Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10210255November 28, 2007
ENGINE AND ENGINE COOLING
MY 2007 TOYOTA PRIUS STALLED WITHOUT WARNING IN HEAVY FREEWAY TRAFFIC ON A BRIDGE WITH NO SHOULDER. THE WA STATE D.O.T. PUSHED ME TO SAFETY. AGAIN, MY 2007 PRIUS STALLED WITHOUT WARNING IN FREEWAY TRAFFIC!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209218November 17, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
1. SITTING IN TRAFFIC ONLY RT. 287 N. THE BATTERY LEVEL DROPPED QUICKLY AND SIGNIFICANTLY TO THE POINT OF MY BEING UNABLE TO ENGAGE THE ELECTRIC ENGINE WHICH IS THE INITIAL METHOD OF SENDING POWER TO THE WHEELS. 2. CONSEQUENCES: BUMPER TO BUMPER TRAFFIC HAD TO BE DIRECTED AROUND ME WHICH CAUSED MORE TRAFFIC AND PUT ME IN DANGER OF BECOMING INVOLVED IN AN ACCIDENT. 3. INVESTIGATED POSSIBLE RECALL BUT NONE WAS DOCUMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208828November 13, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT'S SPOUSE WAS BACKING DOWN A 20 DEGREE SLOPE WITH HER FOOT ON THE BRAKE PEDAL. THE VEHICLE ACCELERATED BACKWARDS DOWNHILL AT APPROXIMATELY 5 MPH, BUT THEN ACCELERATED TO 35 MPH. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL. THE VEHICLE STRUCK A TREE AND THE CONTACT'S HEAD STRUCK THE HEAD REST. HE SUSTAINED A HEAD INJURY AND CAN PROVIDE A POLICE REPORT. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 12,700 AND FAILURE MILEAGE WAS 10,600.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10208524November 9, 2007
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ALL LATE MODEL TOYOTA GAS ELECTRIC AUTOS. I FIND THEM VERY DANGEROUS IN PARKING LOTS, AS THEY CAN AND DO BACKUP WITH NO NOISE. I WAS ALMOST RUN OVER BY ONE ON A FOGGY DAY LAST WEEK. THE DRIVER NEVER TURNED ON LIGHT AND DIDN'T SEE ME WHEN BACKING OUT OF PARKING SPOT. I WAS ABLE TO GET OUT OF THE WAY THAT TIME. SUPPOSE I HAD BEEN BLIND? NOT A SOUND TO LET ME KNOW THE CAR WAS THERE. I REALLY THINK THE CAR COMPANY SHOULD INSTALL A BACKUP ALARM OF SOME SORT ON ALL THESE AUTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205554October 13, 2007
EXTERIOR LIGHTING:HEADLIGHTS
DRIVER SIDE HID HEADLIGHT WAS LIGHTED BUT FAILED DURING DRIVING. DRIVER SIDE HID HEADLIGHT WOULD RE-IGNITE AFTER TURNING HEADLIGHT SWITCH OFF THEN ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205180October 8, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
MUSTY/MOLDY SMELL COMING FROM AIR CONDITIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205079October 5, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
DRIVING ON A RESIDENTIAL STREET, SPEED LIMIT OF 35MPH, AT 5:20PM IN EVENING COMMUTE TRAFFIC, A NORMAL STOP TRANSITIONED INTO AN EMERGENCY STOP ATTEMPT AND MINOR ACCIDENT. WHEN THE BRAKE PEDAL WAS DEPRESSED, DID NOT SEEM TO SLOW. UPON HARD BRAKING, BRAKE PEDAL ALL THE WAY TO THE BRAKE STOP, NO ABS SHIMMY OR INCREASED SLOWING. (I HAVE NEVER NOTICED BRAKES GOING ALL THE WAY TO THE BRAKE STOP BEFORE, BUT IT HAPPENED THE FOLLOWING DAY WHEN DRIVING TO BODY SHOP FOR ESTIMATE) HIT A 2007 TOYOTA TACOMA WITH TOW PACKAGE. FRONT END DAMAGE OF 2007 TOYOTA PRIUS ESTIMATED AT LEAST $3K. NO DAMAGE TO TACOMA. SAN JOSE PD TOOK REPORT AND WITH NO FLUIDS LEAKING, I DROVE THE CAR HOME AFTER THE ACCIDENT. I REPORTED ACCIDENT TO MY INSURANCE COMPANY AND THEN CONTACT TOYOTA CUSTOMER SERVICE THE FOLLOWING DAY. AS PREVIOUSLY STATED, I DROVE TO LOCAL BODY SHOP FOR REPAIR ESTIMATE AND BRAKES HIT BRAKE STOP AGAIN (GOING LESS THAN 20MPH). TOYOTA CREATED CASE FILE AND TODAY (10/05/07) REGIONAL TOYOTA INSPECTOR IS CURRENTLY INSPECTING MY VEHICLE AT THE LOCAL TOYOTA DEALERSHIP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10204646October 2, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE DECELERATING FROM 25 MPH, THE VEHICLE BEGAN ACCELERATING. THE CONTACT DEPRESSED THE BRAKE PEDAL, HOWEVER, THE ACCELERATION CONTINUED. THE VEHICLE THEN DROVE OVER A CURB, STRUCK SOME BUSHES, DROVE DOWN AN EMBANKMENT, AND CAME TO A STOP WHEN IT BECAME STUCK IN THE MUD. A TOW TRUCK REMOVED THE VEHICLE FROM THE EMBANKMENT AND THE CONTACT DROVE IT TO HER RESIDENCE. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR A DIAGNOSIS. SHE STATED THAT THE FLOOR MAT WAS LOCKED IN PLACE. THE MANUFACTURER WAS NOTIFIED AND THEY WILL HAVE AN INVESTIGATOR LOOK INTO THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 80,000. THE CONSUMER STATED AFTER THE CRUISE CONTROL WAS DEACTIVATED THE LIGHT STAYED ON. THE CONSUMER BELIEVED THE ACCELERATION HAPPENED DUE TO A GLITCH WITH THE CRUISE CONTROL. UPDATED 12/11/07
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10204304September 27, 2007
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE DRIVING LESS THAN 1 MPH, THE CD TRACK MENU WILL NOT DISPLAY, HOWEVER, THE DISC CHANGER COULD BE LOADED AND RADIO CHANNELS COULD BE ADJUSTED. THE DEALER STATED THAT THE VISIBILITY OF THE MENU WAS HIDDEN BECAUSE NHTSA STATED THAT VIEWING THE MENU WHILE DRIVING WAS A SAFETY RISK. THE CURRENT MILEAGE WAS 5,600 AND FAILURE MILEAGE WAS 12. UPDATED 10/24/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203285September 18, 2007
STEERING:ELECTRIC POWER ASSIST SYSTEM
THE FIRST SIGN OF A PROBLEM WAS A SQUEAKING SOUND COMING FROM THE STEERING COLUMN. THE NEXT COUPLE OF TIMES POWERING ON THE CAR, THE STEERING WHEEL WOULD JERK AS SOON AS THE CAR RECEIVED POWER. THIS JERKING BECAME PROGRESSIVELY WORSE. THE NEXT COUPLE OF STARTS, THE STEERING WHEEL WOULD VIBRATE VIOLENTLY WHEN BACKING UP AND STARTING TO MOVE FORWARD. FINALLY, IT GOT TO A POINT WHERE, AS I WAS DRIVING AWAY, THE POWERING STEERING JUST BECAME DISABLED. I WAS UNABLE TO DRIVE THE CAR AND THE INFO PANEL WAS REPORTING A MAJOR SYSTEM FAILURE IN THE STEERING. I WAS INFORMED AFTER AN INITIAL INSPECTION BY THE DEALERSHIP THAT A FUSE HAD BLOWN. AFTER A LONGER PERIOD OF TIME, I WAS TOLD THAT THE ECU HAD GONE BAD AND NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202533September 11, 2007
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION RESULTING IN DAMAGE TO MY CAR AS WELL AS TWO OTHERS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10203791September 6, 2007
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
2007 TOYOTA PRIUS ONLY HIGH BEAM HEADLIGHTS WORKED. CONSUMER STATES THAT THE SWITCH WORKS AND THE LIGHT ON THE DASHBOARD FOR THE HIGH BEAMS WORK BUT THE HEADLIGHTS WILL NOT SWITCH FROM HIGH TO LOW. *KB THE DEALER STATED THE FUSE BOX NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202032September 6, 2007
FUEL SYSTEM, OTHER:DELIVERY
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT HE SMELLED GAS INSIDE THE VEHICLE AFTER DRIVING IT FOR A FEW WEEKS. THE AROMA INTENSIFIED AND HE DISCOVERED A STREAM OF FUEL LEAKING FROM THE REAR OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT A RODENT CHEWED TROUGH ONE OF THE FUEL LINES. HE TOOK THE VEHICLE TO ANOTHER TOYOTA DEALER AND THEY CONFIRMED THAT A RODENT CAUSED THE FAILURE, HOWEVER, THE CONTACT STILL DID NOT BELIEVE THE DIAGNOSIS. THE VEHICLE WAS TAKEN TO A HONDA DEALER AND THEY STATED THAT THE SUB ASSEMBLY TUBE WAS IMPROPERLY INSTALLED AND CAME APART. THE TUBE ASSEMBLY WAS REPLACED. THE MANUFACTURER STATED THAT THEY WILL HONOR THE FIRST DEALER'S DIAGNOSIS. THE FAILURE MILEAGE WAS 25,065 AND CURRENT MILEAGE WAS 25,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198548August 5, 2007
EXTERIOR LIGHTING
I HAVE ONLY HAD THE 2007 PRIUS SINCE 06-22-07 SO LESS THEN A MONTH OLD WHEN I PULLED INTO GARAGE AFTER DRIVING WITH HEADLIGHTS ON AND NOTICED THE DRIVERS SIDE HEADLIGHT WAS OUT. PASSENGERS WORKS FINE. I TURNED SWITCH OFF THEN ON AND IT CAME BACK ON. TOOK IT TO DEALERS THEY SAID THEY TESTED IT AND NO PROBLEMS FOUND. 3 DAYS LATER I PULLED UP IN FRONT OF A REFLECTIVE WINDOW AND LOW AND BEHOLD MY DRIVERS SIDE HEADLIGHT WAS OUT AGAIN. I GO IN WED, TO HAVE IT LOOKED AT, I TOLD THEM I WANT THE WHOLE SOCKET REPLACED. NO INJURY OR TICKET FROM POLICE YET... BUT I LIVE IN DEAR COUNTRY AND I NEED GOOD ILLUMINATION TO SEE WHERE I AM GOING SO PLEASE POST THERE MAY NEED A RECALL ON THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197388July 24, 2007
SEAT BELTS, AIR BAGS
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE THEN CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT DID NOT LOCK. THERE WERE NO INJURIES. THE ROAD CONDITIONS WERE DRY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED, BUT HAS NOT YET BEEN INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE 3,141. UPDATED 02/01/08 *BF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10196824July 19, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT HIS COMPLAINT PERTAINS TO THE ANTI-LOCK BRAKING SYSTEM ON ALL VEHICLES. HE STATED THAT WHEN DRIVING ON A ROAD THAT IS WET, ICY, OR CONTAINS SNOW, HE HAS TO SLAM ON THE BRAKES AND DEPRESS THE BRAKE PEDAL TO THE FLOOR IN ORDER TO STOP THE VEHICLE. HE STATED THAT THE TIRES LOCK UP ONE BY ONE, WHICH TAKES ALL CONTROL OF STOPPING THE VEHICLE OUT OF HIS HANDS, AS OPPOSED TO PUMPING THE BRAKES AND MAINTAINING SOME CONTROL OVER THE VEHICLE. WHEN THE ABS IS ACTIVATED, THE VEHICLE SHAKES, BUCKS, WIGGLES, JERKS, AND MAKES A LOT OF NOISE. THE CONTACT DID NOT WANT TO PROVIDE ANY VEHICLE INFORMATION OTHER THAN THE YEAR, MAKE, MODEL, AND MILEAGE INFORMATION. THE CURRENT MILEAGE IS 4,000 AND FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196362July 14, 2007
SERVICE BRAKES, HYDRAULIC
WHEN ATTEMPTING AN EMERGENCY STOP, THE BRAKES FAILED TO OPERATE AS EXPECTED. THERE WAS NO FEELING OF ANY BRAKING, AND THERE WAS NO SURGE TO INDICATE THAT THE ABS WAS OPERATING. THE EXPERIENCE WAS SIMILAR TO THOSE REPORTED ON THE WEB PAGE HTTP://WWW.HYBRIDCARS.COM/FORUMS/BRAKE-FAILURE-2007-T1013.HTML?S=500A78277EA2CB675FAC1F9567000BEE&AMP; I HAVE TAKEN IT TO A PRIUS DEALER, AVONDALE TOYOTA, BUT IN THE ABSENCE OF ANY COMPUTER CODES AND THE FACT THAT SUBSEQUENT TESTS OF THE ABS SYSTEM DID NOT INDICATE A PROBLEM THEY WERE UNABLE TO OFFER ANY KIND OF EXPLANATION OR REPAIR. I HAD APPROXIMATELY THREE TO FOUR CAR LENGTHS FROM ME TO THE NEXT CAR AT ABOUT 30 MPH, ENOUGH SPACE THAT I BELIEVE I SHOULD HAVE BEEN ABLE TO BRAKE WITHOUT COLLISION. WHEN I WENT FROM ACCELERATING TO RAPID BRAKING THERE WAS NO REAL SENSATION OF THE CAR SLOWING DOWN MORE THAN SLIGHT BRAKING. THE OTHER CAR HAD MINIMAL DAMAGE, BUT THE DRIVER OF THE OTHER CAR DID HIT HER HEAD ON HER STEERING WHEEL. I HAD CLOSE TO $3,000 IN DAMAGE TO MY FRONT END (HOOD BUMPER AND LEFT FENDER). *TR THE CONSUMER WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE BRAKES DESIGN. THE BRAKES ARE ELECTRONICALLY ASSISTED AND THAT THE COMPUTER WILL FIRST ATTEMPT TO USE THE ELECTRIC MOTOR FOR INITIAL BRAKING, THEN ENGAGE THE HYDRAULIC SYSTEM AND FINALLY THE ABS BASED ON FEEDBACK FROM VARIOUS SENSORS. THE MECHANIC DID AGREE, THAT IS POSSIBLE THAT WHILE THE COMPUTER IS EVALUATING THE BRAKING EFFICIENCY, A DELAY BETWEEN THE MOTOR ONLY BRAKING AND FULLY ENGAGING THE HYDRAULICS AND ABS ARE POSSIBLE AND PART OF THE DESIGN. UPDATED 08/02/07.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10195443July 6, 2007
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
INDICATOR LIGHTS FLASHED. MALFUNCTION INDICATOR LAMP STAYED ON. AT 2,644 MILES, 12 V. BATTERY DEAD & REPLACED. I WAS TOLD TO KEEP THE GAS TANK HALF OR A QUARTER FULL OR THE RESERVE GAS TANK WOULD CAUSE THE CAR TO RUN ON BATTERY. THE BATTERY MIGHT HAVE DIED BECAUSE THE CAR SAT TOO LONG BEFORE IT WAS SOLD/AT 8,879 MILES, I WENT IN. AFTER FILLING THE GAS TANK & TAKING OUT THE NOZZLE, GAS SPEWED & BUBBLED OUT. THE CAR STALLED WHILE DRIVING SLOWLY & WHILE IN PARK. INDICATOR LIGHTS FLASHED. THE MALFUNCTION INDICATOR LAMP AND MASTER WARNING LIGHTS STAYED ON. IT TOOK 5 MIN. TO TURN OFF THE CAR. I STARTED THE CAR. THOSE LIGHTS STAYED ON. I WAS TOLD I LEFT THE "TRUNK DOOR" OPEN & RAN DOWN THE BATTERY. (NOT TRUE.) THERE IS A GASKET AROUND THE ACCESS HOLE AND IF A PERSON "IS A LITTLE BIT OFF," THE GAS WILL REGURGITATE. (I WAS NOT " OFF" & DID NOT TOP OFF THE TANK.) THEY REPROGRAMMED THE COMPUTER. THE GAS TANK HAD NOT BEEN FILLED SO I KNEW THEY DID NOT FILL THE GAS TANK AND TRY TO RECREATE THE SITUATION AS THEY SAID THEY WOULD. I BOUGHT GAS AT A DIFFERENT PUMP. I STOPPED AT A STOP LIGHT. I COULD FEEL A LOSS OF POWER IN THE CAR. WHEN I PUSHED THE GAS PEDAL, THE CAR WOULD NOT MOVE. I TURNED THE CAR OFF AND ON 3 TIMES BEFORE IT WOULD MOVE. IT CREPT SLOWLY THROUGH THE INTERSECTION AS THE TRAFFIC SIGNAL TURNED RED. I TOOK THE CAR IN AT 8,936 MILES. I WAS TOLD IF MY PROBLEM IS ASSOCIATED WITH THE BATTERY THAT WAS TAKEN OUT OF MY CAR, IT IS NOT AT REPAIR PERSON'S RESPONSIBILITY BECAUSE HE DID NOT TOUCH MY BATTERY. WHEN A BATTERY IS DISCONNECTED FOR A CERTAIN AMOUNT OF TIME, IF SOMETHING IS NOT RESET, IT COULD CAUSE PROBLEMS. THEN, HE SAID NO TROUBLE FOUND/MY CAR STALLED AND/OR HAD A LOSS OF POWER. I TOOK IT IN AT 9,014 MILES. NO TROUBLE FOUND. I WAS TOLD THAT MY PROBLEMS COULD HAVE BEEN CAUSED BY A FAULTY GAS PUMP OVERFILLING MY TANK. THE GAS STATION IS NEW. THE MANAGER SAID THE PUMPS WERE INSPECTED. IF THERE WERE A FAULTY PUMP, EVERYONE WOULD HAVE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189449May 1, 2007
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL
2007 PRIUS WAS "T-BONED" ON THE DRIVER SIDE. OTHER CAR (HONDA) WAS GOING ~40 MPH, AND PRIUS WAS GOING ~25 MPH. AIR BAGS DID NOT DEPLOY IN THE PRIUS, BUT DID IN THE HONDA. DRIVER OF PRIUS HAD TO BE CUT OUT OF CAR AND SUFFERED MINOR INJURIES. MEDICS ON THE SCENE WERE SURPRISED THAT THE AIR BAGS DID NOT DEPLOY IN THE PRIUS. SINCE THE PRIUS WAS TOTALED, THE PARTS HAVE NOT BEEN REPAIRED OR REPLACED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10189459May 1, 2007
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), TIRES:TEMPORARY/EMERGENCY SPARE TIRE
CAUSE: FLAT TIRE IN THE FRONT LEFT OR FRONT RIGHT OF THE VEHICLE. THE FRONT LEFT DEMONSTRATING THE MOST SEVERE HAZARD FAILURE: THE TRACTION CONTROL SYSTEM ENGAGES REGULARLY DUE TO A DISCREPANCY BETWEEN THE SPARE AND NORMAL TIRE SIZE. TRACTION CONTROL CUTS POWER TO THE DRIVE WHEELS AND CANNOT BE OVERRIDDEN, CAUSING VEHICLE TO LOSE SPEED IN NON-DETERMINISTIC MANNER. VEHICLE IS NOT RESPONSIVE. CONDITION IS WORST DURING THE FIRST 40 MILES DRIVEN ON THE SPARE TIRE BUT CONSEQUENTLY IMPROVES DUE TO LEARNING INSIDE THE CAR COMPUTER. UNFORTUNATELY, VEHICLE IS MOST DANGEROUS WHEN THE DRIVER HAS THE LEAST CONTROL OVER THE SITUATION. CORRECTION: NONE, THE MANUFACTURER CLAIMS THE VEHICLE IS OPERATING AS DESIGNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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