Toyota FJ Cruiser Complaints

908 consumer complaints on file.

#11465817May 23, 2022
SUSPENSION
I went down the road & hit a bump my car rocked a little so I stopped to check the lug nuts & see if anything was wrong. I did not see anything. So, I continued to go pick my friend up as I was driving down the freeway anytime I hit a bump the car rocked more the faster I went. So I slowed down & watched traffic around me. Picked my friend up, went on the ramp and hit another bump and bam, my vehicle went so high up in the air my friend thought we were going to roll over. I immediately got off the freeway & there was a dealership right there. I asked if they could look at it & they wouldn't, they were too busy. I managed to baby it all the way back to my dealership. They said the control bar came away from the frame that was rotted. I called my insurance co. they said nothing they could do because of wear & tear. They did not view anything but pictures. I called claims & they said my VIN has no recalls that they won't do anything. They did not look at anything. I asked that they call my dealership to have them tell them how serious this could have been. They said my warranty was up in July of 2021. I had no letters to tell me this. I have only had it serviced at the dealership when it was due for service, nowhere else. I found out claims previously have been paid through a lawsuit on frames. Frames should last longer than this even in inclement weather. I also had it fluid filmed. Nobody will do anything & it's scary. Sad they want an accident before they look at things. I hope you can address this some way. Thank You.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465821May 23, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Frame and undercarriage compromised by excessive rust on 2012 Toyota FJ Cruiser. Substandard materials/process used in manufacturing by Toyota on the FJ cruiser undercarriage and frame, causing excessive rust damage. Widespread problem in the United States with excessive rust compromising the stability and safety of the vehicles. Toyota authorized Dealerships are no help. Expect consumers to pay out of pocket to repair frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465065May 17, 2022
UNKNOWN OR OTHER, SUSPENSION, STRUCTURE:BODY
After buying my vehicle I have began to notice a growing rust problem that is not due to salt water or other environmental conditions, but clearly a defect in manufacturing. After joining a few Facebook groups with other FJ owners I’ve found countless other people have had the same problem and that without massive trust removal my vehicle is expected to have failures in the frame and suspension at some point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464647May 14, 2022
STRUCTURE:BODY
While working on car notice extreme rust and broken frame welds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462160April 25, 2022
STRUCTURE:BODY
Heavy rust continues to occur and rot frame from seemingly within the frame. Terrible build quality. I have spent thousands keeping this car alive. Plenty of 07-era cars on the road with not this much rust and I clean my CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461415April 19, 2022
STRUCTURE:BODY
The SUV frame rails are prematurely rusted completely through from within the frame rails at a minimum of four know locations while other areas of the frame still appears solid (a further deeper inspection will be performed and repairs will be made after documenting the rust failures). We were at risk of the frame rail failing completely under load due to the size/length of rusted our areas which measure up to 12-inches or so, which would lead to loss of control of the vehicle while driving. The vehicle is home in my driveway for repairs of the clutch system (after failure on the roadway at 65mph) when rusted areas were observed April 2022. The dealer performed a recall for an unrelated part on the vehicle in April 2020 along with performing an oil change, however the dealer did not report an issue to me at that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459977April 7, 2022
UNKNOWN OR OTHER
Structural frame rust. I have already had to have plates welded in to support stab links. Also a gas tank strap had to be replaced because it had rusted through.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460032April 7, 2022
UNKNOWN OR OTHER
Excessive frame rust eventually leading to catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460087April 7, 2022
STRUCTURE:BODY
Noticed rust on suv/frame confirmed by Faulkner Toyota Dealership, mechanic informed too address this problem soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459852April 6, 2022
STRUCTURE:BODY
Notable frame rust and corrosion. Available for inspection upon request. Safety risk if any parts of frame are rusted through and vehicle has no structural support. Confirmed by independent service center. Inspected during each Toyota service, including one done in March 2021 prior to purchasing vehicle. Documentation does not mention frame/structural rust anywhere. Initial photographs of frame rust done prior to first oil change in July 2021. Was told it was just surface rust and could be "sanded down" and it would be good as new. No warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459912April 6, 2022
STRUCTURE:BODY
Major frame issues due to poor quality steel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459341April 2, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Possible structural frame rust. Just like every other FJ cruiser Toyota has built. I’m making this complaint in hopes that the NHTSA will force Toyota to recall FJ cruiser frames due to the amount of FJ cruisers that have the same frame rust issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457301March 18, 2022
FUEL/PROPULSION SYSTEM
My Toyota FJ Cruiser 2008 "FUEL PUMP" failed to indicate the amount of gasoline I had in the tank, the car completely stop working on the freeway while I was driving approximately at 70 MPH right in the fast lane, the car/motor just ugly shook and suddenly it stall/shut down... luckily the cars behind me were able to maneuver their cars and avoided a possible crash. I tried to start the car again and gave me some forward jumps until i got it off of the road. the gas panel indicator was still reading 1/2 filled tank but not gas inside tank...I called freeway service patrol (511) and they Offered me a gallon of gas, as i run out (they saved my day). i thought this was just one hit wonder problem but not the car has been getting me in trouble ever since now my wife drives it too, she or me assume there is still gas in the car and out of the blue i wind out carrying gas in a red gallon... i asked mechanics if they can replace but they said no easy - access to replace the pump is not well designed to extract the fuel pump and the floor mats on the car and the rear seat must be removed and some how the car will have some cosmetic damage... best is to lower the full gas tank from underneath but there is also a problem as the wire connector length are extremely short and they must be cut out and add extensions after replacing pump and may affect sensor lights... and repair for that is quite expensive. The car pump goes up when full tank but as gas is used needle stops at 1/2 mark and there is no way to tell if i have gas- I had experienced 8 time stalls, luckily no accidents - I found this online and called Toyota but they are unaware of this recall: "if stall pump fails, the engine can stall while driving, increasing the risk of a crash. Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371" is it true?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450948February 8, 2022
STRUCTURE:BODY
The frame has alot of rust on metal and on welds affraid of frame failing and coming apart.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447983January 19, 2022
STRUCTURE:BODY
Excessive underbody and frame rust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445723December 31, 2021
UNKNOWN OR OTHER
Frame Rust, I just spent about $6000 for upper engine repair only to find out that the shop has now reported that the frame on the 2007 FJ Cruiser is not safe to drive any longer. Frame is rusted through multiple locations on the frame from side to rear - Frame is so bad that if I hit a bump just right It could cause an accident. I washed vehicle weekly to prevent rusting, it did not help. I am not reporting engine repair I am reporting the Frames rusted through issue and now I have no money to buy a vehicle and no vehicle to drive. Toyota has recalled other vehicles with this known issue but not the FJ Cruiser why, They even lost the law suite for frame rust Issues, They should be accountable for these vehicles as well. I was quoted approx. $2000 more to fix the frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444119December 17, 2021
SERVICE BRAKES, SUSPENSION
I purchased the vehicle with a clean carfax on 12/2/2021 Flew from Phoenix to Dallas to pick it up. Drove the vehicle from Dallas to Phoenix. The Brakes malfunctioned on the drive home. Fortunately it was late at night and not many vehicles on the road. Took car to mechanic on 12/4/2021. The frame, brakes, suspension, exhaust and engine mounts had been sprayed over to cover severe rust and rot of the the frame and undercarriage. The vehicle cost 14k The repairs to be done 20k The vehicle is not roadworthy and has not been driven since ai got back to Phoenix. The dealership purposely didn’t disclose the frame or brake damage. The dealership sold this vehicle knowing it was for my daughter and 3 year old granddaughter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443720December 14, 2021
SUSPENSION, STRUCTURE:BODY
Frame rust. Gas tank strap rust. Undercarriage rusted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443407December 10, 2021
STRUCTURE:BODY
Frame ha rusted to the point of failure after only 14 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441352November 22, 2021
STRUCTURE:BODY
Owner of a 2010 FJ Cruiser. The amount of corrosion on the frame and components is very high for the age of the vehicle, it leads to significant safety concerns (Including gas tank straps are corroded). Toyota should rectify this issue as it seems like they did a poor job on this model to isolate against rust the frame. There should be a Recall for a re-treatment of the frame (Just like they did on the Tundra and Tacoma models).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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