Toyota Prius Complaints (2012)

449 consumer complaints on file.

#11436300October 11, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
ABS Actuator and Booster Assembly failing. No recall was issued but a safety bulletin to the dealer with a cutoff date and nothing issued to consumer to know it needs to be replaced. Now I am outside their service bulleting window with a 3,000 repair that should be covered indefinitely by toyota
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432347September 9, 2021
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, ELECTRICAL SYSTEM:HORN
The contact owns a 2012 Toyota Prius. The contact stated while attempting to use the horn, the horn failed to operate as needed. The contact also stated that the front passenger’s air bag warning light illuminated and then turned off. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clock spring failed and needed to be replaced. The vehicle was also taken to an independent mechanic who confirmed the cause of the failure. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was not included in the manufacturer communications regarding the clock spring assembly repair. The vehicle was not repaired. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429201August 16, 2021
UNKNOWN OR OTHER
I was in freeway going home last night after visiting my mom by point loma area San Diego. I was on 8fwy going east, then I merge to 805fwy South which I always and usually take same route. As I went on ramp of 805 South going on a steep high altitude, my 2012 PriusV stall and I can't accelerate when I was stepping into my gas pedal which I have already pushed it all the way in. So I quickly put emergency lights on and slowly guided my car to the right shoulder. I called AAA which I've been a member for so many years. And believe me it is really a life saver. This safety could have been worst from my experience of been driving for more than 30 years. I got it towed all the way home which was about 7 miles. The traffic was heavy on a Saturday night and I waited for almost 2 hours for my towing. When I got up this late Sunday almost noontime, I went out to check on my car and it is still saying "Check Hybrid System" with all the lights on my module was on. I started it and noticed there was an acceleration so I drove it back to my driveway since the tow truck just drop it off on the curveside close by my residence. It drove ok, and then I started my research online and I recently bought a code reader but not sure if it will work on my hybrid 2012 Prius V. Nothing came out on the reader. I called my buddy which was a certified ASE mechanic but has less experience on hybrid. But he has a more expensive code reader and analyser equipment and tools. I also check the Toyota headquarters and you website about my car on safety recalls. I just had taken this vehicle to the dealer for some sort of worldwide safety recalls on all this typical model. I've also read an additional recall and they just have launched it 01/2019. I've plug in my vin# on all of this sites for a check but nothing is coming out. But their complaint is similar to what's going on to my car. It's "Check Hybrid System" and I believe it's the Inverter issues. Please update me and also the Toyota HQ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428818August 12, 2021
VEHICLE SPEED CONTROL
The brake, abs, and stability control light come on and the brakes require more pressure to work . getting a code C1391 Abnormal Leak in the Accumulator. but I was never informed of this recall and there are no open recalls associated with my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425979July 22, 2021
SERVICE BRAKES
Brake Booster assembly has failed on my car preventing the regenerative braking to function normally and it could potentially lead to the brakes failing all together. Upon further research it seems to be a common issues with these vehicles and Toyota has a "Customer Support Program" under the code "ZJB" that will replace the faulty brake booster assembly. My car is still technically covered under the service bulletin that Toyota sent out but when I called several dealers and Toyota corporate, they notified me that my car was ineligible due to mileage. I was quoted over $3,000 at various dealers to replace the part to what amounts to a basically very expensive brake job. I am concerned for my safety in terms of the brakes failing while driving. This is my only vehicle and I have started to resort to driving on the city streets as opposed to the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424821July 14, 2021
SERVICE BRAKES
The brake, abs, and stability control light come on and the brakes require more pressure to function. The problem is intermittent, but has been happening more often and for longer. The rotors, pads, and brake fluid were looked at within the last month and have no issues. I am getting a code C1391 Abnormal Leak in the Accumulator. The symptoms, as well as my car year and make match this recall, but I was never informed of this recall and there are no open recalls associated with my VIN. https://toyotatalk.com/wp-content/uploads/2019/03/ZJB-Phase-2-.pdf?fbclid=IwAR1I91f2ohQk73kYnbBYOlOi-yYlpgVNQ0leI3N8uWbg7V4IMKgULdG7F10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421353June 18, 2021
ELECTRICAL SYSTEM, ENGINE
There has been a safety recall on my vehicle for the years 2004-2009 models of the Toyota Prius, but my model year is 2012 and I have the exact same issue. 1) My check engine light comes on and off and it appears to be the hybrid electric water pump issue related to the coolant. The cap pops off and spills out. 2) When the light comes on, I am assuming the car is starting to overheat and is putting myself and my 3 year old daughter at risk as this is the primary car we use to transport her. We have just stop taking her out at all due to this issue. When the car overheats, I pull over and it can be risky as sometimes, I am on the highway or local streets. I do not want this issue to cause problems for other other drivers as well while I am trying to pull over where ever I am. 3) The problem as I stated above has been acknowledge by you and Toyota but just for 2004-2009 models. 4) The problem has not been inspected by Toyota, the police, or third party. I have been the only person checking the car and I am using a diagnostic check engine light tool to read the code and looking under the hood to find the coolant pump leaking and popped out just as indicated in the recall for other models. 5) Yes, the check engine light and high temperature light goes on and off. The issue first appeared around November of 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421094June 15, 2021
POWER TRAIN
I went into Toyota of Fort Walton Beach, FL to remedy a recall (NHTSA Recall Number 18V684). She said that this recall is not on their list and thus would do nothing. I want this recall repaired as presently there is a safety risk. There are phrases in this recall of "1 unrepaired recall" and "Recall incomplete".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420370June 9, 2021
UNKNOWN OR OTHER
Three doors stopped opening and closing with the remote key and inside lock/unlock buttons in a span of three weeks. Not able to open and close the door with the remote key or lock/unlock button is a safety risk. Toyota confirmed that all three door lock actuators failed. Each one costs $800 to replace with a total cost of $2400. It is inspected by Toyota dealership, Toyota 101, 386 convention way, Redwood City, 94063. The car had only 36,448 miles. The problem appeared all of a sudden. First one lock failed. Soon all three locks failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419243June 1, 2021
SERVICE BRAKES
The brakes felt very spongy and the car was having a difficult time coming to a complete stop. The ABS, brake, and stability control lights turned on at the same time. Also, a whirring noise close to the passenger side started happening every 2-3 seconds. After some research I later learned that the noise is most probably coming from a brake pump assembly that has failed and is not able to keep pressure. The car is currently parked since I don’t feel safe to drive it. I contacted a local dealer to see if this part can be changed for free since this is not normal wear and is unsafe. I also learned in online Prius owner forums that there is a large group of Toyota Prius owners with the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417885May 20, 2021
SERVICE BRAKES
LIGHTS CAME ON AND CODE ARE C1252 AND C1253, BEEPING SOUNDED AND BRAKES WHEN TO FLOOR AND WOULDN'T STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405593March 30, 2021
SERVICE BRAKES
MY TOYOTA PRIUS 2012 WITH 95K MIL. ABS, TRACTION AND BRAKE LIGHTS CAME ON WHILE DRIVING ON HIGHWAY, THE BREAKING WASN'T LIKE USED TO BE, IT WAS MUSHY AFTER THE WARNING LIGHTS, TOOK IT TO TOYOTA DEALERSHIP THEY ESTIMATED $3500 FOR THE BRAKE REPLACEMENT THE FAULT CODES C1241, C1247, C1391 FOUND BREAK BOOSTER AND PUMP ASSY, NEEDED. THIS SHOULD BE RECALLED BY TOYOTA, ITS SAFETY ISSUE, I HAVE OWNED THE CAR SINCE IT HAD 41K MILES AND REGULARLY MAINTAINED THE CAR THROUGHOUT MY OWNERSHIP PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397691February 24, 2021
ENGINE
THIS VEHICLE HAS BEEN BURNING OIL FOR THE PAST 10,000 MILES. VEHICLE HAS HAD ALL SERVICES AND SYNTHETIC OIL CHANGES DONE FROM DAY 1 AT THE DEALERSHIP. OIL CHANGES EVERY 5,000 MILES SINCE DAY 1. AT 90,000 MILES THE CAR STARTED BURNING OIL EXCESSIVELY. COMPLAINTS AND DIAGNOSTICS WERE ATTEMPTED AT TOYOTA FRANCHISE DEALERSHIPS BUT THEY FAILED TO FIND THE ISSUE. FINALLY AT 100,000 MILES THE ENGINE FAILED DUE TO HEAD GASKET FAILURE. THIS VEHICLE IS CLASSIFIED AS A PARTIAL ZERO EMISSION VEHICLE AND IT IS REGISTERED IN A STATE THAT FOLLOWS CALIFORNIA AIR RESOURCE BOARD REGULATIONS AND IS BEING SERVICED IN A STATE THAT FOLLOWS AS WELL. UNDER THE PZEV REGULATIONS, TOYOTA WARRANTIES EMISSION RELATED COMPONENTS FOR 15 YEARS OR 150,000 MILES. UNDER TOYOTAS WARRANTY GUIDE IT STATES SEALS AND GASKETS ARE COVERED. THE MANUAL DOES NOT CLARIFY ANY FURTHER LEAVING THE COVERAGE LEVEL VAGUE AND QUESTIONABLE. UPON TRYING TO GET TOYOTA TO REPLACE THE ENGINE, THEY GAVE US A WEEK OF NO RESPONSES AND FINALLY DECLINING THE CLAIM EVEN WHEN THE MANUAL STATES IT SHOULD BE COVERED. THE OIL BURNING ISSUE WITH THIS MOTOR IS A BIG PROBLEM THAT TOYOTA HAS BEEN TRYING TO COVER UP. TOYOTA IS QUOTING $13,000 FOR ENGINE REPLACEMENT. THEY HAVE A SERVICE BULLETING REGARDING THE OIL BURNING BECAUSE IT'S A KNOWN ISSUE, BUT THEY ONLY HONOR CLAIMS UNDER THE 5 YEAR 60,000 MILES POWER TRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395695February 11, 2021
SERVICE BRAKES
BRAKE MASTER CYLINDER AND BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387560January 11, 2021
SERVICE BRAKES
MY 2012 PLUG-IN PRIUS CAME UP WITH A C1391 CODE. THE ABS, BRAKE AND BRAKE SKID LIGHTS CAME ON. I HAVE NO RE-GEN BRAKING AND WHEN I ACTUALLY BRAKE IT SEEMS VERY SLUGGISH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383446December 14, 2020
ENGINE
WHEN IDLING THERE IS A LOUD RATTLE AND MULTIPLE RANDOM MISFIRES IN THE ENGINE. APPEARS TO BE A HEAD GASKET LEAK PROBLEM FROM READING FORUMS. I HAVE BEEN TO MULTIPLE REPAIR SHOPS THEY CANNOT DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374498November 13, 2020
SERVICE BRAKES, ENGINE
ABS , TRACTION CONTROL,BRAKE LIGHTS ON. NO POWER ASSIST BRAKE, NO ABS, NO TRACTION CONTROL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341979July 29, 2020
SERVICE BRAKES
MY 2012 PRIUS WAS DIAGNOSED AT OUR TOYOTA DEALERSHIP. THEY SAID IT NEEDS A BRAKE BOOSTER/SOLENOID. WHEN I LOOKED INTO IT, IT SEEMS THAT THIS HAS HAPPENED TO HUNDREDS OF CONSUMERS WITH PRIUS CARS FROM THE SAME ERA. IT IS A DEVASTATING $3,000 REPAIR. TOTAL INJUSTICE IF IT IS A MANUFACTURER ISSUE AS IT SEEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329804June 20, 2020
STEERING
THE STEERING WHEEL MAKE A CLUNKING NOISE AND FEEL LIKE IT'LL FALL OFF WHEN DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319687March 30, 2020
ENGINE
PROBLEM WITH HEAD GASKET, LOW MILES, COLD ENGINE STARTING, STATIONER, AND SOME TIMES IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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