Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11469318June 15, 2022
SERVICE BRAKES
Brake booster failed. Brake Actuator failed. ABS,BRAKE and TRACTION control light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468710June 10, 2022
SERVICE BRAKES
I purchased my car in January 2010 within that first year I noticed that randomly if I hit a bump in the road and I would apply my brakes my car would do a wired skid and I couldn’t break properly. This has continued the entire time I’ve owned my car. Last month I was driving down the highway and ABS! Red brake light and ABS warning light all illuminated. As I was exiting the highway and applying the break I noticed my brakes were very spongy taking considerably more effort to stop. I started noticing a few months ago my breaks took considerably more effort stop and breaks felt spongier. The day my warning lights lit up a mechanic stated a code of C1391 was detected. Indicating break booster problems. NHTSA issued a recall Rep 13v235000 which is Break Booster my car was manufactured 10/09 so I understood my car was part of this recall but Toyota claims that is not a recall but a customer support program which has expired 2 years ago. I’m the original owner w/ 69,000 miles. Clearly my vehicle has and continues to have break issues so why is Toyota shirking responsibility and endangering me and other drivers allowing a car w/ breaking issues to not be properly repaired under the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468357June 9, 2022
SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM:SPRINGS/BAGS
Strut mount on Monroe Quick Strut catastrophically failed with no warning. No corrosion noted, appears to be metal fatigue due to inferior design / manufacturing of aftermarket strut mount. Failure happened when leaving driveway at low speed; no prior noises or warning occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466881June 1, 2022
SERVICE BRAKES
Brake booster/ Brake Actuator problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466907June 1, 2022
SERVICE BRAKES
I believe Brake Actuator seems to be malfunctioning. Noises come from the location of the Brake Actuator when I am lightly braking at low speeds. I am getting Antilock Braking System code "C1256" reading "ACCumulator Low Pressure". There are a similar recalls related to my issue. Recall number: 10V039000 and Recall number: 13V235000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466416May 27, 2022
SERVICE BRAKES
A known defect was briefly recalled, then sunsetted. My brake attenuator has failed, as has been the case for many others on this model. Toyota has acknowledged the defect, but no longer supports it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465974May 24, 2022
SERVICE BRAKES
Normal braking pressure failed to stop the vehicle requiring the driver to apply very heavy pressure to stop the vehicle and avoid a rear end collision. Multiple dash lights appeared and the vehicle was towed to a Toyota dealer. The dealer confirmed codes C1252 and C1256 exist and recommended that the brake booster pump assembly be replaced. An August 6, 2018 Toyota Service Bulletin (T-SB-0079-18) recognized this problem. Toyota sent Customer Support Program Notification ZJB noting that "Toyota has received reports about certain internal malfunctions of brake booster assemblies in some of the subject vehicles. In these reports, customers have noted various brake system related warning lamps illuminated." Toyota noted that, "This is not a recall." Toyota suggests that certain warning lights may illuminate but does not warn drivers that normal braking may cease and that the vehicle can be dangerously difficult to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465654May 22, 2022
SERVICE BRAKES
ABS brake light on. Just purchased this vehicle and found Toyota knows of a defect in the master brake cylinder that causes it to leak. Toyota was repairing this problem free of charge till 2019. This vehicle has never had the repair. I am told brakes may go from power brakes to non power brakes while driving. We are not driving till it gets fixed because of safety problem with brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465599May 21, 2022
SERVICE BRAKES
There is a known problem with 2010-2015 Toyota Prius brake actuator assembly and also the brake booster pump assembly. A leak develops and cannot hold proper brake pressure which will lead to catastrophic failure of the system and a life or death brake failure. Toyota has acknowledged the problem and issued a recall only covering 150,000 miles or 10 years from date of first use. This recall should be extended to all affected vehicles for the LIFETIME of the vehicle given that it is a known manufacturing defect affecting life and limb and that repair costs average over $3000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465491May 20, 2022
SERVICE BRAKES
Brake booster/ brake pump / accumulator sudden failure BELIEVED TO BE CAUSED BY THE SENSOR WARNING SYSTEM ⚠️ THAT ABS LIGHT ASSOOCIATED WITH CONSTANT BEEPING NOISE, 10 SECONDS LATER LOSE OF BRAKE POWER. factory trick to get brake service, at large for this repair costs 3800 per dealership toyota carlsbads. Manipulative recall 🤔 disallowed me on 3 occasions unable to get part replaced by Toyota. When contacting corporate the did not demand me to get fixed and not drive NY car, again getting my car to tge service station experienced noise occurring then sudden outage of brake power reduced to nothing. A similar youtube video and my personal video explain sudden loss of brake power or pressure... after lights go on. And immediately return to normal after lights get reset. Sensor failure leading to brake failure, really scary and obviously a big problem TOYOT SHOULD STILL BE RESPONSIBLE FOR. CONSUMER SERVICE PROGRAM BY TOYOTA FOR THIS BRALE BOOSTER ISSUE STOPPED FOR SOME REASON IN 2019 ALSO. 150K BS RULE. MERCEDES BENZ HAS TAKEN THE RIGHT ACTION TO FIXING BRAKE BOOSTER ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464485May 13, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Hi- I have a Toyota Prius 2010 model and I encountered a braking failure yesterday. My ABS lights, brake lights and another light came up on my dashboard of the car. Upon diagnosis, I was informed by Toyota dealership that my car has a faulty C1391 - Abnormal leak in accumulator. This condition may be caused by small internal brake fluid leak inside the brake booster assembly with master cylinder. This is a known issue by Toyota and lots of press coverage on this issue since the past few years. I was told today that if this issue occurred within 10 year or purchase or <150K then the repair work would be covered by Toyota. I purchased the car in 2010 and I past the 10 year mark but mileage coverage is 125K (<150K). Toyota is unwilling to bear the cost and would want me to pay for the fix. This is a known issue with Toyota and the braking system can fail anytime before/or after 10 year mark. It is now costing me $3000 to repair. I am shocked with the Toyota's response in this matter. There are lots of blogs I read online who have similar issue. Class Action lawsuit: https://www.classaction.org/news/toyota-hit-with-class-action-over-alleged-refusal-to-fix-braking-system-defect-in-hybrid-vehicles Here is one example: https://www.youtube.com/watch?v=xA9jyrbZDWo Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464435May 12, 2022
SERVICE BRAKES
The Traction control, ABS, and Brake light all came on simultaneously. It was random with no trigger. The brakes feel spongy, and will not regenerate to charge the hybrid system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463153May 3, 2022
UNKNOWN OR OTHER
My Toyota Prius has significant problems with mice entering and living in the vehicle. They stay in the cabin filter area and there is evidence they come into the cabin and deposit feces on the floor mats, glove compartment and air filters. There are numerous instances of this on online forums and it appears Toyota does not design to deter rodents. Vent openings are large and unscreened and there are numerous areas in the car that are perfect for mice and rodents to live. Other cars do not have this issue. Toyota must design their cars better so as not to be infested with mice. They must screen openings to vents and other access points and limit areas that are appealing to mice and rodents to live. This is a health and safety hazard. Recently a mice died somewhere in the dash area behind the glove compartment and it has created a horrible smell. I do not leave food in my car and keep it very neat and clean. This is clearly a design issue and many people have reported this on Prius and Toyota forums. Thank you for taking this concern seriously. It has cost me a lot of money and been very difficult. [XXX] Prius Owner 7 Years. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463255May 3, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Hazard lights flashing, flashes faster at higher speeds. Hazard button useless. Mechanic not sure what is the problem; reset codes. Problem went away for a few days and then came back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462435April 27, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2010 Toyota Prius. The contact stated while driving at various speeds, the brake pedal was depressed however, the vehicle failed to respond as needed; causing the stopping distance to be extended. The contact stated that the ABS, brakes, and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS system and brake booster needed to be replaced. The local dealer was contacted and the contact was informed that NHTSA Campaign Number: 10V039000 (Service Brakes, Air) had expired. The manufacturer was notified of the failure but provided no assistance. The approximate failure mileage was 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461709April 21, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
My brakes have been making hissing noises whenever I press on the brake pedal for the past year. While driving on the freeway 300 miles from my home, numerous lights on my dashboard came on including brake, VSC, PCS, ABS, Triangle and "CHECK PCS SYSTEM" warning message. The brake also makes pumping noise every 4 seconds. The vehicle has no regenerative braking. The brake pedal is mushy and doesn't slow the car down until the pedal is fully depressed. I contacted Toyota and was told that there was a Customer Support Program ZJB that covers 2010-2015 Prius Vehicles for Brake Booster and Brake Booster Pump Assemblies. However, that program only covers 10 yrs 150 miles. My Prius has 110k miles but it's 21 months passed the program coverage. The car is dangerous to drive and Toyota will not honor the recall. I am stuck with a car with no brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459980April 7, 2022
UNKNOWN OR OTHER
I drive a 2010 Toyota Prius. Color of the car is Pearl White and its starting to peel off and bare metal of the car is getting exposed. Exposed metal will start rusting and start impacting the sturdiness of the car and eventually the safety. Toyota Manufacturer already has a recall in place for several Toyota models for same pearl white paint as shown in link below but Prius model is not part of it. I feel Prius model should also be included in this recall plan as it uses same Pearl white paint. Its a manufacturers defect and they should fix it at their expense. https://www.cbc.ca/news/canada/nova-scotia/defects-autos-paint-toyota-warranty-extension-1.5459368
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459526April 4, 2022
SERVICE BRAKES
On March 25, 2022, I was driving my 2010 Toyota Prius, approx. 209,000 miles. When I had parked my vehicle, and turned my A/C on, my vehicle started to make this annoying beeping noise non-stop and all of the light on the dashboard had lit up. My brake lights, ABS, and the slip indicator all came on. When I went to drive my vehicle all of sudden my brakes did not respond. I had to force break and push down on the brakes very hard, to the point where I'm flooring the brakes. I checked with Toyota to see if there was a recall on my vehicle, and they told me that there were no recalls. When I did my research on 2010 Toyota Prius, I found that this is a common issue that the brake actuator and brake booster pumps are faulty on these vehicles. I did not receive a recall notice for this vehicle. Currently, my vehicle is not drivable and not safe to drive. For this to happen out of nowhere with no warning is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459053March 31, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving on the road and right before a stop light my car jumped as if someone hit me from behind. After looking in my rear view and seeing no one on me I realized something else happened. I look at my dash and check hybrid system light was on. I was in traffic at the light waiting and looked it up on my phone to find out what to do. Some article said to pull over and turn it off and restart it. The light turned green and traffic started moving so I started to drive. I thought I could probably make it home but the car started driving a lot slower than usual. I really didn’t want to pull over because it was in a bad part of town but I felt like I had no choice because the car was barely moving. It seemed more dangerous to be on the road with other drivers. So I pulled over and parked and tried starting it again. It wouldn’t shift to drive so now I’m stuck and can’t get home unless I pay to get my car towed. I get my car towed to the house. I put a meter on the battery and it was fine. I put a diagnostics tester on it and came up with these codes POA1A and POA94. I contacted hybrid mechanic that doesn’t work at Toyota and he said to take it in to a dealership and sent me the ZE3 warranty letter and said they would fix it. I paid for it to be towed to the dealership. There were already a lot of cars waiting to be serviced when I got there. Anyway, they said they would fix it after they did their diagnostics after I paid $120 for it. That was 3/21/2022. I sent CSR the ZE3 letter and he said it wasn’t covered. It’s like he didn’t even read it. A day later he said he needed to talk to a warranty administrator then a day later he said it would be covered but I don’t qualify for a loaner but they can give me a rental for $45 a day. I friend let me borrow their car for a couple days. Now as of writing this it’s midnight 3/30/2022. I still don’t have my car and I’m about to be without a car unless I buy one or rent one. No ETA on the part being delivered either. I’m SOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458811March 29, 2022
SERVICE BRAKES
As nitrogen is released into the brake fluid, the brake pedal may have reduced hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius