Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11326144May 27, 2020
STRUCTURE:BODY
FACTORY DEFECTIVE PAINT RESULTED IN PEELING PAINT. CONTACTED TOYOTA BY EMAIL & PHONE & THEY REFUSE TO REIMBURSE ME $3,529.04 THAT I PAID TO HAVE MY CAR REPAINTED, INSISTING THAT MY TOYOTA PRIUS III IS NOT INCLUDED IN THE DEFECTIVE PAINT RECALL. I HAVE A CASE [XXX] ON FILE WITH CONSUMER ASSISTANCE OFFICE METRO WEST. YOU HAVE MY PERMISSION TO CONTACT FRED NASSIF AT BRIDGE ST. AUTO BODY, 781-326-8707 FOR ASSISTANCE REGARDING THE PEELING PAINT. HE CAN PROVIDE YOU WITH VERIFICATION & PICTURES.*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326072May 26, 2020
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY THE ABS WARNING LIGHT, BRAKE LIGHT AND TRACTION LIGHT ALL CAME ON AT ONCE, TOOK TO LOCAL TOYOTA SPECIALIST, DIAGNOSED THE CODE AS C1391, AN ABNORMAL LEAK IN BREAK BOOSTER ACCUMULATOR. MECHANIC INFORMED ME THAT THIS ISSUE WAS PREVIOUSLY UNDER SAFETY RECALL AND MY VEHICLE HAD THE PROPER REPAIRS DONE, CLEARLY THIS IS AN ONGOING SAFETY ISSUE WITH THIS VEHICLE THAT IS NOT BEING PROPERLY ADDRESSED BY TOYOTA. IT IS ALSO AN EXTREMELY EXPENSIVE REPAIR WHICH TOYOTA NEEDS TO BE FINANCIALLY RESPONSIBLE FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325152May 19, 2020
SERVICE BRAKES
BRAKES FAILED WHILE DRIVING CAR (IN MOTION) WHICH ALMOST CAUSED AN ACCIDENT. THE RED WARNING "BRAKE" LIGHT, YELLOW "ABS" AND YELLOW TRACTION CONTROL LIGHT ALL ILLUMINATED. THIS APPARENTLY IS A KNOWN ISSUE FOR THE TOYOTA PRIUS AND I HAVE CONTACTED THEM CONCERNING THE ISSUE BUT THEY WILL NOT PAY TO FIX THE PROBLEM. MY CAR CANNOT BE DRIVEN AT THIS POINT. THIS ISSUE IS A SERIOUS HAZARD AND COULD EASILY RESULT IN AN ACCIDENT. THEY NEED TO ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324932May 18, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WARNING LIGHTS FOR ABS, BRAKE AND SYMBOL INDICATING TRACTION CONTROL IS OPERATING ALL LIT SIMULTANEOUSLY WITH A CORRESPONDING CHANGE IN BRAKE PEDAL FEEL. TOYOTA DEALER DIAGNOSED BRAKE BOOSTER FAILURE AND INITIALLY QUOTED $1,915 TO REPAIR THEN CALLED BACK TO REVISE THIS TO $2,915. THERE HAVE BEEN RECALLS ON THIS PART JUST NOT COVERING MY VIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325084May 18, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CODE C-1391 LEAK IN BRAKE ACCUMULATOR.THESE SHOULD BE A RECALL WITH TOYOTA PUTTING A BAD BRAKE ACCUMULATOR IN PRIUS MODEL.I NOTICE IT WAS A SECONDARY RECALL WITH THIS PART.TOYOTA KNOW THIS IS A SAFETY PROBLEM WHEN THIS HAPPEN THE CAR GOES TO MANUAL BREAKING AND YOU CAN LOSE CONTROL OF THE CAR.PLEASE LOOK INTO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324851May 17, 2020
SERVICE BRAKES
ON FRIDAY, MAY 15 2020 I TURNED ON MY CAR AND SAW ABS, BRAKE AND VEHICLE TRACTION LIGHTS ILLUMINATED. THE BRAKE PEDDLE ALSO FELT ODD. WITHIN 30 MINUTES I TOOK IT TO MY LOCAL TOYOTA DEALER. THE SERVICE WRITER HAD A CLEAR IDEA OF WHAT WAS HAPPENING AS SHE SAID THIS HAS BEEN HAPPENING A LOT TO PRIUS MODELS. SURE ENOUGH THE DIAGNOSTIC CODE C1391. I WAS TOLD I NEEDED TO REPLACE THE BRAKE BOOSTER/PUMP ASSEMBLY WHICH WOULD COST ME $3,000! UPON RESEARCH, MY CAR WAS COVERED UNDER A TSB TILL NOVEMBER 30, 2019, BUT ONLY IF THEY FAILED. THERE WAS NO RECALL ISSUED BY TMS TO PRO-ACTIVELY FIX A KNOWN BRAKE DEFICIENCY. MY CAR HAS 159,000 MILES, I HAVE NEVER HAD ANYONE SERVICE MY VEHICLE BESIDES TOYOTA DEALERSHIPS (EXCEPT TIRES). I CALLED TMS TO CORPORATE TO SEE IF I COULD BE OFFERED ASSISTANCE, BUT WAS FLAT OUT DENIED (I CAN PROVIDE THAT CASE NUMBER IF NEEDED).I FIND IT ODD THAT TOYOTA BEGAN PHASE2 ON 2011-2015 FOR SAME ISSUE THAT LASTS TILL APRIL 2021. IT IS UNSETTLING THAT IF TOYOTA KNOWS ABOUT THE BRAKE BOOSTER AND PUMP PROBLEMS, WHY THEY DON'T HAVE A RECALL, BUT RATHER A WAIT AND SEE IF IT FAILS UNDER THEIR 'SECONDARY/ENHANCED WARRANTY'. UPSET THAT IF THIS HAPPENED 5 MONTHS AGO, THIS WOULD HAVE FALLEN UNDER THEIR GUIDELINE TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324785May 16, 2020
ELECTRICAL SYSTEM
I OWN A 2010 TOYOTA PRIUS WITH 97K AND IT IS IMMACULATE. IN MARCH 2019, THE INSTRUMENT CLUSTER (AN ELECTRONIC COMPONENT IN THE DASHBOARD CONTAINING THE GAS GAUGE, SPEEDOMETER, AND GEAR POSITION) STOPPED WORKING ENTIRELY ONE DAY UPON STARTING THE CAR. I RESEARCHED THE ISSUE AND IT'S MY UNDERSTANDING THAT A FAULTY CAPACITOR ON THE LOGIC BOARD WITHIN THE INSTRUMENT CLUSTER IS THE CULPRIT. TOYOTA CAN REPLACE THE INSTRUMENT CLUSTER BUT ONLY AT MY COST AND FOR OVER $1000. TOYOTA ISSUED A WARRANTY ENHANCEMENT NOTICE TO EXTEND MANUFACTURER WARRANTY ON THIS INSTRUMENT CLUSTER PROBLEM, BUT IT ONLY APPLIES TO 2004-2009 MODELS. THIS ELECTRONIC ISSUE HAD NOT BEEN ENTIRELY RESOLVED BY TOYOTA IN LATER MODELS AS MANY OTHERS ARE FACED WITH THE SAME ISSUE. AM I MONETARILY RESPONSIBLE FOR THE REPAIR OF THE INSTRUMENT CLUSTER? DOES NHTSA HAVE ONGOING SUPPORT TO PRIUS OWNERS FOR THIS ISSUE? SHOULD I FILE A SMALL CLAIMS LAWSUIT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324568May 14, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TOYOTA USA FAILED TO HONOR REPAIR DEFECT WITHIN THE BRAKE BOOSTER PUMP ASSEMBLY. WHEN THIS DEFECT OCCURS, VARIOUS WARNING LAMPS ON THE INSTRUMENT PANEL MADE ILLUMINATE, I EXPERIENCE INCREASED STOPPING DISTANCE, REDUCED HYDRAULIC PRESSURE WITHIN YOUR BRAKE SYSTEM, THE DEACTIVATION OF BRAKE ASSIST, & THE DEACTIVATION OF VEHICLE STABILITY CONTROL.TOYOTA PREVIOUSLY ISSUED AT LEAST 2 SAFETY RECALLS. DESIGNED TO PREVENT SIMILAR DANGEROUS OCCURRENCES. HOWEVER, HUNDREDS OF THOUSANDS OF PRIUS MODELS 2010-2015 WERE EXCLUDED FROM THOSE SAFETY RECALLS INCLUDING MY 2010 MODEL. AS OF TODAY TOYOTA USA FILED CASE NUMBER 2005052305. SAFETY RECALL IN TORRANCE CALIFORNIA DATED JUNE 4, 2013 STATED TOYOTA SALES USA WAS CONDUCTING A VOLUNTARY SAFETY RECALL INVOLVING OVER 87,000 MODEL 2010 TOYOTA PRIUS HOWEVER I CALLED TOYOTA TODAY AND THE INSISTED MY VEHICLE WAS EXCLUDED EVEN THOUGH IN BARELY HAS 100,000 MILES WE JUST BEGAN TO EXPERIENCE THESE BRAKE SYMPTOMS. CUSTOMER REP INSISTED IT WAS TOYOTA VOLUNTARY RECALL NOT ENFORCED SO MY VEHICLE DID NOT EVEN QUALIFIED FOR A CUSTOMER SUPPORT SERVICE. PLEASE HELP US HAVE TOYOTA FIX THIS SAFETY ISSUE ASAP BEFORE SOMEONE HAS A MAYOR ACCIDENT. WARNING LIGHTS FOR ABS, STABILITY CONTROL, AND WARNING LIGHTS ALL CAME ON AT ONCE. BRAKES BECAME SPONGY WHEN PRESSED. WAS ABLE TO STILL BRAKE BUT WITH MUCH MORE EFFORT AND NOT CONFIDENT IN THE BRAKING. I HAD IT TOWED TO A LOCAL MECHANIC AND THE DIAGNOSTIC ERROR CODE REGISTERED "C1391". PER MECHANIC THIS IS FOR ABS ACCUMULATOR, OR BOOSTER PUMP FAILURE OR LEAK PER MECHANIC. THIS HAPPENED OUT OF THE BLUE, NO WARNINGS. PER TOYOTA THE PART REQUIRED ARE CYLINDER ASSEMBLY BRAKE AND BRAKE PUMP ASSEMBLY. COST TO REPAIR THESE PARTS PER TOYOTA WOULD BE ESTIMATED AT $2700.. ATTACHED VIDEO OF ACTUATOR'S LOUD NOISE IT PRODUCES & DASHBOARD SHOWING ABS FAILED& BRAKES LIGHTS/ALSO FAILED ATTEMPT TO SOLVE THIS WITH TOYOTA USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324122May 11, 2020
ENGINE
HEAD GASKET WORN OUT AND LEAKS OIL WHEN UNDER PRESSURE (DRIVING) . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323860May 8, 2020
SERVICE BRAKES
THE PRIUS HAVE BEEN GREAT AND HAVE BEEN SERVICED WITH OIL CHANGES, SPARK PLUGS ETC. IT RUNS LIKE A CHAMP WITH 159K MILES, BUT ALL OF A SUDDEN ONE DAY, THE TRACTION CONTROL, ABS, AND BRAKE LIGHTS ALL CAME ON AT ONCE. THE BRAKE PRESSURE FEELS SOFTER AND THAT WHIRRING NOISE IS HEARD EVERY FEW SECONDS. DEALERSHIP SAID IT WAS THE BRAKE ACTUATOR AND WOULD COST 3K TO FIX. APPARENTLY THERE WAS AN EXTENDED WARRANTY FOR IT BUT IT ENDED IN NOVEMBER 2019. ATTEMPTED TO CALL TOYOTA, BUT NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323590May 6, 2020
UNKNOWN OR OTHER
I WAS NOTIFIED BY TOYOTA THAT MY VEHICLE HAD TWO RECALLS. ONE OF THESE WAS INVOLVING THE INVERTER PUMP. I VISITED A TOYOTA SERVICE DEALER FEBRUARY 15, 2020 TO HAVE THESE RECALLS TAKEN CARE OF. IN THE BEGINNING OF MAY 2020 I HAD DRIVEN JUST A FEW MILES FROM MY HOUSE WHEN ALL OF MY WARNING LIGHTS CAME ON. ONE OF WHICH SAID "CHECK HYBRID SYSTEM". I SLOWLY DROVE MY CAR TO THE NEAREST TOYOTA SERVICE A FEW DAYS LATER. I HAD NOT DRIVEN MY CAR OTHERWISE AFTER THE LIGHTS CAME ON. I RECEIVED AN UPDATE FROM TOYOTA SAYING MY INVERTER PUMP HAD FAILED AND THAT I NEEDED A POWER MODULE. THEY ESTIMATED A TOTAL CHARGE OF $3,500 WOULD COVER THE COSTS OF FIXING MY CAR. I REALIZED THAT I HAD BEEN AT A TOYOTA SERVICE JUST MONTHS BEFORE TO GET MY RECALL TAKEN CARE OF, FOR THIS EXACT INVERTER PUMP ISSUE. IT WAS CONFUSING TO ME THAT THE PART TOYOTA WAS SUPPOSED TO FIX, WAS ALL OF A SUDDEN BROKEN. DID THEY NOT TAKE CARE OF THIS IN FEBRUARY AS THEY WERE SUPPOSED TO? NOT ONLY WERE THEY TRYING TO CHARGE ME, BUT THEY WERE DENYING THAT THEY HAD TO FIX IT FOR FREE SINCE THE PROBLEM WAS "FIXED" ALREADY BY TOYOTA IN FEBRUARY AND SINCE IT HAS BROKEN AFTERWARDS, THAT IT IS NO LONGER THEIR RESPONSIBILITY TO FIX. IF IT WAS REALLY FIXED IN FEBRUARY HOW COULD IT BE FAILING JUST THREE MONTHS LATER. THEY SEEMED TO BE UNAWARE THAT THERE WAS ACTUALLY AN EXTENDED WARRANTY ON MY VEHICLE MODEL FOR THIS ISSUE SPECIFICALLY. I HAD COME ACROSS THIS FACT ONLINE AFTER RESEARCHING THE PROBLEM MYSELF. THEY CALLED ME BACK TO AGREE THAT THERE WAS IN FACT AN EXTENDED WARRANTY AND THAT NOW THEY COULD FIX THE INVERTER. IT IS CONCERNING THAT THEY WOULD NOT ALREADY KNOW THAT THE INVERTER PUMP WAS A RECENT RECALL, AND THAT MY CAR HAD AN EXTENDED WARRANTY. TOYOTA SHOULD BE AWARE OF THEIR OWN RECALLS AND WARRANTIES. I WAS STILL CHARGED OVER $700 TO HAVE MY CAR FIXED. I DO NOT BELIEVE I SHOULD HAVE BEEN CHARGED ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322702April 29, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DEFECT WITHIN THE BRAKE BOOSTER PUMP ASSEMBLY. IF THIS DEFECT OCCURS, VARIOUS WARNING LAMPS ON THE INSTRUMENT PANEL MADE ILLUMINATE, I EXPERIENCE INCREASED STOPPING DISTANCE, REDUCED HYDRAULIC PRESSURE WITHIN YOUR BRAKE SYSTEM, THE DEACTIVATION OF BRAKE ASSIST, AND/OR THE DEACTIVATION OF VEHICLE STABILITY CONTROL. TOYOTA HAS PREVIOUSLY ISSUED AT LEAST TWO SAFETY RECALLS ' D0H AND K0L ' DESIGNED TO PREVENT SIMILAR DANGEROUS OCCURRENCES. HOWEVER, HUNDREDS OF THOUSANDS OF GENERATION III PRIUS VEHICLES (2010-2015 MODEL YEARS) WERE EXCLUDED FROM THOSE SAFETY RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322457April 27, 2020
SERVICE BRAKES
ABS BREAK PARKING LIGHT COME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321227April 15, 2020
SERVICE BRAKES
WHILE DRIVING, WE MADE A LEFT TURN ON A CITY STREET, WARNING LIGHTS FOR ABS, STABILITY CONTROL, AND WARNING LIGHTS ALL CAME ON AT ONCE. BRAKES BECAME SPONGY WHEN PRESSED. WAS ABLE TO STILL BRAKE BUT WITH MUCH MORE EFFORT AND NOT CONFIDENT IN THE BRAKING. I HAD IT TOWED TO A LOCAL MECHANIC AND THE DIAGNOSTIC ERROR CODE REGISTERED "C1391". PER MECHANIC THIS IS FOR ABS ACCULATOR, OR BOOSTER PUMP FAILURE OR LEAK PER MECHANIC. THIS HAPPENED OUT OF THE BLUE, NO WARNINGS. LUCKILY WHILE DRIVING WE WERE DRIVING IN TOWN AND AT A SPEED OF ONLY ABOUT 15-25 MPH AND WE WERE NOT ON THE FREE WAY OR AT HIGH SPEED. PER TOYOTA THE PART REQUIRED ARE CYLINDER ASSEMBLY BRAKE AND BRAKE PUMP ASSEMBLY. COST TO REPAIR THESE PARTS PER TOYOTA WOULD BE ESTIMATED AT $2700. LOCAL DEALERSHIP WOULDN'T DO ANYTHING UNTIL IT REGISTERED THE CODE AGAIN. THE DEALERSHIP SERVICE ADVISOR, SAID UNTIL THE CODE IS TRIGGERED AGAIN THEY WOULDN'T DO ANYTHING. ALSO AFTER THE CODE WAS RESET THE BRAKES WORKED NORMAL AGAIN. THIS IN MY OPINION IS A SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320815April 11, 2020
SERVICE BRAKES
I WAS DRIVING AT A SPEED AROUND 60 MPH AND HAD TO BREAK SUDDENLY AND THE CAR DID NOT BREAK RIGHT AWAY AND TOOK MORE THAN NORMAL TO SLOW DOWN. I JUST HAD THE INSPECTION A MONTH AGO AND I WAS SAID I HAD PLENTY OF BREAKS LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320625April 9, 2020
ELECTRICAL SYSTEM, ENGINE
I HAVE 'CHECK THE HYBRID SYSTEM 'WINDOW ON DASHBOARD. INDEPENDENT MECHANIC CHECKED AND TOLD ME THAT IT HAS PROBLEMS WITH INVERTER. TOYOTA HAS AND HAD MULTIPLE RECALLS BUT THEY ARE DOING SOME TYPE OF REPROGRAMMING WHICH ISN'T HELPFUL. IT IS EXPENSIVE AND COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319836March 31, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE BRAKES WARNING LIGHT, ABS WARNING LIGHT AND SEVERAL OTHER WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF SANTA BARBARA LOCATED AT 5611 HOLLISTER AVE, GOLETA, CA 93117, (833) 779-4500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318921March 22, 2020
SERVICE BRAKES, SEAT BELTS, EXTERIOR LIGHTING
ABS SYSTEM FAILS, REAR PASSENGER SEAT BELT ISSUE, HEADLIGHT BULBS BURNED TOO MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318203March 16, 2020
SERVICE BRAKES
WHEN I WAS DRIVING ON WEST PACES ROAD IN ATLANTA, I TRIED TO BRAKE AND THE BARAKES DID NOT WORK . THEREFORE I WENT DIRECTLY INTO THE BACK OF THE CAR IN FRONT OF ME. I MUST PRECISE THAT THE BRAKES PAD WERE NEW, THE BRAKE LIQUID WAS OK. I WAS DRIVING AT 30 MILES AN HOUR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11317293March 10, 2020
FUEL/PROPULSION SYSTEM
HYBRID SYSTEM SHUT DOWN WHILE TRAVELING. LOSS OF POWER HAZARD. HYBRID SYSTEM MALFUNCTION INDICATED ALONG WITH LOSS OF TRACTION AND TROUBLE INDICATOR ON DASH. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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