Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10383946February 22, 2011
EXTERIOR LIGHTING
HID HEADLIGHTS SUDDENLY GO OFF WHILE DRIVING RESULTING IN NO ILLUMINATION. IF LIGHT SWITCH IS TURNED OFF THEN ON LIGHTS WILL COME BACK ON FOR A LITTLE WHILE AND THEN SHUT OFF AGAIN. THIS IS A VERY SERIOUS SAFETY ISSUE AND THESE BULB FAILURES ARE EXTREMELY COMMON WITH THESE VEHICLES EVEN WITH VEHICLES THAT ARE FAIRLY NEW AND WITH VERY LOW MILES. TOYOTA CLAIMS THESE LIGHTS SHOULD LAST MUCH LONGER THAN NORMAL BULBS, BUT THIS HAS NOT BEEN THE CASE. ADDITIONALLY THESE BULBS ARE EXTREMELY EXPENSIVE TO REPLACE. ANOTHER EXAMPLE OF THE POOR QUALITY IN RECENT TOYOTA VEHICLES WHICH HAVE BEEN WELL DOCUMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383058February 17, 2011
EXTERIOR LIGHTING
2007 PRIUS WITH 28,000 MILES HEADLIGHTS GO ON AND OFF. STARTED WITH THE DRIVERS SIDE NOW BOTH LIGHTS GO OFF. TURN THEM OFF/ON AND THE LIGHTS COME BACK ON FOR A WHILE. TOYOTA DEALER SAID THEY DIDN'T KNOW ABOUT THE CLASS ACTION LAW SUIT. CALLED TOYOTA CORPORATE AND THEY WOULD NOT COMMIT TO REPAIRING THE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383089February 17, 2011
EXTERIOR LIGHTING
MY 2007 PRIUS HEADLIGHTS KEEP GOING OFF FOR NO REASON. WHEN THEY GO OFF YOU CAN TURN THE LIGHTS SWITCH OFF THEN BACK ON AND THEY BOTH COME BACK ON. THE DRIVERS SIDE HAS DONE IT THREE TIMES AND THEY BOTH HAVE GONE OFF ONCE WHILE DRIVING AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383129February 17, 2011
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WITH THE HEADLIGHTS ON WHEN THEY SUDDENLY FAILED TO FUNCTION. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE CONTACT REPLACED BOTH HEADLAMP BULBS. THE FAILURE CONTINUED TO OCCUR AFTER THE REPLACEMENT OF THE BULBS. THE CONTACT STATED THE FAILURE WAS RELATED TO THE HEADLAMP ASSEMBLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381241February 9, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I OWN A 2007 TOYOTA PRIUS AND THE DRIVER HEADLIGHT INTERMITTENTLY TURN OFF. I CAN TURN THE HEADLIGHT SWITCH OFF AND BACK ON AND IT USUALLY TURNS LIGHT BACK ON FOR AWHILE. THE DEALER COST FOR THE HEADLIGHT WAS $300.00 PLUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382214February 9, 2011
SERVICE BRAKES, HYDRAULIC
I WAS DRIVING IN THE RIGHT LANE OF A 4-LANE BOULEVARD. THE VEHICLE AHEAD IN THE LANE TO MY LEFT SLOWED FOR A CAR IN FRONT WAITING TO MAKE A LEFT TURN, THEN SUDDENLY VEERED INTO MY LANE. I HIT THE BRAKES AS HARD AS I COULD, BUT FOR THE FIRST 2-3 SECONDS, MY CAR DIDN'T SLOW DOWN. IT ALSO DIDN'T MAKE ANY SOUNDS I WOULD HAVE EXPECTED FROM URGENT BRAKING - NO SCREECHING TIRES, ETC. I CONTINUED TO PUSH THE BRAKE PEDAL HARD. AFTER 2-3 SECONDS, THE BRAKES FINALLY GRABBED AND MY CAR PULLED TO THE RIGHT. I CONSIDERED MYSELF LUCKY THAT I HAD ENOUGH ROOM TO AVOID HITTING THE VEHICLE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381044February 7, 2011
UNKNOWN OR OTHER
AFTER 3 YEARS, MY 2007 TOYOTA PRIUS HATCH RELEASE ( A BLACK RUBBER STRIP ) HAS MELTED TO A GOOEY TAR STRIP. TOYOTA NEEDS TO PUT A RECALL ON THESE HATCH RELEASE BUTTONS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381046February 7, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE STARTED TO OVERHEAT. THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER NEARBY AND THEY ADVISED HIM THAT THEY NEEDED TO REPLACE THE INVERTER PUMP. THE VEHICLE WAS REPAIRED FOR THE INVERTER AND WATER PUMP. THE FAILURE MILEAGE WAS APPROXIMATELY 96,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380202February 4, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 TO 15 MPH SHE APPLIED THE BRAKES AND THE VEHICLE CONTINUED TO SURGE FORWARD CAUSING HER TO CRASH INTO A GATE. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHO ADVISED HER THAT THEY COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE CONTINUED TO HAVE THE SAME FAILURES FOR TWO YEARS ON AN INTERMITTENT BASIS. EACH TIME THE VEHICLE WAS TAKEN TO THE DEALER THEY CONSTANTLY INFORMED HER THAT THEY COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED BY MAIL AND REPLIED BY SAYING THEY HAVE INSPECTED THE VEHICLE AND FOUND NO KNOWN FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. UPDATED 3/11/11 *CN UPDATED 1/3/11 *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10380225February 4, 2011
LATCHES/LOCKS/LINKAGES
AFTER ONLY ABOUT 3 YEARS USE, THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) OF OUR 2007 TOYOTA PRIUS HAS BEGUN MELTING. IT IS STICKY TO THE TOUCH AND IT DOES MAKE THE TRUNK RELEASE DIFFICULT TO OPERATE. I JUST DROPPED MY CAR OFF AT THE SERVCO HAWAII DEALERSHIP AND THEY TOLD ME THAT I WOULD HAVE TO PAY $170.00 TO REPLACE THE LATCH SYSTEM. THE SERVICE TECH ASKED ME IF MY CAR HAS BEEN OUT IN THE SUN. WELL, I DO LIVE IN HAWAII, I DO GARAGE MY CAR BUT I HAVE NEVER EXPERIENCED A RUBBER PIECE ON ANY CAR TO MELT. FURTHER, THE RUBBER TRUNK RELEASE COVER IS NOT EXPOSED TO DIRECT SUNLIGHT AT ANY TIME BECAUSE THE RUBBER COVER IS ON THE UNDERSIDE OF THE TRUNK/REAR HATCH RELEASE BY DESIGN. PLEASE HAVE TOYOTA TAKE RESPONSIBILITY FOR THIS DEFECTIVE PART. AFTER A QUICK GOOGLE SEARCH IT APPEARS THAT I AM ONE OF MANY PEOPLE THAT HAVE HAD THIS HAPPEN. THANK YOU FOR YOUR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380030February 2, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
AFTER ONLY ABOUT 3 YEARS USE, THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) OF OUR 2007 TOYOTA PRIUS, MELTED INTO A STICKY TARRY BLACK RUBBERY GOOEY MESS. I CAN BEST DESCRIBE IT AS BEING A VISCOUS BLACK GLOB LIKE ROOFING TAR. TO OPEN THE HATCH, YOU HAVE TO TOUCH THIS BLACK GOO EACH TIME, WHICH MAKES IT DIFFICULT TO OPERATE THE HATCH RELEASE. WE BELIEVE THIS MELTING PROCESS STARTED AT ABOUT THE 2 YR. MARK. I THOUGHT THAT THIS MIGHT BE A SINGULAR ISSUE, BUT HAVE FOUND THAT THIS HAS HAPPENED TO SEVERAL CAR OWNERS, PARTICULARLY IN FLORIDA. WE ALSO LIVE IN FLORIDA. TOYOTA KNOWS ABOUT THIS, AND IS SELLING THE ENTIRE WIRING HARNESS FOR $96 PLUS REPAIR COSTS, AND HAS DONE NOTHING ABOUT RECALLING THIS. FROM A SAFETY PERSPECTIVE, THIS MEANS YOU CAN EXPERIENCE EXTREME DIFFICULTY OPENING THE REAR HATCH (A LIFE SAFETY ACCESS POINT), AND WILL GET STICKY BLACK TAR ON YOU FROM THE MELTED DOWN RUBBER COVER OF THE EXTERIOR HATCH RELEASE HANDLE. TO ME, THIS IS BOTH A SERIOUS LIFE SAFETY ISSUE AND A SERIOUS QUALITY DEFECT THAT TOYOTA IS OPTING TO IGNORE AND ONLY FIXING ON VEHICLES WITH EXTENDED WARRANTIES, SINCE THE FAILURE APPEARS TO OCCUR AT AROUND THE 3 YEAR MARK (IE AFTER 3 YEARS OF EXPOSURE TO THE BRIGHT SUN IN FLORIDA FOR EXAMPLE). I AM AWARE OF THE OUTSTANDING WORK DONE BY NHTSA ON OTHER SAFETY ISSUES, INCLUDING THE PROBLEM WITH RUSTY FRAMES ON 02 ISUZU AXIOMS, AND I FIND THIS PROBLEM TO BE SIMILAR IN NATURE, SO I AM ASKING FOR YOUR AGENCY TO TAKE A LOOK AT THESE INSTANCES AND ALSO TO INQUIRE FROM TOYOTA WHY THEY ARE NOT RECALLING THESE HANDLES THAT ARE MELTING IN THE SUN!!! IT'S OUTRAGEOUS. I THINK A DOOR HANDLE OR HATCH HANDLE SHOULD BE MADE TO LAST MORE THAN 3 YEARS. PLEASE REVIEW THESE FORUM COMMENTS OF OTHER INCIDENTS: HTTP://PRIUSCHAT.COM/FORUMS/GEN-II-PRIUS-CARE-MAINTENANCE-TROUBLESHOOTING/71647-2007-PRIUS-TRUNK-HATCH-RELEASE-RUBBER-PIECE-MELTED-4.HTML [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379830February 1, 2011
VISIBILITY
HEADLIGHTS GO ON AND OFF FOR NO REASON. HAPPENS ANYTIME AND ANYPLACE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379891February 1, 2011
EXTERIOR LIGHTING
THE LIGHTS ON MY 07 PRIUS KEEP TURING OFF AS I DRIVE. I CAN'T TURN ON AND OFF THE BRIGHTS TO GET THE LIGHTS TO TURN ON I HAVE TO TURN THE LIGHTS OFF THEN ON MAKING IT A REAL HAZARD AT NIGHT ESPECIALLY ON HIGHWAYS. THERE IS NO TIME OR FUNCTION THAT HAS TO HAPPEN FOR THEM TO GO OUT. I COULD JUST BE SITTING AT A LIGHT OR GOING DOWN THE HIGHWAY. ONCE ONE LIGHT GOES OUT IT DOESN'T TAKE LONG FOR THE OTHER TO FOLLOW. THE FOG AND BREAK AND BACK LIGHTS ALL WORK FINE. ITS JUST THE HEAD LIGHTS. IF THE HEADLIGHTS ARE OUT THEN NOT EVEN THE BRIGHTS WILL TURN ON OR FIX THE PROBLEM. IF IM DRIVING WITH JUST THE BRIGHTS, THE SAME THING HAPPENS. ONE WILL GO OUT FOLLOWED LATER BY THE OTHER. AND I CAN'T JUST TAKE IT OUT OF THE BRIGHTS SETTING. I HAVE TO TURN THE LIGHTS COMPLETELY OFF. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379554January 29, 2011
EXTERIOR LIGHTING
MY 2007 PRIUS HAS BEGAN TO HAVE INTERMITTENT HEADLIGHT OUTAGES. IF I TURN OFF THE HEADLIGHT AND BACK ON, THEN SOMETIMES IT COMES BACK ON .THERE IS ALSO FLICKERING. THERE IS A CLASS ACTION LAWSUIT RELATED TO THIS PROBLEM, YET IT HAS LIMITATIONS AS TO WHO IT COVERS. I WANT TO GET MY COMPLAINT REGISTERED SO YOU MAY GIVE A RECALL CONSIDERATION. TOYOTA NEED TO FIX THIS PROBLEM. THEY ARE CHARGING $300 TO REPLACE THIS BULB, AND UPWARDS OF $1100 IF IT IS A FAULTY CONTROLLER. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379569January 29, 2011
EXTERIOR LIGHTING
THE DRIVER'S SIDE HEADLIGHT ON MY 2007 TOYOTA PRIUS FAILS INTERMITTENTLY WITHOUT WARNING CAUSING REDUCED LIGHTING WHILE DRIVING AND POTENTIALLY DANGEROUS UNEXPECTED CONDITIONS. THIS HAS BEEN HAPPENING FOR APPROXIMATELY THREE WEEKS PRIOR TO THE DATE OF THIS COMPLAINT AND HAS NOT BEEN SUCCESSFULLY REPAIRED TO DATE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379573January 29, 2011
EXTERIOR LIGHTING
I RECENTLY NOTICED THAT THE HEADLIGHTS ON MY 2007 TOYOTA PRIUS HAVE BEEN INTERMITTENTLY TURNING OFF WHILE DRIVING AT NIGHT. I WAS FIRST ALERTED TO THIS SITUATION WHEN I RECEIVED A TICKET FOR DRIVING AT NIGHT WITH MY LIGHTS OUT. I SUBSEQUENTLY NOTICED THAT THE PASSENGER SIDE LIGHT WOULD GO OUT AND THEN MORE RECENTLY I NOTICED BOTH LIGHTS TURN OFF BY THEMSELVES. IN ALL INSTANCES TURNING THE LIGHTS OFF AND BACK ON WOULD RE-SET THE LIGHTS TO STAY ON (FOR A WHILE). I ALSO WAS ALERTED BY OTHER MOTORISTS THAT MY TAIL LIGHTS WERE OUT - MY DAUGHTER VERIFIED WHEN WE GOT HOME THAT THE TAIL LIGHTS WERE OFF. THE TAIL LIGHTS ALSO CAME BACK ON AFTER TURNING THE LIGHTS OFF AND BACK ON AGAIN. I TOOK MY CAR IN FOR SERVICE AND THEY CHARGED ME TO REPLACE THE HEADLIGHTS & TAIL LIGHTS BUT DID NOT INDICATE THE CAUSE OF THE PROBLEM. I AM VERY CONCERNED THAT MY TAIL LIGHTS MAY STILL NOT BE FUNCTIONING AT ANY GIVEN TIME AND THAT ONE OF MY HEADLIGHTS IS ALSO OUT AND BOTH MAY GO OUT AT ANY TIME. IN ALL PREVIOUS CASES OF THE LIGHTS GOING OUT THERE WAS NO INDICATION INSIDE THE CAR (WARNING LIGHT ETC...) THAT THE LIGHTS WERE OFF. THERE IS NO WAY TO KNOW THAT THE TAIL LIGHTS ARE OUT AND DEPENDING ON DRIVING CONDITIONS IT IS NOT OBVIOUS THAT ONE, OR EVEN BOTH, HEADLIGHTS ARE OUT. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379427January 28, 2011
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
HID HEADLAMPS ON 2007 TOYOTA PRIUS GO OUT ALL THE TIME. TURNING LIGHTS OFF AND BACK ON USUALLY CORRECTS THE PROBLEM. IT HAPPENS TO BOTH SIDES INDEPENDENTLY. BULBS STILL WORK FINE, BUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379374January 27, 2011
EXTERIOR LIGHTING
WHILE DRIVING, THE HEADLIGHTS TO MY 2007 PRIUS GO OUT. AT FIRST THIS HAPPENED ONLY TO THE LEFT HEADLIGHT,THEN A FEW MONTHS AND MANY MILES LATER,BOTH HEADLIGHTS GO OUT WHILE DRIVING. SO,AS I AM DRIVING EITHER THE LEFT HEADLIGHT,RIGHT HEADLIGHT,OR BOTH WILL GO OFF UNPREDICTABLY AND SPORADICALLY. I HAVE BEEN DRIVING LIKE THIS FOR ABOUT 15K TO 20K MILES.IF THE PROBLEM WAS THE LIGHT BULB,AS THE DEALER TOLD ME,I THINK IT WOULD HAVE GONE COMPLETELY OUT BY NOW. FROM WHAT I HAVE READ IT SOUNDS LIKE THE LIGHTING SYSTEM IS FAULTY IN SOME WAY.HOWEVER,TOYOTA CORP IS NOT TAKING RESPONSIBILITY FOR THIS ISSUE. WHEN MY LIGHTS FIRST WENT OUT, I KNEW IMMEDIATELY I NEEDED TO TURN THE LIGHT SWITCH TO THE "OFF" POSITION, AND THEN BACK TO THE "ON" POSITION TO GET THE LIGHTS BACK ON. I KNEW THIS BECAUSE WHEN TOYOTA SENT OUT INFORMATION ON THE FLOOR MAT AND ACCELERATOR DEFECT (WITCH LED TO A RECALL ON THE ACCELERATOR PEDAL) THEY ALSO SENT OUT INFORMATION ON THE HEADLIGHT DEFECT. WHERE IS THE HEADLIGHT RECALL?! IN THESE INFORMATION SHEETS TOYOTA LAID OUT DIRECTIONS ON WHAT TO DO IF YOUR ACCELERATOR PEDAL GOT STUCK, AS WELL AS WHAT TO DO IF YOU LIGHTS "HAPPENED" TO JUST SHUT OFF. SO WHEN A NOTICE LIKE THAT COMES OUT,I ASSUMED THIS MEANT TOYOTA WOULD FIX THE PROBLEM ON THE HOUSE. SO,WHEN I HAD THIS PROBLEM,AND WENT IN TO THE DEALER FOR MY OIL CHANGE,I MENTIONED IT,AND SAID I WOULD LIKE TO HAVE THE ISSUE FIXED. I DID NOT EXPECT TO GET A QUOTE AND BE CHARGED TO FIX TOYOTA'S QUALITY CONTROL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379133January 24, 2011
EXTERIOR LIGHTING
ABOUT 2 MONTHS AGO THE HEADLIGHT ON THE PASSENGER SIDE WOULD GO OFF, BUT IF YOU TURNED THE LIGHTS OFF AND THEN BACK ON, THE HEADLIGHT WOULD SHINE AGAIN. IT WAS AN INTERMITTENT OCCURRENCE, BUT NOW IT IS HAPPENING MORE FREQUENTLY AND I'M AFRAID THAT MY WIFE, SINCE SHE DRIVES THE PRIUS, MAY END UP IN AN ACCIDENT. I'VE DONE RESEARCH ON THE INTERNET AND IT SEEMS AS THOUGH THIS IS HAPPENING TO MANY OTHER PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378129January 21, 2011
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING THE HEADLIGHTS AND THE DASHBOARD LIGHTS SHUT OFF. HE HAD TO DRIVE ONTO THE EMERGENCY LANE AND WITHIN A COUPLE OF MINUTES THE LIGHTS CAME BACK ON. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 31,500. UPDATED 3/1/11 *CN UPDATED 12/19/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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