BRAKING. I WAS NOT GOING FAST, MAYBE 15 MPH, AND THERE WERE NO VEHICLES IN FRONT OF ME, BUT IT COULD HAVE RESULTED IN A CRASH IF THERE HAD BEEN ANOTHER VEHICLE IN FRONT OF ME AT THE INTERSECTION. AGAIN, MY VEHICLE HAS BEEN SERVICED UNDER THE PREVIOUS RECALL, BUT I CONTINUE TO EXPERIENCE BRAKING PROBLEMS RELATED TO THE ABS. PLEASE RE-OPEN THIS INVESTIGATION AND ISSUE ANOTHER RECALL ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633067September 14, 2014
WHEELS
AT APPROXIMATELY 85,000 MILES, I NOTICED A LOW HUMMING/RUBBING SOUND COMING FROM MY WHEELS. AFTER HAVING THE VEHICLE INSPECTED, IT WAS FOUND THAT THE FRONT RIGHT WHEEL BEARING NEEDED TO BE REPLACED. WHEEL BEARINGS TYPICALLY DON'T NEED TO BE REPLACED UNTIL AROUND 150,000-200,000 MILES, ON AVERAGE. THE TECHNICIAN TOLD ME THAT IT WASN'T YET LOOSE AND THAT I COULD REPLACE IT WITHIN A COUPLE OF MONTHS. I HAVE NOW NOTICED LOOSE STEERING AND THE SOUND HAS GROWN LOUDER, SO I WILL BE REPLACING THE BEARING SO THAT I DO NOT RISK THE WHEEL BREAKING OFF FROM MY VEHICLE WHILE DRIVING ON THE HIGHWAY TO AND FROM WORK. HAVING TO REPLACE THE BEARING THIS EARLY IN THE VEHICLE'S LIFE SEEMS EXCESSIVE, AND FROM MY ONLINE RESEARCH, IT SEEMS THAT I AM NOT THE ONLY ONE TO REALIZE THIS. I'VE ALSO HAD TROUBLE TRACKING DOWN THE PART THROUGH MY LOCAL PARTS STORES, WHICH CONCERNS ME AS WELL BECAUSE THEY DON'T KNOW WHY THEY DON'T CARRY THE PART, OR WHY IT IS SO EXPENSIVE TO ORDER ONLINE. HAS THERE BEEN A SHORTAGE OF THIS PART BECAUSE OF A DEFECT OR NUMEROUS REPLACEMENTS? IF THE WHEEL WERE TO BREAK OFF WHILE DRIVING ON THE FREEWAY, IT COULD EASILY RESULT IN A FATAL ACCIDENT. PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631992September 9, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WE HAVE OWNED THIS VEHICLE SINCE IT HAS BEEN NEW AND HAVE REPLACED THE DRIVER'S SIDE FRONT HEADLIGHT ANNUALLY. THIS TIME IT WENT OUT JUST 4 WEEKS AFTER A LOCAL MECHANIC REPLACED THE BULB. WHEN I TOOK IT TO TOYOTA AND COMPLAINED OF THE PROBLEM AND ASKED ABOUT A WARRANTY FIX I WAS TOLD THAT THE PRIOR BULB HAD BEEN INSTALLED INCORRECTLY AND NOW THE ENTIRE HEADLIGHT SHOULD BE REPLACED FOR $500. THIS IS THE SAME PROBLEM WE HAVE ALWAYS HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631335September 7, 2014
SERVICE BRAKES
UPON BRAKING IF ON A BUMPY ROAD OR HAPPEN TO HIT A POTHOLE THE BRAKES FEEL LIKE THEY ARE DISENGAGED FOR A FEW SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626500August 20, 2014
SERVICE BRAKES
I WOULD LIKE TO FILE THIS CLAIM AS THE SAME INCIDENT DESCRIBED BELOW HAPPEN TWO TIMES IN LESS THAN TWO YEARS. THIS IS A BIG SAFETY ISSUE WHICH COULD HAVE BEEN FATAL. -- FIRST EVENT OCCURRED ON 8/17/2012 (ODOMETER 55899). BRAKE TOTALLY FAILED ON A FREEWAY AND ALMOST LOST MY LIFE THAT DAY. TOWED TO THE DEALER AND THEY REPLACED 1) BREAK CYLINDER ASSEMBLY PN#47050-47060, 2)GASKET, BREAK BOOST PN#44785-02060 & 3) BREAK FLUID. WHEN ASKED TO THE DEALER WHAT THE REASON FOR THE FAILURE WAS, WE WERE TOLD THAT THEY DO NOT KNOW THE CAUSE AND FAILED PART WAS SENT TO THE MANUFACTURER FOR INVESTIGATION. WE REQUESTED TO TELL US THE FINDINGS FROM THE MANUFACTURER BUT NEVER HEARD BACK AND SOON AFTER THIS INCIDENT TOYOTA HAD A RECALL FOR BREAKS. -- THE SECOND INCIDENT OCCURRED ON 7/16/2014 (ODOMETER 91965) AND SAME BRAKE FAILURE OCCURRED AGAIN AS DESCRIBED ABOVE.THIS TIME DEALER REPLACED 1) BREAK CYLINDER ASSEMBLY PN#47050-47140, 2) GASKET, BRAKE BOOST PN#44785-02060 & 3) BREAK FLUID. PLEASE NOTE THAT THE SECOND TIME THE BRAKE CYLINDER ASSEMBLY PN# IS DIFFERENT. WE ASKED THE DEALER AGAIN WHAT WAS THE REASON FOR FAILURE OF THE SAME PART AGAIN BUT DID NOT GET A CLEAR ANSWER FROM THEM. WE WROTE SEVERAL EMAILS TO THE DEALER BUT NO RESPONSE YET AS OF TODAY (8/19/14). I AM A VERY UNHAPPY CUSTOMER. WHAT WILL TOYOTA DO IF THIS HAPPENS AGAIN? SOON OUR WARRANTY WILL EXPIRE AND IF THIS HAPPENS AGAIN WHICH IS A TOYOTA'S EXISTING PROBLEM, HOW IT WILL BE COVERED? -- HOPE TO HEAR SOON FROM TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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