Toyota Prius Complaints (2012)

449 consumer complaints on file.

#11129900September 17, 2018
EXTERIOR LIGHTING
MY 2012 PRIUS HAD BOTH HEADLIGHTS GO OUT WHILE DRIVING ON AN INTERSTATE. LUCKILY NO DAMAGE WAS DONE. MY DEALER RAN MY VIN TO SEE IF TOYOTA HAD A WARRANTY EXTENSION AS IT IS A WELL DOCUMENTED VOLTAGE PROBLEM FOR THE CAR. I WAS TOLD THAT THE 2010 AND 2011 PRIUS DO HAVE SUCH COVERAGE BUT THE 2012 DOES NOT. SEEMS VERY SHORTSIGHTED ON TOYOTA'S PART. IT CLEARLY FORESEEABLE THAT SOMEONE COULD BE HARMED OR KILLED AND THAT THIS ISSUE SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129946September 17, 2018
SERVICE BRAKES
A NUMBER OF LIGHTS CAME ON...ABS, ANTI SKID, SYSTEM FAILURE, ETC. THE BRAKES STARTED TO FEEL VERY FUNNY AND STARTED TO MAKE A STRANGE NOISE. TOOK IT TO TOYOTA AND THEY SAID IT WAS NOT SAFE TO DRIVE BECAUSE OF THE BRAKES. NEEDED THE BRAKE SYSTEM (ACTUATOR IS THE NAME I BELIEVE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114443July 29, 2018
ELECTRICAL SYSTEM
NOTHING HAPPENED YET, BUT I AM CONCERNED ABOUT NUMEROUS REPORTS OF THE INVERTER FAILING AND CAUSING SUDDEN LOSS OF POWER. I UNDERSTAND THIS IS STILL HAPPENING DESPITE AFFECTED CARS HAVING RECEIVED A SOFTWARE UPDATE TO "PREVENT" THE ISSUE. DURING AN EMERGENCY, REGENERATIVE SYSTEMS PREVENT THESE CARS FROM SWIFTLY COASTING OUT OF THE TRAVEL LANE AS OTHER CARS WOULD DO. INSTEAD, THE CAR WILL ACT LIKE THE BRAKES HAVE BEEN SLAMMED ON, CAUSING A SERIOUS HAZARD. I READ ABOUT THIS HERE HTTPS://TOYOTATALK.COM/TOYOTA-PRIUS-HYBRID-INVERTER/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113841July 26, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS BURN OUT ALL THE TIME, MAKING DRIVING DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112016July 17, 2018
POWER TRAIN
WAS TRYING TO ACCELERATE THE VEHICLE HAD NO POWER , WHILE DRIVING ON THE STREET, THE CHECK ENGINE LIGHT WAS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104266June 27, 2018
ENGINE, POWER TRAIN
ENGINE OIL GETTING TO THE INTAKE MANIFOLD. AND FILLING UP WITH OIL. THROTTLE BODY GETS REALLY DIRTY WITH OIL. IN TURN THE ENGINE BURNS OIL. WHICH CLOGS UP THE EGR SYSTEM. THE ENGINE WOULD OVER HEAT WHICH COULD CAUSE THE HEAD GASKET TO BLOW. DURING WINTER MONTHS. ENGINE RESTARTS WOULD BE HARSH BECAUSE IT WOULD HAVE CONDESAION ON THE CYCLINDER THIS COULD CAUSE THE ENGINE TO BLOW. BROKEN CONNECTING RODS. BLOWN HEAD GASKET ALL SORT OF THINGS COULD HAPPEN FROM HAVING OIL GET TO THE INTAKE MANIFOLD. STARTING FROM 2010 THESE PRIUS SUFFER FROM THIS AND TOYOTA HASNT DONE ANYTHING OTHER THEN SUPPSODELLY REDESIGNING THE INTAKE MANIFOLD. WHICH IS THE SAME. TOYOTA JUST DONT WANT TO DEAL WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101540June 12, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY, ABOUT 65 MPH, GOING TO WORK ON 06/12/18 AT APPROXIMATELY 9:45 AM ARIZONA TIME. ALL OF A SUDDEN I HEARD A LOUD BANG (EXPLOSION) AND LOOKED AROUND MY CAR. I NOTICED IN MY REAR VIEW MIRROR BLACK GLASS FLYING OFF THE ROOF OF MY CAR. THERE WERE OTHER CARS AROUND ME BUT NO TRUCKS OR SEMI'S. I CAUTIOUSLY CHANGED LANES UNTIL I COULD PULL OFF THE FREEWAY. WHEN I GOT OUT OF MY CAR I LOOKED AT THE ROOF AND FOUND THAT THE SUNROOF OF MY CAR WAS SHATTERED AND HAD DROPPED INTO THE AREA BELOW THE ROOF. I COULD STILL HEAR GLASS CRACKING AND SEE IT FALLING INTO THE WELL UNDER THE ROOF AREA. I HAD HAD THE INSIDE SHIELD CLOSED SO THERE WAS NO GLASS ON ME. I SLOWLY DROVE TO MY LOCAL TOYOTA DEALERSHIP TO ASK FOR HELP. THEY SAID THAT THEY HAD NEVER SEEN THIS BEFORE AND THAT I PROBABLY HAD SOMETHING HIT MY ROOF. I TOLD THEM THAT I DIDN'T SEE ANYTHING FLYING AT ME AND THAT THERE WERE NO TRUCKS/SEMI'S AROUND ME. THEN THEY TOLD ME THEY COULDN'T DO ANYTHING BUT WOULD HELP ME CALL MY INSURANCE COMPANY TO FILE A CLAIM. I DID (IT TOOK STATE FARM OVER AND HOUR TO FIGURE OUT WHERE TO CONNECT ME FOR A GLASS CLAIM). I HAD TO TAKE IT TO A BODY SHOP AND GET AN ESTIMATE, THEN GET IT APPROVED, AND GET A RENTAL CAR. EVEN AT THE BODY SHOP I COULD STILL HEAR THE GLASS CRACKING. EVERYONE KEPT TELLING ME THAT SOMETHING MUST HAVE ME BUT I DIDN'T FEEL ANYTHING WHEN IT HAPPENED, JUST THE LOUD BANG LIKE AN EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101128June 11, 2018
SERVICE BRAKES
THE BRAKE LIGHT, ABS LIGHT, TRACTION CONTROL LIGHT ALL CAME ON AT ONCE WHILE DRIVING NORMALLY. IT DID NOT AFFECT THE DRIVABILITY OF THE VEHICLE. I TOOK IT TO THE LOCAL TOYOTA DEALERSHIP TO DIAGNOSE THE PROBLEM. THE SERVICE SPECIALIST SAID THAT THIS IS A KNOWN PROBLEM WITH THESE CARS AND QUOTED A $2500 SERVICE PRICE TO REPLACE IT. IF IT IS THIS KNOWN AND THIS EXPENSIVE TO REPLACE THEN IT SHOULD BE INCLUDED IN A RECALL. THAT WOULD MAKE IT A DESIGN FLAW BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100446June 7, 2018
SEAT BELTS
THE DRIVER SEATBELT BUCKLE WILL NOT UNBUCKLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099952June 5, 2018
ELECTRICAL SYSTEM
BOTH LEFT AND RIGHT LOW BEAM HEAD LIGHT BULBS FAIL IN 6 MONTHS OF LESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099828June 4, 2018
ELECTRICAL SYSTEM, POWER TRAIN
MY CAR WILL TURN ON, BUT IT WILL NOT SHIFT INTO DRIVE OR REVERSE UNTIL NUMEROUS ATTEMPTS. I USUALLY HAVE TO TURN IT ON AND OFF FOR ABOUT 10-15 TIMES BEFORE IT WILL ALLOW MY TO SHIFT INTO GEAR. THE KEY FOB WILL LOCK AND UNLOCK THE CAR. THE CAR WILL STILL TURN ON, AC WILL STILL COME ON, RADIO STILL WORKS. THE ONLY THING THAT DOESN'T WORK ON THE FIRST 10-15 TRIES IS THE SIFTING INTO GEAR. PRIUSCHAT FORUM TALK ABOUT THIS ISSUE A LOT. THEY ALL HAVE SIMILAR STORIES WITH THE SAME DETAILS AS MINE. IT TAKES ME ABOUT 5-7 MIN TO GET MY CAR STARTED. ONCE I FINALLY GET THE CAR IN GEAR, NO ISSUES POP UP FOR THE REST OF THE DRIVE. ALL OF THIS STARTED ABOUT WITHIN THE LAST MONTH FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098126May 26, 2018
ELECTRICAL SYSTEM
THE ACTUATORS FOR THE LOCKS ON 3 OF THE DOORS HAVE FAILED OVER TIME. I HAVE REPLACED THE FRONT-DRIVER SIDE ACTUATOR ONCE PREVIOUSLY AND IT STARTED TO FAIL FIRST. WHEN I LOCK THE CAR, I ONLY HAVE ONE DOOR THAT UNLOCKS WHICH IS THE REAR-PASSENGER DOOR. IF IT FAILS, I WILL BE LOCKED OUT OF THE CAR. IT SEEMS WRONG THAT I CANNOT UNLOCK MY CAR WELL. IT SEEMS WRONG THIS HAS FAILED MULTIPLE TIMES ON A 6YR OLD CAR. IT IS DEFECTIVE AND POTENTIALLY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092588May 8, 2018
UNKNOWN OR OTHER
RECEIVED A WARNING CHECK HYBRID SYSTEM - IT WAS CODE POA93. ENDED GETTING THE INVERTER PUMP AND RADIATOR REPLACED DO TO THIS CODE. APPEARS TO BE A KNOWN ISSUE WITH TOYOTA WITH THERE PRIUS'S. THE CAR DIED ROLLING INTO A TOYOTA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092318May 7, 2018
UNKNOWN OR OTHER
TOOK MY CAR INTO DEALERSHIP BECAUSE OF A NOISE IT WOULD MAKE WHEN I STARTED TO BRAKE AND WHEN I WAS STOPPED AT A LIGHT. THE CAR WOULD ALSO VIBRATE AND SHAKE. THE DEALERSHIP TOLD ME THE ABS ACTUATOR NEEDED TO BE REPLACED WHICH WOULD COST OVER 4 GRAND! I COULDN'T BELIEVE IT. I'M SCARED TO DRIVE THE CAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090142April 25, 2018
UNKNOWN OR OTHER
I RECENTLY HAD A REPAIR SERVICE DONE ON MY PRIUS PLUG-IN, BUT CAN'T IN GOOD CONSCIOUS UNDERSTAND WHY I HAD TO PAY $756 TO GET INTO MY CAR. I PURCHASED MY 2012 TOYOTA PRIUS PLUG-IN IN JULY, 2012. THREE AND A HALF YEARS LATER, I HAD TO HAVE THE DRIVER'S DOOR LOCK ACTUATOR REPLACED @ 51K MILES. LESS THAN TWO AND A HALF YEARS LATER, THE SAME DRIVER'S DOOR LOCK ACTUATOR HAD TO BE REPLACED @ APPROXIMATELY 80K MILES ' IN ADDITION TO ALL THREE OTHER DOOR LOCK ACTUATORS. ROUGHLY SIX MONTHS AGO, THE RIGHT, REAR DOOR LOCK STOPPED WORKING. THEN THE LEFT REAR STOPPED WORKING. THEN THE DRIVER'S DOOR (WHICH WAS NOTICED ON MY LAST SERVICE VISIT). AND FINALLY THE PASSENGER DOOR LOCK. THIS CAR DOES NOT HAVE A KEY TO UNLOCK THE DRIVER'S DOOR, ONLY AN ELECTRONIC FOB. AS A RESULT, I HAVE BEEN CLIMBING THOUGH MY REAR HATCH TO REACH THE RIGHT REAR DOOR LOCK, TO UNLOCK THAT DOOR, TO THEN REACH IN TO THE RIGHT FRONT DOOR LOCK; AT WHICH POINT I CAN OPEN THE RIGHT FRONT DOOR AND REACH OVER TO UNLOCK THE DRIVER'S SIDE DOOR. NOT ONLY IS THIS RIDICULOUS AND EMBARRASSING, AS I'VE HAD TO DO THIS IN FRONT OF CO-WORKERS, AND CONSULTANTS I'VE HAD TO DRIVE TO MEETINGS WITH AT MY COMPANY, BUT IT'S INCREDIBLY DANGEROUS. I WON'T HAVE MY DAUGHTER OR WIFE DRIVE THE CAR, SINCE THEY CAN'T SAFELY UNLOCK OR ENTER THE CAR. SO HERE I AM, HAVING SPENT $756 TO BE ABLE TO ENTER MY CAR, SINCE THERE IS NO KEY OPTION, AND IN FACT IT'S THE SECOND TIME IN LESS THAN 30K MILES TO REPLACE THE DRIVER'S DOOR LOCK ACTUATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083101April 3, 2018
UNKNOWN OR OTHER
I OWN A 2012 TOYOTA PRIUS. ON THE DASHBOARD THE BRAKE LIGHT, THE ABS LIGHT, AND THE TRACTION CONTROL LIGHT ARE ALL ON. IN ADDITION TO THE WARNING LIGHTS THE BRAKE ACCUMULATOR PUMP IS CONSTANTLY BUZZING WITHOUT EVER STOPPING. I TOOK THE CAR TO OUR LOCAL DEALER AND I WAS TOLD THAT IT IS A LEAKY ACCUMULATOR PUMP DEFECT. I WAS ALSO TOLD THAT THIS IS NOT A WARE AND TEAR ITEM AND THAT IT IS IN FACT A FAULTY ITEM FROM THE MANUFACTURE. I CALLED TOYOTA CORPORATE FOR HELP BUT I WAS TOLD THAT THE CAR IS OUT OF WARRANTY AND THAT THERE IS NOTHING THEY CAN HELP ME WITH. MY MAIN CONCERN IS THE SAFETY OF MY FAMILY AND I REALLY HOPE THAT TOYOTA DOES IN FACT DO A RECALL ON THESE FAULTY ITEMS AS IT IS A REAL HAZARD TO SAFETY. ## VIN PASSED ## TOYOTA PRIUS 2012 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082601April 2, 2018
HYBRID PROPULSION SYSTEM: INVERTER
MY HUSBAND WAS DRIVING THE CAR PREPARING TO TURN TO ENTER THE FREEWAY WHEN THE PRIUS LOST ALL DRIVING POWER SPONTANEOUSLY AT THE SAME TIME PROMPTED WITH A WARNING ON THE SCREEN 'CHECK HYBRID SYSTEM AND PARK IN A SAFE PLACE'. THE CAR LOST ALL DRIVING POWER INCLUDING POWER STEERING BUT MY HUSBAND WAS ABLE TO GLIDE THE VEHICLE ACROSS SEVERAL LANES TO A PARKED POSITION BEFORE THE FREEWAY ENTRANCE. THE CAR NEVER RESUMED ITS ABILITY TO DRIVE DESPITE TURNING IT OFF AND AN ATTEMPT TO RESTART. THE PRIUS WAS TOWED TO THE HOUSE AND TOWED AGAIN TO THE DEALERSHIP THE FOLLOWING DAY FOR AN ASSESSMENT AND REPAIR. AS A TOYOTA CUSTOMER, WE WERE INFORMED THE VEHICLE HAD EXPERIENCED INVERTER/COMPONENT FAILURE. MY VEHICLE HAD A RECALL YEARS EARLIER TO REFLASH SOFTWARE IN THE PRIUS INVERTER, BUT THIS DID NOT RESOLVE/PREVENT THE SPONTANEOUS INVERTER FAILURE WE EXPERIENCED ON WEDNESDAY, MARCH 28, 2018. IT HAS BEEN BROUGHT TO MY ATTENTION THAT TOYOTA CORPORATION IS AWARE OF SEVERAL CUSTOMERS REPORTING SIMILAR OR NEAR IDENTICAL CIRCUMSTANCES, BUT ARE NOT ISSUING A RECALL TO PREVENT THIS FROM HAPPENING TO A TOYOTA DRIVER ON THE ROAD. TOYOTA IS AGREEING TO REPLACE PARTS AT NO COST TO ME, WITH NO GUARANTEE THIS WILL CORRECT ANY INVERTER FAILURE. I HAVE REQUESTED THE SYSTEM BE REPLACED BASED ON TOYOTA'S CORRECTIVE ACTION ON THE NEWEST PRIUS MODELS, BUT THEY HAVE DENIED MY REQUEST. IF TOYOTA IS ACKNOWLEDGING COST FOR THIS VEHICLE FAILURE, WHY IS IT NOT A RECALL? IF TOYOTA HAS MADE ATTEMPTS TO CORRECT THIS VEHICLE FAILURE IN NEWER PRIUS MODELS BY INSTALLING IMPROVED INVERTER SYSTEMS, WHY AM I BEING DENIED THE SAFETY OF ALSO HAVING AN IMPROVED AND NEW INVERTER SYSTEM INSTALLED IN MY PRIUS AFTER WHAT WE HAVE EXPERIENCED AND REPORTED TO BOTH THE TOYOTA DEALERSHIP AND TOYOTA CORPORATION? PLEASE INVESTIGATE BEFORE INJURY OR FATALITY COMES FROM THIS CORPORATE NEGLECT OF AN IDENTIFIED PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076154March 4, 2018
EXTERIOR LIGHTING
HEAD LIGHTS KEEP FAILING BROUGHT USED 7MONTHS REPLACED HEADLIGHTS 4 TIMES SEEMS OTHER OWNERS ARE HAVING SAME ACCORDING TO THE HITS ON INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076081March 3, 2018
ELECTRICAL SYSTEM
ON MY WAY HOME I SUDDENLY SAW A SIGN ON THE SCREEN "CHECK THE HYBRID SYSTEM. STOP IN A SAFE PLACE". I PULLED OVER, SMELLED SMOKE AND SAW SMOKE IN THE REAR. I OPENED THE TRUNK ANS FRIGHTENED BY FLAME. I PULLED THINGS OUT AND COVERED THE FLAME WITH TWO BIG TOWELS AND SUCCEEDED IN PUTTING IT OUT, ALTHOUGH I GOT BURNED ON MY FINGERS. I CALLED GEICO. THEY SENT A TOWING CAR AND IT TOOK MY CAR TO MY APARTMENT. WHEN GEICO TOOK MY CAR TO A COLLISION CENTER, THEY SAID IT IS TOTAL LOSS AFTER INSPECTING IT. I CLAIMED IT TO TOYOTA. THEY INSPECTED IT, BUT SAID THAT THERE WAS NO EVIDENCE THAT THE CAR HAD ELECTRICAL OR MECHANICAL DEFECT. I DID NOTHING BUT DRIVING THE CAR, BUT IT CAUGHT FIRE. WHOSE RESPONSIBILITY IS THAT? I BELIEVE THE PRODUCER SHOULD TAKE THE RESPONSIBILITY BUT THEY DO NOT. WHERE CAN I BE COMPENSATED FOR THE LOSS?
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11071863February 8, 2018
SERVICE BRAKES
WHILE DRIVING AT 45MPH VSC, PARKING BRAKE, AND ABS LIGHTS COMES ON AND STAYS ON AFTER RESEARCH IT SEEMS TO BE A FAIRLY COMMON ISSUE WITH THE 2012 PRIUS. STILL WAITING FOR TOYOTA TO DO SMETHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius