Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11458379March 25, 2022
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
A number of things have failed on this car. 1. The hybrid battery pack system shut down and warned that I needed to see a mechanic. My mechanic diagnosed that the hybrid invert was defective and causing the battery pack to fail. 2. When braking at both low and high speeds, the car increasingly struggles to come to a stop. When applying foot pressure, you can hear the pump winding - this occurs while at rest as well as when trying to slow the car down. There are times when applying the brake that the floor pedal will lock and cause the car to skid while barely reducing the speed of the car. I have had multiple near accident incidences as a result and put myself and others at risk. 3. The car ferociously vibrates every morning - discovered that the head gasket has failed prematurely and due to the car overcompensating for the failing hybrid battery that is being impacted by the failing hybrid inverter. All problems have been reproduced and diagnosed at independent service centers. Multiple codes, warning lights and messages have alerted me to engine and battery issues - all of which appeared after the various issues and failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458033March 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Traveling at freeway speed just after midnight, the "check engine" light came on. Less than one minute later, the "check hybrid system" alert came on, with an exclamation mark inside of a yellow triangle symbol displayed. The vehicle instantly had no power when the accelerator was depressed. The vehicle coasted to a stop and would not shift into drive. The vehicle was towed to our home. Upon delivering the vehicle to our home, the tow driver used an emergency battery jump start device and the vehicle was able to shift into drive and be driven into the garage. The 12 volt battery was replaced the next day and the vehicle no longer exhibited any disfunction. This was an unexpected event with no warning that the 12 volt battery was in need of replacement. It could have resulted in a serious collision, if the freeway had been more congested, as the vehicle had been immediately driven 2 lanes over to the nearest exit, and came to a stop just after exiting, safely at the side of the road. This is a very dangerous safety condition that should have had some type of alert that the simple 12 volt battery system was in danger of failing, causing a catastrophic failure of the engine and power train. Or, the car should simply not be able to drive, if the 12 volt battery is that low, to ensure passenger and community safety. Prime example: Toyota Prius has a warning alert that the key fob battery is low. The warning gives you a couple of weeks to replace the battery, and repeatedly displays the warning whenever you power up the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458036March 23, 2022
SERVICE BRAKES
2010 Prius Brake, ABS, Traction Control Lights On/Off with no codes I bought new car and running smooth so far. I got this lights 2 months back and off for sometime and came back on and off and now quite often coming back and forth, 106K miles had the ABS, Traction Control and Brake light all come on at once same time and off same time and back and forth. No codes and no flashing but this is very critical as all related to brake systems failures may leads to crash because we don't know when this lights on and off and no codes to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457709March 21, 2022
SERVICE BRAKES
For the past 2 weeks my prius has been acting very strange. When driving I have a hard time coming to a stop when pushing the brake and I realize that that the ABS light is on as well the brake light is on. Sometimes it will work fine with the lights off, and somtimes it messes up again. I heard that it could be a brake booster or module. I believe it was already recalled a few years ago, but seeing a lot more people complain about recently is a bit concerning. The part that was replaced, it should work for many years not less than 10. Its a huge risk for myself and others. I didn't realize what was happening until I needed to stop fast. This needs to be fixed fast and the right way this time before somebody dies
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457738March 21, 2022
SERVICE BRAKES
Brake system fails under normal driving conditions. Dealership diagnostics confirmed this falls under the Customer Support Program ZJB. This program expired in 2020 and Toyota customer care is unwilling to fix or reimburse for the $2200 expense associated with the defective brake booster and brake booster pump assembly. The Toyota case number is #220318001387.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456747March 15, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
In Nov 2020 I was informed that my ABS actuator needed to be replaced since all warning systems went off and brakes were disabled. On March 13, 2022 the ABS and traction system warning came on again . On March 14, 2022 I had my car towed to Daves Ultimate Automotive in Austin, Texas because my brakes failed. They told me I needed to replace the Brake Booster which is going to coat me $2500. I have looked at car complaints and this seems to be a faulty system that Toyota is aware of because they extended a warranty to Dec 2019. It is my belief that this should be a recall because of the dangerous potential of no brakes when this system fails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456904March 15, 2022
SERVICE BRAKES
Brake warning lights, traction control, and ABS warning lights all illuminated on the dash. Taken to the dealership and was told brake failure due to actuator or brake boost. Upon further research, it looks like this is a known issue with the Prius but Toyota is only providing service/repair to certain vehicles who already show brake failure instead of issuing a recall for all potentially affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455548March 7, 2022
SERVICE BRAKES
The contact owns a 2010 Toyota Prius. The contact stated that while driving at an undisclosed speed, the vehicle started making a beeping noise. The contact stated that an unknown warning light was illuminated. The contact pulled into an apartment complex and while depressing the brake pedal the failed to respond. After driving over several speed bumps and using extra energy to depress the brake pedal the vehicle responded and slowed to a stop. The vehicle was towed to the dealer where it remained. The contact stated the dealer informed her that the brake master cylinder and brake booster pump needed to be replaced. After researching the cause of the failure, the contact referenced NHTSA Campaign Number: 13V235000 (Service Brakes) however, the VIN was not included. The manufacturer was contacted and informed of the failure. The contact was then informed that the vehicle warranty had expired. The approximate failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454524February 28, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES
The contact owns a 2010 Toyota Prius. The contact stated while exiting the highway and getting into the right lane at 60 MPH, the ABS warning light, brake light, and the traction control warning light illuminated and the vehicle lost braking functionality. The contact depressed the brake pedal with added force to get the vehicle to slow enough that he was able to get off of the highway ramp and pull over. The contact turned off and restarted the vehicle; however, the warning lights were still illuminated. The contact stated that extra force was needed to stop the vehicle. The contact drove the vehicle to his residence. The contact has not taken the vehicle to a local dealer. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454199February 26, 2022
SERVICE BRAKES
The Brake booster and master cylinder failed causing the braking system to fail while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452763February 18, 2022
SERVICE BRAKES
My prius appears to have the same problem that an excessive number of other 2010 priuses have with it's regenerative braking. This is a common and well known issue among these cars. Despite the fact that I am at 132k miles, under the 150k limit for the extended warranty, I am going to be stuck spending thousands and thousands of dollars to get my vehicle fixed because it is about 2 years past the 10 year limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451994February 14, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGRDS TO DEFECTIVE ABS SYSTEM. THE CONSUMER STATED THE DEALER ADVISED THE BRAKE ACCUMULATOR. THE CONSUMER WAS INFORMED ABOUT A RECALL BUT, IT HAD BEEN DISCONTINUED. THE BRAKE BOOSTER PUMP ASSEMBLY WAS REPLACED AT THE OWNER'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449357January 29, 2022
SERVICE BRAKES
While driving, my traction lights, ABS light, and Brake light came on the dash with no noises or other messages. I noticed my brakes took significantly more distance to stop and then stopped working altogether. I had to use my emergency brake to get stopped safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448852January 25, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Toyota Prius. The contact stated that the braking system warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a brake fluid leak in the brake master cylinder. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the extended warranty had expired. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448714January 24, 2022
SERVICE BRAKES
The contact owns a 2010 Toyota Prius. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and parking brake warning lights illuminated. Additionally, the brake pedal was difficult to depress. The vehicle was taken to the dealer and diagnosed with brake booster pump assembly failure. The brake booster pump assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 13V235000 (Service Brakes) however, the VIN was not included in the recall. The failure mileage was approximately 88,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448264January 20, 2022
SERVICE BRAKES
The brake assembly is noisy while stopped at lights. The brake pedal continues slowly downward when pressed as if there is a leak in the brake master cylinder. Toyota has issued a warranty extension for a problem of fluid leaking in the brake booster, but did not notify me. Toyota's code for the warranty extension is Customer Support Program ZJB. Two local dealerships have refused to perform the repair because the warranty extension expired before I became aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447625January 15, 2022
ENGINE
Last year on September 13, 2021 I purchase a used 2010 Toyota Prius ( Vehicle VIN[XXX]) with 122414 miles on the Odometer, I got my oil changed on October 29, 2021 so I can keep track of when my oil is due. My odometer reading on oil change was 123,268. I drove 2806 miles, when I woke up on December 08, 2021 with no oil in my engine. I thought that was very strange so after adding a quart of oil My husband got for me. I took the vehicle back to the shop ( Good Year Tire & Rubber Company 1585- A Island Lane Fleming Island, FL 32003) I originally had my oil changed at, to have them check if there was some sort of leak. The odometer reading at that day/ service was 126,074. After a full inspection of the engine exterior componence, no leak was to be found. Then I decided to do some research only to find out that back in 2016 Toyota had a lawsuit against them for having manufacturer defects in the productions of engine between the years of 2006 - 2011. The manufacturer defect was the engine piston would eventually start having oil leaks into the engine causing engine excessive oil consumption. That same day I took my vehicle to the nearest Toyota dealership ( Coggin Toyota At the Avenues 11340 Philips Hwy Jacksonville FL32256) for a engine oil consumption test to be serviced on my vehicle. This process takes place by filling oil to the full line marking it... confirming there is no leaks....sealing everything and I was to return after driving 1200 miles ( odometer reading at service was 126,094). upon returning the vehicle on December 30, 2021...My vehicle failed the engine oil consumption test because after driving 1221 miles my engine was low on oil by 1.5 quart. This kind of engine oil consumption not only causes my engine to deuterate in time, but also my vehicle diminishes in value. After it was established that my vehicle engine consumes oil / failed the engine oil consumption test. Toyota advised me to get a new engine that would cost me $6987.63 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445334December 28, 2021
ENGINE
The contact owns a 2010 Toyota Prius. The contact stated that while operating the vehicle, the vehicle suddenly stalled without warning. The vehicle was towed to an independent mechanic who diagnosed that the engine had overheated and blown the head gasket. The engine was replaced, and the failure was remedied. The manufacturer and local dealer were notified of the failure. The failure mileage was 164,912,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445137December 27, 2021
SERVICE BRAKES
2010 toyota prius brake booster failure. according to multiple resources online, there have been known issues with this part from Toyota across multiple models. After recalling only a small portion of vehicles due to this failure, complaints have been filed with nhtsa to address toyota's lack of corrective action regarding the vast amount of vehicles utilizing this technology. this is a dangerous defect that caused my brakes to malfunction during a cross-country trip. my brake and ABS lights suddenly came on, and i could tell my prius handled differently. the brake pedal became hard to depress and stop time increased drastically. i am having a mechanic diagnose and repair this issue costing no less than $1200 in austin, TX. i would like to make a complaint to toyota for not recalling all the models with this issue and instead choosing to recall a minute fraction of potentially defective vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443715December 13, 2021
FUEL/PROPULSION SYSTEM, AIR BAGS
recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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