Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11482156August 31, 2022
SERVICE BRAKES
I was driving my car with my daughter and was about to stop at the intersection and at that moment I realized that the car was not slowing down. ABS, Brake, and Traction control lights up on the dashboard. I was very scared and pressed the brake to the end and only then the car was able to stop. Further I found out that this is a very common problem for this model, but Toyota does not recognize this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478461August 9, 2022
SERVICE BRAKES
After descending a long mountain highway in our 2010 Toyota Prius and coming to a stop at the bottom the brake pedal travel suddenly increased, brake effectiveness decreased, and many dashboard lights suddenly came on including the brake system warning light and stability control system light. The next morning the dealer diagnosed a brake booster failure and prescribed replacement of the brake booster and master cylinder. Since this was a safety issue we had them do the work at a total cost to us of $3,363.93. They covered a rental car for us for only part of the repair period, which took 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478136August 8, 2022
SERVICE BRAKES
The contact owns a 2010 Toyota Prius. The contact stated while driving 40 MPH, the ABS and traction control warning lights illuminated along with several unknown warning lights. The contact also stated that the brake pedal would depress to the floorboard while in operation. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with a defective brake booster pump and ABS control module. The manufacturer was notified of the failure and informed the contact that there were no recalls or warranties on the VIN. The dealer was also notified and confirmed that the vehicle was not included in NHTSA Campaign Number: 10V039000 (Service Brakes, Air) which he linked to the failure. The vehicle was not repaired. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478228August 8, 2022
SERVICE BRAKES
While driving, left dash-light cluster and ABS triangle illuminated in-traffic with no visual pre-warning or audible alarm. Pedal pressed full force to bring car to stop and not plow vehicle in-front. Owners manual & internet suggests ABS & booster pump failure. Call to mechanic also suggests booster pump and ABS module as possible basis for trouble lights. Arranging transport to Prius specialty shop (not dealer) for further diagnose. No collision no injuries. Note. Full service brake rotors & pads completed 27-days earlier and only 671-miles driven since costing $946 paid. No issues discovered by reputable Prius shop as to noise, leak or visual other. R.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477501August 4, 2022
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
Hello there, my name is Lashyrah and I do not know much about cars so most of this is unknown. The person I bought my vehicle from did not give me much information and I was desperate at the time so I bought it. Most of the lights on the dashboard are on: ABS, Brake system, Engine, Tire/Safety Alert, Fuel pump reset warning, and Stability control are lights that come and go. I have used the code system to try to reset these things and they go away then pop back up. Sometimes while I am driving, all the dashboard lights disappear and the breaks start getting really touchy and it feels completely different driving until the previous lights all come back on. This has been an issue before and when I last went to Toyota to get my car serviced, I asked them to check the lights and system, and if they could do a multi-point inspection. They wanted me to pay $300 just to find out why the lights keep coming back on. Please help me get this fixed at no cost I am a single mom and college student working part time so I need my car to get around or a free loaner car to get around until this is fixed. I strongly feel these are recalls that did not get taken care of or are not showing up in the recall system. I need assistance as soon as possible and would like to know my options, especially after getting a notice in the mail a few days ago from Toyota about my car possibly being affected. My fuel gauge is also empty at around 3 bars or sometimes 2 bars instead of going all the way down to empty, costing me more money on gas having to fill it up more often. Thank you for your time and help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476873August 1, 2022
SERVICE BRAKES
About 3 weeks ago, I was driving down PCH around Manhattan beach , California. Suddenly the dashboard lit up like a Christmas tree , the ABS light , Brake light , pre-collision system light and a yellow triangle with an exclamation point in the middle all turned on at the same time , and a loud beeping alarm went off inside the car that was deafening and most importantly the brake pedal turned very hard I had to stand up on it just to slow down to brake and my braking distance tripled . I almost hit the car in front of me . I had this terrible feeling that the car isn’t safe to drive . It feels like the brakes failed. Luckily there was an autozone nearby so I pulled in their parking lot and borrowed a code scanner . C1252 , C1253, C1319 was the codes that showed up all indicating that the abs system failed and the results is recommending to replace the brake booster pump and the abs module. There’s also a leak of some kind within the abs system. I brought it to an independent auto shop near my residence and the shop told me that the and power brake booster and the abs module needs to be replaced . The repair will cost $2.000 to get fixed in which I can not afford. I was able to seek help from my siblings and was able to come up with $1200 . So I’d figured the shop owner might be able to let me pay half first and half in 2 weeks or so when the car is fixed. But when they replaced the 2 parts with brand new ones ..yhe ECU isn’t communicating with the ABS module . The shop suggested that we bring the car to a Toyota dealership to get it diagnosed to figure out why the abs system is still faulty even when the abs power brake booster and abs module were replaced with new ones . Toyota dealership said they will charge $795 just to diagnose it . I almost passed out in shock.. I haven’t worked since the brakes failed on my car and I can’t afford to pay for the repair . Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476740July 31, 2022
SERVICE BRAKES
while driving on 01/31/2022, I noticed several warning lights came on suddenly on the dash and heard intermittent beefing noise while driving. I took my car to the dealership and they found M R&R brake booster and booster pump needs to be replaced and they informed me that recall warranty time of that equipment has expired and I paid for it to be replaced costing me $3539.76. Toyota motor company told me that they are not responsible to repair or replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475823July 25, 2022
SERVICE BRAKES
ABS and traction lights on ABS system not working was informed it is the break booster and ABS pump same as recall that ended in 2021 , I was never informed of recall and have found many other owners were not informed. At the cost of cars today many can’t afford to buy new and this is a serious Safty issue Toyota should take responsibility for the repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475364July 22, 2022
SERVICE BRAKES
I have been experiencing issues with my brakes for last few years. I had received a letter from Toyota in 2019 stating that my car has faulty brake system and Toyota will repair the issue by replacing faulty brake components free of charge. However local Toyota dealer refused to complete the repair multiple times. First they suggested that they have not received any letter from Toyota. Then they said that they were busy and I should come back later. They also told me to put the car on Park gear or re-start the car to get rid of ABS lights. Also they stated that repair can be done anytime later until my car reach to 150,000 miles. Last week I went back to Toyota dealer again. This time they told me I should have repaired the car through extended warranty. I was also told that their former service staff must have misguided me. I contacted Toyota Customer Care and complained about this issue. They confirmed that they can see in their system that I had visited the dealer for brake issue back in 2019 and repair was not done. However they suggested that Toyota will not provide any help now. Because issue is between me and the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475101July 21, 2022
ELECTRICAL SYSTEM, ENGINE
2010 Prius started up in the garage 3 hours after being shut down. I am certain the car was NOT still running while we unloaded groceries from hatchback and left the garage. * Nothing was retrieved from the front seat so no accidental start could have occurred. * My son "heard it start" almost 3 hours after the vehicle had been shut off while in another room near the garage. * I heard nothing from the upstairs. * The Prius key fob was nowhere near the vicinity of the vehicle at the time it started nor was any person. In fact, both key fobs were upstairs and only the currently used 1 had a battery and was stored inside a tin so as to always know where it was. *Toyota executives were made aware of incident but essentially denied the Toyota could start without the key fob: "Toyota is not aware for any possible way for the vehicle to be started without the key."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473171July 10, 2022
AIR BAGS
When start the car, passenger side both "airbag off" light and "airbag on" light on for a second, then both lights off, then "airbag on" light on and keeping on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472861July 8, 2022
SERVICE BRAKES
While driving, without stepping on the brakes, a number of warning lights came on; including brakes, ABS warning, and stability control. When attempting to stop the car the brake pedal went down a long way before the brakes engaged. I then limped home. After deciding what to do I called a Toyota dealer, made an appointment, then limped to a dealership for evaluation and service. While on the way to the dealership, the brakes were erratic; sometimes the brakes and pedal acted normally and other times it would go down a long way before braking. The warning lights stayed on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472630July 6, 2022
AIR BAGS
When start the car, passenger side airbag light stays on until shut-off the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472252July 4, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
2010 Toyota Prius. Driven about 10000 miles a year. Brake booster system went out at about the 125,000 mile mark. Reason to complain is no parts are available for repair and it is a common problem. Check out youtube.com about it. Dealer has a long waiting list, with no idea of availability. Local repair shops do not have any pumps, meaning there are many cars being driven with defective brake systems. An unusual Toyota recall for the brake problem happened in 2019 that expired in 2020 but my brakes were OK at that time. With so many Prius vehicles on the road, this problem needs more exam and Toyota forced to provide quicker relief, even a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472151July 2, 2022
SERVICE BRAKES
The braking system malfunctioned resulting in loss of braking ability and response along with various warning lights including ABS, Brake, and Traction Control. The vehicle produced a C1391 Diagnostic Trouble Code (DTC) indicating "abnormal leak of accumulator pressure." After taking the vehicle to a local Toyota dealer, I discovered there was a voluntary customer support program to replace what was known to be defective brake booster parts that expired in 2020. I previously did not receive any notification about the issue and am now told it will cost thousands of dollars to replace the brake booster parts known to be defective. I now have a vehicle that is unsafe to drive unless I spend an exorbitant amount of money to replace the aforementioned parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472054July 1, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
The ABS, Brake, and traction control light came on. The braking became difficult. The car did stop but if it was in an emergency circumstance there may have been a collision. I called Toyota about the issue and was informed that there was a brake actuater and master cylinder issues with this make and model. Toyota replaced them in cars that had this issue under a special warranty that was over in 2021. It is a $3500 issue. I purchased this car new and have never received a notice about bad braking system. I have lived at the same address since the purchase. Toyota informed me that notices were not sent out, however if the owner came in with this issue before 2021 it would have been repaired and replaced. I can not understand how ALL owners were not informed. I do not understand how a recall wasn't enforced. I live in Florida where the speed limit is 70mph. This could have been deadly. I looked on forums online and apparently this has been an issue for many many 2010 Toyota Prius. I have a case in with Toyota American. 220701001489. I can use any help I can get with this issue. It may save a life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471550June 29, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2010 Toyota Prius. The contact stated while driving approximately 25 MPH, the ABS warning light illuminated. The contact stated that the braking system was not normal however, the vehicle was drivable. The contact drove the vehicle to an independent mechanic who provided the contact with a code for an ABS fault. The vehicle was not repaired. The contact notified the manufacturer of the failure. The approximate failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471002June 26, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brakes ABS stopped working. It is a known issue and is effecting many older Prius drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470295June 21, 2022
SERVICE BRAKES
The contact owns a 2010 Toyota Prius. The contact stated while driver was driving 65 MPH and depressing the brake pedal, multiple times, the vehicle brakes failed to stop the vehicle within a reasonable time. The contact stated there were several unknown warning lights illuminated simultaneously. The driver was able to slow the vehicle using the parking brake and driving onto the grass on the side of the road. The driver was able to continue driving to the local dealer. The vehicle was diagnosed and the contact was informed that the braking system needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V235000 (Service Brakes) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 179,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470034June 20, 2022
UNKNOWN OR OTHER
The car while being driven experienced a hard unprovoked break while on the road. The check hybrid system light then went on. The inverter has gone bad despite me completing the previous recall repair meant to avoid this issue. Toyota in 2021 agreed to pay for failed inverters outside of warranty on SOME 2010 Priuses but my VIN is not included in that recall. The repair cost nearly meets the value of the car at this point and also almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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