Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10304935February 3, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2010 TOYOTA PRIUS ON 8/26/09. THE CAR WOULD ACCELERATE WHEN I STEPPED ON THE BRAKE TO SLOW THE CAR DOWN AT A STOP SIGN OR RED LIGHT. I BROUGHT THE CAR TO PLAZA TOYOTA ON 12/23/09 AFTER THIS OCCURRED MORE THAN 50 TIMES. TOYOTA TOLD ME THAT THERE WAS NOTHING WRONG WITH MY CAR AND I'M THE 1ST ONE TO COMPLAIN ABOUT THIS PROBLEM. ON THE RECEIPT (R/O # 6311675/1) FROM THIS VISIT, TOYOTA STATED," TOM THE TOYOTA FIELD TECH DETERMINED THAT THE FEELING THAT THE CUSTOMER IS EXPERIENCING IS NORMAL AND THAT THE REGENETIVE BRAKING SYSTEM AND HYDRAULIC SYSTEM IS TRANSFERRING AND THAT'S NORMAL." SINCE THAT VISIT, THIS PROBLEM HAS ONLY HAPPENED 4 TIMES. IN REGARDS TO BRAKING ON SLIPPERY ROADS, THE CAR HAS SLID 2 DIFFERENT TIMES BEFORE GRIPPING THE ROAD. ALSO, TOYOTA CLAIMS THAT THE PRIUS GETS 51 MPG, THIS CAR HAS ONLY BEEN AVERAGING 33 MPG IN CITY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304912February 3, 2010
SERVICE BRAKES, HYDRAULIC
BRAKING MODERATELY, GOING OVER BUCKLED ASPHALT AND OR TAR STRIPS IN THE PAVEMENT. I HAVE HAD IT HAPPEN AT LEAST THREE TIMES, PRIUS FEELS OUT OF CONTROL THEN I REGAIN CONTROL, WET OR DRY PAVEMENT. ITS A BRAND 2010 TOYOTA PRIUS WITH 5,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304947February 3, 2010
SERVICE BRAKES, HYDRAULIC
WE OWN A 2010 TOYOTA PRIUS AND NOTICED THAT THE CAR "KICKS" A LITTLE WHEN APPLYING THE BRAKES LIGHTLY. WE DIDN'T THINK MUCH OF IT AT FIRST BECAUSE WE LIVE IN CHICAGO AND THE STREETS ARE QUITE WEATHERED. WE THOUGHT THE "KICKS" WE FELT MIGHT BE THE CAR BUMPING ALONG UNEVEN ROADS. THANKFULLY, WE HAVE NOT BEEN INVOLVED IN ANY ACCIDENTS. OTHER THAN THIS ISSUE, WE ARE PLEASED WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304957February 3, 2010
VEHICLE SPEED CONTROL
2010 TOYOTA PRIUS. GOING DOWNHILL AND APPROACHING A STOP SIGN. MY FOOT IS STEADY ON THE BRAKE AND I AM GRADUALLY COMING TO A STOP. THEN, I INADVERTENTLY GO OVER A BUMP IN THE ROAD AND THE PRIUS LUNGES FORWARD. I HAD TO IMMEDIATELY SLAM HARD ON THE BRAKES IN ORDER TO KEEP THE CAR FROM GOING INTO THE INTERSECTION. FORTUNATELY, THERE WAS NO CAR OR PERSON IN FRONT OF ME AS I WAS STOPPING. (I LOOKED AT PRIOR COMPLAINTS AND THIS MATCHES MINE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304958February 3, 2010
SERVICE BRAKES, HYDRAULIC
1. I HAD A 2009 TOYOTA COROLLA AND JUST TRADED IT IN AND BOUGHT A 2010 TOYOTA PRIUS THIS SATURDAY 1/30/10. ON MONDAY I WAS DRIVING TO WORK AND WAS STILL IN MY COMMUNITY WHEN I APPROACHED AN INTERSECTION AND APPLIED MY BRAKE. THE CAR SKIDDED THROUGH THE INTERSECTION. THANKFULLY THERE WAS NO OTHER VEHICLES. I READ THE ARTICLE TODAY ABOUT THE INCIDENT WITH THE PRIUS BRAKES AND WANTED TO SUBMIT MY INCIDENT. 2. IT WAS THE FIRST TIME THIS OCCURRED. 3. ALSO I CONTACTED TOYOTA SERVICE AND ONE OF THE SERVICE REP TOLD ME THAT THEY CAN TAKE A LOOK AT IT BUT CANT DO ANYTHING UNTIL TOYOTA ISSUES A FIX... WHAT DO I DO WITH MY CAR? DOES LEMON LAW APPLY? WHAT ARE MY OPTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304959February 3, 2010
VEHICLE SPEED CONTROL
2010 PRIUS SEEMS TO LURCH FORWARD WHEN DRIVING OVER POTHOLES AND OTHER BUMPS WHILE BRAKING. THIS HAS HAPPENED NEAR INTERSECTIONS AND WHEN TURNING INTO PARKING LOTS. THE CAR SEEMS TO SPEED UP BRIEFLY, ENOUGH TO SCARE THE DRIVER. I'VE ALMOST ROLLED THROUGH STOP SIGNS AND NEARLY RUN OVER A FEW CARS WHEN TURNING INTO PARKING LOTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304953February 3, 2010
SERVICE BRAKES, HYDRAULIC
WHILE COMING TO A STOP, MY VEHICLE (2010 TOYOTA PRIUS, MODEL IV) LOST BRAKING POWER (FELT LIKE AN ACCELERATION WHILE DEPRESSING THE BRAKE PEDAL) AS I WENT OVER A POT HOLE IN THE ROAD. I WAS AT A VERY LOW SPEED (~5MPH). I DEPRESSED THE BRAKE PEDAL EVEN FURTHER AND THE BRAKING POWER RETURNED AND I WAS ABLE TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304966February 3, 2010
VEHICLE SPEED CONTROL
2010 TOYOTA PRIUS SPONTANEOUS ACCELERATION WHILE BRAKING OVER BUMPS, POT HOLES AND SLICK ROADWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303786February 2, 2010
SERVICE BRAKES, ELECTRIC
PRIUS 2010 PURCHASED 12/26/2009. WHEN I'M BRAKING DOWNHILL AND HIT A POT-HOLE, I GET A BIG KICK FROM THE CAR. IT FEELS LIKE THE ABS SYSTEM ENGAGES. IT'S HAPPENED A FEW TIMES, AND IS PREDICTABLE IN CERTAIN ROUTES. OVER TIME, I'VE ADJUSTED TO IT AND LEARNED TO APPLY THE BRAKES DIFFERENTLY. I'M ALSO MORE CAREFUL TO AVOID THE POTHOLES. IT'S NOT HAPPENING AS OFTEN NOW. IT'S STARTLING, BUT I'M NOT SURE IT'S DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303800February 2, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE BEEN DRIVING MY 2010 PRIUS FOR 6 MONTHS AND HAVE EXPERIENCED THE FOLLOWING NEARLY 10 TIMES: WHEN BRAKING, IF A POTHOLE OR BUMP IN THE ROAD IS HIT, THE CAR SEEMINGLY JERKS FORWARD/ACCELERATES FOR A SPLIT SECOND. THIS RESULTS IN LESS CONTROL OVER WHERE THE CAR COMES TO A COMPLETE STOP. THE MOST UNNERVING INSTANCES OF THIS OCCUR WHEN APPROACHING THE END OF A ROAD OR A CROSSWALK. I NEARLY HIT A CHILD BECAUSE OF THIS UNPREDICTABLE REACTION TO A POTHOLE. ALSO, THE BRAKES ARE LESS EFFECTIVE IN SNOW THAN ANY OTHER CAR I'VE EVER DRIVEN. NO MATTER HOW SLOW I'M GOING OR HOW HARD I HIT THE BRAKES, I'VE FOUND THAT I'M GUARANTEED TO SKID SEVERAL FEET, OFTENTIMES INTO INTERSECTIONS/TRAFFIC. PERHAPS UNRELATED TO THE POTHOLE ISSUE, BUT MAYBE NOT. BOTH ISSUES ARE EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303820February 2, 2010
VEHICLE SPEED CONTROL
2010 TOYOTA PRIUS HAS A DEFECT THE TOYOTA HAS ACKNOWLEDGED. THE PROBLEM IS WHEN THE CAR HITS A LARGE BUMP THE CAR ACCELERATES. THE DASH TRACTION WARNING LIGHT ALSO COMES ON AND TOYOTA IS SAYING THEY BELIEVE THIS IS A SOFTWARE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303847February 2, 2010
SERVICE BRAKES, HYDRAULIC
WHEN BACKING UP THE 2010 PRIUS, THE BRAKES GRAB. I RELEASE THE BRAKE PEDAL AND REAPPLY AND EACH TIME THE BRAKES GRAB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303892February 2, 2010
SERVICE BRAKES, HYDRAULIC
I HAD MY NEW TOYOTA PRIUS ABOUT 4 DAYS. ON SATURDAY MORNING, 1/23/10, I WAS BACKING OUT OF MY DRIVEWAY. THERE WAS ICE, BUT WHEN I GENTLY PUT ON MY BRAKES, I FELT NOTHING. TWO SECONDS LATER AFTER SLIDING TO THE END OF MY DRIVEWAY, THE BRAKES CAUGHT. I WAS CONCERNED THAT THE FEELING WAS QUITE ODD, BUT CHALKED IT UP TO THE ICE. THEN THE NEXT MORNING, IT HAPPENED AGAIN WHEN THERE WAS NO ICE, BUT WET ROADS, FIRST COMING TO ONE STOP LIGHT AND THEN ABOUT 15 MINUTES LATER AT ANOTHER STOP LIGHT. THE SAME FEELING--PUTTING ON THE BRAKES AND HITTING AIR--THEN 2 SECONDS LATER THE BRAKES GRABBED. I IMMEDIATELY DROVE IT TO THE DEALERSHIP AND LEFT IT, CITING BRAKE FAILURE. THEY HAD IT ABOUT 2 DAYS AND NO ONE BELIEVED ME. SAID IT WAS FINE. YESTERDAY, 2/1/10, AND AGAIN TODAY, 2/2/10, IT DID IT AGAIN TO AND FROM WORK. I DO NOT FEEL SAFE IN THAT CAR. SOMETHING IS WRONG WITH THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303902February 2, 2010
SERVICE BRAKES, ELECTRIC
WHEN THE CAR IS MODERATELY BRAKING (SO CALLED REGENERATIVE BRAKING) AND EITHER (OR BOTH) OF THE REAR WHEELS HITS ROUGH PAVEMENT (POT HOLES, METAL PLATES COVERING ROAD, ROUGH RAIL-ROAD CROSSINGS) THE CAR CEASES TO BREAK AND THE CAR ACTUALLY ACCELERATES (THE ACTUAL TIME IS ABOUT 1 SECOND OF NO BREAKS AND ACCELERATION). I HAVE HAD THIS HAPPEN 10 TIMES SINCE I BOUGHT THE CAR IN OCT OF 09. IN THE FIRST MONTH THE DEALER TOLD ME THEY HAD NOT HEARD OF THIS. TWO MONTHS AGO (DEC)A MECHANIC TOLD ME THAT THE ELECTRIC ENGINE KICKS IN (WHEN REGENATIVE BREAKING) WHICH DRIVES THE FRONT WHEELS FOR A SMOOTHER BREAKING, SO HE SURMISED THAT IF THE BREAKING WHEELS ARE NOT MAKING CONTACT THE CAR WOULD SPEED UP. ON 1/13/2010 I MET WITH THE HEAD OF SERVICE FOR THE DEALERSHIP. HE TOLD ME THAT THE DEALERSHIP TESTED A PRIUS HOOKING IT UP TO A COMPUTER AND REPRODUCED THE ENVIRONMENT OF THIS COMPLAINT. ALTHOUGH HE ADMITTED THERE WAS A MOMENTARY LACK OF BREAKING WITH THE LOSS OF BACK WHEEL CONTACT WITH THE PAVEMENT HE CLAIMED THERE WAS NO ACCELERATION NOTED. HE ALSO ADMITTED THE TEST WAS DONE AT APPROX. 25MPH. I SUGGESTED HE SHOULD REPEAT THE TEST AT 40-50MPH AS THIS IS WHERE IT IS MOST NOTABLE. TOYOTA'S ONLY SUGGESTION IS TO DRIVE CAREFULLY. THEY KNOW THEY HAVE A PROBLEM BUT THIS IS THERE SOLUTION. I HAVE BEEN CAREFUL BUT ON 1/31/10 I WAS DRIVING AT 45MPH BEGINNING TO DECELERATE AS THE LIGHT AHEAD HAD TURNED RED, AND THE TRUCK INFRONT OF ME HAD TO PANIC STOP AS A CAR CUT INFRONT OF HIM, AT THAT MOMENT MY REAR LEFT WHEEL HIT A POTHOLE SO I WAS NOT ABLE TO BRAKE AND ACTUALLY ACCELERATED TOWARD THE BACK OF THIS TRUCK. WHEN THE BRAKES REENGAGED I ACTUALLY STOPPED 12 INCHES FROM HIS BUMPER. THE CONSEQUENCES OF THIS ARE AN OBVIOUS SAFETY HAZARD WHEN YOU NEED TO STOP UNEXPECTEDLY, YOU MIGHT WELL BE ENDANGERING OTHER DRIVERS AND/OR PEDESTRIANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303905February 2, 2010
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I HAVE A 2010 PRIUS. WHEN I AM BRAKING AND HIT SOME BUMPS IN THE ROAD, MY CAR LURCHES FORWARD WITH BRIEF SPURTS OF ACCELERATION. THIS HAS NOTHING TO DO WITH THE GAS PEDAL. IT SEEMS THAT OTHERS ARE HAVING SIMILAR ISSUES (HTTP://PRIUSCHAT.COM/FORUMS/GEN-III-2010-PRIUS-CARE-MAINTENANCE-TROUBLESHOOTING/72662-ACCELERATION-PROBLEM-OUR-2010-PRIUS-GEN-V-5.HTML#POST1052091). THIS COULD BE DANGEROUS, ESPECIALLY ON A WET ROAD. AND THE ROADS ARE SO TERRIBLE IN LOS ANGELES, THAT I EXPERIENCE THIS PROBLEM MORE OFTEN THAN I WOULD LIKE. HOPEFULLY ENOUGH PEOPLE REPORT THIS PROBLEM THAT TOYOTA TAKES ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303925February 2, 2010
SERVICE BRAKES, ELECTRIC
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 25 MPH AND ATTEMPTING TO SLOW THE VEHICLE DOWN, IT LUNGED FORWARD. THE WEATHER WAS NOT A FACTOR AND THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES. THE FAILURE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT IS CONCERNED THAT THE RISK COULD CAUSE A CRASH TO OCCUR. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303991February 2, 2010
VEHICLE SPEED CONTROL
2010 TOYOTA PRIUS, I PICK UP THE CAR AT THE DEALER ON 20 NOV 2009. WHEN EVER I SET THE CRUISE CONTROL IT WORKS FINE UNTIL I TAP THE BRAKE TO TURN IT OFF. THE CAR SPEEDS UP. I HAVE TO PRESS HARDER ON THE BROKE TO GET THE CRUISE CONTROL TO DISENGAGE AND SLOW DOWN. ITS AS IF THE CRUISE CONTROL IS NOT SENSING THAT THE BRAKE WAS DEPRESSED AND RELEASING. I TOOK THE CAR BACK TO THE DEALER ON 12-20-2009 HAVING DRIVEN IT A MONTH AND HAVING A CHANCE TO GET A FEEL FOR THE CAR. THEY SAID NOTHING WAS WRONG THAT ALL THE CARS DID THIS. EVERY CAR I HAVE OWNED HAS HAD CRUISE CONTROL ON IT AND HAS NEVER ACTED THIS WAY. I ALSO DRIVE A RX350 LEXUS THAT DOES NOT HAVE HIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303504February 1, 2010
SERVICE BRAKES, HYDRAULIC
1. TRAFFIC CAME TO A SUDDEN STOP SO I HIT THE BRAKES. 2. VEHICLE HIT A POTHOLE WHILE I WAS TRYING TO STOP AND THE BRAKES FELT LIKE THEY RELEASED. I HAD TO HIT THE BRAKES AGAIN IN ORDER TO GAIN CONTROL OF THE VEHICLE AND BRING THE CAR TO A STOP. 3. I WAS TOLD BY THE DEALERSHIP THAT NOTHING COULD BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303554February 1, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 15 MPH OVER A SPEED BUMP OR POTHOLE THE VEHICLE ACCELERATED FOR A FEW SECONDS WHILE HER FOOT WAS ON THE BRAKE PEDAL. ALTHOUGH THE SURGE LASTS FOR A FEW SECONDS AND OCCURRED CONSISTENTLY SHE DOESN'T HAVE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE ACCELERATOR PEDAL WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303578February 1, 2010
SERVICE BRAKES, HYDRAULIC
MY 2010 TOYOTA PRIUS BRAKES FAIL ( DISENGAGE OR RELEASE) WHEN BRAKING ON ICY SURFACE OR WHILE BRAKING AND A BUMP OR POT HOLE IS HIT. I FIST NOTICED THIS ISSUE ON DEC. 19, 2009 AFTER A SNOW STORM BUT IT CONTINUES TO HAPPEN EVEN ON DRY ROAD WHEN A SMALL BUMP IS HIT. I REPORTED IT TO TOYOTA AND THEY TOLD ME THEY COULD NOT FIND ANY ISSUES WITH THE BRAKES. NOTHING WAS DONE TO CORRECT THE PROBLEM. THE CAR ACTUALLY GOES FASTER WHEN YOU HIT A BUMP WHILE BRAKING. THE BRAKES RELEASE AND IT FEELS LIKE YOU HAVE NO BRAKES AT ALL FOR A FEW SECONDS. THIS IS NOT RIGHT! IT HAPPENS VERY UNEXPECTEDLY AND YOU CAN NOT JUDGE YOUR BRAKING TIME CORRECTLY. IT HAPPENED TO ME RECENTLY WHEN STOPPING AT STOP SIGN BEFORE ENTERING A CROSS ROAD. I HIT A PATCH OF ROUGH ROAD AND IT DROVE ME TO STOP PASSED THE STOP SIGN AND WAS LUCKY THERE WERE NO ON COMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius