Toyota Prius Complaints (2012)

449 consumer complaints on file.

#11235273July 27, 2019
POWER TRAIN
AUTO STOPPED. ENGINE RUNNING. BRAKE PEDAL PRESSED. TRANSMISSION IN DRIVE. WHEN OPENING DRIVER DOOR AND RELEASING BRAKE PEDAL, CAR MOVES FORWARD. VIN INCLUDED IN ATTACHED FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231875July 15, 2019
EXTERIOR LIGHTING
BOTH DRIVER AND PASSENGER SIDE LOW BEAM HEADLIGHTS FAIL FREQUENTLY (EVERY 3-6 MONTHS) MAKING DRIVING IN THE EARLY MORNINGS AND NIGHTTIME VERY DANGEROUS, AS THEY FAIL UNEXPECTEDLY. THE MOST DANGEROUS SITUATION FOR US WITH THE HEADLIGHT FAILURE IS WHEN WE WERE DRIVING AT NIGHT IN THE MOUNTAINS AND BOTH LOW BEAMS FAILED AT THE SAME TIME. THANKFULLY THE HIGH BEAMS WERE FUNCTIONING. THE FACT THAT THERE IS A RECALL FOR 2010 AND 2011 MODELS BUT THE 2012 MODEL PRIUS IS EXCLUDED US VERY CONCERNING CONSIDERING THE ISSUE IS THE SAME ACROSS YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231596July 13, 2019
SERVICE BRAKES
VSA, AVS, AND BRAKE LIGHTS ON WITH DECREASED RESISTANCE IN PETAL. BRAKES WILL RETURN TO NORMAL WITHOUT WARNING PERIODICALLY WHILE DRIVING. THIS MAKES DRIVING AND STOPPING UNSAFE AND UNPREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220809June 18, 2019
UNKNOWN OR OTHER
I HAVE A RECALL ON MY PRIUS FOR SOFTWARE AND IT SAYS ON YOUR SITE THAT IF I HAVE A PROBLEM WITH MY INVERTOR THEY SHOULD FIX IT OR REPAIR IT FOR FREE MY CAR HAD THIS PROBLEM 1 WEEK AGO AND MY INVERTOR FAILED AND I WENT TO TOYOTA TODAY THEY GAVE ME AN APPOINTMENT TODAY AND THEY SAID THEY CONTACTED TOYOTA JAPAN AND THE RECALL GOT REJECTED FOR THE INVERTOR PART THEY SAID I SHOULD FIX MY INVERTOR FIRST THEN THEY WILL DO THE RECALL OF THE SOFTWARE! AND IT COSTS 3000 JDS HERE IN JORDAN ITS TOO EXPENSIVE WHAT SHOULD I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218425June 7, 2019
UNKNOWN OR OTHER
NHTSA RECALL #18V-684 I WAS DRIVING ON THE STREET WHEN CHEQ HIBRID SISTEM SIGN CAME ON, AFTER I GOT THIS MASAGE, I DID DROVE FOR A WHILE TIL STOP ON A SAFE PLACE, WHEN TURNING IT BACK ON WITH THE BREAK PEDAL PUSHED, THE SISTEM DID NOT GET A READY LIGHT, WHICH MEANS ABLE TO MOVE, SO I CALLED AAA (A TOWING SERVICE). WE WENT TO A WEST COVINA TOYOTA DEALER. THE SERVICE MAN MANNY TOLD ME IT MAYBE IS ABOUT THE RECALL ON THIS VEHICLE. WHEN VEHICLE WAS READY MANNY TOLD ME ON THE PHONE THAT IT WAS A LOOSE WIRE AND WHEN I GOT AT THE DEALER HE SHOW ME A SWITCH (NOT A WIRE) THAT IT IS IMPOSIBLE TO UNLOCK IT BY IT SELF, IT HAS TO BE MOVE BY A FINGER IN ORDER TO UNLOCK IT OR LOCK IT BACK ON, SO MY POINT IS THAT I FEEL THAT THEY ARE TELLING ME THAT JUST TO CHARGE ME AND I BELIEVE THAT THEY ARE MAKING THIS UP. I DID TALK TO THE MANAGER GARY KUFTEDJIAN, HE GOT MAD AT ME BECAUSE I DID NOT WANT TO SIT DOWN AND TOLD ME THAT I WAS NO RESPECTING HIM JUST BECUASE I DID NOT HAVE A SIT, I TOLD HIM THAT THE ISSUE WITH THE VEHICLE WAS THE NEED OF THE UPDATE ( THE RECALL ) NOT THE SWITCH THE THEY SAID SO I TOLD HIM THAT I DID NOT HAVE TO PAY FOR IT AND HE TOLD ME THAT IF I DO NOT PAY THAT I HAVE TO LEAVE MY VEHICLE AN OTHER DAY FOR THEM TO CHEQ IT AGAING AND I SAID WHY IF THE VEHICLE IS READY? AND HE SAID TO CHEQ IT UP AGAIN, SO I PREFER TO PAY 139.00 DOLLARS AND COMPLAIN ABOUT IT AFTER... SO I DID A COMPLAIN TO THE TOYOTA HEAD QUARTERS REFERENCE # [XXX] I DID SPEAK WITH MRS. BETH . IF YOU NEED MORE PICTURES PLEASE SEND ME AN EMAIL SO I CAN SEND MORE EVIDENCE ABOUT THIS CASE ...THANK YOU PLEASE CALL ME IF ANY AS WELL .. [XXX] MY EMAIL IS [XXX] THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207636May 14, 2019
SERVICE BRAKES
TRACTION, BRAKE AND ABS LIGHTS ALL CAME ON AT ONCE, PRATICALLY LOST ALL BRAKING WHILE DRIVING BUT ABLE TO SLOWLY STOP. SQUISHY BRAKES. "PUMP" SOUNDING NOISE LIKE IT'S HAVING TROUBLE PUMPING BRAKE FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205056May 1, 2019
POWER TRAIN
WHEN I WAS MAKING A RIGHT TURN I HEARD A LOUD "BOOM" SOUND AND HAD TO GRAB MY STEERING WHEEL HARD SO I WOULDNT DRIFT ONTO THE OTHER LANE BECAUSE MY CAR WAS SHAKING AND SKIDDING THEN RIGHT AFTER MY CAR EMERGENCY DASH LIGHTS CAME ON AND TOLD ME SYSTEM FAILURE PARK YOUR CAR IMMIDENTLY KEEP IN MIND WHILE THIS WAS HAPPENING MY CAR ONLY WENT UP TO TWENTY MILES PER HOUR WITH MY CAR MAKING A LOUD SOUND AS IF I WAS GOING 80 MPH IT SOUNDED LIKE I WAS SPEEDING WHEN I WAS ONLY GOING ABOUT TWENTY MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203834April 25, 2019
SERVICE BRAKES
I HAVING A PROBLEM WITH THE BRAKE BOOSTER ON MY PRIUS AND THE TOYOTA DEALERSHIP I WENT TO SAID I NEED TO REPLACE BOTH THE MASTER CYLINDER AND BOOSTER PUMP WHICH WOULD BE 3000 DOLLARS WORTH OF PARTS AND LABOR. AFTER RESEARCH THIS ISSUE I HAVE FOUND SERVAL PEOPLE HAVE THE SAME ISSUE. ALSO THE PARTS ARE ON BACK ORDER, SHOWING YOU HOW BIG OF ISSUE THIS IS. THE BREAKING SYSTEM FELT SPONGY, MY TRACTION CONTROL BRAKING SYSTEM AND ABS LIGHTS CAME ON. THANKFULLY I HAD JUST A COUPLE OF FEET TO MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196480April 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
SOON AFTER GETTING A RECALL SOFTWARE UPDATE FOR THE HYBRID SYSTEM, THE CAR DISPLAYED HYBRID SYSTEM CHECK MESSAGE AND LOST POWER. CAR HAD TO BE TOWED. CREATED AN EXTREMELY DANGEROUS SITUATION DUE TO NATURE OF PROBLEM WHILE DRIVING ON THE ROAD AND HAD TO PULL OVER RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194061April 5, 2019
POWER TRAIN
WHEN I DRIVE OVER ANY TYPE OF BUMP, (POTHOLE, SPEED BUMP, ETC) AND MY FOOT IS ON THE BRAKE....THE CAR WILL SUDDENLY SPEED-UP INSTEAD OF SLOW DOWN. VERY DANGEROUS SITUATION AND IT HAPPENS EVERY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193354April 2, 2019
SERVICE BRAKES
WHEN THE BRAKES ARE APPLIED AND GOING OVER A ROUGH ROAD SURFACE, OR POTHOLE, THE BRAKE WARNING LIGHT APPEARS, AND THE BRAKES SUDDENLY STOP FUNCTIONING UNTIL BACK ON A SMOOTH ROAD SURFACE. THIS HAPPENS ALL OF THE TIME UNDER THESE CONDITIONS. IT IS REALLY SCARY WHEN THE VEHICLE SUDDENLY LOSES ALL BRAKING WHILE TRYING TO STOP. I HAVE A 2012 TOYOTA PRIUS AND A 2010 TOYOTA PRIUS. THEY BOTH HAVE THE SAME PROBLEM WITH THE ABS BRAKING SYSTEM. CANNOT UNDERSTAND WHY THIS IS NOT A FULL RECALL ON THIS POTENTIALLY DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191996March 27, 2019
EXTERIOR LIGHTING
TAKATA RECALL I AM WRITING BECAUSE MY VEHICLE'S HALOGEN LOW BEAM HEADLAMP BULB LIFETIME IS SHORTER THAN EXPECTED AND TOYOTA SEEMS UNWILLING TO RESOLVE THE ISSUE WITH ME. AFTER SEARCHING THE INTERNET, I FOUND THAT THE SHORT BULB LIFESPAN IS A COMMON PROBLEM WITH 2010- 2012 TOYOTA PRIUS VEHICLES. I AM NOW CHANGING THE BULBS EVERY COUPLE OF MONTHS.TOYOTA OFFICIALLY STATES IN THEIR 'CUSTOMER SUPPORT PROGRAM ZHB CERTAIN 2010- 2012 MODEL YEAR PRIUS COVERAGE FOR HALOGEN LOW BEAM HEADLAMP BULBS' THAT THIS PROBLEM IS COVERED UNDER THEIR WARRANTY: IF THE OWNER EXPERIENCES THE CONDITION DESCRIBED ABOVE, HE/SHE SHOULD CONTACT A LOCAL AUTHORIZED TOYOTA DEALERSHIP FOR DIAGNOSIS. IF THE CONDITION IS VERIFIED, THE DEALER WILL INSTALL VOLTAGE ADJUSTMENT WIRE HARNESSES AND REPLACE THE HALOGEN LOW BEAM HEADLAMP BULBS WITH NEW ONES AT NO CHARGE TO THE CUSTOMER.' WHEN I TOOK MY CAR INTO A TOYOTA AUTO NATION IN HAYWARD FOR SERVICE ON SATURDAY 3/9/19. I WAS TOLD THIS WARRANTY EXPIRED ON FEBRUARY 2019, AND IF I WANTED TO FIX THIS PROBLEM IT WOULD COST BETWEEN $500- $600. I EXPLAINED THAT I HAD A DOCUMENT FROM TOYOTA HEADQUARTERS THAT HAS A DIFFERENT DATE OF OCTOBER 31, 2019. THE SERVICE PERSON SAID, HE WOULD CHECK THE DATE AND EMAIL ME BACK. HE EMAILED ME BACK ON WITH THIS REPLY: 'UNFORTUNATELY AS PER TOYOTA YOUR VIN DOESN'T NOT SUPPORT THAT TSB AND BECAUSE YOUR VIN DOES NOT APPLY TO THE TSB OUR PARTS DEPARTMENT CANNOT ORDER PARTS TO SUPPORT THE REMEDY FOR YOUR VIN AS THEY ARE UNAVAILABLE.' I FEEL THAT TOYOTA DOES NOT WANT TO REPAIR THIS KNOWN SAFETY HAZARD, UNLESS I PAY OUT OF POCKET FOR THE PARTS AND LABOR. THE LINK ALSO INDICATES THAT THERE ARE 'APPROXIMATELY 390,000 VEHICLES COVERED BY THIS CUSTOMER SUPPORT PROGRAM' AND THAT 'THIS COVERAGE WILL BE OFFERED UNTIL OCTOBER 31, 2019, REGARDLESS OF MILEAGE.' .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190834March 22, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO DELLA TOYOTA (32 DELLA DR, PLATTSBURGH, NY 12901), BUT A DIAGNOSIS WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182610February 26, 2019
SERVICE BRAKES
THE CAR HAS BEEN SUFFERING ALL OF THE BRAKE SYMPTOMS FOR THE RECALL OF THE 2010 PRIUS BRAKE BOOSTER SYSTEM. I'VE REPEATEDLY COMPLAINED ABOUT LOSING BRAKING POWER WHEN THE ABS LIGHT COMES ON WHEN I GO OVER UNEVEN SURFACES SUCH AS RAILROAD TRACKS OR A POTHOLE. THE BRAKES HAVE BENN FARTING FROM DAY ONE WHILE SITTING AT A LIGHT OR PARKED IF THE BRAKES ARE DEPRESSED AND THEN SLIGHTLY RELEASED. AND NOW TODAY THE ABS BRAKES ARE ON WITH THE BATTERY LIGHT AND THERE IS LIMITED BRAKING POWER. I HAVE TO PUSH ALMOST ALL THE WAY DOWN BEFORE THE BRAKE ENGAGES. TOYOTA TELLS ME I NEED TO REPLACE THE BRAKE BOOSTER SYSTEM FOR $3500 AND THERE ARE ONLY 70,000 MILES ON MY 2012 CAR. I FEEL MY BRAKES HAVE THE SAME ISSUES AS THE 2010 RECALL AND MORE YEARS INCLUDING MINE ARE AFFECTED AND SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182061February 22, 2019
ELECTRICAL SYSTEM
CAR HORN STOP WORKING , IF THE STEERING WILL ITS TURN HALF WAY EITHER WAY IT WORKS , THE CAR ITS NOT THAT OLD FOR ELECTRICAL TO DO THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181343February 20, 2019
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS PLUG-IN HYBRID. WHILE DRIVING APPROXIMATELY 55 MPH, THE ECO MODE SHOWED LESS FUEL PER MILE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY TOYOTA OF ROSWELL (404-994-5422, LOCATED AT 11130 ALPHARETTA HWY, ROSWELL, GA 30076) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE FAILURE BEGAN AFTER IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V718000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1812050132. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180711February 18, 2019
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS COMING UP THE FREEWAY OFF RAMP AND MY CAR JUST TURNED OFF I HAD NO BRAKING I HIT SIX OTHER CARS ROLLED OVER AND WAS SEVERLY IMJURED IN THE HOSPITAL FORR THREE DAYS
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11172950January 29, 2019
ENGINE
I WENT TO THE CHARLES MAUND TOYOTA DEALER AT AUSTIN, TX FOR A RECALL. NHTSA RECALL ID 18V684. ACCORDING TO THE OFFICIAL RECALL REMEDY FROM NHTSA, "IF THE VEHICLE HAS EXPERIENCED AN INVERTER FAILURE WITH CERTAIN HYBRID SYSTEM FAULTS RELATED TO THIS CONDITION, THE INVERTER ASSEMBLY WILL BE REPAIRED OR REPLACED FREE OF CHARGE." MY CAR LOST POWER ON THE HIGHWAYS SEVERAL TIMES RECENTLY. THE ERROR CODE IS P0A08, WHICH IS RELATED TO INVERTER FAILURE WITH CERTAIN HYBRID SYSTEM FAULTS, SO THE INVERTER ASSEMBLY SHOULD BE REPAIRED OR REPLACED FREE OF CHARGE. BUT THE DEALER DIDN'T WANT TO REPLACE OR REPAIR THE INVERTER FOR MY CAR. THERE IS STILL A POTENTIAL THREAT ON MY CAR TO LOSE POWER ON HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171872January 24, 2019
ELECTRICAL SYSTEM
HORN STOPPED WORKING IN NOVEMBER 2018. DEALER TELLS ME THAT THERE IS AN OPENING IN THE SPIRAL CABLE WHICH IS CAUSING HORN NOT TO WORK. ENTIRE SPIRAL CABLE NEEDS TO BE REPLACED. THIS VEHICLE HAS HAD DRIVER'S AIRBAG RECALLED ONCE, MAYBE TWICE. DID SPIRAL CABLE GET DAMAGED IN ONE OF THESE RECALLS? I KNOW THAT THERE WAS A RECALL IN EARLIER TOYOTAS WITH SAME PART, BUT NOT THIS YEAR AND MODEL, WONDERING IF THERE SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170066January 14, 2019
EXTERIOR LIGHTING
MY 2012 TOYOTA PRIUS; THE VEHICLE REPEATEDLY BLOWS THE FRONT HEAD LIGHTS. MY VEHICLE IS LESS THAN 6 YEARS OLD AND I HAVE HAD 10 FRONT LIGHTS REPLACED. THE LIGHTS JUST GO OUT WHILE IN MOTION. HERE IS THE NUMBER OF TIMES TOYOTA HAVE REPLACED THE LIGHTS THUS FAR; 01.14.18 - HEADLIGHT SCHEDULED FOR REPAIR ON 01/15/19 12.21.18 - FRONT MARKER 4.6.18 - FRONT MARKER & TAG LIGHTS 11.1.17 - FRONT MARKER 4.4.16 - FRONT MARKER 1.29.16 - P/S FRONT MARKER 12.21.15 - D/S HEADLIGHT BULB 10.23.15 - D/S HEADLIGHT BULB 7.31.15 - D/S RUNNING LIGHT 2.14.15 - D/S FRONT MARKER & P/S FRONT MARKER I HAVE HAD TOYOTA REVIEW THIS ISSUE TWICE NOW - NO "MECHANICAL/ELECTRICAL" SOLUTION OFFERED. TOYOTA INCIDENT 160129-000305 (OPENED ON JAN 2016) TOYOTA INCIDENT: 181221-000076 (OPENED ON DEC 2018) LET ME KNOW IF YOU NEED MY TOYOTA REPAIR/SERVICE RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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