Toyota Highlander Complaints

958 consumer complaints on file.

#11563517January 4, 2024
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
Varias veces mientras conduzco en la ruta la velocidad permitida, el carro frena, pierde potencia el motor, el sistema de aceleración no responde, esas veces me salve de accidentes mortales junto a mi familia, reclame a toyota corporación indicar eso y para ellos no paso nada nunca tomaron en serio, mientras que el carro para reparar eso, paso más de 25 días en las veces que se daño xq prácticamente el carro no es seguro para manejar
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11563130January 2, 2024
STRUCTURE
The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561547December 22, 2023
SERVICE BRAKES
Occasionally when slowing to a stop, the brakes feel like they slip and i begin to speed up suddenly. Pressing hard on the brakes stops the car again. This is a safety issue if for example you were braking for someone in a crosswalk or a car in front of you. The dealer was unable to reproduce the issue. It happens maybe once a week, for the last several months. They examined the brakes and said they are fine. No warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561252December 21, 2023
AIR BAGS
Air bag sensor malfunction alert on the dash. Toyota dealership maintenance determined the issue was sensor in the passenger seat was bad and is aware that the entire system will not work because of one sensor that would cost me almost $2000 to repair. Why would the entire system not work because of one sensor? This is not safe as the vehicle still needs to be driven and Toyota customer care does not care about the safety and well being of the consumer when contacted. Toyota Brand Engagement Center Reference # 230608000511
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560784December 18, 2023
SEAT BELTS
The 3rd row seat belt buckle is imbedded too deep in the seat. This makes it very difficult for a child to buckle themselves and in several attempts the parent or another adult was required to insert the seat belt into the locking device. What is more concerning is the difficulty a child has when trying to release the seat belt. While this may be an annoyance that requires adult intervention it is of particular concern when a child, in an emergency is required to release the seat belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560616December 18, 2023
STRUCTURE:BODY
Sunroof shattered and detached at highway speed without impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560449December 16, 2023
UNKNOWN OR OTHER
The hood is latched, but not sealing flush. There is approximately a half inch gap. While driving the wind catches. I can see the hood moving up and down while driving. Especially if I am on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559385December 10, 2023
SERVICE BRAKES
My 2021 Toyota Highlander Hybrid braking system has, since about 18 months ago, been intermittently failing. When coming to a stop, with my foot on the break, the break releases (or at least feels like it does) before coming to a full stop and then re-engages a moment later once I press harder. Such, gives one a start and is quit disconcerting. There have been times when I was sure the car was going to drift into an intersection. Also I am concerned that such breaking behavior may put pedestrians, cyclists, etc., at risk. I have on two occations reported this to the dealer. They have not been able to reproduce the problem, which is typical of intermittent problems. Tomorrow, December 11, 2023, they are looking at it again. No warning lights or messages have occured. Neither the manufacturer, insurance company, nor the police have inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558857December 6, 2023
STRUCTURE:BODY
In November 2023, I received a notification about TOYOTA HIGHLANDER 2022 OPEN SAFETY RECALL WITH NO REMEDIES. I went to the local DeLuca Toyota (www.delucatoyota.com ) Dealership. The address is 1719 SW College Rd, Ocala, FL 34471, (352) 732-0770. I bought this car from this dealership. I was talking with service manager about these issues about safety recall WITH NO REMEDIES. He said they cannot do anything about. They offered a different car as a rental solution. The first problem with rental car is an additional cost. I must pay for the rental vehicle. Another problem is limit of the mileages per day. I am working in Gainesville, FL, which is 49 miles away (one way) from my home. I will use this limit in one week, and then I must pay for the mileage excess in addition to rental cost, monthly payments for Highlander and additional rental car insurance. Dealers do not know when the remedy is going to be and try to push/refer to the “LOW RISK” issue. LAW RISK cannot be measured yet should not be discussed. Risk is the risk that is why an open safety recall was issued. I discussed with repair service department and seller’s department to provide me with either of these options: repair, replacement, or refund. All these remedies were denied. I mention that I carry “A CAP INSURANCE”. The associates stated that the cap insurance, is not suitable for this situation. I think, if there are no remedies available for safety recall available for 0ver 45 days, and I aren’t provided with any of remedies, I am intitle by law, my consumer’s rights have been violated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558612December 5, 2023
UNKNOWN OR OTHER
Driver side mirror shakes in its housing at varying speeds and on non-smooth roads. It becomes a distraction of focus when you are looking at the mirror to then switch back to front. The mirror vibration almost caused an accident while overcorrecting a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558504December 5, 2023
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557983December 1, 2023
STRUCTURE:BODY
Water intrusion in the A pillars on both driver and passenger side during a rain storm. Toyota confirmed the water intrusion and stated that the gaskets and clips for the roof rack had failed, allowing water to get into the vehicle interior. I had owned the vehicle for approximately 6 months, and I'm not sure when these clips/gaskets failed. If this failure occured earlier, but there wasn't enough water to come though the interior upholstery, there is a possibility that there is significant mold growth behind the interior panels, which could negatively impact any occupants' health.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557320November 28, 2023
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557302November 28, 2023
VISIBILITY/WIPER
23 Toyota Highlander was in for a routine 10K Mile Oil Change and additional key programming. When I was notified the vehicle was done and taking delivery the vehicle came into the delivery area with the drivers mirror folded away from the car damaged. I asked the delivery driver about it and she immediately called over a manager. Mike Moffitt, Service Quality Control Specialist, came out and greeted me. He acknowledged the damage and documented the damage and said he would arrange a fix for in the next few days. The damage done causes my mirror to shake and vibrate while driving down the road. It makes it impossible to see out of the mirror while driving down the freeway or on moderately bumpy roads. The dealership tried to repair the mirror by first replacing the mirror and then having a Toyota Specialist. The response has been "we compared to like vehicle, condition was similar in like vehicle, technician then contacted Toyota Technical Assistance and they stated it is a design characteristic of the Driver Side Power Folding Mirror and do not advise any further inspections or repairs. Toyota's Field Technical Specialist reviewed the case and advised no further action at this time."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554108November 8, 2023
AIR BAGS
I got hit by a full size van at the red light and pushed to the traffic. Van is totaled and airbags deployed. I and my passenger got a whiplash, yet airbags deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11553576November 4, 2023
SERVICE BRAKES
Electronic parking brake not always disengaging and sending error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553489November 3, 2023
ENGINE
The vehicle surges and hesitates when pressing on the gas. Several times I push on the gas and nothing really happens. Slow to move. Other times I push on the gas and it “bucks”. Like the turbo kicked in to max power all of a sudden. Almost lost control of the car a couple times. Once was on a mountain road. I am hesitant to drive it and even more so to let anyone else drive it. For fear of them losing control and running off the road because it becomes impossible to handle for a split second. The entire time I’m driving, it sputters/hesitates. Something is wrong with the car. I will attempt to take it to the dealer, as I have less than 12,000 miles on it. But I’m not optimistic based on the threads I’ve searched on line. Seems like Toyota knows there’s an issue and hasn’t done anything to rectify it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553206November 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: ASSIST
Engine intermittently has no power on take off and causes an unsafe condition to turning into traffic where car will just not go until after flooring it and a 3-5 second delay!! Engine also looses power and bucks or misses while accelerating through gears. This has caused multiple near miss incidents when turning into or across traffic. Also have issues with the steering assist that it yanks the wheel intermittantly. This cause me to loose control on the wet interstate in a turn when it yanked the wheel to the right while banking left at 65mph. I panicked and pulled the wheel back which cause a skid. The system has been turned off since. Toyota is not doing anything to repair anything and keep giving me the car back saying its fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553161November 2, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
While slowing and braking to stops (approximately less than 20 mph), the vehicle will lurch/lunge forward. It feels like you took your foot off the brake pedal but you did not. This occurs randomly. It does not happen every time. There are no warning lamps, messages, etc., prior to or during this issue. The vehicle has ~39000 miles. This has been occurring for at least 20000 miles. Risk: If this occurs when close to pedestrians, other vehicles, intersections, etc., it could result in an impact. The dealer could not reproduce but did find online message forums that reported the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552927October 31, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car lags, stutters, and hesitates on acceleration and in consistent speed situations. Sometimes doesn't respond quickly to gas pedal and sometimes it does. It is very unpredictable and unsafe. I never know which response I will get. Has also almost completely died after putting the car in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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