Toyota Prius Complaints (2022)

32 consumer complaints on file.

#11493036November 10, 2022
UNKNOWN OR OTHER
The catalytic converter appears to be overheating, causing the insulated sheathing in the hood to catch fire and/or melt. I discovered the defect this morning when I opened the hood to refill the windshield wiper fluid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482812September 4, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When adaptive cruise control is engaged and a car cuts in front of you the car will accelerate rapidly at first nearly hitting the car before it slows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476065July 27, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Prior to making a turn into a residential driveway, the vehicle throttled up and there was no response from the vehicle when the brakes were applied. The vehicle would not stop in motion. Based on my experience of this event, it is my firm belief that the vehicle shut down completely as a result to correct the throttle event, and the vehicle was not responsive to application of brake to bring the car to a stop. The safety and the safety of other was put at risk because the car would not come to a stop and the vehicle did not respond. If there would have been someone in the driveway, or this would have occurred on roadway, this would have caused catastrophic property damage, injury or death. The problem was not reproduced or confirmed by a dealer through a third party due to the fact that the independent inspection addressed only the hardware components of the vehicle and dismissed any examination of the ECU software or other software components in the vehicle. Manufacturer's reasoning was due to the fact that this was low impact (pulling into driveway) that the data recorder did not catch any relevant data. However, if the airbags would have deployed, sufficient data collected. This incident occurred on 5/30 at 206 miles in the same location where, (29) days prior to this event, I had pulled in / out of this same driveway under various conditions (other vehicles in driveway, empty driveway, etc) with no issue or incident. The engine throttled up prior to approaching my turn into the driveway, and the vehicle would not respond to the brakes. It was as if the vehicle shut down completely My new vehicle has been on order since October 2021, and was finally delivered to the dealership on 4/29/2022, which was six months later post to Toyota's active recall 21TB07/21TA07 issued for an identified Engine Control Unit (ECU) software in which the vehicle may falsely detect an error, shut down the hybrid system, causing a loss of drive power.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473301July 11, 2022
SERVICE BRAKES
On June 28, 2022 at around 20:10 PM, while on vacation at a resort in the Laurentian Mountains in Quebec, Canada, I went down to charge the car at the only charging station at the resort. It was being used, so I returned to our cabin in the D building. As I approached the building, I pulled up to clear a car so that I could park beside it. I slowed and before I could put the car in reverse, the car rolled forward a few inches. My foot was already on the brake so I pressed it harder. But the car continued to roll forward. It wouldn’t stop. When it finally came to a stop on the edge of a rock wall, it slowly rolled off the edge and dropped about 20 feet and rolled over coming to rest upright. I have photos and a video of the location and aftermath. The consumer stated she opened up an investigation with Toyota.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473374July 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2022 TOYOTA PRIUS. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. THE CONSUMER STATED THE VEHICLE ACCELERATES FOR A FEW SECONDS WHEN THE TURN SIGNAL IS ACTIVATED WHILE THE CRUISE CONTROL IS ACTIVE. THE CONSUMER STATED THE DEALER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464686May 15, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle went into drive from neutral after being placed on a moving track (car wash). The forward collision system activated and the automatic brake deployed when the vehicle sensed moving parts in the car wash. From there, the car automatically went out of neutral and into drive with no action from the driver. The vehicle drove forward and struck another vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11458517March 27, 2022
AIR BAGS, UNKNOWN OR OTHER
Airbags never deployed front or side. Vehicle equipped and activated SOS system did not work. vehicle was a total loss and I nearly died in the process
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11444233December 18, 2021
VISIBILITY/WIPER
Driving 60mph on highway and driver's side window spontaneously shattered and covered the driver, drive seat and floor, leaving only about 10 square inches that fell secondarily. There was no projectile that penetrated into the car at all, and no glass was projected over to passenger side as would be indicated if there had been a projectile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441106November 19, 2021
UNKNOWN OR OTHER
Unable to heat cabin or AC remotely - see screenshots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441077November 19, 2021
TIRES
The rear passenger Dunlop Enasave 01 AS 195/65R15 tire on my 2022 AWD model Prius blew while I was driving 50 MPH down a residential highway. I ran over nothing, and the tire tread was completely separated from the rest of the tire and rim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438940November 1, 2021
ENGINE
Carfax notified us that our vehicle was part of a recall on 9/24/21. Toyota never contacted us. I contacted Toyota Corporate the week of Oct. 18th and they contacted the dealer (Hudson Toyota in Jersey City) and the dealer said they had a fix. I brought it in and the service department said there was a mistake and the fix wasn't available. When I contacted them again the week of Oct. 25th they said they had a fix and made me a service appointment on Nov. 9th. However when I went on NHTSA website it says that consumers will only be notified on Nov. 20th and when I called Toyota corporate they could not tell me when the fix would be available. I have not been driving my car and I have been shocked that no one at Toyota seems to be able to tell me anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436778October 14, 2021
HYBRID PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2022 Toyota Prius. The contact became aware of NHTSA Campaign Number: 21V734000 (Hybrid Propulsion System, Engine and Engine Cooling) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part for the recall repair was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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