Toyota Prius V Complaints

479 consumer complaints on file.

#11364848October 17, 2020
SERVICE BRAKES, ENGINE
THE ABS BRAKE PUMP EXPERIENCED AN "INTERNAL FAILURE" AT MILEAGE OF 113K. THERE IS A CUSTOMER SERVICE NOTICE THAT COVERS 2012 TOYOTA PRIUS AND PRIUS PLUG IN FOR THE SAME ISSUE REGARDLESS OF MILEAGE UNTIL 2019, AND THEN UP TO 150K MILES AFTER THAT. HOWEVER, MY 2012 PRIUS V WAS NOT COVERED. THIS ABS BRAKE PUMP JUST SUDDENLY FAILED, THERE WEREN'T ANY LEADING INDICATORS. TOYOTA KNOWS IT SUPPLIED DEFECTIVE PARTS FOR THE ABS BRAKE PUMP. THERE IS ALREADY A LAWSUIT OF OTHER 2012 PRIUS V OWNERS COMPLAINING OF THE SAME. HOWEVER, TOYOTA HAS NOT CORRECTED THEIR SERVICE NOTICE. THEY WON'T RELEASE THE DETAILS OF HOW THEY CAN JUSTIFY COVERAGE TO ALL OTHER 2012 PRIUS, AND PRIUS PLUG-IN, BUT NOT PRIUS V. THE REPAIR IS SIGNIFICANT ~ $3,500. ALSO, LAST YEAR MY ENGINE BLOCK WAS CRACKED AND NEEDED TO BE REPLACED. THANKFULLY, THIS HAPPENED ~ 80K MILES, SO IT WAS STILL UNDER EXTENDED WARRANTY. BUT THIS FAILURE WAS SURPRISING FOR A TOYOTA. I HAD WONDERED WHY I HAD TO CHANGE THE OIL MORE QUICKLY THAN THE RECOMMENDED 10K, I WOULD CHANGE IT EVERY 5-7K, OR AT LEAST HAVE IT CHECKED. IT SEEMS THEY HAVE THE SAME ISSUES WITH THEIR 2020 RAV 4S. I'M SURPRISED THEY HAVEN'T FIXED AN ISSUE FROM A 2012 VEHICLE YET BY 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353170September 4, 2020
EXTERIOR LIGHTING
SINCE WE HAD PURCHASE OUR CAR PRIUS V FOUR WITH DRL (DAY RUNNING LIGHTS)(VERTICAL LED UNIT IN BUMPER) THEY NEVER WORKED PROPERLY-HENCE NOT VISIBLE IN OUR ACCIDENT.. UNLIKE OTHER EARLIER MODELS THE USER COULD ADJUST THE SENSOR AND TURN THIS FEATURE ON OR OFF-BUT NOW THE FEATURE CAN ONLY BE PERFORMED BY A TOYOTA SERVICE MECHANIC. THE FEATURE ALSO OPERATES OFF A DAY LIGHT SENSOR THAT ALSO CANNOT BE ADJUSTED BY THE OWNER OF THE VEHICLE. HENCE SINCE THIS IS A SAFETY FEATURE NOTED IN FAQ ON TOYOTAS SITE IT SHOULD BE CONSIDERED FOR A RECALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353015September 3, 2020
SERVICE BRAKES
MY BRAKES FAILED ON A TWO-LANE DIVIDED STREET IN LUTZ. WE WERE DRIVING STRAIGHT, AND WHEN MY HUSBAND PUT HIS FOOT ON THE BRAKE, THEY FAILED. WE DROVE TO THE NEAREST TOYOTA GARAGE AND THE AGENT SAID THAT IT WAS A MASTER CYLINDER PROBLEM BUT THE PRIUS WOULD BE COVERED UNDER A RECALL - PRIUS' LESS THAN 10 YEARS OLD AND LESS THAN 150,000 MILES ON THE CLOCK WERE COVERED. MY CAR FIT BOTH CRITERIA. ON RETURNING TO COLLECT THE CAR, NONE OF THE V CLASS PRIUS' WERE INCLUDED. THE PART NUMBER WAS C1391. WE HAD TO PAY $3886.09. OUR MANUFACTURER NUMBER WAS NOT COVERED. IT WAS ONE NUMBER DIFFERENT. I SPOKE TO THE MOST SENIOR EXECUTIVE I COULD CONTACT AT TOYOTA. (DANNY CASTRO). DANNY HAD NO ANSWERS THAT I FOUND SATISFACTORY. HIS BASIC REPLY WAS: 'YOUR MANUFACTURERS NUMBER IS NOT INCLUDED.' THESE ARE MY CONCERNS AND REASONS: 1. THERE IS A KNOWN FAULT WITH THE MASTER CYLINDER WITH ALL PRIUS CARS, BUT THE COMPANY SAYS THAT IT IS ONLY RESPONSIBLE FOR CERTAIN MANUFACTURER PART NUMBERS, WHICH DOESN'T INCLUDE THE V'S. I THINK IT'S A DESIGN FAULT AND BY GIVING THE PART A DIFFERENT NUMBER TO AVOID THE RECALL ON V'S, SEEMS UNDERHANDED. 2. THERE IS NOTHING I HAVE DONE TO INSTIGATE OR AGGRAVATE THIS PROBLEM. 3. MY CAR HAS BEEN PERFECTLY SERVICED AND I HAVE NOT MISSED ANY MILEAGE DATES. 4. WE WERE LUCKY. WITH THE BRAKES FAILING ABRUPTLY AND WITHOUT WARNING, WE WERE AT RISK AND I BELIEVE THAT MY COMPLAINT MAY SAVE OTHERS THAT AREN'T SO FORTUNATE AS US. ALL PRIUS CARS SHOULD BE COVERED UNDER THE RECALL PROGRAM.THE INTERNET DOCUMENTS MASTER CYLINDER FAILURES ON ALL PRIUS MODELS, THE TOP ONE BEING A LEAK; MY PROBLEM. 1.5 MILLION CARS ARE BEING RECALLED - WHY NOT MINE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352892September 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM
IT IS HAVING HEAVY MISS FIRE WHICH MAKE THE ENGING SHAKING TOO MUCH MANY TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351694August 27, 2020
SERVICE BRAKES
TL-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351142August 25, 2020
ENGINE
AT ABOUT 100,000 MILES THE ENGINE BEGAN USING (BURNING) OIL AT THE RATE OF ABOUT 1 QUART EVERY 1000 MILES. NOW AT 150,000 MILES THE OIL USAGE IS 1 QUART PER 500 MILES. THE OIL HAS BEEN CHANGED USING THE RECOMMENDED LUBRICANT MORE OFTEN THAN REQUIRED SINCE THE CAR WAS NEW. TOYOTA IS AWARE OF THE PROBLEM AND HAS REDESIGNED THE PISTONS AND RINGS BUT BUT OFFERS NO FINANCIAL HELP FOR CARS OFF WARRANTY. THE DEALER ESTIMATED REPAIR COST IS OVER $5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343215August 4, 2020
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FUNCTIONED INTERMITTENTLY. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPIRAL CABLE ASSEMBLY AND CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341572July 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
[XXX] CAR DOES NOT STARTS STALLING DOES NOT LOCK OR UNLOCK DOES NOT RESPOND TO KEY FOB DOES NOT RESPOND POWER BUTTON OR START BUTTON MAKES SOME KIND OF NOISE WITH ALL LIGHTS BLINKING REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340784July 21, 2020
ENGINE
APPROXIMATELY 2 MONTHS AGO I STARTED HAVING PROBLEMS WHEN STARTING THE CAR IN THE MORNINGS OR AFTER THE VEHICLE SAT FOR A WHILE. WHEN STARTING THE VEHICLE IT WOULD SHAKE AND RUN ROUGH BUT WOULD RUN GOOD AFTER IT WARMED UP. I TOOK IT TO MY LOCAL TOYOTA DEALER AND A MANIFOLD AND A SENSOR WAS ORDERED BY THE DEALER. THE NEXT DAY I WENT BACK TO THE DEALER TO HAVE THE PARTS INSTALLED. I SAT IN THE WAITING AREA FOR OVER 2 HOURS ONLY TO BE TOLD IT WAS NOT THE MANIFOLD AND SENSOR. AFTER A SCOPE WAS USED TO DIAGNOSE THE PROBLEM. THIS TIME I WAS TOLD I EITHER HAD A LEAKING GASKET OR A CRACKED ENGINE HEAD. THIS PRIUS V ONLY HAS 94245 MILES ON THE ENGINE. IT HAS ALWAYS HAD REGULAR MAINTENANCE AT THE TOYOTA DEALER. THE DEALERSHIP QUOTED ME TO REPLACE THE ENGINE AT $6000.00. I HAVE NEVER HAD A VEHICLE WITH LESS THAN 100,000 MILES USAGE TO NEED A NEW REBUILT ENGINE ESPECIALLY A TOYOTA PRODUCT. I AM VERY DISAPPOINTED IN TOYOTA. THIS WAS A KNOWN CONCERN ON TOYOTA'S PART AND IT WAS NOT PROPERLY ADDRESSED IN A RECALL, NOW I AM LEFT HOLDING A VERY EXPENSIVE BAG. HOW MANY OTHER UNSUSPECTING,CUSTOMERS WILL YOU LOSE BESIDES ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339636July 15, 2020
SERVICE BRAKES
THIS IS SOMETHING THAT'S HAPPENING OCCASIONALLY, I'M DRIVING AND ALL OF THE SUDDEN, THE TRACTION CONTROL, ABS AND BRAKE LIGHTS, TURN ON AND THE BRAKE PEDAL FEELS SLUGGISH AND STARTS TO APPLY AT A DANGEROUS LOW LEVEL, THE PEDAL ALMOST HITS THE FLOOR, THEN A DAY MAY PASS, THEN IT STARTS NORMAL AGAIN, FOR A COUPLE OF HOURS, THEN, THE LIGHTS COME ON AGAIN, AND THE PEDAL STARTS WITH THE PROBLEM AGAIN, IT'S GETTING VERY DANGEROUS FOR ME TO DRIVE THE CAR. THAT HAPPENED WITH MY YOUNGEST SON AND MY GRANDSON, THIS STARTED AT APRIL, AND IT STILL DOING IT 'TILL THIS DAY, PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339229July 13, 2020
SERVICE BRAKES
MY ABS ACTUATOR HAS COMPLETELY FAILED. I WAS GETTING CODE C1391 WHEN I FIRST HAD THE PROBLEM DIAGNOSED AND RECENTLY IT FINISHED FAILING COMPLETELY. I WAS ON THE HIGHWAY WHEN IT DID AND I SEVERELY LOST BRAKE PRESSURE AND ALMOST GOT IN A CAR ACCIDENT BECAUSE OF IT. THIS ISSUE WAS RECALLED ON REGULAR PRIUS HATCHBACKS BUT BECAUSE THE PRIUS V'S ABS PUMP SYSTEM IS SLIGHTLY DIFFERENT TO COMPENSATE FOR THE DIFFERENT WEIGHT OF THE PRIUS V, THE PRIUS V DOEST FALL UNDER THE EXTENDED WARRANTY TO HAVE THE ISSUE FIXED EVEN THOUGH IT IS THE EXACT SAME ISSUE THAT THE REGULAR PRIUS' HAVE BEEN HAVING WHICH THEY EXTENDED THE WARRANTY ON. IM EXTREMELY FRUSTRATED BECAUSE I HAVE CALLED MY DEALERSHIP AS WELL AS THE TOYOTA HELPLINE TO REPORT THIS AND THEY SAY THAT THERES NOTHING THEY CAN DO FOR ME AND THAT MY CAR IS JUST NOT COVERED UNDER THE EXTENDED WARRANTY BECAUSE THE WARRANTY DIDNT APPLY TO PRIUS V'S EVEN THOUGH ITS THE SAME PART HAVING THE SAME ISSUE. I'VE BEEN QUOTED $4,000 TO HAVE THIS FIXED AND I CAN'T AFFORD THAT RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337553July 5, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
RATTLE TYPE OF NOISE CAN HEAR AND FEEL FROM DRIVER'S SIDE IN FRONT SUSPENSION AREA WHILE DRIVING LOWER SPEED AND WHEN PUSH BRAKE AND STOP . MOST OF NOISE HAPPENED WHEN PUSH BRAKE TO STOP AND SLOWLY START DRIVING / MOVING VEHICLE AGAIN . THOUGHT NOISE IS FROM SUSPENSION BUT AFTER BEING FULL INSPECTION ON VEHICLE , MECHANICS BELIEVE IT'S NOISE FROM " HYBRID SYSTEM POWER INVERTER " . SEARCH RECALL STATES ON NHSTA WEB AND FOUND RECALL IS " INCOMPLETE " . SO AM PLANING TO BRING IT AND ASK AT TOYOTA DEALER IN CULVER CITY CA WHERE I ORIGINALLY PURCHASED VEHICLE FOR REPAIR / REPLACE INVERTER . IT SUPPOSED TO BE PERFORM AS FREE OF SERVICE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330661June 24, 2020
SERVICE BRAKES
THE MASTER BRAKE CYLINDER BROKE DOWN ON MY CAR. THE WARNING LIGHTS FINALLY CAME ON HOWEVER THE ISSUE WAS NOTICEABLE BEFORE THAT AS THE CAR BRAKING AT LOW SPEEDS CREATED SLIGHT STUTTERING STOPS WHEN COMING TO THE END OF A COMPLETE STOP PLUS MORE IMPORTANTLY, WE NOTICED BRAKING WAS GETTING MORE DIFFICULT AT CERTAIN TIMES. THIS ISSUE IS CREATING A COST OF OVER $3000 TO REPAIR. NUMEROUS OTHERS EXPERIENCED THIS SAME ISSUE WITH THE PREVIOUS PRIUS MODEL (GEN 3) AND TOYOTA ACKNOWLEDGED IT AND EXTENDED THE WARRANTY TO THOSE MODELS BUT NOTHING SEEMED TO BEEN HAVE CORRECTED WITH THE PRIUS V. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330139June 22, 2020
ELECTRICAL SYSTEM
THIS VEHICLE HAS A PUSH START AND KEYLESS REMOTE FOB. THE ENGINE WAS STARTED PROPERLY WITH THE KEYLESS REMOTE INSIDE OF THE VEHICLE. I STEPPED OUT OF THE VEHICLE AND THE KEY WAS LEFT OUTSIDE OF THE VEHICLE. I DROVE AWAY AND THE ENGINE WAS STILL RUNNING. THERE IS NO SAFETY FEATURE THAT NOTIFIES YOU THAT THE KEY IS OUTSIDE OF THE VEHICLE OR STOPS THE ENGINE WHEN THE KEY IS OUT OF RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328473June 12, 2020
SERVICE BRAKES
THE ACTUATOR HAS BEEN MAKING NOISE FOR THE PAST YEAR . I TOOK IT TO THE DEALER ABOUT FEB 2019 AND SINCE MY WARRANTY HAD JUST EXPIRED THE DEALER WOULD NOT FIX. AND TODAY IT'S BEEN WORSE . EVERY TIME I AM AT A STOP IT MAKES TONS OF NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327947June 9, 2020
SEAT BELTS
REAR PASSENGER SIDE SEATBELT JAMS FREQUENTLY. ISSUE STARTED ~3YRS INTO OWNERSHIP BUT SINCE USING LATCH CAR SEATS FOR MY KIDS IN THAT SEAT DIDN'T NEED TO USE OR WOULD USE OTHER SEATS IF UNABLE TO RELEASE THE SEATBELT. I TOOK INTO DEALERSHIP TO LOOK AT 5YR / 80,000 MARK (NOV 2018) AND THEY TUGGED AND WERE ABLE TO GET FUNCTIONAL, BUT PROBLEM QUICKLY CAME BACK. NOW AT 7YR/100,000 MARK, BELT IS COMPLETELY NON-FUNCTIONAL AND REQUIRING A $400 REPLACE COST (OUTSIDE OF ANY WARRANTY PER DEALERSHIP AND TOYOTA CORPORATE SO NO FURTHER ACTION TAKEN). MY CASE ID IS [XXX] WITH TOYOTA AND I AM CURRENTLY INCURRING THE COST TO REPLACE AS MY DAUGHTER IS NOW OUTSIDE NON-LATCH CAR SEATS. I WOULD FEEL SICK TO MY STOMACH IF ANYONE ELSE HAS SIMILAR ISSUE AND DECIDED TO NOT REPLACE AND IN COURSE OF AN ACCIDENT WOULD BE INJURED OR DIE BECAUSE OF IT. I FEEL THIS SHOULD BE A RECALL ITEM IF THERE ARE ISSUES WITH THE PART AND FEEL SINCE THIS IS BEING CONSIDERED OUTSIDE OF ANY WARRANTY MAKE ME HESITATE TO PURCHASE ANOTHER TOYOTA AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326622May 30, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WE WERE DRIVING IN THE CITY AND AFTER GOING ON A SLIGHT INCLINE ROAD THE CAR STARTED TO LOSE POWER. NOTICED A FEW WARNING INDICATORS CAME ON THE DASH THEN I LOST THE ABILITY TO ACCELERATE THE CAR SO I HAD TO PULL OVER WHILE IT WAS SLOWING DOWN. I RESTARTED THE CAR AND WAS ABLE TO DRIVE SHORT DISTANCES TILL IT COMPLETELY LOST THE ABILITY TO DRIVE DUE TO LOST OF ACCELERATION. VERY SCARY SITUATION AND IT SEEMS LIKE ITS DUE TO THEIR INVERTER ISSUES THEY WERE TRYING TO FIX WITH A SOFTWARE UPDATE. IF THE SHOP CONFIRMS, ITS DUE TO THE INVERTER ISSUES, NOT SURE IF ID FEEL SAFE DRIVING THE CAR EVEN IF THEY REPLACE THE WHOLE INVERTER ASSEMBLY. IT'S OUR FAMILY CAR FOR ROAD TRIPS AND I WOULDN'T FEEL COMFORTABLE UNTIL THEY FIND A SOLID FIX FOR THIS ISSUE. 3 RECALLS FOR THE SAME ISSUE? THAT'S RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326440May 29, 2020
ENGINE
I AM THE FIRST OWNER OF THIS VEHICLE IT HAS ABOUT 110K MILES RECENTLY THE STARTED TO SHAKE WHEN I START IT IN THE MORNING OR WHEN PARKED FOR A WHILE IT STARTED TO SHOW THE CHECK ENGINE LIGHT SOME TIME IT GOES AWAY ON ITS OWN SO I FIGURED I WILL DO 100K SERVICE CHANGED THE SPARK PLUGS OIL FILTER ETC. THE SHAKING WENT AWAY BUT AFTER 1K MILES THE SYMPTOM CAME BACK WITH SERVICE ENGINE SOON AND CHECK ENGINE WHEN I SCAN IT THE CODE READ P0301 I HAVE ALSO NOTICED THE COOLANT IS LOW WENT TOYOTA PICKED UP A COOLANT AND ADDED ABOUT A QUART THEN THE PROBLEM STILL PERSISTED WHEN I WENT ONLINE FOR AN ANSWER I WAS SURPRISED BY WHAT I DISCOVERED MOST OF THE CARS WITH THE SAME PROBLEM NEEDED AN NEW OR REBUILD ENGINE AS LONG TIME TOYOTA FAN OWNED MANY DIFFERENT ONES I WAS BAFFLED BY THIS PROBLEM I NEED HELP. AS I LEARNED ONLINE THIS PROBLEM AFFECTS MOST OF GEN 3 PRIUS AT THIS POINT I DON'T KNOW WHAT TO DO EXCEPT ASK TOYOTA FOR REPAIR OR REPLACEMENT OF THE ENGINE AS I JUST FINISHED PAYING FOR IT. THE PROBLEM HAPPENS ONLY WHEN THE ENGINE IS RUNNING AT STOP OR DRIVEN AT LOW SPEED I HAVE ALSO NOTICE THE AVERAGE GAS MILEAGE SUFFERS. WHEN THE CAR IS ACCELERATING THE PROBLEM SEEMS BE UNNOTICEABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326327May 28, 2020
SERVICE BRAKES
WHILE DRIVING THE VEHICLE A SEQUENCE OF 4 LIGHTS APPEARS ON THE DASH- 1. BRAKE LIGHT 2. MASTER WARNING LIGHT 3. SLIP INDICATOR LIGHT AND 4. ABS (ANTI-LOCK BRAKE SYSTEM INDICATOR LIGHT). WHEN THIS HAPPENS THE VEHICLE'S POWER BRAKING SYSTEM GOES INTO WHAT SEEMS TO BE A MANUAL MODE MAKING THE PEDAL HARD TO PRESS AND BRAKES TO MALFUNCTION, IT IS SO DANGEROUS. I TOOK THE VEHICLE TO MY LOCAL TOYOTA DEALER AND THEY CONFIRMED FAULT CODE C1391 (ABNORMAL LEAK IN THE ACCUMULATOR) AND THE "BRAKE CYLINDER ASSY. ABS PUMP, PART # 47050-47110 IS DEFECTIVE. THE ESTIMATE GIVEN BY THE DEALER FOR MY REPAIR WAS $3040.00. AFTER DOING MY RESEARCH ON THE CONDITION, IT WAS DISCOVERED THAT TOYOTA HAS ISSUED A WARRANTY ENHANCEMENT LETTER CODED "ZJB" FOR SIMILAR PRIUS VEHICLES OF THE SAME YEAR SPAN AS MY VEHICLE. AFTER CONTACTING TOYOTA, THEY STATED THE ENHANCEMENT IS VIN-SPECIFIC AND THE PRIUS V MODEL DOES NOT FALL WITHIN THE "ZJB" ENHANCEMENT. THE ENHANCEMENT CURRENTLY APPLIES TO 2012-2015 PRIUS AND PRIUS PHV VEHICLES, BUT NOT THE PRIUS V. THE PROGRAM OFFERS COMPLETE REPAIR, AT ZERO COST TO THE CUSTOMER. IT IS MY POSITION THAT THE PRIUS V SHOULD BE INCLUDED IN THIS REWORK AS IT AFFECTS THE SAME COMPONENTS, SAME FAULT CODES, AND SAME SYMPTOMS AFFECTED ON THE COVERED MODELS. TOYOTA IS WELL AWARE OF THE ISSUE WITH THESE ABS BRAKE PUMPS GOING BACK TO THEIR 2010 CARS. IT IS ALSO MY POSITION THAT SINCE THERE ARE LESS PRIUS V MODELS ON THE ROAD, THERE JUST HASN'T BEEN ENOUGH COMPLAINTS TO MAKE IT RELEVANT. I CURRENTLY HAVE AN OPEN FILE WITH TOYOTA, THE FILE NUMBER IS 2005133097. AT THIS TIME THEY HAVE AGREED TO MAKE SOME ADJUSTMENTS ON THE REPAIR COSTS, HOWEVER, TOYOTA SHOULD BE REQUIRED TO ADD THE PRIUS V MODEL TO THE "ZJB" WARRANTY ENHANCEMENT REWORK LETTER. THERE ARE MANY OTHER PRIUS V MODEL OWNERS THAT THIS ISSUE IS AFFECTING AND NOT BEING TREATED FAIRLY BY TOYOTA. PLEASE DO WHAT YOU CAN TO HELP? *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325497May 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TOYOTA PRIUS V 2012 LOST POWER AS I WAS DRIVING OUT OF THE PARKING LOT. I HAD TO MAKE EMERGENCY STOP ON THE SIDE OF THE ROAD BECAUSE INVERTER/ELECTRIC MOTOR FAILED. MECHANIC RAN COMPUTER TEST AND FOUND THAT PROBLEM CODES INDEED POINTED TO FAILURE OF INVERTER.I CALLED LOCAL DEALER MCCORD TOYOTA AND WAS TOLD MY CAR DOES NOT FALL TO EXTENDED WARRANTY OF INVERTER AND DID NOT OFFER ANY HELP. SAME DAY I CALLED TOYOTA CUSTOMER CARE AT 1-800-331-4331 AND THEY TOLD ME THAT MY CAR DOES NOT FALL UNDER INVERTER WARRANTY BASED ON MY VIN NUMBER, AND GAVE ME CASE NUMBER 2005072419. I WAS ABLE TO CALL MY INSURANCE COMPANY TO ARRANGE TOWING FROM MY LOCATION TO REPAIR SHOP. REPAIR SHOP COMPLETED WORK AND VEHICLE IS NOW IN OPERABLE CONDITION. I FEEL LUCKY THAT I WAS NOT ON FREEWAY AND DID NOT HAVE MY CHILDREN WITH ME WHEN IT HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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