Toyota Prius Complaints (2019)

39 consumer complaints on file.

#11504545January 30, 2023
AIR BAGS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Toyota Prius. The contact stated while at a complete stop, another vehicle crashed into the rear of the vehicle and the vehicle began to accelerate unintendedly. The air bags failed to deploy. The brake pedal was depressed but failed to respond. The contact stated that he was able to prevent a crash by avoiding several vehicles while continuously depressing the brake pedal. The brake pedal responded; however, there was 62-100 ft. stopping distance delay. The contact veered to the side of the road for a moment. The contact stated that as he restarted the vehicle, the vehicle operated as needed. There was no warning light illuminated. There was no police report filed. There was no injury sustained. The contact was able to drive to his workplace. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11468535June 9, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
Whenever it rains the warning message clean parking assist sensor comes on while you are driving. Even after you clean the sensors the warning continues to beep contiously. You can press the back button but it will not stop. Also proximity sensor comes on with this incident. After the rain stops the problem stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451448February 10, 2022
UNKNOWN OR OTHER
At low speeds when the windows are down and music is playing on the internal speakers, it can drown out the pedestrian warning sound making it impossible for pedestrians to hear it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438613October 29, 2021
SERVICE BRAKES, AIR:DISC:ROTOR
The contact owns a 2019 Toyota Prius. The contact stated that upon depression of the brake pedal, pulsation in the brake pedal could be felt without warning. Upon taking the vehicle to a dealer, he requested to have the rotors checked for any defects. He was given a service report that stated that the rotors needed to be replaced. Upon taking the vehicle home, the contact inspected the vehicle himself and discovered corrosion on all four of the brake rotors. The contact took the vehicle back to the dealer where they confirmed the failure and informed him that there were no recalls on the vehicle and that the brake rotors were not covered under warranty. The manufacturer was notified of the failure and he filed a complaint. The vehicle had yet to be repaired. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417512May 17, 2021
SERVICE BRAKES
I've have to take my 2019 Prius Prime (with 20,000 miles total) in twice for brake issues in 6 weeks. Each time the dealer had to deal with a rotor heat issue. The first service was on 3/29/2021, the initial reason for appt was hearing squealing from the front. Upon inspection dealer found major heat marks and deep scratches/grooves as well as the rear rotors had deep scratches as well . All 4 rotors were resurfaced and the brake pads were “scuffed” during the service. At that time all brakes were inspected with the front brakes having 9mm and rears having 8mm of pads. I started hearing grinding a grinding sound about 2 week later. I took my car in for service on 5/11/2021 where the dealer found a “rusty” color on the rotors as well as a cracked and chipped front brake pad. They started a TAS case after which they resurfaced the rotors again and replaced the front brake pads. I am concerned about this issue with my car only having 20,000 miles on it and the rotors being resurfaced twice in less than 2,000 miles between services. The rotors and pads are supposed to be designed to have a longer life than standard gas non-hybrid vehicles. Rotors are only able to be resurfaced a limited number of times, which can cause future repair costs to soar. I am in need of Toyota’s assistance in making any fixes so this does not continue to occur. As well as looking into if there is a larger brake issue within my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390410January 27, 2021
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
VEHICLE INVOLVED IN A ACCIDENT. VEHICLE BRAKE SYSTEM DID NOT WORK. DRIVER HAD FOOT ON BRAKE PEDAL. ANTI COLLISION BREAK SYSTEM DID NOT WORK, VEHICLE SLID FOR 20FT INTO A STOPPED FOR. 2019 PRIUS WAS GOING 35 MPH BEFORE RISK OF COLLISION WAS REALIZED. SIGNIFICANT DAMAGE DONE ON PASSENGER SIDE BUMPER. NO AIR BAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11366556October 26, 2020
WHEELS
PASSENGER SIDE BEHIND THE DRIVER'S SEAT'S TIRE BLEW OUT. STARTED TO DRIVE AND CAR WAS MOVING SLOWER AND EVENTUALLY HAD TO PULL OVER BECAUSE CAR FELT UNSTABLE. WAS NOT GIVEN AN ALARM THAT THE TIRE WAS BLOWN AND FLAT. WAS DRIVING LESS THAN 30MPH, IN A STRAIGHT, FLAT STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361309September 26, 2020
WHEELS
10/19-LEFT REAR TIRE KEPT LOOSING PRESSURE, I TOOK IT TO THE MECHANIC, THEY COULDN'T FIND ANYTHING, I AGAIN TOOK IT AFTER 2 WEEKS, THEY CHANGED THE TIRE. MILES 7014. ON 9/26/20-MILES 16430, THE SAME TIRE LEFT PASSENGER BLEW OUT ON THE FREEWAY. NO INDICATOR OF TIRE PRESSURE BEING LOW CAME ON. THE TIRE WAS COMPLETELY BLOWN OUT. I LOST CONTROL OF THE CAR, THANKFULLY IT STOPPED ON LEFT SIDE. IT WAS VERY SCARY. NO WAS HURT, BUT I COULD HAVE DIED. I WAS DRIVING ABOUT 70MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354420September 11, 2020
SERVICE BRAKES
I WAS TRAVELING AT ABOUT 55 MPH ON HIGHWAY 66 WHEN THE INSTRUMENT PANEL BEGAN FLASHING THE FOLLOWING WARNINGS: "BRAKING POWER LOW, PHSB MALFUNCTION, PARKING BRAKE LOW, PRE-COLLISION MALFUNCTION, ANTI-LOCK MALFUNCTION, LANE DEPARRURE MALFUNCTION, BRAKE OVERIDE" . THE ONLY OBVIOUS SYMPTOM WAS THAT THERE WAS NO BRAKE BOOST - THE BRAKES CONTINUED TO FUNCTION, BUT WITHOUT POWER ASSIST. I AM A FORMER AUTO MECHANIC, SO I WOULD HAVE NOTICED IF THERE WERE ANY OTHER SYMPTONS. THE DEALERSHIP HAD THE CAR FOR 3 WEEKS AND ULTIMATELY REPLACED BOTH THE BRAKE BOOSTER AND THE MASTER CYLINDER. THEY INITIALLY REPLACED THE BOOSTER AND DISCOVERED THAT THAT DID NOT FIX WHATEVER WAS CAUSING THE WARNINGS AND DTCS. TOYOTA INSTRUCTED THEM TO REPLACE THE MASTER CYLINDER AND THAT APPARENTLY FIXED THE PROBLEM. THEY COULD NOT EXPLAIN WHY A FAULT IN THE MASTER CYLIDER WOULD HAVE CAUSED THE ARRAY OF SYMOTOMS OBSERVED BY BOTH MYSELF AND THE MECHANICS. I WAS SURPRIZED THAT THE MASTER CYLINDER WAS THE CAUSE AS THE THE LOSS OF BOOST SEEMED TO BE A BRAKE BOOST PROBLEM. I WAS TOLD THAT TOYOTA IS AWARE OF THE PROBLEM AND THAT IT IS WIDESPREAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327502June 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
PRIUS STALLS IN THE RAIN DESPITE NOT BEING A RECALLED MODEL. PCS SENSOR IS AFTERMARKET, PEDESTRIAN WARNING ALERT NOISE IS OFFLINE, SUSPENSION IS CRACKED, ENGINE MAKES CREAKING NOISE AT LOW SPEED TURNING. I WORKED FOR TOYOTA AS A SALESPERSON AND THEY REALLY TOOK ADVANTAGE OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315905March 3, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I BOUGHT A BRAND NEW 2019 PRIUS FROM THE DEALERSHIP THAT I WORK AT. ONLY A MONTH LATER, THE PRE COLLISION SYSTEM STARTED BECOME UNAVAILABLE AND THE ENGINE STARTED MAKING A LOUD CRANKING NOISE. I TOOK IT TO TOYOTA AND THEY TOLD ME THAT THE PCS MILIMETRE WAVE SENSOR WAS MISSING FROM THE CAR. THEY ALSO DID NOT WANT TO FIX THE ENGINE PROBLEM OR EVEN LOOK INTO IT DESPITE STILL HAVING WARRANTY LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282714November 27, 2019
WHEELS
2 TOYOTA COMPLAINTS: 1) MY 2019 PRIUS PRIME 11,597 MILES: ON HWY 85 SOUTH 11/27 10:30PM GOT FLAT TIRE & DROVE TO SIDE LANE ON HWY. CALLED TOYOTA TOW SERVICE @ 10:37PM WHICH IS IN GEORGIA NOT CALIF. TOW NOT SHOW UNTIL 1:16AM 11/27 AND TOWED CAR TO DEALER. IT TOOK 20 MIN. FOR CALL CENTER IN GEORGIA TO INITIATE TOW 2) THE PRIUS PRIME DOES NOT COME WITH A SPARE TIRE BUT HAS A TIRE PUNCTURE REPAIR KIT. MY TIRE BEYOND PUNCTURE REPAIR. A CAR WITH NO SPARE TIRE OF ANY KIND IS EXTREMELY DANGEROUS SITUATION FOR ANYONE. 2019 PRIUS PRIMES DON'T COME WITH SPARE TIRE. THIS HAZARD FEATURE NEEDS TO CHANGE. I HAVE EXPENDED WARRANTY AND SERVICE CONTRACT AND TIRE WAS NOT COVERED SO BESIDES THE UNSAFE CONDITION MY HUSBAND ENDURED WE ALSO GOT A BILL FOR $168.19 TO REPLACE AND INSTALL THE DAMAGED TIRE. I WILL WRITE TO TOYOTA ROADSIDE ASSIST. REGARDING GEORGIA CENTER DISPATCHING TOWS IN CALIF.? & TOYOTA TO COMPLAIN ABOUT NO SPARE TIRE AND A DESIGN INSTEAD OF LIFT BACK MAYBE SIDE OPENING LIKE JEEP SO SPARE TIRE CAN GO ON BACK LIKE JEEP SPARE. I HAVE READ ON YELP ABOUT OTHER TOYOTA OWNERS COMPLAINING ABOUT NO SPARE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268309October 14, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS TURNING TO EXIT A FREEWAY AND ALL OF A SUDDEN MY CAR CAME TO A STOP (ABOUT 55MPH TO 0) IN A MATTER OF SECONDS WITH NO WARNING. IT THEN TOOK A FEW SECONDS BEFORE I WAS ABLE TO GET THE GAS TO WORK AGAIN. NO CARS WERE AROUND ME LUCKILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266798October 7, 2019
AIR BAGS
OUR PRIUS WAS INVOLVED IN FRONT TO PASSENGER SIDE COLLISION, WHICH TOTALED THE PRIUS, YET NO AIRBAGS DEPLOYED DURING THE ACCIDENT. THE PRIUS SHOULD HAVE BEEN EQUIPPED WITH SIDE AIRBAG AND PASSENGER AIRBAG, WHICH BOTH FAILED EVEN THOUGH THOSE AREAS WERE IMPACTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11257336September 23, 2019
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254774September 11, 2019
UNKNOWN OR OTHER
TOYOTA PRIUS 2019 CAN ONLY CHANGE ITS MAP MODE FREEWAY EXIT INSET WHILE DRIVING AT 55 MPH. I MUST TAKE MY EYES OFF THE ROAD TO FIND AND PRESS THE CORRECT BUTTONS ON THE NAVIGATION SCREEN. SEEMS TO BE A PROBLEM WITH ALL GENERATION 4 PRIUS'S. YOU CANNOT CHANGE IT WHEN PARKED. THE PICTURE SHOWS THE OPTIONS WHEN PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252625August 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245916August 22, 2019
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202835April 22, 2019
TIRES, WHEELS
CAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY STRAIGHT LINE DRIVING. WEATHER WAS MOSTLY SUNNY AND 65 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius