Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10295667December 14, 2009
ENGINE AND ENGINE COOLING
ACCESS TO THE OIL DRAIN PLUG AND OIL FILTER IS THROUGH A PLASTIC DOORWAY OPENING UNDER THE ENGINE COMPARTMENT. THE DOORWAY IS A PARTIAL CUTOUT FROM A LARGER PLASTIC SHIELD WHICH ENCOMPASSES THE ENTIRE FRONT PORTION OF THE CAR. I PERFORMED MY 3RD OIL CHANGE AND DURING THIS PREPARATION I FOUND THAT THE DOOR PORTION OF THE SHIELD IS BROKEN AWAY FROM THE LARGER PIECE OF PLASTIC DUE TO BENDING/HINGING THE DOOR. ONLY AFTER 2 OIL CHANGES THIS PLASTIC DOOR HAS BROKEN OFF BECAUSE THE PLASTIC IS NOT DESIGNED TO BE REPEATEDLY BENT FROM OPEN TO CLOSE MORE THAN ONCE. UNLESS YOU CHANGE YOUR OWN OIL, YOU WILL NEVER SEE THIS DOOR BREAK OFF... AND AFTER 2 OIL CHANGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295478December 13, 2009
VEHICLE SPEED CONTROL, TIRES
TOYOTA PRIUS 2010: WHEN THE CAR HITS A BUMP IN THE ROAD IT WILL ACCELERATE SO FAST BY ITSELF WHICH CAN BE VERY DANGEROUS AND FATAL. IT CAN HIGHLY CAUSE AN ACCIDENT IF THE DRIVER CANNOT STEP ON THE BRAKES IN TIME TO STOP THE CAR ACCELERATION. I WENT TO MY LOCAL TOYOTA DEALER HERE IN QUEENS NEW YORK AND TO MY SURPRISE THE REP SAID" I HAVE NEVER HEARD OF THAT COMPLAINT" AND DID NOT PURSUE THE MATTER AT ALL. ANOTHER SAFETY CONCERN IS THAT I HIT A SMALL POTHOLE AND THE WHOLE TIRE WAS DAMAGED ON MY BRAND NEW 2010 PRIUS WHICH I HAVE BEEN DRIVING FOR BARELY TWO MONTHS. I AM VERY CONCERNED ABOUT THESE SAFETY PROBLEMS AND DO NOT REALLY KNOW WHERE TO START GETTING ASSISTANCE. THANK YOU VERY MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295234December 10, 2009
SERVICE BRAKES, ELECTRIC
I HAVE A NEW 2010 PRIUS II WITH ONLY 2500K MILES ON IT. NOW THREE TIMES FOR ME AND ONCE FOR MY HUSBAND WE'VE HAD PROBLEMS GETTING THE CAR TO STOP/SLOW DOWN WHILE APPLYING THE BRAKE ON WET RAILROAD TRACKS AND PRIOR TO APPROACHING A PATCH OF ICE IN THE ROAD. YOU PRESS THE BRAKE EXPECTING IT TO SLOW DOWN. INSTEAD A HELPLESSNESS TAKES OVER AS YOU FEEL AS THOUGH THE CAR HAS SUDDENLY GONE INTO AUTO PILOT AND YOU GO SAILING ON AS THOUGH THE BRAKES NEVER ENGAGED AND YOU INSTEAD HIT THE ACCELERATOR. THANK GOD I'M A CAUTIOUS DRIVER AND HAVE NEVER IN 44 YEARS HAD AN ACCIDENT OF ANY KIND BUT, EVEN MY DEFENSIVE DRIVING SKILLS WOULD BE USELESS IF THE CAR DOES NOT DO WHAT I'M TELLING IT TO! I USE THIS CAR DAILY TO TRANSPORT MYSELF AND TWO SMALL CHILDREN AND NOW I'M SCARED TO DEATH TO DRIVE IT. I WAS GLAD MY HUSBAND HAD IT HAPPEN TOO. I HAD NOT TOLD HIM WHEN IT DID IT TO ME AND THE LOOK ON HIS FACE AS HE TURNED TO ME GOING OVER WET RAILROAD TRACKS AND SAID "DID YOU FEEL THAT?" I FELT VALIDATED KNOWING THAT IT WASN'T JUST ME. TODAY WHILE WITH MY MOM AND THE KIDS I SLOWED DOWN TO NAVIGATE OVER AN UNAVOIDABLE PATCH OF ICE IN AN INTERSECTION. THANK GOODNESS NO ONE WAS IN FRONT AND THE ONCOMING CAR ATTEMPTING TO TURN LEFT DIDN'T GO BECAUSE I APPLIED THE BRAKE AND WE JUST SAILED ON THROUGH, BARELY MAKING THE TURN THAT I NEEDED TO MAKE JUST BEYOND THE INTERSECTION. MY POOR MOTHER SAID, "DID YOU MEAN TO DO THAT?" HAD ANY CAR OR PERSON BEEN IN THE WAY I HAVE NO DOUBT I WOULD HAVE HIT THEM. THIS IS MY FIRST NEW CAR IN YEARS AND NOW I'M PETRIFIED I'M GOING TO CRASH IT AND HURT MY FAMILY AND OTHERS. THIS HAS TO BE INVESTIGATED ASAP. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295155December 9, 2009
SERVICE BRAKES, ELECTRIC
I BOUGHT MY 2010 PRIUS IN JULY 2009. SINCE THEN THERE HAVE BEEN SEVERAL INCIDENTS IN WHICH MY CAR SEEMED TO SURGE FORWARD WHILE I WAS IN THE PROCESS OF BRAKING AND HIT A BUMP, RAILROAD TRACKS OR POTHOLE. INITIALLY, I CONVINCED MYSELF I MUST HAVE BEEN LETTING UP ON THE BRAKE WHEN I HIT THE BUMP BUT WHEN THIS SAME THING HAPPENED 3 DAYS AGO ON SLIPPERY, ICY ROADS, I KNEW FOR 100% CERTAIN I HAD NOT LET UP ON THE BRAKE. MY CAR SURGED AS I WAS SLOWLY PULLING UP TO A STOP SIGN AND GENTLY BRAKING. I CAME VERY CLOSE TO HITTING THE CAR IN FRONT OF ME, HAD TO PUSH DOWN ON THE BRAKES VERY HARD, WHICH ACTIVATED THE ABS. THE ABS HAD NOT BEEN ACTIVATED IN ANY OF THE PREVIOUS INCIDENTS BECAUSE I HAD NOT NEEDED TO PUSH HARD ON THE BRAKES AS I WAS IN NO DANGER OF HITTING ANYTHING. I HAVE BEEN DRIVING TOYOTAS SINCE 1992 AND AM STUNNED THAT THIS PROBLEM IS HAPPENING WITH NO FIX IN SIGHT. THE DEALERSHIP IN MY TOWN ASSURES US THEY'VE NEVER HEARD OF THIS BEFORE, ALTHOUGH IT IS OBVIOUSLY HAPPENING ALL OVER THE COUNTRY. PLEASE INVESTIGATE THIS. I HAVE A 5 YEAR OLD AND I NO LONGER FEEL SAFE DRIVING MY CAR WITH (OR WITHOUT) HIM IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294384December 3, 2009
SERVICE BRAKES, ELECTRIC
MY 2010 PRIUS IS ONLY 2 MONTHS OLD & WHEN APPLYING THE BRAKES, AT TIMES, IT FEELS LIKE I HAVE BEEN HIT IN THE BACK BY ANOTHER VEHICLE AND THE ENTIRE CAR JUMPS FORWARD BEFORE COMING TO A FULL STOP. SOME WHAT LIKE AN ENGINE SURGE OR THAT THE BRAKES HAVE NOT APPLIED PROPERLY. I HAVE REPORTED THIS TO MY TOYOTA SERVICE DEPARTMENT & THEY HAVE SUGGESTED THAT MAYBE IT IS DUE TO THE GAS ENGINE TURNING ON OR OFF AT THAT EXACT MOMENT. I FIND THIS TO BE VERY DANGEROUS AS THERE IS A DEFINITE SURGE FORWARD BEFORE THE CAR STOPS. IT HAS HAPPENED ON DIFFERENT ROAD SURFACES, SMOOTH, UNEVEN & BUMPY WHEN BOTH WET & DRY. THEY DID NOT FIND ANY SOLUTION TO THIS PROBLEM & TOLD ME TO CONTINUE TO MONITOR IT. THEY ALSO ADVISED THAT NO RECALL HAS BEEN ISSUED OR OTHER COMPLAINTS RECEIVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294015November 30, 2009
STRUCTURE, BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
NARRATIVE DESCRIPTION. NOT A FAILURE BUT A SAFETY PREVENTION MEASURE 2010 TOYOTA PRIUS 1. EVENT: WHEN BACKING UP THE VEHICLE RUNS ON BATTERY POWER-HENCE IT IS SILENT WHEN BACKING UP. THE VEHICLE IN BUSY PARKING LOTS (WALMART) GOES UNNOTICED. 2. FAILURE: I HAVE SURPRISED PEOPLE WHO ARE DISTRACTED AND DON'T NOTICE ME UNTIL THEY NEARLY WALK INTO THE SIDE OF THE VEHICLE. THEY DON'T HEAR THE CAR. 3. FAILURE CORRECTION: A BACK-UP WARNING DEVICE SHOULD BE INSTALLED TO ALERT PEDESTRIANS (BLIND FOLKS, NEIGHBORHOOD KIDS, PETS, ETC) OF A SILENT, BACKWARD MOVING VEHICLE APPROACHING. THERE IS SEVERAL BLIND SPOTS INHERENT TO THE PRIUS WHEN BACKING. HELPING OTHERS TO NOTICE YOU SEEMS LIKE "AN OUNCE OF PROTECTION THAT IS A POUND OF CURE" THAT IS MEASURED IN A SAVED LIFE OR CRIPPLING INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294088November 30, 2009
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
UNEXPECTED TOTAL LOSS OF PROPULSION AFTER DRIVING ON WET ROAD CONDITIONS AT APPROX 35 MPH. . 2010 TOYOTA PRIUS WITH ENHANCED STABILITY CONTROL. NO RESPONSE FROM GAS PEDAL. NEEDED TO COME TO A COMPLETE STOP AND RESTART VEHICLE TO OBTAIN POWER. LIGHTS AND DASH DISPLAY REMAINED ON BUT VEHICLE HAD NO POWER TO MOVE. HAD TO COAST SEVERAL HUNDRED FEET AVOIDING TRAFFIC TO COME TO A COMPLETE STOP AND "RESTARTING" VEHICLE. ESC/TRAC SQUIGGLY SYMBOL APPEARED ON DASH MOMENTARILY. ON OTHER OCCASIONS I HAVE NOTICED WHEN STOPPING ON LOOSE SURFACE MATERIALS OR STOPPING WHEN DRIVING OVER UNEVEN PAVEMENT THAT THE VEHICLE UNEXPECTEDLY LURCHES FORWARD IN A MOST UNPREDICTABLE AND UNNATURAL WAY ALMOST AS IF THERE WERE NO BRAKES AND THE VEHICLE MOMENTARILY ATTEMPTS TO ACCELERATE. THE FIRST CONDITION COULD EASILY CAUSE AN ACCIDENT IN HEAVY TRAFFIC OR ON A BUSY FREEWAY SINCE CONTROL OF THE VEHICLE WAS NOT RETURNED TO THE OPERATOR UNTIL THE VEHICLE WAS TOTALLY STOPPED AND THEN SHUT DOWN AND RESTARTED. MY SENSE IS THAT THE ENHANCED STABILITY CONTROL AND TRAC SYSTEM IS OVERLY RESPONSIVE TO ROAD CONDITIONS AND IS SLOW OR INHIBITS THE RETURN OF CONTROL OF THE VEHICLE TO THE OPERATOR. I TOOK THE VEHICLE TO A TOYOTA SERVICE CENTER. THEY REPORT NO ERROR CODES OR TECHNICAL SERVICE BULLETINS ON THE ISSUE. NO CORRECTIVE ACTION TAKEN. MY CONFIDENCE IN THIS VEHICLE HAS BEEN SEVERELY DAMAGED. I CAN'T IMAGINE THE DANGER OF LOSS OF PROPULSION WHEN DRIVING AT A HIGH SPEED ON A HIGH TRAFFIC/SPEED HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293583November 25, 2009
SERVICE BRAKES, HYDRAULIC
I WAS UNABLE TO SLOW DOWN GOING INTO AN INTERSECTION AT A REASONABLE RATE OF SPEED. WHILE I WAS NOT ACCELERATING, WHEN I APPLIED THE BRAKES THE CAR DID NOT SLOW DOWN AS I WOULD HAVE EXPECTED. THIS SAME BEHAVIOR HAS OCCURRED IN THE PAST SEVERAL MONTHS SINCE I'VE OWNED THE PRIUS 2010 MODEL. IT SEEMS TO SKIP FORWARD OR ACCELERATE WHILE BRAKING ON A DOWNHILL OR UNEVEN SURFACE. BY THE TIME I WAS ABLE TO STOP I THE AIRBAGS HAD GONE OFF AND I HAD HURT MY NECK AND BACK. IT IS A NEW VEHICLE THAT NOW HAS ALMOST $14,000 DAMAGE AND WON'T BE FIXED FOR A MONTH. IF ANYTHING, I'M AN OVERLY CAUTIOUS DRIVER AND WONDERING WHAT I COULD HAVE DONE TO AVOID THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10293086November 20, 2009
SERVICE BRAKES, HYDRAULIC
MY 2010 PRIUS V HAS VERY JERKY BRAKES SOMETIMES WHEN STARTING OUT. CAUSES ALL PEOPLE IN CAR TO BE JERKED AROUND. MANY OTHER PRIUS 2010 OWNERS REPORT SAME PROBLEM. TOYOTA DENIES KNOWING ABOUT PROBLEM IN SPITE OF MANY COMPLAINTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292226November 15, 2009
SERVICE BRAKES, ELECTRIC
A COUPLE OF TIMES WHEN I HAVE APPLIED PRESSURE TO THE BRAKES ON MY 2010 PRIUS, THE CAR HAS ACCELERATED MOMENTARILY INSTEAD OF BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292178November 14, 2009
SERVICE BRAKES, ELECTRIC
THIS HAS HAPPENED APPROXIMATELY TEN TIMES SINCE WE BOUGHT OUR 2010 PRIUS IN AUGUST. I APPLY THE BRAKES, THE CAR STARTS TO SLOW DOWN, AND THEN ACCELERATES BRIEFLY. I THOUGHT THAT IT WAS JUST THAT THE BRAKES LET UP FOR A MOMENT, BUT THE LAST COUPLE OF TIMES IT HAS HAPPENED I REALIZED THAT IT'S MORE LIKE THE CAR ACTUALLY ACCELERATES FOR A MOMENT. IT HAS HAPPENED SEVERAL TIMES WHEN I'M GETTING OFF THE HIGHWAY, ON THE EXIT RAMP, SO I'M GOING FOR A RELATIVELY FAST SPEED TO SLOWING DOWN. BUT IT HAPPENS OTHER TIMES, TOO--FOR INSTANCE, WHEN I'M DRIVING IN THE CITY AND STOPPING FOR A RED LIGHT. TONIGHT IT HAPPENED AND I WOULD SAY THAT THE CAR MOVED FORWARD QUICKLY FOR ABOUT 15 FEET. I HAVE HAD THE CAR CHECKED BY TOYOTA WHO HAS FOUND NOTHING WRONG WITH MY BRAKES, BUT I KNOW THAT THIS IS A POTENTIALLY DANGEROUS GLITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292182November 14, 2009
VEHICLE SPEED CONTROL
I WAS DRIVING MY NEW 2010 PRIUS (APPROX. 250 MILES ON ODOMETER) WHEN APPROACHING A STOP LIGHT EARLIER TODAY WITH MY FOOT GENTLY APPLYING PRESSURE TO THE BRAKE WHEN SUDDENLY THE CAR SURGED FORWARD ACCELERATING. I AM CERTAIN MY FOOT WAS NOT ON THE ACCELERATOR PEDAL NOR WAS ANYTHING ON THE FLOOR AND THE FLOORMAT WAS APPROPRIATELY POSITIONED. THE ACCELERATION ONLY LASTED A SECOND, IE ONCE I APPLIED MORE PRESSURE SHARPLY TO THE BRAKE PEDAL THE CAR SLOWED AND THE ACCELERATION CEASED. THIS IS THE ONLY TIME THIS HAS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292774November 13, 2009
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2010 TOYOTA PRIUS HAS PROBLEM WITH THE FM RADIO. ***NAR*** *NJ THE CONSUMER STATED THE FM RADIO HAD EXCESSIVE, INTERMITTENT STATIC AND EASILY LOST SIGNALS, EVEN ON HIGH WATTAGE. THE TRAFFIC FEATURE WHICH AUTOMATICALLY LOCATED BAY AREA FM TRAFFIC STATIONS DID NOT ALWAYS WORK BECAUSE THE SIGNAL WAS SO DISTORTED AS SHE DRIVES FURTHER OUT OF THE CITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291997November 12, 2009
TRACTION CONTROL SYSTEM
ON MY 2010 PRIUS IV WHICH I TOOK DELIVERY OF IN AUGUST, 2009, EVERY TIME I BRAKE, GOING OVER A POTHOLE OR LARGE BUMP, THE CAR LURCHES FORWARD EVEN THOUGH I AM STEPPING ON THE BRAKE. A FEW TIMES I ALMOST HIT THE CAR AHEAD OF ME. THIS IS AN EXTREMELY DANGEROUS SITUATION, AND COULD RESULT IN A CRASH OR POSSIBLY HITTING A PEDESTRIAN. I HOPE THIS SITUATION CAN BE RESOLVED IMMEDIATELY, BEFORE FATALITIES RESULT. I K NOW OTHER PEOPLE ARE EXPERIENCING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291212November 6, 2009
VEHICLE SPEED CONTROL
I BOUGHT A 2010 PRIUS IN SEPTEMBER 2009. IN OCTOBER, I DROVE OVER A POTHOLE THAT WAS ABOUT 6 INCHES DEEP AND COVERED THE ENTIRE WIDTH OF THE LANE. HERE IS WHAT IT FELT LIKE HAPPENED: WHEN THE BACK WHEELS HIT THE BOTTOM OR THE TOP OF THE POTHOLE, MY CAR SUDDENLY ACCELERATED AND I HAD A VERY DIFFICULT TIME STOPPING IT. I MANAGED TO NOT CRASH INTO THE CAR IN FRONT OF ME, BUT JUST BARELY. IT HASN'T HAPPENED SINCE. THE POTHOLE WAS APPARENTLY THE RESULT OF WORK ON THE ROAD, B/C IT WAS SQUARED, LIKE THE PAVEMENT HAD BE INTENTIONALLY CUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291181November 5, 2009
VEHICLE SPEED CONTROL
2010 TOYOTA PRIUS ACCELERATES SLIGHTLY WHEN BRAKE IS COMPRESSED AND CAR IS TRAVELING OVER LARGE ROAD BUMPS OR MANHOLE COVERS/SLIPPERY SURFACES (MULTIPLE TIMES EACH TIME I DRIVE). I HAVE NOT YET REPORTED THIS TO TOYOTA, BASED ON THE ONLINE AND NEWS-BROADCAST ACCOUNTS OF HOW TOYOTA HAS RESPONDED TO MUCH MORE SERIOUS ACCELERATION ISSUES. I INTEND TO ATTEMPT RETURNING THE VEHICLE TO THE COMPANY FOR A FULL REFUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290948November 4, 2009
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER STRUCK A BUMP IN THE ROADWAY WHICH CAUSED THE ENGINE TO VIOLENTLY REV. HE APPLIED PRESSURE TO THE BRAKE PEDAL, AND HE RESUMED NORMAL VEHICLE OPERATION. AN AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTION IN WHICH THERE WAS NO RESOLUTION. THE FAILURE MILEAGE WAS 2,000. THE CURRENT MILEAGE WAS 2,700. UPDATED 01/15/10. *LJ UPDATED 01/19/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290810November 3, 2009
VEHICLE SPEED CONTROL
I HAVE A 2010 TOYOTA PRIUS AND IT ACCELERATES RANDOMLY. USUALLY WHEN I PUSH ON THE BRAKE A LITTLE BIT, BUT NOT ALL THE WAY, IT WILL JUMP FORWARD AND ACCELERATE. I HEARD ABOUT THE ISSUES WITH THE MAT AND I REMOVED THE MAT MONTHS AGO. ITS IS STILL UNINTENTIONALLY ACCELERATING. IT HAS HAPPENED MAY 6 TIMES SINCE I BOUGHT THE CAR IN JULY. I AM SCARED TO DRIVE IT AND HAVE BEEN DRIVING MY SPARE CAR UNTIL SOMETHING IS DONE BY TOYOTA OR SOMEONE ELSE THAT CARES ABOUT THE SAFETY OF DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290332October 30, 2009
SERVICE BRAKES, ELECTRIC, VEHICLE SPEED CONTROL
WHILE APPLYING THE BRAKES TO SLOW DOWN OR TO COME TO A STOP, IF THE CAR HITS A BUMP, POTHOLE OR THE LIKE, THE BRAKES RELEASE MOMENTARILY, CAUSING THE CAR?S MOMENTUM TO CONTINUE FORWARD LONGER/FURTHER THAN YOU WOULD NORMALLY EXPECT OR WANT. THIS IS ESPECIALLY DANGEROUS WHEN COMING TO A STOP AT A NEW YORK CITY PEDESTRIAN CROSSWALK OR TRYING TO SLOW DOWN WITH A CAR CLOSE IN FRONT OF YOU. I BROUGHT THE CAR INTO THE DEALERSHIP AND HAD IT EVALUATED BY TOYOTA'S FIELD TECHNICAL SPECIALIST WHO REPORTED THE FOLLOWING, ""WHEN [THE CAR] SENSES IMPENDING WHEEL SLIP, IT WILL FIRST DISABLE THE REGENERATIVE BRAKES. WHEN IT DOES THAT IT FEELS LIKE THE CAR SORT OF ACCELERATES BECAUSE YOU LOST THE REGENERATIVE BRAKING AND YOU'RE USING THE BRAKE ASSIST THAT YOU HAVE FROM YOUR FOOT. SO THAT IS 'NORMAL OPERATION' ON THE SYSTEM. IT IS WORKING AS DESIGNED." DESPITE THE EXPLANATIONS FOR WHY THIS IS HAPPENING AND WHETHER OR NOT THIS IS ?NORMAL OPERATION?, THE BOTTOM LINE IS, IF THE CAR IS NOT STOPPING WHEN IT SHOULD, THE SAFETY OF PASSENGERS AND PEDESTRIANS IS IN JEOPARDY. I CALLED AND WROTE TWO CERTIFIED LETTERS TO TOYOTA'S CUSTOMER EXPERIENCE DEPARTMENT AND TO AKIO TOYOTA, AND RECEIVED A PHONE CALL FROM AN EXECUTIVE ANALYST FROM THE PRESIDENT'S OFFICE. NO TOYOTA REPRESENTATIVE WOULD DO ANYTHING IN REGARDS TO THE PROBLEM--THEY MAINTAIN THAT THE BRAKING OPERATION IS NORMAL. I HAVE SEEN OTHER COMPLAINTS ON THE NHTSA WEB SITE AND ON PRIUS OWNERS BLOGS THAT CONTRADICT TOYOTA'S ASSERTION AND SUPPORT THE CLAIM THAT THE BRAKES ARE INDEED A SAFETY ISSUE THAT MUST BE ADDRESSED.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290349October 30, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON MY WAY HOME FROM WORK I HAD THE SUNROOF OPENED AND A ROCK HIT THE DEFLECTOR (A PIECE OF TEMPERED GLASS) AND SHATTERED IT. I TOOK IT TO THE DEALER AND IT WAS REPLACED AT A COST OF $907.66. MY CONCERN IS THAT THIS DEFLECTOR AND SUNROOF ARE UNSAFE...BEING ONLY TEMPERED GLASS AND NOT SAFETY GLASS. THE ENTIRE ROOF IS MADE OF THIS GLASS. I HAD ASSUMED THAT THE VEHICLE WAS SAFE. I FEAR THAT ANY FALLING OBJECT (LIKE A STONE OR HAIL) POSES A DANGER TO MY SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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