Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#11348523August 11, 2020
SERVICE BRAKES
I WAS DRIVING MY CAR ON THE HIGHWAY AND SUDDENLY MY BRAKE WARNING LIGHT, ABS WARNING LIGHT, AND OTHER LIGHTS CAME ON AS WELL AS A CONSTANT BEEPING NOISE. THE BRAKES ALMOST STOPPED WORKING COMPLETELY; IT ONLY WORKED ABOUT 10%. MY FOOT WAS ALL THE WAY DOWN ON THE BRAKE PEDAL, BUT THE CAR WAS STILL MOVING. I WAS ABLE TO PULL OVER, BUT THIS ISSUE LEFT ME IN A COMPROMISING POSITION FOR MY SAFETY AND COULD EASILY HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT FROM IT. THE WARNING LIGHTS GO AWAY AFTER TURNING OFF THE CAR, BUT THEN THEY COME BACK ON RANDOMLY. BASED ON WHAT I'VE READ ONLINE ON SIMILAR ISSUES, I BELIEVE THIS IS AN ISSUE WITH THE BRAKE ACTUATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340081July 18, 2020
UNKNOWN OR OTHER
HATCH IS DIFFICULT TO OPEN AND GETS STUCK IF YOU DON'T FULLY PULL THE LATCH FREE. REGARDLESS OF THE DIFFICULTY OPENING AT TIMES, THE HANDLE IS MELTED AND LEAVES A STICKY BLACK "TAR" ON YOUR HAND EVERY TIME YOU OPEN THE HATCH. THIS WEBSITE ALSO EXPLAINS THE HISTORY OF PROBLEMS RELATED TO THIS: HTTPS://WWW.MEYERSONSTRATEGY.COM/2013/09/TOYOTAS-STICKY-2007-PRIUS-HATCH-PROBLEM.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339873July 17, 2020
ENGINE, STEERING
WE NOTICED THE RED TRIANGLE LIGHT AND SO WE CHECKED THE ENGINE OIL. THE DIP STICK WAS DRY. I PUT OIL IN THE ENGINE AND THE RED TRIANGLE WENT AWAY. I KEPT AN EYE ON THE OIL LEVEL OCCASIONALLY I NEEDED TO PUT MORE OIL IN THE ENGINE. 3 MONTHS AFTER TAKING THE CAR FOR A REGULAR OIL CHANGE AT THE TOYOTA DEALER THE RED TRIANGLE CAME UP AGAIN AND THIS TIME I SPOKE TO THE DEALERSHIP ABOUT THE ISSUE. THE RESPONSE WAS THAT IT WOULD BE EXPENSIVE TO REPAIR THE CAR AND THE BEST SOLUTION WAS TO BUY A NEW CAR. I WAS NEVER TOLD ABOUT THE 2011 TSB FOR EXCESS OIL CONSUMPTION THAT TOYOTA HAD ISSUED. TODAY, JULY 17TH, 2020,I CALLED THE DEALER TO ASK ABOUT THE TSB, AND I WAS TOLD THAT THE TSB HAS BEEN OUT FOR 10 YEARS SO I HAD HAD UNTIL 2017 TO QUALIFY. I DO NOT BELIEVE I EVER RECEIVED A LETTER NOTIFYING ME ABOUT THE ISSUE. HAD I RECEIVED THE NOTIFICATION I WOULD BEEN THE FIRST PERSON IN LINE AT THE DEALERSHIP. ALSO, MY STEERING WHEEL FEELS LIKE IT IS LOOSE, IF THE SPEED IS OVER 45 MPH IT FEELS UNSAFE, THE SLIPPERY SENSOR LIGHT COMES ON WHEN I AM TURNING THE WHEEL SLIGHTLY ON A DRY ROAD, AND THERE IS AN EXCESSIVE NOISE INSIDE THE CAR EVEN WITH THE WINDOWS CLOSED. THIS HAPPENS DURING HIGHWAY DRIVING. I AM ABOUT TO DONATE THE CAR SO THAT IT CAN BE USED FOR PARTS. I LOVE THE CAR NOW I KNOW TO CHECK WITH NHTSA WHEN I PURCHASE MY NEXT CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337490July 4, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY HUSBAND AND I RECENTLY PURCHASED A USED 2007 TOYOTA PRIUS OR ARE 17 YEAR OLD DAUGHTER AND SINCE PURCHASING VEHICLE A LITTLE OVER A MONTH AGO SHE HAS ALREADY HAD FOUR OR MORE INSTANCES OF HER CAR DYING AND MAKING HER LOSE ALL CONTROL IN THE MIDDLE OF THE ROAD. THE CAR GOES INTO NEUTRAL ON ITS OWN AND WILL NOT GO BACK INTO DRIVE OR ANY OTHER GEAR THE CAR BECOMES IMMOBILE WITH NO ABILITY EVEN STEER OFF THE SIDE OF THE ROAD OR SHUT THE CAR OFF OR PUT IT IN PARK ALL DASHBOARD LIGHTS COME ON BRAKES BECOME GLOWING RED HOT AND SEVERE ISSUES WITH LIGHTING AND MOISTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327582June 6, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS KEEP BURNING OUT AND STOPS WORKING WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326272May 28, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
FOR A MONTHS THE CAR IM DRIVING HAS BECOME MORE AND MORE DANGEROUS FROM STEERING TO SPEED ,BRAKING AND DRASTIC WOBBLING OF ENTIRE CAR I'VE TAKEN PICTURES AND VIDEO ITS UNBELIEVABLE AND OUTRAGEOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323423May 5, 2020
ELECTRICAL SYSTEM
THE MAIN COMPUTER BOARD SHORTED OUT CALLED THE DEALERSHIP FOUND OUT IT WAS RECALLED 2007-2016 BUT SEARCHED FOR INFORMATION OR SOMETHING UNABLE TO FIND INFORMATION THE CAR STAYED RUNNING UNABLE TO TURN OFF DASHBOARD SPEED AND TRANSMISSION WAS DARK UNABLE TO PUSH BUTTON TO TURN OFF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320079April 2, 2020
SERVICE BRAKES
I WAS DRIVING AT A SLOW SPEED UNDER 5MPH AND SIMULTANEOUSLY THE BRAKES BECAME VERY HARD, THE WARNING LIGHTS CAME ON AND A VERY LONG HIGH PITCHED BEEP CAME ON. IT WAS A CATASTROPHIC FAILURE. MY DEALER CHECKED AND THE BRAKE ACTUATOR FAILED AND THE CAR IS NOT DRIVABLE. THE FIX IS OVER $2000. THE CAR HAS ONLY 118,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316653March 6, 2020
SERVICE BRAKES
BRAKES STOPPED WORKING WHILE IN MOTION. DEEMED UNSAFE AND NOT TO BE DRIVEN. NO PRESSURE IN BRAKES. BRAKE ACTUATOR HAS GONE BAD. $1700 PART TO FIX PLUS LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316457March 5, 2020
STRUCTURE:BODY, VEHICLE SPEED CONTROL
THE MAIN DASH.DISPLAY, SPEEDOMETER, WILL NOT SHOW UP DUE TO ELECTRIC PROBLEM. POWER FROM REAR, AUX, BATTERY IS INTERRUPTED SOME HOW. THE CRUISE CONTROL WILL BE INOP IN THIS SITUATION. THERE IS NO WAY OF KNOWING WHEN THE CONDITION WILL SHOW UP, BUT WHEN DOOR IS OPENED, THE INDICATOR LIGHT WILL NOT COME ON. CAR WILL HAVE BEEN PARKED, TURNED OFF. DIFFERENT FIXES ON THE NET. MY FIX IS TO IN PLUG REAR BATTERY'S 2 CONNECTIONS, WAIT THEN HOPE, AND TRY AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310480February 21, 2020
SERVICE BRAKES
I WAS ON MY WAY TO WORK NAVIGATING THROUGH BUSY TRAFFIC WHEN THE ABS SYSTEM FAILED IN MY VEHICLE. SO BASICALLY MY WHOLE BRAKING SYSTEM FAILED, AND I WAS HAD TO DRIVE MY CAR TO A STOP WHICH WAS EXTREMELY DIFFICULT SINCE I HAD NO BRAKES. I WAS A DANGEROUS SITUATION BECAUSE IT FAILED DURING HEAVY TRAFFIC. SO, NOW, I AM LEFT WITH A VEHICLE WITH NO BRAKES. IT'S NOT DRIVEABLE BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11308109February 10, 2020
ELECTRICAL SYSTEM
SOMETIMES WHEN I START MY CAR, THE SPEEDOMETER, FUEL LEVEL AND ODOMETER CLUSTER DISPLAY GOES BLANK. I DO HAVE A SPEEDOMETER APP ON MY PHONE. I HAVE USED TIPS FROM PRIUS OWNERS ABOUT HOW TO GET THE DISPLAY BACK ON. I STILL BELIEVE THIS MAY BE A PROBLEM FOR NORMAL DRIVERS. IT USUALLY HAPPENS WHEN I START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306441February 1, 2020
SERVICE BRAKES
DEFECTIVE BRAKE ACTUATOR ASSEMBLY ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306415January 31, 2020
SERVICE BRAKES
WAS DRIVING ON THE HIGHWAY ON MY WAY BACK TO HILO FROM KONA DRIVING THE SPEED LIMIT ON MY 2007 PRIUS AND OUT OF NOWHERE I LOST BREAKS FOR A TIME AND IT WAS A TERRIFYING EXP AND I M HAPPY I M STILL ALIVE. BREAKS CAME BACK WITH WARNING SIGNS ON DASHBOARD THAT THERE IS A FAILURE IN THE BREAK SYSTEM, ABS AND OTHER. CALLED HILO TOYOTA DEAL MORE THAN 5 TIMES AND EACH TIME I GIVE THEM THE VIN NUMBER THEY HANGUP ON ME IN A RUDE WAY WITHOUT GIVING ANY EXPLANATION WHY THEY ARE CUTTING THE CALL. FROM THERE WEBSITE I MANAGED TO START A TXT MESSAGE AND ASKED FOR APPOINTMENT TO SEE WHAT'S WRONG AND PAID 170$ AND THE RESULT WHERE THAT MY BREAK SYSTEM HAVE A RECALL ON IT AND MY CAR IS AT 118 000 MILES SO THE RECALL EXPIRED IN 2017 AND THEY ASKED ME 3500$ TO FIX THE BREAK SYSTEM INVOLVED IN THE RECALL. AFTER MANAGING TO CALL TOYOTA MAIN OFFICE THEY STARTED A CASE FOR THIS PROBLEM AND ON MONDAY THEY WILL GIVE A FINAL ANSWER IF THEY WILL CHANGE THE FAILING RECALL BREAK SYSTEM OR NOT. ALSO I MANAGED TO CONTACT TOYOTA HONOLULU AND I KNEW FROM THEM THAT TOYOTA HAWAII IS A DIFFERENT ENTITY FROM TOYOTA MAINLAND AND THAT THE SAFETY RECALLS NEVER EXPIRED AND THEY SHOULD CHANGE THE BREAK SYSTEM INVOLVED IN THE REPORT NO QUESTIONS ASKED. HERE I AM REPORTING THIS TO NHTSA AS TOYOTA IS GAMBLING WITH PEOPLE LIVES WHO STILL DRIVING PRIUS WHICH MIGHT LOSE BREAKS AT ANY TIME AND MIGHT ENDUP IN DEATH RESULT. I HOPE NHTSA WILL DO THE RIGHT THING AND ASK TOYOTA TO CHANGE ALL THOSE DEFECTED BREAK SYSTEM FROM MANUFACTURES BEFORE MORE AMERICAN FAMILIES DIES FROM BREAK FAILURE WHICH WHERE NEVER CHANGED BECAUSE THE DEALER PREFER PROFIT ON SAFETY OF THE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302947January 30, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WELL KNOWN ABS ACCUMULATOR FAILURE, LOUD BEEPING NOISE, CAN'T DRIVE CAR SAFELY, HIGH MILEAGE CAR AND WILL BE REPAIRING IT, MY COMPLAINT IS THAT THE PART IS SEVENTEEN HUNDRED DOLLARS $1700 WHICH IS A LOT FOR SOMETHING AS IMPORTANT AS BRAKES AND WITH SUCH A HIGH FAILURE RATE ON ALL OF TOYOTA'S HYBRIDS. THIS PART NEEDS TO BE AVAILABLE FROM 3RD PARTIES SO I AM NOT FORCED TO DEAL WITH JUNK YARD ABS THAT IS JUST AS LIKELY TO FAIL BECAUSE OF A FLAWED DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302378January 27, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
OUR DAUGHTER WAS DRIVING OUR 2007 TOYOTA PRIUS TO WORK IN THE DARK IN RUSH HOUR ON THE HIGHWAY, DRIVING STRAIGHT, AT HIGHWAY SPEED, IN LOS ANGELES, AND THE INSTRUMENT PANEL INSTANTLY BLACKED OUT, WITH THE CAR COMPLETELY DEAD AND HALTED. IT COULD NOT EVEN BE SHIFTED INTO NEUTRAL! THE CAR STOPPED RIGHT IN THE MIDDLE OF THE HIGHWAY. SHE CALLED 911, AND A WRECKER WAS DISPATCHED TO LIFT THE CAR OFF THE FREEWAY. THANKFULLY SHE WAS NOT INJURED OR KILLED! I THEN RESEARCHED THE LIKELY CAUSE AND DIAGNOSED IT EXACTLY. IT WAS THE "HYBRID WATER PUMP" ALSO KNOWN AS THE "INVERTER PUMP," PART #G9020-47031. THAT PART WAS RECALLED IN 2012, NHTSA RECALL # 12V536000. I HAD IT TOWED TO A NEARBY TOYOTA DEALER, NORTH HOLLYWOOD TOYOTA, TO HAVE IT REPAIRED. THAT DEALER LOOKED UP THE VEHICLE'S RECORDS AND SAID THE RECALL HAD BEEN PERFORMED IN 2013. WAS IT REALLY? IF SO, THEN A RECALLED PART THAT CAUSES A COMPLETE, INSTANT BLACKOUT ON A PRIUS ALREADY FAILED AGAIN. THE RECEIPT FOR THE REPAIR IS ATTACHED, INCLUDING THE NHTSA RECALLED PART #. THE REPAIR COST $699.09 + TAX, AND CAUSED AN EXTREMELY DANGEROUS INSTANT STOPPAGE OF THE VEHICLE ON A JAM-PACKED HIGHWAY. I E-MAILED TOYOTA USA CUSTOMER SERVICE TO APPEAL THE SITUATION, AND THEY SENT ME A REPLY AND ASKED THAT I CALL THEM. ON THE CALL, THEY CLAIMED THERE IS NO RECOURSE FOR ME TO PURSUE. I'M A 51 YEAR OLD U.S. ARMY OFFICER VETERAN AND HAVE NEVER EXPERIENCED OR KNOWN OF ANYTHING THIS SUSPICIOUS AND DANGEROUS IN THE AUTOMOBILE SPACE. THANK YOU, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300471January 20, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON AN INTERMITTENT BASIS, THE DASH DOES NOT LIGHT UP(SPEED, GEAR SELECTIONS , GAS LEVEL, ETC) WHEN THIS HAPPENS YOU CAN NOT SHUT THE ENGINE OFF OR REMOVE THE IGNITION KEY WHICH ARE BIG SAFETY ITEMS WHEN YOU HAVE TO PARK AS YOU CAN NOT LOCK THE DOORS AND ALL INFORMATION ON THE LARGE DISPLAY DOES NOT WORK OR ANY OF THE DASH DISPLAY SO YOU HAVE NO INDICATION OF SPEED, ENGINE WARNINGS ETC. I PURCHASED MY 2007 PRIUS FROM MY LOCAL COUNTY AND NOW THEY HAVE A 2009 PRIUS WITH THE SAME PROBLEM. ALL PRIUS SHOULD BE RECALLED BY TOYOTA, REGARDLESS OF AGE AND FIXED A IT IS A VERY DANGEROUS PROBLEM. I HAVE SEARCHED THE INTERNET ABOUT THIS PROBLEM AND IT SEEMS BE A PROBLEM WITH THE PRIUS. THE ESTIMATE I HAVE TO SOLVE THE PROBLEM IS APPROXIMATELY $1,200 AND THIS SHOULD BE FIXED BY TOYOTA AS A DEFINITE RECALL SAFETY PROBLEM. IT IS A START, STOP PROBLEM WHEN YOU CAN NOT SHUT OFF THE ENGINE OR REMOVE THE KEY AND WHILE DRIVING NO SPEED INDICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299610January 15, 2020
EXTERIOR LIGHTING
HID LIGHTS GOING OFF WHILE DRIVING. ONE LIGHT INTERMITTENTLY GOING ON AND OFF. TURNING LIGHT SWITCH OFF AND THEN ON AGAIN TURNS THEM BACK ON. HAVE SEEN ONLINE NUMEROUS REPORTS OF THIS PROBEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297217January 5, 2020
ELECTRICAL SYSTEM
DASHBOARD TROUBLES SHUT OFF AND DONT SHOW DASHIGHT NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292013December 30, 2019
SERVICE BRAKES
THE ABS BRAKE ACTUATOR ASSEMBLY IS FAILING ON MY 2007 TOYOTA PRIUS, CREATING UNPREDICTABLE AND DANGEROUS BRAKING. IT IS A $3,000 REPLACEMENT THAT, UP UNTIL THE END OF 2017, TOYOTA WAS REPLACING AT NO CHARGE, BUT NO LONGER, UNDER A WARRANTY ENHANCEMENT PROGRAM, ZG1, ACKNOWLEDGING THAT THIS PART IS DEFECTIVE. I WENT ON LINE AND DISCOVERED THAT THIS IS A VERY COMMON PROBLEM FOR 2007 TOYOTAS. THIS SHOULD NOT BE JUST A VOLUNTARY "WARRANTY ENHANCEMENT," BUT A MANDATORY RECALL TO FORCE TOYOTA TO FIX THIS DANGEROUS DEFECT. THIS DEVICE RUNS ALMOST CONSTANTLY WHEN IT SHOULDN'T, CREATES A DRAG ON THE CAR THAT HAS CUT MPG IN HALF, IS PROBABLY WEARING OUT THE BRAKES PREMATURELY, AND CAUSES DANGEROUSLY SLOW ACCELERATION FROM A STOP THAT HAS RESULTED IN SOME NEAR ACCIDENTS. I PRESUME THE ABS FUNCTION WOULD NOT WORK WHEN CALLED UPON. THE REPAIR COST IS ABOUT HALF THE RETAIL VALUE OF THE CAR, AND IT SEEMS UNFAIR THAT JUST BECAUSE THIS SHOWED UP AFTER THEIR PROGRAM ENDED, I HAVE TO FOOT THE ENTIRE BILL, OR JUNK A CAR THAT IS OTHERWISE IN PERFECT SHAPE. THERE ARE 150K MILES ON THE CAR, LOW FOR A TOYOTA OF THIS AGE. I HAVE ATTACHED THE TOYOTA ZG1 LETTER THAT I FOUND ON LINE. PLEASE CONSIDER AN IMMEDIATE RECALL ON THIS BRAKE ACTUATOR ASSEMBLY AND MAKE TOYOTA FIX IT FOR EVERYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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