Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11316608March 6, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE ANTI-LOCK BRAKE SYSTEM, STABILITY CONTROL AND BRAKE WARNING INDICATORS ILLUMINATED AND THE VEHICLE BRAKE ABILITY BEGAN TO DELAY. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, THEY DETERMINED THAT THE BRAKE BOOSTER HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316440March 5, 2020
SERVICE BRAKES
BRAKES FAIL WHEN APPLIED STEADILY WHILE MOVING ON A WET OR BUMPY SURFACE CAUSING THE CAR TO CONTINUE FORWARD UNLESS THE PEDDLE IS PRESSED AGAIN FIRMLY. THIS HAPPENS ON THE CITY STREETS WHILE MOVING IN A STRAIGHT LINE. THIS APPEARS TO BE DUE TO THE KNOWN ABS PROBLEM IN THE 2010 PRIUS AND WAS SUPPOSED TO HAVE BEEN CORRECTED BYWAY OF A SOFTWARE PATCH, WHICH I AM TOLD BY CHUCK PATTERSON CHICO TOYOTA HAS ALREADY BEEN DONE AND NO FURTHER EHLP COULD BE EXPECTED FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315876March 3, 2020
SERVICE BRAKES
NOTICED BRAKES PULSING AT VERY SLOW SPEEDS. LOOKED UP SYMPTOMS ONLINE AND DETERMINED IT WAS FROM BRAKE BOOSTER LEAK ISSUE. TOOK TO DEALERSHIP BUT BECAUSE NO CODES SHOWED UP ON DIAGNOSTIC MACHINE, WAS TOLD NOTHING WRONG. (THAT WAS AT 147,000 MILES.) FAST FORWARD 6 MONTHS AND WARNING LIGHTS CAME ON WHILE DRIVING AND BRAKING BECAME VERY SPONGY. TOOK BACK TO DEALERSHIP AND NEEDS BRAKE BOOSTER PUMP AND BRAKE CYLINDER ASSEMBLY REPLACED. NOW HAS 155,000 MILES AND IS 5000 MILES PAST WARRANTY. LONG STORY SHORT IS THAT I WAS ABLE TO DETERMINE AN ISSUE LONG BEFORE THEIR COMPUTER COULD DETECT ANYTHING. BUT BECAUSE I'M NOW PAST WARRANTY, I HAVE TO PAY $2600 FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315907March 3, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
THE CAR I HAVE 3 DASH LIGHTS WE PULL THE CODE THROUGH COMPUTER IT WAS C13 91. THAT MEANS THE CAR HAVE AN ACTUATOR IT'S NOT WORKING SO THE BRAKE SYSTEM IS NOT WORKING PROPERLY AND THE ABS LIGHT TRACTION LIGHT THE BRAKE LIGHT ARE ON ALL THE TIME . SOMETIME THEY GO OFF AND SOMETIMES THEY TURN BACK ON USUALLY IT'S MORE ON TIME THAN OFF TIME. I DID RESEARCH AND FIND OUT VERY COMMON WITH 2010-2015 PRIUS MODEL WENT TO TOYOTA DEALERSHIP AT RIVERDALE WEST SPRINGFIELD MASSACHUSETTS NO HELP. IT'S A KNOWN PROBLEM THEY AGREE BUT MY CAR IS 10 YEARS OLD OR 150000 MILES OVER SO NO WARRANTY PLEASE HELP I AM A POOR UBER DRIVER 4 DAUGHTER AND WIFE I AM THE ONLY BIRD FEEDER [XXX] IS MY CELL AND [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315684March 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED AND REMAINED ILLUMINATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD EXTENDING THE BRAKING DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A DEFECTIVE ABS CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V039000 (SERVICE BRAKES, AIR). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312212February 29, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH THE LOW BEAM LIGHTS ARE OF A PROBLEM WITH RECALL WHICH TOYOTA EXPIRED THE RECALL ON 10/31/2019. I TRIED FEW TIMES LAST 3 YEARS TO GET IT FIXED WITH TOYOTA PORTLAND BUT THEY ALWAYS SAID 1) DON'T HAVE PARTS WILL CALL BACK ONCE AVAILABLE 2) IF YOU HAVE ISSUE WE WILL FIX IT OTHERWISE NOW NOW. NOW THAT BOTH WERE OFF AND I HAD TO USE HIGH BEAM, I TOOK TO TOYOTA BEAVERTON, OR. THEY SAID RECALL IS EXPIRED. WHY WILL RECALL EXPIRE IF IT IS SAFETY ISSUE? I CALLED TOYOTA CUSTOMER SUPPORT THEY SAID EXPIRED AND YOU HAVE PAY FO YOURSELF. THE COST IS NOT JUST BULBS BUT INTERNAL WIRING KIT WHICH STARTS FROM $600. I AM TAKING IT TO TOYOTA PORTLAND TODAY AS MY STUDENT DAUGHTER NEEDS THE LIGHTS TO DRIVE. WE ARE BOTH IN DIFFERENT STATES (CA AND OR). CSP INFO - "CUSTOMER SUPPORT PORGRAM ZHB CERTAIN 2010-2011 MODEL PRIUS COVERAGE FOR HALOGEN LOW BEAM HEADLAMP BULBS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312011February 28, 2020
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY AT ABOUT 60 MPH WHEN THE BRAKE LIGHT, ABS LIGHT AND SLIDE LIGHT ILLUMINATED ON THE DASH. I TOOK THE CAR TO THE DEALER AND THEY SAID IT WAS THE BRAKE ACTUATOR. WHEN I RESEARCHED THIS,I FOUND THAT IT IS A KNOWN PROBLEM TOTOYOTA AND THEY DID A VOLUNTARY RECALL. MY QUESTION IS WHY WOULD THERE BE A VOLUNTARY RECALL ON A PART THAT IS VITAL TO THE SAFETY OF THE CAR AND HAS A KNOWN DEFECT? BECAUSE IT WAS A VOLUNTARY RECALL THEY COULD ARBITRARILY SELECT A CUT OFF (150,000 MILES) INSTEAD OF ENSURING THE CAR WAS SAFE. THIS IS ONLY FOR 2010 PRIUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311879February 27, 2020
ENGINE
LOUD RATTLE, SHAKING IN MOTOR AREA. WAS FOUND TO BE A HEAD GASKET LEAK. USING A LOT OF ANTIFREEZE AND WHITE SMOKE OUT THE TAIL PIPE. WHILE IDLE OR IN MOTION AND WHILE GAS ENGINE IS RUNNING. STARTED INTERMITTENTLY AT FIRST AND VERY SHORT, EG. FOR A SECOND OR TWO, THEN GOT LOUDER, MORE OFTEN AND LASTED LONGER. THIS CAR HAS 230,000 MILES. THIS SAME ISSUE IS HAPPENING ON MY 2011 PRIUS WITH 128,000 MILES. I RESEARCHED THIS AND IT IS A COMMON PLACE WITH GEN 3 PRIUS CARS. I CAN NO LONGER DRIVE EITHER ONE OF MY PRIUS CARS SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309792February 18, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING OUT OF A PARKING LOT, THE VEHICLE STALLED. THE CONTACT STATED THAT AN ORANGE (MASTER WARNING) AND A P-SYMBOL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO UMANSKY TOYOTA DEALER, (1357 RICHMOND RD, CHARLOTTESVILLE, VA 22911) WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,788.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307363February 5, 2020
ENGINE
EXSESIVE OIL CONSUMPTION. NEED TO ADD OIL ( 2 QUARTS OR MORE) BETWEEN OIL CHANGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307396February 5, 2020
SERVICE BRAKES
MY BRAKES HAVE FAILED DUE TO A FAULTY BRAKE ACCUMULATOR AND BRAKE BOOSTER ON MY 2010 TOYOTA PRIUS. I NOTICED THIS PROBLEM WHEN ATTEMPTING TO COME TO A STOP AT A REDLIGHT. THE BRAKES FELT SPONGY AND UNRESPONSIVE. I NARROWLY MISSED COLLIDING WITH THE CAR IN FRONT OF ME BY SWERVING ONTO THE SHOULDER. TOYOTA PREVIOUSLY ACKNOWLEDGED THIS FAULTY PART BUT CLAIMS THAT I MISSED THE DEADLINE BY 35 DAYS TO GET IT FIXED. THE REPAIR COSTS ROUGHLY $4,000 WHICH TOYOTA HAS REFUSE DO TO ACCEPT RESPONSIBILITY FOR. I CANNOT AFFORD TO FIX THIS AND BELIEVE THAT IT IS IRRESPONSIBLE FOR TOYOTA TO PUT THEIR PROFITS ABOVE THE SAFETY OF ITS' CUSTOMERS. I DO NO THIS BELIEVE THAT IT IS ETHICAL TO PUT A DEADLINE ON A SAFETY CONCERN OF THIS NATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306959February 4, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE PARKED ON A SMALL HILL, UPON STARTING THE VEHICLE AND SHIFTING TO DRIVE THE VEHICLE STARTED TO ROLL FORWARD DOWN THE HILL. THE BRAKE WAS APPLIED BUT FAILED TO ENGAGE AS THE VEHICLE COLLIDED WITH A NEIGHBOR'S FENCE AND TRAILER. THE BRAKE WARNING WAS LIGHT ILLUMINATED DURING THE FAILURE. THE CONTACT STATED THAT THE PASSENGER SUSTAINED BRUISING TO THE KNEE AS WELL AS HE ALSO SUSTAINED BRUISING TO THE KNEE THAT REQUIRED NO MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO LAKELAND TOYOTA (2925 MALL HILL DR, LAKELAND, FL 33810) WHERE THE BRAKES WERE REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS INSPECTED BY A TOYOTA ENGINEER ASSISTANCE FIELD INSPECTOR. THE FAILURE MILEAGE WAS APPROXIMATELY 197,356.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11306996February 4, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE BOOSTER ASSEMBLY ON THE VEHICLE WAS DEFECTIVE AND FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS TAKEN TO (GREENTREE TOYOTA 87 FEDERAL RD, DANBURY, CT 06811) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS THEN TAKEN TO (CURRY TOYOTA OF CONNECTICUT 832 STRAITS TURNPIKE, WATERTOWN, CT 06795) FOR A SECOND DIAGNOSIS WITH THE SAME RESULTS. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A BUYBACK OFFER FROM GREEN TREE TOYOTA BUT DECLINED THE OFFER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302889January 29, 2020
SERVICE BRAKES
I BOUGHT THIS CAR AROUND MID YEAR OF 2019, AND WHEN I FIRST USED IT IN THE HIGHWAY COMING BACK FROM WORK, THERE WAS TRAFFIC AND I NOTICED THE BREAKS NOT RESPONDING WELL. THIS HAS HAPPENED MANY TIMES SINCE I BOUGHT IT, IN THE STREETS AS WELL. THERE'S ALSO A ORANGE LIGHT SAYING THAT IT NEEDS MAINTENANCE. I HAVE TAKEN THE CAR ABOUT 3 TIMES TO THE PERSON THAT SOLD IT TO ME BECAUSE HE HAS A CAR SHOP AND IT STILL DOES THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301005January 22, 2020
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
AIR BAG DID NOT DEPLOYED AT THE TIME OF ACCIDENT. DAMAGED/RIP APART FRONT BUMPER...CAR IS TOTAL LOSS AS PER INSURANCE ADJUSTER. OTHER COLLIDED HONDA CR-V HAD ALL ITS AIR BAGS DEPLOYED. NONE ON MY PRIUS. ACCIDENT HAPPENED AT MAJOR INTERSECTION ,WHEN GREEN LIGHT TURNED ON I PADDLE MY CAR , OTHER CAR HONDA CR-V CAME AT A SPEED TO MAKE LEFT TURNED AND HIT MY FRONT BUMPER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11300773January 21, 2020
UNKNOWN OR OTHER
WHILE DRIVING THE VEHICLE THE HYBRID SYSTEM FAILED AS PER NOTIFICATION ON THE DASHBOARD. THE CAR WAS OPERABLE BUT I WAS NOT ABLE TO DRIVE ABOVE 40 MILES PER HOUR. I WAS TOLD BY THE CERTIFIED TOYOTA DEALER THAT THE INVERTER FAILED AND THEY WERE NOT ABLE TO PROVIDE A REASON WHY IT FAILED. THERE WAS A PREVIOUS RECALL ON THE INVERTER IN 2014 TO FIX A SOFTWARE ISSUE WHICH WAS REPAIRED. I WAS TOLD BY THE DEALER THIS RECENT INCIDENT WAS UNRELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300762January 21, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING BACK FROM RUNNING ERRANDS MY CAR'S LIGHTS ON THE DASHBOARD STARTED TO COME ON AND NOISES STARTED TO START HAPPENING. I WAS LUCKY I WAS ONLY A FEW STREETS AWAY FROM MY HOUSE SO I DECIDED TO DRIVE BACK HOME. THE BREAK WAS REALLY HARD TO PRESS. THE BRAKE FELT LIKE IT WAS A ROCK AND HARD TO PRESS. I DROVE WITH MY HAZARDS ON UNSURE OF WHAT COULD HAPPEN WHILE DRIVING. THERE WAS SOMETHING WRONG AND THE CAR STARTED TO BEEP AND I WAS WORRIED THE CAR MIGHT FAIL TO BRAKE SO I STARTED TO DRIVE VERY SLOWLY. THE BRAKES WERE SO HARD TO PRESS. I TOOK MY CAR TO TOYOTA THE NEXT DAY AND THEY SAID THERE WAS A DEFECT WITH MY BRAKES. THEY HAD THE VEHICLE FOR A FEW DAYS AND RETURNED TO ME SAYING IT WAS FIXED. NEEDLESS TO SAY THIS WAS A VERY SCARY SITUATION TO BE IN. I DRIVE A LOT. IF I HAD BEEN FURTHER AWAY FROM MY HOME THIS WOULD HAVE PUT ME IN A VERY DANGEROUS POSITION. I COULD'VE BEEN STRANDED OR DROVE ON THE FREEWAY IN THIS CONDITION UNSURE OF WHAT WAS HAPPENING. MY CAR COULD'VE STOPPED BRAKING, I COULD'VE GOTTEN INTO A BIG ACCIDENT AND INJURED OTHER DRIVERS AROUND ME. THIS IS A VERY SERIOUS ISSUE THAT SHOULD BE RECALLED NOW AND SAVE OTHER DRIVERS! IN CALIFORNIA PEOPLE DRIVE UP TO 80 MPH ON THE HIGHWAY-IF WE ARE BEHIND A CAR AND THE BRAKES MALFUNCTION YOU CAN IMAGINE WHAT WILL HAPPEN TO THE DRIVER AND ANYONE INVOLVED! WHEN I HEARD TOYOTA WAS NOT RECALLING THIS ON ALL PRIUS'S THAT MIGHT BE AFFECTED IT REALLY SCARED ME. THIS IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300199January 17, 2020
FUEL/PROPULSION SYSTEM
WELL-MAINTAINED, DEALER-SERVICED VEHICLE SPUTTERED AND STALLED WHILE DRIVING ON THE FREEWAY AT HIGHWAY SPEED. WAS FORTUNATELY ABLE TO COAST TO A STOP ON THE SHOULDER, BUT VEHICLE WOULD NOT RESTART. DEALERSHIP IDENTIFIED THE PROBLEM AS A FUEL PUMP FAILURE, WHICH OCCURRED WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297406January 6, 2020
SERVICE BRAKES
HAZARD LIGHTS FLASHING WHEN DRIVING FORWARD OR REVERSE DEPENDENT ON THE SPEED OF WHEEL ROTATION. I AM TOLD THAT MY SKID CONTROL ECU AS WELL AS THE BRAKE BOOSTER AND PUMP ARE BAD AND NEED REPLACING. I KEEP READING ABOUT THIS ISSUE, BUT TOYOTA SAYS IT IS NOT A BROAD ISSUE. IT IS NOT CLEAR WHAT SYSTEMS HAVE FAILED OR WHAT RISK THERE IS IN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290437December 20, 2019
ENGINE
WHEN THE VEHICLE PASSED 100K MILES, IT START CONSUMING OIL EXCESSIVELY. NOW IT NEEDS A QUART EVERY 200 MILES. I FOUND OUT FROM THE NET THAT THIS IS A KNOWN PROBLEM THAT TOYOTA HAS NOT RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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