Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11185645March 10, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS TURN OFF/FAIL. I HAVE REPLACED 7 LOW BEAM HEADLIGHTS IN THE PAST YEAR, FOUR IN THE PAST 2 MONTHS. IN THE TWO MOST RECENT CASES BOTH LOW BEAM HEADLIGHTS FAILED WITHIN MINUTES OF EACH OTHER WHILE DRIVING AT NIGHT AT HIGHWAY SPEEDS. I HAD A TOYOTA DEALER CHECK THE WIRING HARNESS PER TOYOTA WARRANTY NOTICE AFTER THE LAST OUTAGE AND THEY STATED NOTHING WAS WRONG. WHEN I HAD THE LIGHTS CHECKED BY A DIFFERENT TOYOTA DEALER IN JAN 2019 THEY INDICATED THE SOCKET FOR THE BULB WAS MELTED. BULBS HAVE GONE OUT UNDER, WET, DRY, HOT, AND COLD CONDITIONS. THE MOST RECENT OUTAGE OCCURRED ON MARCH 8, 2019 WHILE DRIVING ON THE INTERSTATE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185649March 10, 2019
EXTERIOR LIGHTING
PREVIOUSLY HAD NO ISSUES WITH LOW-BEAM LIGHTS. USED IN THE MORNING- WORKING FINE. CAME OUT AFTER WORK AND BOTH LOW-BEAM LIGHTS WOULD NOT TURN ON. HIGH-BEAM LIGHTS WORK FINE. CAR WAS STATIONARY AND IN PARK WHEN LIGHTS WERE ATTEMPTED TO TURN ON. TRIED TURNING LIGHT SWITCH AND CAR OFF/ON MULTIPLE TIMES WITHOUT SUCCESS. HAD TO DRIVE HOME IN THE DARK WITH HIGH-BEAM LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185086March 8, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKES MADE AN ABNORMAL NOISE AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. ALSO, VARIOUS WARNING INDICATORS AND GAUGES REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL DUE TO THE FAILURE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES), ALTHOUGH THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. TOYOTA OF HOLLYWOOD (6000 HOLLYWOOD BLVD, LOS ANGELES, CA 90028, (323) 498-2260) WAS NOTIFIED AND DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND EXCLUDED THE VEHICLE FROM THE BRAKE SYSTEM RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185147March 8, 2019
UNKNOWN OR OTHER
TOYOTA DEALER IN BUENA PARK ( AUTO NATION) INFORMED ME THAT MY TOYOTA VEHICLE REQUIRES REPAIR SERVICE AS PART OF A MANUFACTURE'S RECALL ( NHTSA RECALL NO 18V-684) AND AUTO NATION WILL PERFORM ANY REPAIRS SUBJECT TO RECALL NOTICE AT NO CHARGE AS PER ATTACHED COPY HERE, THIS MANUFACTURE'S RECALL NOTICE INDICATED THAT IF THE VEHICLE HAS EXPERIENCED AN INVERT FAILURE WITH CERTAIN HYBRID SYSTEM FAULTS RELATED TO THIS CONDITION,THE INVERTER ASSEMBLY WILL BE REPAIRED OR REPLACE FREE OF CHARGE. ON FEBRUARY 26, 2019, I WENT TO AUTO NATION AND EXPLAINED THAT THE ANOTHER TOYOTA DEALER REPLACED INVERTER AND ENGINE COOLANT ON THIS HYBRID VEHICLEON NOVEMBER 15, 2015 AND THIS VEHICLE EXPERIENCED SAME PROBLEM. ALSO, I ASKED TO PERFORM REPAIRS OR REPLACEMENT OF THE INVERTER. THE FEB 27, 2019 EMAIL FROM AUTO NATION MENTIONED THAT THEY DID NOT APPROVE REPAIR DUE TO HIGH MILEAGE AND THE AUTO NATION INVOICE #683196 DATED FEB.28, 2019 INDICATED THAT DEALER IS NOT AUTHORIZED TO PERFORM RECALL REPAIRS. I ATTACHED COPY OF EMAIL AND INVOICE. I BELIEVE THAT THE RECALL REPAIRS SHOULD BE DONE FOR THE SAFETY WITHOUT ANY DISCRIMINATION SUCH AS MY AGE AND RACE. I WILL DERIVE THE CAR AFTER RECEIPT OF TOYOTA CONFIRMATION THAT THIS VEHICLE IS SAFE. PLEASE LET ME KNOW YOUR INSTRUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184247March 5, 2019
ENGINE
TOOK PRIUS IN FOR COIL REPLACEMENT AND WAS TOLD THE COOLING FAN WAS FAILING AND THERE WAS A LEAK FROM THE WATER PUMP. COOLANT LEVEL WAS NOT TO THE LOW POINT AT ANYTIME AND WAS CHECKED AND REFILLED IF NOT FULL, THE TEMP WARNING HAS NOT COME ON. I AM NOW BEING TOLD THAT A HEAD GASKET IS BLOWN AND THAT I NEED A NEW ENGINE. THE CAR IS NOT EVEN AT 200K AND HAS HAD ALL ROUTINE MAINTENCE AND RECALLS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183809March 3, 2019
ELECTRICAL SYSTEM
WHEN YOU TURN HEADLIGHTS ON THE DASHBOARD LIGHT GO BLACK CAN'T SEE ANY THINGS O IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183633March 2, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION LED TO ENGINE FAILURE AND REPLACEMENT COST OF APPROXIMATELY $5000.00 ALSO EXCESSIVE OIL COST TO CONSTANTLY FILL OIL OVER THE YEARS. I PURCHASED THE VEHICLE NEW. AND GOT STUCK WITH IT AS I WAS GOING THROUGH DIVORCE AND NOT WORKING IT WAS UNFORTUNATELY CHEAPER TO PAY FOR A USED ENGINE REPLACEMENT THROUGH TOYOTA. I HAVE SAVED ALL RECEIPTS IN HOPES OF RECUPERATING MONEY IN THE FUTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183181February 28, 2019
ELECTRONIC STABILITY CONTROL (ESC)
VIN # : (XXXX) ON FEBRUARY 26, 2019, I ASKED AUTONATION TYOTA BUENA PARK ( AUTO NATION) TO UPDATE THE SOFTWARE AND REPLACE THE INVERT ASSEMBLY AS PER THE RECALL NOTICE LETTER FROM AUTONATION. ALSO, I EXPLAINED THAT MY CAR'S INVERTER AND ENGINE COOLANT WERE REPLACED ON NOVEMBER 19, 2015 WITH SHOWING THE INVOICE OF DCH TOYOTA OF SIMI VALLEY AND I HAD SAME OVERHEATING PROBLEM AS BEFORE IN SUMMER 2018. ON FEBRUARY 27, 2019, AUTONATION EMAILED ME AS PER THE ATTACHED COPY HERE THAT THE TOYOTA REPRESENTATIVE CAME TO AUTONATION AND DID NOT APPROVE REPAIR OR REPLACEMENT DUE TO HIGH MILEAGE (218,542) OF MY CAR. ON FEBRURY 28, I PICKED MY CAR BUT I WILL DRIVE AFTER RECEIPT OF TOYOTA'S CONFIRMATION THAT VEHICLE IS SAFE I BELIEVE THAT THE INVERTER ASSEMBLY SHOULD BE REPLACED REGARDLESS OF MILEAGE FOR MOTOR VEHICLE SAFETY IF MY CAR HAS EXPERIENCED INVERTER FAILURE. ALSO, I FILED MY COMPLAIN WITH NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY DEPARTMENT. REGARDS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183265February 28, 2019
SERVICE BRAKES, EXTERIOR LIGHTING
ABS FAILED. WARNING LIGHTS DO NOT APPEAR. HEARD OTHERS HAVE SIMILAR ISSUE. TOYOTA WILL FIX THE ABS ONLY IF THE WARNING LIGHTS APPEAR. WARNING LIGHTS APPEAR ONLY WHEN CAR IS NOT ON COMPLETELY. BRAKES WENT OUT WITH NO WARNING AT ALL. BRAKES WENT OUT WITH NO WARNING WHILE DRIVING. LIGHT BULB LEAKS MOISTURE HAS SINCE PURCHASE. LIGHT BULBS BLOW FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182835February 27, 2019
SERVICE BRAKES
UPON BRAKING (EXACERBATED BY WET OR SLIPPERY CONDITIONS AND HARD BRAKING) THE ABS SYSTEM DOES NOT BEHAVE AS EXPECTED. INSTEAD OF PULSATING TO MODULATE THE AMOUNT OF BRAKING FORCE AND SLOWING DOWN THE VEHICLE THE BRAKES WILL COMPLETELY STOP ENGAGING WHILE THE CAR TRAVELS A MODERATE DISTANCE (E.G. 10 FEET) BEFORE THE BRAKES KICK IN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182097February 23, 2019
UNKNOWN OR OTHER
THIS VEHICLE HAS HYBRID SYSTEM FAULTS RECALL SINCE OCTOBER 2018 AND TOYOTA STILL HAS NOT RESPONDED TO MY REQUEST TO FIX THE CAR AFTER 4MONTHS. IT IS VERY DANGEROUS TO DRIVE THIS CAR BECAUSE THE HYBRID SYSTEM DEFAULT WARNING LIGHT COMES UP PRETTY FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181218February 19, 2019
STEERING
ELECTRIC STEERING MAKES THE STEERING WHEEL HARD TO TURN AND IS ERRATIC. DEALER SAID THE CAR NEEDS A NEW STEERING MOTOR/COLUMN. CAR IS NOT SAFE TO DRIVE. MY RESEARCH HAS FOUND OTHER MODEL PRIUS WITH SILIRAR PROBLEMS AND ALSO THE RAV4 HAS STEERING ISSUES. THIS OCCURS WHILE DRIVING THE CAR. MY WIFE REFUSED TO DRIVE THE CAR. AND I HAVE PARKED IT. DEALER WANTS ALMOST 3000$ TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172648January 28, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHT WOULD BURN OUT A YEAR AFTER REPLACEMENT. MANUFACTURER ISSUED A VARIANT OF A RECALL INTENDING TO PROVIDE A FIX FOR HIGH RATE OF BURNOUT. I TOOK MY CAR IN TO A DEALERSHIP TO RECEIVE THE FIX AND THE DEALERSHIP CAUSED A PROBLEM WITH THE FRONT WINDSHIELD WIPER APPARATUS. WIPERS WOULD NOW WORK IF THE HEADLIGHTS WERE OFF, BUT WOULD NO LONGER WORK ONCE THE HEADLIGHTS WERE TURNED ON. THIS WOULD OCCUR WHETHER STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172377January 27, 2019
SERVICE BRAKES
ABS SYSTEM COMPLETELY FAILED WHILE DRIVING, NO ACCIDENT OCCURRED BUT DEFINITELY COULD HAVE. VEHICLE WAS TAKEN TO DEALER AND I WAS TOLD THERE WAS A RECALL FOR THE ABS SYSTEM ON THE VEHICLE BUT THEY DECLINED FIXING IT FREE OF CHARGE DUE TO MILEAGE, AND THEY GAVE ME A QUOTE OF $3000 TO FIX A PROBLEM THAT THEY HAVE NOT TAKEN RESPONSIBILITY FOR A KNOW ABOUT. TO MY UNDERSTANDING A RECALL IS A RECALL REGARDLESS TO MILEAGE AND I ALSO ASKED THE DEALER ABOUT THE PROBLEM 1 YEAR AGO AND WAS TOLD IT WAS NO PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171795January 24, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE THE VEHICLE WAS IN MOTION, THE ENGINE STARTED SHAKING, THE STEERING AND BRAKES LOCKED UP AND THE ENGINE CEASED UP AS THE CAR SHUT OFF. GOT ERROR CODE P3190 FOR POOR ENGINE POWER, AND THEN A DAY LATER EVERYTHING WAS NORMAL. THIS IS THE 2ND TIME THIS HAS HAPPENED WHILE DRIVING, THE FIRST TIME WAS IN A 2002 PRIUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171844January 24, 2019
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM:HORN, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. EACH TIME THE VEHICLE WAS DRIVEN, IT SHOOK, STALLED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE PRESSURE FOR THE BRAKE LIGHTS TO ILLUMINATE. ALSO, THE HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO SOUTH BAY TOYOTA (LOCATED AT 18416 S WESTERN AVE, GARDENA, CA 90248, (310) 323-7800), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TAKEN TO AUTONATION TOYOTA CERRITOS (LOCATED AT 18700 STUDEBAKER RD, CERRITOS, CA 90703, (562) 802-4000), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE REPAIR FEES. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170680January 17, 2019
ENGINE
HAD TO REPLACE MY HEAD GASKET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164643January 2, 2019
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEVENS CREEK TOYOTA (4202 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 984-1234) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162023December 17, 2018
POWER TRAIN
IT HAS BEEN OVER 2 MONTHS AND NO REMEDY (SOFTWARE UPDATE) HAS BEEN RELEASED FOR NHSTA RECALL # 18V684 (HYBRID SYSTEM MAY SHUTDOWN AND CAUSE STALL J0V). I AM MOVING AND NEED THIS ISSUE FIXED BEFORE I GO OVERSEAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156329December 10, 2018
ELECTRICAL SYSTEM
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 18V-684. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED A LOSS OF POWER DUE TO THE FAULTY FAILSAFE DRIVING MODE. THE CONSUMER NO LONGER OWNS THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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