Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#11525645June 6, 2023
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY, ENGINE
The contact owns a 2007 Toyota Prius. The contact stated that while at a stop light, she attempted to drive however, the vehicle failed to exceed 25 MPH. The HC battery, ECU, and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the vehicle displayed DTC code: P3190 (Engine Failure). The vehicle was towed to the local dealer, where it was diagnosed that the hybrid battery was severely drained, and the mechanic retrieved DTC codes: P3000 and P0A80 for the hybrid battery pack. The vehicle was not repaired. The vehicle was towed to another independent mechanic, who replaced the battery, but the failure persisted. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 160,000. The contact stated the vehicle was actually overfilled with oil at the mechanic's shop that performed the oil change, so that is what caused the issues with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519356April 27, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, SERVICE BRAKES
Unknown I had just financed the vehicle 2-3 days prior.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11511560March 13, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2007 Toyota Prius. The contact stated while driving at 60 MPH, the front windshield became foggy while driving at night. The contact stated that the defogger was operational; however, there was an extended period before the windshield was cleared. The contact stated that the vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact stated that a dealer informed him that the windshields were made of cheap material. The manufacturer was not made aware of the issue. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510606March 7, 2023
SERVICE BRAKES
Due to water infiltration from a poorly manufactured hatchback, water is able to get inside the "Supply Assy, Brake Control Power" module in the trunk of the second generation Prius. This part ultimately shorts out and fails causing a loss of regenerative braking and a "brake warning light". Toyota seems to be aware of the problem as a replacement module is now sold in a "water proof sheet" (see attached). Toyota has also moved this module to a different location (away from the rear wall of the Prius) in other hybrid vehicles (such as in the Camry where it has been moved forward). I wonder if the hybrid batteries in the Prius also fail due to water infiltration in the rear sections of these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505724February 6, 2023
UNKNOWN OR OTHER
After pressing gas pedal almost all the way - it stuck for few seconds. I was able to stop by heavy braking. Has nothing to do with floor mats!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494903November 25, 2022
EXTERIOR LIGHTING
Toyota North America failed to notify me of the latent defect in the Headlight Operating System. I have had ongoing issues with the flickering of the lights for multiple years. I finally saved up enough money to try and fix the problem and spent $2854.34. After multiple failed attempts to get the problem fixed and having both headlights shut off simultaneously, I went to Alexandria Toyota in Virginia on October 20,2022 to get the problem diagnosed. The Automobile Status Report showed that the failed headlights were a direct result of the latent defect in the Headlight Operating System that was repaired free of charge in two separate Support Programs; one that ended in 2012, and the other in 2013. When I contacted Customer Support Service on October 24, 2022, to inquire when Toyota contacted me and where they sent the Support Program Information regarding the headlight issue, none of the three managers could tell me the date this was sent out, nor the address. I didn’t own the car in 2012, and never received the 2017 notice. If I had received this information, I would have brought my vehicle in at that time. I purchased this vehicle back in 2013 as a “Toyota Certified Vehicle” with the understanding that the 160-point quality assurance meant that this was a safe and reliable vehicle, and that any problems or latent defects were fixed. Toyota misrepresented themselves and are in contradiction with their own policy that states: “The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492035November 3, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
Instrument panel cluster failure. Panel goes black while driving and lose power. Vehicle won’t start or shut off. My vehicle was getting serviced at the dealership and they couldn’t start the vehicle. I was told the instrument panel cluster was the problem. I contacted Toyota Customer Service, and was told they were aware of the issue. They had issued an extended warranty and sent out a letter to all owners this warranty has expired in 2016. If you purchased your vehicle after 2016 you would not have received any notice regarding this. While driving you can’t see you speed, your gear selection, fuel level, lights and no warning lights. The warning is that your vehicle won’t start or shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479963August 18, 2022
SERVICE BRAKES
Toyota has admitted that their BRAKE ACTUATOR assembly on their 2007 Prius FAILS and they will fix it for no charge BUT ONLY IF YOU COMPLAIN. The brake actuator on my 2007 Prius is now failing and the braking system has become UNRELIABLE and UNSAFE. Toyota should replace my failing brake actuator with a new unit for no cost because this is a SAFETY ISSUE. I refuse to pay $3000 out of my own pocket to repair an item which has a long history of FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474816July 19, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Driver side light intermittently shut off until I turn the lights off and then they come back on for a little while and then I have to repeat the process
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472401July 5, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2007 Toyota Prius. The contact stated that while driving the speed was unknown due to the instrument cluster being inoperable. On another occasion while driving approximately 45 MPH, the brake pedal was depressed but failed to operate properly; however, on that occasion the instrument cluster was operating as designed. The vehicle stability control, ABS, and brake light warning lights were illuminated. The vehicle was taken to an independent mechanic and diagnosed with an actuator and brake booster failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 203,202.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463673May 6, 2022
TIRES:SIDEWALL, TIRES:TREAD/BELT, TIRES:BEAD
PURCHASED 4 TRAVELSTAR UN99 205/55R16 91V STEEL BELTED RADIAL TIRES PROFESSIONALLY INSTALLED. IN LESS THAN 20 MILES OF DRIVING, NOTICED BULGE ON FRONT DRIVER OUTER SIDEWALL, DRIECTLY ABOVE THE VALVE STEM. NO DAMAGE TO RIM, NOTHING WAS RUN OVER OR HIT. SELLER OF TIRES WAS AUTOPLICITY REFUSES TO DO ANYTHING, CITING THAT A BULGE ON THE SIDEWALL USUALLY OCCURS DUE TO A POSSIBLE ROAD HAZARD, IMPROPER INFLATION, EXCESSIVE LOAD IMPACT, OR AN INSTALLERS ERROR AND IS NOT COVERED UNDER THE WARRANTY. THE SELLER DID NOT ASK FOR ANY PHOTOS PRIOR TO MAKING THIS DECISION. WE HAVECONTACTED AMAZON.COM, WHOM WAS THE DISTRIBUTOR FOR AUTOBLICITY. SHOULD THIS TIRE FAIL, THERE WOULD BE A LOSS OF CONTROL DUE TO ITS LOCATION OF THE FRONT DRIVERS SIDE. THIS WOULD PUT BOTH THE DRIVER AND OTHER PERSONS IN THE AREA AT RISK. THIS BATCH OF TIRES NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457795March 22, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE
I was driving and all of my dashboard lights disappeared, I couldn't see anything. I was suddenly driving blind. I pulled over but the car would not turn off. I tried again and again, but it would just not turn off. I called Toyota corporate they asked how far I was to a Toyota dealer and told me to take it there immediately. They gave me a case number 220322000191. When I got to the dealer, they said I would have to pay $150 for a diagnosis. I left it there and am now reporting this. There should be a recall on these vehicles, this is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456734March 15, 2022
ELECTRICAL SYSTEM
The Dash display (shows the speedometer, warning lights, etc) won't come on, and the rear back up camera doesn't either. They seem to both stop at the same time on start up. The car seems to run fine otherwise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456025March 10, 2022
AIR BAGS
The contact owned a 2007 Toyota Prius. The contact stated while driving approximately 30-35 MPH, the vehicle in front of her slammed on the brakes, causing her vehicle to crash into its rear end. The air bags failed to deploy. There were no warning lights illuminated. The contact sustained a severe whiplash. The contact was able to exit the vehicle through the front passenger side window. The contact stated that her son transported her to the hospital, where she was informed that she had sustained a concussion and neck abrasion injuries. A police report was filed. The vehicle was towed to a collision shop, where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately a 180,000. The VIN was not not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11453316February 21, 2022
SERVICE BRAKES
The abs actuator failed which caused the breaks to act up.also casue warning lights.and noise from the pump.it also can casue the hybrid battery to fail because it can't charge right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441128November 20, 2021
ELECTRICAL SYSTEM
After I had auxiliary battery replaced at a Toyota dealer 10/13/21, I started noticing that intermittently, when I turned the car on that the lights on my instrument panel would not be lit (can't see speed, odometer, gas gauge). Then noticed other strange things when the instrument panel was dark, such as the back-up camera would not work, had a hard time turning the car off, and back trunk hatch would not open. Took it back to dealer on 11/12/21, thinking problem was related to the battery replacement. First service advisor said that it was the combination meter...that they see it all of the time with Prius'. While waiting for my car, I googled "combination meter" and saw how ultimately dangerous its malfunction could be over time - e.g. the electrical braking system fails and you have to use your emergency brake to stop the car, which would be exceedingly dangerous at 65 mph. When checking out, my service rep agreed with me that it is a safety and Toyota issue, but there was nothing the dealer could do but replace it (at cost to me of $1100+). I took to a non-dealer who read the code - B1271: "Combination Meter ECU communication stopped. Called Toyota who told me it had not been recalled for safety, but there was a warranty enhancement program to cover the replacement of combination meters, which had expired for my car in 2016. There was nothing they could do except contact the customer relations rep at dealer where I am taking car to get fixed on 11/22/21. They took no responsibility at all. I also know the combo meter had a safety recall for the 2019 Prius' so still an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436694October 13, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
instrument cluster panel goes completely out and blank, speedometer lost, and dash lights gone and causing other issues such as not being able to turn off vehicle, loss of cruise control, unable to open trunk, navigation screen unable to turn off, backup camera not functioning, front lights going on and off while driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435481October 5, 2021
SERVICE BRAKES
Brake Actuator Re. Vin: [XXX] On 4/13/21 my Toyota Prius '07 was diagnosed by Toyota of Hollywood of a bad abs actuator that needs to be replaced. The fact of the matter is that about 28 months before that on 2/14/19 the Actuator assembly was replaced by Toyota of North Miami after being diagnosed first by Toyota of Hollywood. The reason I choose to do the job in north Miami is because it was less costly. My question is how can a genuine Toyota part fail in just 28 months.? Many Prius owners have been experiencing this safety issue since 2018. The warranty enhancement program ended before the fact in 2017. And there seem to be a misprint because how can the Secondary Coverage end on the same date as the Primary Coverage? (2017) When you use the date of first use of a 2007 Prius. Toyota needs to do another Recall for this safety problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434151September 23, 2021
UNKNOWN OR OTHER
The hooks holding the driver's side carpet in place have popped loose, causing the carpet to slide around unpredictably. I'm fairly sure there was a recall a few years ago about this (we did take the car into the dealership at the time) but this is worse. I mentioned this to them circa 6/21, but they saw no active recalls then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424537July 13, 2021
EXTERIOR LIGHTING
Front right light keeps going out, if I turn it off and turn it back on it works. Had the bulb replaced, still having issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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