Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10923866November 2, 2016
EXTERIOR LIGHTING
TOYOTA RECALL 2007 PRIUS' DUE TO FAULTY HIGH-DENSITY DISCHARGE HEADLIGHTS. HEADLIGHTS ARE A SAFETY HAZARD AND GO OFF AND ON WHILE DRIVING AT NIGHT. AT TIMES BOTH HEADLIGHTS HAVE GONE OFF. TOYOTA SHOULD TAKE RESPONSIBILITY AND REPAIR. IT IS THEIR FAULT! NOT MINE. I CANNOT DRIVE AT NIGHT DUE TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920363October 31, 2016
EXTERIOR LIGHTING
WHEN I DRIVE MY CAR WITH THE LIGHTS ON THEY RANDOMLY TURN OFF. WE HAVE TRIED TWICE ALREADY TO TRY TO TIGHTEN THIS AND IT STILL TURNS OFF WHILE DRIVING. THE BULBS ARE IN GOOD CONDITION. I HAVE KIDS AND FEEL THIS UNSAFE TO BE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918550October 24, 2016
ELECTRICAL SYSTEM
STEERING WHEEL CONTROL ON RIGHT SIDE ONLY WORKS INTERMITTENTLY. UNABLE TO CONTROL DEFROSTER OR CONTROL AIR CONDITIONER VENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918022October 22, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE TRUNK OPENER SWITCH ON MY 2007 PRIUS NO LONGER WORKS RELIABLY BECAUSE IT IS MADE OF A DEFECTIVE RUBBER WHICH HAS AT THIS POINT MELTED INTO A GOOPY MESS. THIS MEANS THAT THE OPENER SWITCH CAN BECOME STUCK IN THE CLOSED POSITION, RENDERING IT IMPOSSIBLE TO OPEN THE TRUNK UNTIL THE RELEASE MECHANISM OF THE SWITCH OVERCOMES THE TENSILE STRENGTH OF THE GOOP. AS A CURSORY GOOGLE SEARCH SHOWS, THIS IS A COMMON PROBLEM WHICH TOYOTA ROUTINELY REFUSES TO REPAIR. IT IS A POTENTIAL SAFETY ISSUE BECAUSE A PET OR CHILD COULD BE DIFFICULT TO RETRIEVE FROM THE TRUNK AREA IF THE TRUNK CANNOT BE OPENED. AN UNEXPECTED HAZARD SUCH AS A LEAKING PROPANE TANK OR A BATTERY FIRE IN THE TRUNK AREA COULD SIMILARLY BE DIFFICULT TO MITIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917288October 19, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
COMBINATION METER FAILURE WHILE DRIVING. UNABLE TO VIEW SPEEDOMETER OR DASH LIGHTS. CAR SOMETIMES LOCKS UP, UNABLE TO VIEW ABS SIGNAL BECAUSE DASHLIGHTS BECOME INOPERABLE. UNABLE TO TURN CAR OFF DURING DASHBOARD/COMBINATION METER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916427October 17, 2016
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE DRIVING AT AN UNKNOWN SPEED, A WARNING CHIME WAS HEARD AND THE STEERING WHEEL SEIZED TO THE RIGHT. AS A RESULT, THE CONTACT CRASHED INTO A SIGN. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10915759October 13, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS COME ON TOGETHER BUT THE PASSENGER SIDE WILL RANDOMLY GO OFF WHILE DRIVING. USUALLY THEY COME BACK ON WHEN I TURN THEM OFF AND BACK ON. ONE TIME THEY BOTH WENT OFF WHILE ON A HIGHWAY AND I COULD NOT GET THEM TO COME BACK ON. I DROVE TO THE HOTEL WITH OUT THE HEADLIGHTS, THE NEXT DAY THEY WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910843September 30, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS OF MY 2007 PRIUS GO OFF UNEXPECTEDLY WHILE DRIVING. I HAVE LEARNED THAT IF I THEN TURN THE SWITCH OFF AND ON AGAIN THEY WILL COME BACK ON, BUT ONLY FOR A SHORT TIME. THIS HAS OCCURRED AS MANY AS EIGHT TIMES DURING A 45 MINUTE DRIVE. AT NIGHT ON DARK ROADS THIS IS DANGEROUS. I HAVE HAD THREE NEAR-MISSES AS A RESULT. TOYOTA HAD ISSUED AN "ENHANCED WARRANTY" (5 YEAR 50K MILES) BECAUSE OF THE MANY COMPLAINTS FILED AROUND THIS SITUATION, BUT I PURCHASED MY PRIUS USED, OLDER THAN 5 YEARS, AND MORE THAN 50K MILES. I HAVE SPOKEN TO TOYOTA NORTH AMERICA, OBTAINED CASE #1609193626, BUT THEY REFUSE TO COVER THE COST OF REPAIR. LOCAL TOYOTA SERVICE CENTERS ALSO REFUSE TO DO THE REPAIR WORK UNLESS I PAY FULL COST OUT OF POCKET. AT THIS POINT I SEEM TO HAVE NO OPTIONS BUT TO PAY THE COST MYSELF, WHICH I UNDERSTAND CAN BE AS MUCH AS $1,500!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910849September 30, 2016
SERVICE BRAKES
BRAKE PUMP FAILED JUST ST LIKE 2010 MODEL, KNOWN ISSUE WITH 2007 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909922September 27, 2016
EXTERIOR LIGHTING
MY HEADLIGHTS BEGAN FLICKERING INTERMITTENTLY ABOUT TWO YEARS AGO. DEALER SAID NOTHING IS WRONG BECAUSE THEY WORKED WHEN I WAS THERE. 18 MOS AGO THE DRIVER SIDE WENT OUT. BOUGHT TWO BULBS BUT BEFORE I COULD REPLACE THE DRIVER SIDE CAME BACK ON AGAIN AND THE PASSENGER SIDE WENT OUT. THEN THEY WENT BACK TO BEING INTERMITTENT - AS THEY ARE NOW. BASICALLY THEY FLICKER OR GO ON AND OFF. RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909948September 27, 2016
EXTERIOR LIGHTING
HEADLIGHTS GO OUT WHILE DRIVING, AND COME BACK ON WHEN HEADLIGHTS ARE SWITCHED FROM ON TO OFF THEN BACK ON AGAIN. THIS CAN HAPPEN 1 TIME DURING A TRIP OR MULTIPLE TIMES. DIAG OF ISSUE IS NOT EASY AND USUALLY MULTIPLE PARTS ARE REPLACED TRYING TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909836September 26, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE ELECTRONIC DASH (HEADS UP INSTRUMENT DISPLAY) ON OUR 2007 PRIUS HAS INTERMITTENTLY FAILED TO LIGHT OVER THE LAST YEAR. YESTERDAY, IT FAILED AND ALSO WOULDN'T TURN OFF. WE ALWAYS USE THE REMOTE (KEYLESS) IGNITION SYSTEM. BUT, AFTER THE FAILURES YESTERDAY I PUT THE ELECTRONIC KEY FOB INTO THE HOLE IN THE DASH THINKING THAT MIGHT HELP. INSTEAD, I COULDN'T REMOVE IT. I TRIED EVERY COMBINATION OF PRESSING BUTTONS (THE PARK AND POWER BUTTONS) AND OTHER CONTROLS, BRAKES PEDAL, SHIFTER AND IT STILL WOULDN'T SHUT OFF OR LIGHT UP THE DISPLAY. AFTER HOLDING THE POWER BUTTON IN FOR AN EXTENDED AMOUNT OF TIME, IT TURNED OFF AND EJECTED THE KEY FOB. BUT THEN THE CAR WOULDN'T LIGHT UP THE INSTRUMENT DISPLAY OR START. THIS MORNING, AGAIN, IT WOULD NOT START. I WAS TOLD BY AN EXPERIENCED PRIUS MECHANIC (ALSO AN OWNER) THAT THESE WERE CLASSIC SYMPTOMS OF A FAILING POWER AMPLIFIER FOR THE DISPLAY AND THAT IT WAS A "SECRET WARRANTY," A VOLUNTARY REPAIR TO AVOID A GOVERNMENT RECALL, BUT THAT TOYOTA WOULD ONLY DO IT FOR 10 YEARS. THE DEALER REFUSED TO DO IT UNDER WARRANTY EVEN THOUGH THE SYMPTOMS BEGAN BEFORE THE CAR WAS 10 YEARS OLD. THEY TOLD ME THE RECALL WAS ONLY GOOD FOR NINE YEARS. THEY WANT $765 FOR THE REPAIR. IT STRIKES ME THAT THIS IS A SAFETY FAILURE AND SHOULD BE COVERED, PERIOD. WITH NO INDICATION OF SPEED OR OTHER FUNCTIONS (ABS FUNCTION, TRACTION CONTROL, ETC.), OR TO TURN THE VEHICLE OFF, IT IS UNSAFE TO OPERATE THE VEHICLE. THE VARIOUS FAILURES, INCLUDING LOSS OF CRUISE CONTROL WHILE IN MOTION, TOOK PLACE WHEN THE CAR WAS COLD AND WHEN IT WAS WARMED UP. AT REST AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909388September 23, 2016
EXTERIOR LIGHTING
ONE OR BOTH OF THE PRIUS HEADLIGHTS WILL SWITCH OFF ON ITS OWN AND I HAVE TO TURN OFF THE LIGHTS AND TURN THEM ON SEVERAL TIMES IN ORDER FOR THE HEADLIGHTS TO STAY CONSISTENTLY ON. THIS IS A SERIOUS SAFETY ISSUE WHEN I AM TRAVELING AT HIGHWAY SPEEDS AT NIGHT AND LOSE MY HEADLIGHTS AND THEN HAVE TO SWITCH THEM ON AND OFF TO MAKE THEM WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905697September 12, 2016
EXTERIOR LIGHTING
HEADLIGHT BURNED OUT; THEY WANT $ 450 TO FIX. RESEARCHING, WE FIND THAT THIS IS A KNOWN SAFETY ISSUE, SUBJECT TO MULTIPLE LEGAL ACTIONS, INCLUDING CLASS ACTION. THEIR CURRENT "CUSTOMER SERVICE" SOLUTION? "SUE US!!"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904573September 7, 2016
EXTERIOR LIGHTING
THE BALLISTS INSIDE THE TWO FRONT HEADLIGHTS INTERMITTENTLY TURN ON/OFF. BOTH LIGHTS WENT OUT AT THE SAME TIME WHILE NIGHT DRIVING, CAUSING A SERIOUS SAFETY CONCERN WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE HAS 120,000 MILES AND BOTH LIGHTS RANDOMLY TURNING OFF/ON IS NOT SAFE AND TOYOTA SHOULD INCUR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903416September 3, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOUGHT 2007 PRIUS USED AND EVERYTHING WORKED. NOW THE DRIVER SIDE HEADLIGHT WONT WORK AFTER SEVERAL NEW LIGHTBULBS AND A BALLAST HAVE BEEN CHANGED. IT HAS NEVER BEEN IN AN ACCIDENT TO MY KNOWLEDGE, I WOULD LIKE TO KNOW IF TOYOTA WILL FIX THEIR PROBLEMATIC VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898521August 25, 2016
AIR BAGS, SEAT BELTS, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNED A 2007 TOYOTA PRIUS. WHILE DRIVING UP A MOUNTAIN AT 20 MPH, THE CONTACT STATED THAT THE TIRES LOST TRACTION AND THE VEHICLE SLID OFF A MOUNTAIN CURVE AND CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND SOME DEEP TISSUE BRUISING. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. DUE TO THE FORCE OF THE CRASH, THE SEAT BELT REMAINED BUCKLED, BUT FAILED TO RESTRAIN THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10894888August 10, 2016
EXTERIOR LIGHTING
ONE OR BOTH HEADLIGHTS WILL RANDOMLY TURN OFF WHILE DRIVING. MECHANIC WAS UNABLE TO FIND A PROBLEM TO FIX. THIS IS VERY DANGEROUS WHEN TRAVELING ON THE HIGHWAY AT HIGH SPEEDS. TOYOTA NEEDS TO RECALL THIS VEHICLE AND FIX THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886194July 20, 2016
EXTERIOR LIGHTING
THE RIGHT HEADLAMP LOW BEAM WORKS INTERMITTENTLY, I TURN IT ON AND OFF AND IT USUALLY WORKS AGAIN, MY ONLINE RESEARCH INDICATES THIS HAPPENS TO MANY OTHER PRIUS OWNERS AND NO RECALL HAS BEEN ISSUED AS OF YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886076July 20, 2016
STRUCTURE:BODY
THE REAR LIFT GATE LATCH ON MY TOYOTA PRIUS HAS STOPPED FUNCTIONING. THE EXTERIOR RUBBER OVER THE LATCH MECHANISM/SWITCH HAS MELTED, TURNED GUMMY AND WILL NO LONGER FUNCTION TO OPEN THE LIFT GATE. IN COLD WEATHER THE LATCH HAS BEEN EVEN MORE DIFFICULT TO OPEN AND THE TRIM PIECE CONTAINING THE TRUNK HATCH LATCH FRACTURED IN SUB-FREEZING WEATHER WHILE TRYING TO GET THE LATCH TO RELEASE. THE CAR WAS PARKED WITH LIGHT SNOW FALLING. I CAN NO LONGER OPEN THE TRUNK OF MY CAR FROM THE OUTSIDE. THIS IS A SAFETY HAZARD AS I CAN NOT ACCESS THE REAR HATCH OF MY CAR IN AN EMERGENCY AND DEFEATS THE PRIMARY PURPOSE OF A HATCHBACK CAR WHICH IS ACCESS TO THE CAR'S INTERIOR. THE CAR JACK AND EMERGENCY SPARE TIRE LOCATED JUST BEHIND THE FAILED HATCH LATCH. I HAD TO PAY OVER $500+ TO HAVE TOYOTA REPLACE THE FAILED HATCH LATCH SWITCH AND SURROUNDING TRIM PIECE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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