Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11034133October 17, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
VEHICLES LOW BEAM LIGHTS ON DRIVER AND PASSENGER SIDE EXTREMELY DIM FOR MORE THAN SIX MONTHS OF DRIVING AND WHEN STATIONARY. HIGH BEAM LIGHTS WORKING PROPERLY ON DRIVER AND PASSENGER LIGHTS AS WELL AS PARKING AND BRAKE LIGHTS. ALL INTERIOR LIGHTS WORK PROPERLY. I PRESS CAR'S IGNITION BUTTON WHILE PRESSING DOWN ON BRAKE AND THE CAR'S INDICATOR SYMBOLS FLASH TO THE DISPLAY BUT DO NOT DISAPPEAR. WHEN IT DOES THIS I CANNOT RELEASE THE CAR FROM PARK MODE LEAVING ME UNABLE TO USE REVERSE OR DRIVE. DEALER EXAMINED CAR TO EXPLAIN THAT BULBS WORKING PROPERLY HOWEVER THE HOUSING FOR THE LOW BEAM LIGHTS NEED REPLACING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033447October 15, 2017
EXTERIOR LIGHTING
IN THE PAST YEAR, MY PRIUS HAS BLOWN OUT HEADLIGHTS 5 TIMES ON BOTH SIDES AND LOW AND HIGH BEAM. THIS IS NT ONLY A DANGEROUS PROBLEM BUT AND EXPENSIVE ONE. THEY SAY UNLESS ALL THE BULBS WERE REPLACED BY A DEALERSHIP, THEY CANNOT DEAL WITH THE PROBLEM. I HAVE THE BULBS REPLACED IMMEDIATELY U[ON DISCOVERY. THIS IS A SERIOUS PROBLEM AND I SHOULD BE REIMBURSED FOR THESE BULB AND INSTALLATION COSTS. THERE NEEDS TO BE A RECALL ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030421September 28, 2017
EXTERIOR LIGHTING
THE LOW-BEAM HEADLIGHTS GENERALLY MUST BE REPLACED EVERY 4 TO 6 MONTHS; OCCASIONALLY ONE LOW-BEAM WILL LAST A YEAR, BUT MAY GO OUT AND COME BACK ON INTERMITTENTLY, WITHOUT WARNING. THIS IS NOT ONLY A SAFETY CONCERN, BUT I HAVE RECEIVED REPEATED VEHICLE DEFECT TICKETS THAT MUST CONSTANTLY BE ADDRESSED BY VISITING A REPAIR SHOP TO DEMONSTRATE THAT I FIXED THE BULB MYSELF. THE SHOP MUST SIGN THE PAPERWORK TO ATTEST THE DEFECTIVE LIGHTS HAVE BEEN FIXED BEFORE I CAN MAIL THE FORM TO ABSOLVE THE TICKET. THIS PROCESS IS TIME-CONSUMING AND HAPPENS FOR ONE HEADLIGHT, THE SIX WEEKS LATER, TO THE OTHER HEADLIGHT. PRESENTLY, I JUST REPLACED THE PASSENGER SIDE LOW-BEAM TWO WEEKS AGO. THREE DAYS AGO, THE DRIVER SIDE LOW-BEAM WENT OUT. I BOUGHT A NEW BULB BUT THE LOW-BEAM STILL DIDN'T WORK. I RETURNED THAT BULB FOR ANOTHER NEW BULB WHICH DIDN'T SEEM TO WORK EITHER. MY HUSBAND THOUGHT TO TEST THE BULB ON THE PASSENGER SIDE AND DISCOVERED THAT BOTH THE NEW BULB AND THE CURRENT BULB THAT WE THOUGHT WAS BLOWN BOTH WORK!! NOW, WE ARE WONDERING HOW MANY BULBS WE REPLACED THAT WERE ACTUALLY WORKING!!! MY HUSBAND ALSO CHECKED THE FUSES, WHICH ARE FINE. IT SEEMS THERE MUST BE A CONNECTION ISSUE THAT SHOULD BE RESOLVED. I HAVE SOME OF THE INVOICES AND DEFECT TICKETS BUT THEY AREN'T WITH ME AT THE MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029874September 26, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT TOOK THE VEHICLE TO RED MACOMBS TOYOTA (13526 INTERSTATE 10 FRONTAGE RD, SAN ANTONIO, TX 78249) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER TO VERIFY THE CAUSE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. *TT CONSUMER STATED AS OF JULY 2017 LEFT INSTRUMENT CLUSTER NOT DISPLAYING WHICH INCLUDES GAS METER AND SPEEDOMETER. BATTERY IN THE FRONT HAD TO BE REPLACED, LEFT PANEL STILL DOESN'T DISPLAY. UPDATED 7/20/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024742September 20, 2017
SERVICE BRAKES
THE BRAKE SYSTEM ABS NOT WORKS. THE CAR WAS IN MOTION ON THE STREET WHEN THE SYSTEM ABS STOPPED WORKING AND THE WARNING LIGHTS IN DASHBOARD. THE BRAKE PEDAL IS LOWERED UNEXPECTEDLY AND THE CAR CONTINUES NON-STOP UNTIL THE PEDAL IS REPEATEDLY DEPRESSED AGAIN. DIAGNOSTIC IN DEALER TOYOTA , KENDALL TOYOTA (10943 SOUTH DIXIE HIGHWAY MIAMI, FLORIDA 33156), SYSTEM ABS/VSC/TRAC NOT WORKING, (CODE C1391: ABNORMAL LEAK IN ACCUMULATOR). DATE SEPTEMBER 20 THE 2017. WARNING: AS NITROGEN IS RELEASED INTO THE BRAKE FLUID, THE BRAKE PEDAL MAY HAVE REDUCED HYDRAULIC PRESSURE. UNDER CERTAIN CIRCUMSTANCES, THIS CONDITION COULD AFFECT STOPPING DISTANCE AND INCREASE THE RISK OF A CRASH. DEALER COST REPAIR , CHANGE NEW CYLINDER ASSY B (PART N 47080-47140), PUMP ASSY, BRAKE (PART N 47070-47060) AND 6.5 HRS. LABOR; $ 4,429.65.- RECALL SUBJECT: SERVICE BRAKES REPORT RECEIPT DATE: 06-05-2013 NHTSA CAMPAIGN: 13V235000 MANUFACTURE: TOYOTA MOTOR ENGINEERING & MANUFACTURING SUMMARY: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 PRIUS VEHICLES MANUFACTURED MARCH 31, 2009, THROUGH OCTOBER 9, 2009; AND MODEL YEAR 2010 LEXUS HS250H VEHICLES MANUFACTURED JUNE 19, 2009, THROUGH OCTOBER 9, 2009. NITROGEN GAS FROM A COMPONENT OF THE BRAKE BOOSTER PUMP ASSEMBLY COULD LEAK INTO THE BRAKE FLUID. CONSEQUENCE: AS NITROGEN IS RELEASED INTO THE BRAKE FLUID, THE BRAKE PEDAL MAY HAVE REDUCED HYDRAULIC PRESSURE. UNDER CERTAIN CIRCUMSTANCES, THIS CONDITION COULD AFFECT STOPPING DISTANCE AND INCREASE THE RISK OF A CRASH. REMEDY: TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE AFFECTED BRAKE BOOSTER PUMP ASSEMBLIES. THE RECALL BEGAN ON AUGUST 7, 2013. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022489September 9, 2017
AIR BAGS
I HAVE A RECALL NOTICE WITH A DATE OF JUNE 28, 2016. I SCHEDULED AN APPOINTMENT WITH GENE MESSER TOYOTA IN LUBBOCK, TX ON SEPTEMBER 9, 2017. I SHOWED THE RECALL NOTICE TO THE GUY AT THE SERVICE STATION AND WAS TOLD TO WAIT FOR A SECOND LETTER SAYING THAT PARTS ARE AVAILABLE. THE GUY DID NOT EVEN BOTHER TO ORDER THE PARTS. I WAS REJECTED RIGHT AWAY. I DON'T THINK ANOTHER LETTER IS SUPPOSE TO COME BECAUSE OF THE TIMELINE, BUT THAT WAS WHAT I WAS TOLD TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021849September 6, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WATER LEAKING FROM ENGINE COWEL GETTING INTO IGNITION COILS WHICH IS CAUSING ENGINE TO SHUDDER AND STOP SOMETIMES TOO. SEEMS TO BE A KNOWN TOYOTA ISSUE YET NOT BEING RECTIFIED BY MANUFACTURER. SEALS SEEM TO ALLOW WATER TO GET INTO THE IGNITION COILS HENCE THE ISSUE. VEHICLE IS STATIONARY WHEN FIRST OBSERVED THEN SHUDDERING AND MISFIRING OCCURRING AS VEHICLE IS BEING DRIVEN ALSO LEADING TO LOSS OF POWER AS ITS BEING DRIVEN WHICH IS QUITE DANGEROUS ON HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020875August 31, 2017
SERVICE BRAKES
I DRIVE A TOYOTA PRIUS 2010, I WAS DRIVING WHEN MY BRAKE, ABS, AND TRACTION CONTROL LIGHT CAME ON AT ONCE. WHEN I TRIED TO APPLY THE BRAKE IT WOULD TAKE A LOT OF FORCE FOR MY CAR TO STOP. I WENT TO THE TOYOTA DEALERSHIP TO GET IT CHECKED OUT AND THEY SAID PART NUMBER C1391 HAS TO BE REPLACED. TECH FOUND ABNORMAL LEAK IN ACCUMULATOR. THE ACCUMULATOR PUMP ASSEMBLY NEEDS TO BE REPLACED. WHICH WOULD COST ME 2,000 DOLLARS PARTS AND LABOR. THEY ALSO TOLD ME THEY MIGHT FIND OUT THAT THE MASTER CYLINDER MIGHT HAVE TO BE REPLACED AS WELL IF DAMAGED. WHICH WOULD BE 3,300 DOLLARS. SO WORST CASE SCENARIO IT WOULD BE OVER 5,000 WITH TAX TO FIX MY CAR. I NOTICED OTHER 2010 PRIUS MODELS WERE RECALLED FOR THE EXACT ISSUE BUT ONLY CERTAIN VIN NUMBERS. MY VIN NUMBER WASN'T INCLUDED. I FEEL LIKE IT SHOULD BE IF MANY OTHER PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE WITH THIS CAR. I CAN'T AFFORD OVER 2,000 IN REPAIRS LET ALONE 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020182August 28, 2017
ENGINE
MY 2010 PRIUS WITH 167,000 HAS BEGUN BURNING ENGINE OIL AT A RATE OF ABOUT 1 QUART PER THOUSAND MILES. 9 WEEKS AFTER MY LAST OIL CHANGE AND THE ENGINE WAS DOWN 3 QUARTS OF OIL. MPG HAS GONE DOWN SLIGHTLY DURING THIS TIME AND NO CHECK ENGINE LIGHT OR LOW OIL PRESSURE WARNING LIGHTS CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020184August 28, 2017
FUEL/PROPULSION SYSTEM
HYBRID BATTERY COMPLETE FAILURE WHILE DRIVING. OWNED THE CARS 7 YEARS SINCE NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018910August 22, 2017
SERVICE BRAKES
BRAKE SLIPPING WHEN OVER THE MANHOLE AND LOST CONTROL EVEN NOT WET SURFACE. I INTENTIONALLY DROVE OVER SAME SPOT 4 TIMES ON 8/20/2017 AND EXACTLY SAME CONDITIONS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015190August 14, 2017
EXTERIOR LIGHTING
HEADLIGHTS BURN OUT OFTEN AND ARE EXTREMELY DIM MAKING IT IMPOSSIBLE TO SEE WITHOUT USING BRIGHTS. LIGHTS ARE THE SAME STATIONARY AS WELL AS DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014546August 11, 2017
EXTERIOR LIGHTING
THE HEADLIGHT BURN OUT VERY FREQUENTLY AND MOST RECENTLY THE SHOP INFORMED ME THAT THE LIGHT DOES NOT STAY IN THE ASSEMBLY BECAUSE THE HEADLIGHT ASSEMBLY HAS MELTED. I AM FORCED TO DRIVE WITHOUT HEADLIGHTS AND THIS IS VERY UNSAFE. NEW HEADLIGHT ASSEMBLIES COST AT A MINIMUM OF $100 EACH AND I AM HAVING PROBLEMS SHIPPING THE ITEMS TO GUAM WHERE I RESIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014639August 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PEORIA TOYOTA DEALER, LOCATED IN PEORIA, IL, WHERE THE VEHICLE WAS REJECTED TO BE SERVICED DUE TO THE REMEDY PART NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014646August 11, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKES OPERATED INDEPENDENTLY WHILE THE CONTACT WAS DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO JACK TAYLOR TOYOTA ON 3750 JEFFERSON DAVIS HWY, ALEXANDRIA, VA 22305 WHERE THE DIAGNOSIS WAS UNDETERMINED. THE CONTACT MENTIONED THE PRE COLLISION SYSTEM WAS DEACTIVATED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013721August 8, 2017
AIR BAGS
SRS LIGHT ILLUMINATED. TOYOTA DIAGNOSTIC COMPLETED AT LOCAL TOYOTA DEALERSHIP. DIAGNOSTIC INDICATED FAILURE OF SPIRAL CABLE (CLOCK SPRING)....SIMILAR TO OTHER TOYOTA VEHICLES THAT ARE PART OF A RECALL. CONTACTED TOYOTA 1-800-331-4331. PRIUS IS NOT PART OF THE RECALL, EVEN THOUGH IT SEEMS THAT IT HAS A SIMILAR FAILURE. TOYOTA LOGGED THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012072August 1, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE'S LOW BEAM HEADLIGHTS WOULD FAIL APPROXIMATELY EVERY TWO MONTHS. THE CONTACT HAD TO REPLACE THE LOW BEAM LIGHTS APPROXIMATELY 20 TIMES SINCE 2010. THE CONTACT CALLED THE JEYES TOYOTA DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S LOW BEAM HEAD LAMPS FAILED AND THE LOW BEAM LIGHTING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010681July 26, 2017
SERVICE BRAKES
TRAVELING STRAIGHT FORWARD AT 40 MPH AND APPROACHING A RED LIGHT. IMMEDIATELY UPON DEPRESSING THE BRAKE PEDAL, AN ALARM SOUNDED AND THE ABS, BRAKE, AND TRACTION CONTROL WARNING LAMPS LIT UP ON THE DASHBOARD, AND MY PRIUS COMPLETELY FAILED TO BRAKE, CONTINUING UNABATED TOWARD THE OTHER VEHICLES STOPPED AT THE RED LIGHT. I BEGAN PUMPING THE BRAKES AND WAS ABLE TO BUILD UP PRESSURE AND SAFELY STOP WITHOUT COLLISION OR FURTHER INCIDENT. MY LOCAL TOYOTA DEALER DIAGNOSED THE PROBLEM AS A "BRAKE ACCUMULATOR INTERNAL LEAK. RECOMMEND REPLACE BRAKE ACCUMULATOR". THIS NEEDS TO BE RECALLED, THIS IS EGREGIOUSLY IRRESPONSIBLE BY TOYOTA, I EASILY COULD HAVE BEEN HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010640July 25, 2017
ELECTRICAL SYSTEM
BOTH FRONT DRIVER AND PASSENGER DOOR MOTORS HAVE WENT OUT. THUS HAPPENED LAST YEAR AND AFTER FURTHER READING IT IS A COMMON PROBLEM WITH ALL THEM. WE ONLY HAVE 65,000 MILES ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005822July 17, 2017
SEAT BELTS
THE MIDDLE AT TIMES AND THE SEAT BELT DIRECTLY BEHIND THE DRIVER DO NO STAY IN AND LOCK. I HAVE TAKEN IT BACK UP TO CARMAX WHERE I PURCHASED IT AND THE GUY SAID, "OH THE KIDS HAD SOME CANDY IN IT" HAHAHAHAHA NO SIR THATS WHERE MY ELDERLY MOTHER SITS WHEN I DRIVE HERE AROUND TOWN TO DO HER SHOPPING. I WAS VERY UNIMPRESSED THAT THEY DIDNT FIX SUCH A HUGE SAFETY ISSUE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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