Toyota Corolla Cross Complaints

302 consumer complaints on file.

#11728766April 2, 2026
UNKNOWN OR OTHER
Incredibly dangerous situation! Driving down I-15 in SLC when my Sunroof EXPLODED! 2024 Toyota Corolla Cross Hybrid, 22k miles, purchased new and sunroof came with the car. Sounded like a gunshot. Luckily, no one was injured by flying glass and kept the car stable. I could see how someone reacting to this sound might slam on their brakes or swerve the car or worse the driver could be cut by falling glass if the slider were open. My "damage" is having to pay for a new roof. Toyota dealer tried to say that something hit my car and it wasn't a manufacturer defect. Right. Tell me how a rock is going to get past my large Thule cargo box to drop a hole like this one! I filed a claim with State Farm but the part is special and must be ordered. UP until yesterday I have never had any issues with the sunroof. Such a racquet. Toyota gets to keep selling replacement sunroofs and the insurance companies and consumers are the ones paying for their poor workmanship.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728486April 1, 2026
SERVICE BRAKES
Main Claim **Subject: Vehicle Malfunction Incident Report / Claim** I am writing to report a serious and unexpected issue with my vehicle that occurred on Sunday, March 29, 2026. I purchased this car in mid-December 2025, and it is still relatively new. For context, the vehicle’s brake hold function was turned on, and everything appeared to be operating normally before the incident. On the day of the incident, I was parking at a café and had my foot firmly on the brake while the vehicle was in Drive. As I was preparing to shift the gear into Park (without having actually moved the gear yet), the vehicle suddenly behaved as if it had shifted into Reverse, despite the gear still being in Drive. The rearview camera activated, and the car began rolling backward. This occurred while I was still pressing the brake, which should have prevented any movement. In response to this dangerous situation, I attempted to lift my foot off the brake and press it again, but the brakes did not respond. I also tried shifting between Reverse and Drive in an attempt to regain control and restore normal braking function, but this did not resolve the issue. As the vehicle continued to slowly roll backward, I was ultimately forced to shift the gear into Park while the car was still in motion and turn off the engine to stop the vehicle. This action successfully stopped the car. After restarting the vehicle, I was able to park safely without further issue. This was a highly dangerous malfunction that could have easily resulted in a serious accident. Additionally, there were two passengers in the vehicle at the time—one in the front passenger seat and one in the rear—both of whom are licensed drivers and can confirm that the vehicle began reversing while still in Drive and that the brakes were not functioning as expected. I am submitting this report to formally document the incident and request a thorough inspection and resolution of the issue. Please advise on the next steps for investigation,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728408March 31, 2026
SERVICE BRAKES
The vehicle stalls or shutdown while my foot is on brake or waiting at a red light.Unexpectedly and randomly. On rainy weather days it is more extreme.Sometimes your foot doesn’t have to be on the brake for it to happen.But when if you’re slowing down,before you brake, it will stall. A message will come on the dashboard about a system not being available. Vehicles will nearly rear end me sometimes because the vehicle is stuck. I would have to shut the vehicle off and restart it. Sometimes it is not fast enough to start. I address this issue to the dealership in the past and brought it in for a repair. They said they found No problem with the vehicle. I was never given paperwork for that repair like I usually receive when I check the vehicle for other issues. Most of my complaints were verbally on the phone. I gave up pressing the issue due to multiple reasons which included financial issues. This year I informed NJ Consumer Affairs and the dealership to help me with the ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728190March 31, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle displayed a “power brake loss” on the 2023 Corolla Cross Hybrid instrument cluster upon trying to start it. After not being able to turn the vehicle on, I exited the vehicle to ensure my key fob was in my pocket. All electronics worked. After roughly 4 minutes of being in the car all power was loss - battery drained. Towing company that my Toyota Dealership Provides had a number out of service so a different towing service came out and jumped my car - my warranty couldn’t be used since the towing company didn’t answer. The towing technician let me know that Toyota put in an extremely low voltage battery in my Hybrid. He expressed how the standard for these vehicles is AGM or high performance batteries to ensure stable voltage for hybrid management, and compatibility with regenerative systems - using the right part prevents electrical issues. My brakes are connected to my electrical system. By putting in weak batteries and below standard expectation is putting their consumers at many risks with electrical malfunctions. I was informed by the dealer after getting it replaced this is the Toyota Manufacturer issue and I had a technician even agree the weak batteries will only help in getting consumers back to a dealer quicker.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727973March 30, 2026
UNKNOWN OR OTHER, STRUCTURE:BODY
Driver’s side front window shattered seemingly spontaneously. Car was locked and parked overnight and found in morning with shattered window. No other signs of damage to car, no rock found next to car/window. Took to nearest toyota dealership who did take pictures and told me they would file a report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727688March 28, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
The component that has malfunctioned is the hybrid inverter assembly, a loose internal bolt within the hybrid propulsion system. This vehicle is currently held at Fred Haas Toyota Country (Houston, TX) and is available for inspection upon request. My safety and the safety of the public are at risk because, as stated by the recall notice given on December 16 2025, this defect involves a bolt in the hybrid powertrain that "can become loose and could lead to a loss of motive power or could lead to a fire when the vehicle is on." The safety risk was confirmed by Fred Haas Toyota on March 6, 2026 and while there is no formal "Stop Drive" order, the dealership agreed to ground the vehicle and lend me a rental. As of today, March 28, 2026 there is still no remedy despite Toyota saying they "estimate the remedy can be available in the 1st quarter of 2026." Since my vehicle is currently in possession of the dealership, I am not sure if they have inspected it. Before I gave my car to Fred Haas Toyota Country I did not see any warning lights or messages, but the risk was still there (NHTSA 25V869000). My vehicle has been out of service for 22 days with no estimate repair date or remedy announced and the manufacturer has failed to provide a comparable loaner and has been unresponsive to my calls and messages. I am reporting a failure to remedy a known safety defect in a reasonable timeframe and am requesting an investigation into this delay and assistance with an appropriate rental or vehicle repurchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726527March 23, 2026
UNKNOWN OR OTHER
Driving along the freeway, the sunroof spontaneously exploded glass went out everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725065March 17, 2026
POWER TRAIN
The contact owns a 2024 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, the transmission failed to properly shift into third gear. Additionally, the vehicle was hesitating while accelerating and was losing automotive power. The vehicle was driven to the dealer, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723968March 12, 2026
AIR BAGS
I was rear-ended and the Vehicle Alert displayed airbag malfunction. This was a car rental I reported to insurance company. It advised to inspect car immediately.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11723842March 12, 2026
AIR BAGS
Hello, I was involved in a accident o March 11 2025 in [XXX] on [XXX] and [XXX] It happened around 2pm cst. There was substantial damage to my vehicle, and my Air Bags did Not Deploy. There are no recalls for this on the vehicle, but Toyota has sent recalls out on other 2022 and 2023 Toyota Corolla Cross's, but not ours. The vehicle was towed by Anderson Towing and Collision. I reported this to my insurance company Progressive. The vehicle is being stored there for now at Anderson's [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11717939February 13, 2026
ELECTRICAL SYSTEM
My 2024 toyota corolla xse hybrid had died 3 times because the 12 volt battery is no good. The battery has been replaced with the same type of 12 volt battery 2 times and the car still died. the car becomes inoperable. Hybrid cars, particularly Toyota, are experiencing significant 12-volt battery failures due to parasitic drain, leading to premature battery death. Affected models include the Toyota Corolla. The issue, often linked to faulty software, can cause the car to become completely inoperable. Commonly Reported Models with 12V Battery Issues: Toyota Corolla: Multiple reports of 12V battery issues, especially in, but not limited to, colder climates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717414February 11, 2026
POWER TRAIN, ENGINE
VEHICLE: 2022 Toyota Corolla Cross L FWD MILEAGE: 40,000 miles DATE OF FAILURE: [Insert date] DEFECT DESCRIPTION: My vehicle's coolant bypass valve (part #16671-F2010) has failed, causing coolant leaks and triggering error codes. An independent shop diagnosed the issue as a defective coolant bypass valve before I took it to the Toyota dealership for confirmation. SAFETY CONCERN: This is a known defect affecting multiple Toyota models from 2019-2023. Coolant bypass valve failures can lead to engine overheating, potential engine damage, and loss of vehicle control if the engine fails while driving. This creates a serious safety hazard. MANUFACTURER RESPONSE: Toyota issued Customer Support Program 24TE04 covering this exact defect for 2020-2021 Corollas and certain RAV4 models. However, they arbitrarily excluded 2022-2023 Corolla Cross vehicles despite using THE IDENTICAL DEFECTIVE PART (F0010 coolant bypass valve) in all gas models through early 2024. Toyota dealership charged me $99 for a diagnostic to confirm what was already known. The repair quote was nearly $1,000. Toyota Corporate denied goodwill assistance, stating they only provide it to "loyal customers" who have spent significant money on servicing or own multiple Toyotas. CONSUMER IMPACT: This is the same defect that led to the class action lawsuit Barrientos v. Toyota. Toyota settled privately and created CSP 24TE04, but deliberately excluded newer model years with the same defective part. Consumers with 2022-2023 vehicles are forced to pay $900-1,300 out-of-pocket for a manufacturing defect that Toyota has already acknowledged in other model years. REQUESTED ACTION: I am requesting NHTSA investigate why Toyota's Customer Support Program excludes 2022-2023 model years when they contain the identical defective coolant bypass valve. Toyota should be required to extend CSP 24TE04 to cover ALL vehicles with part #16671-F2010 or F0010, regardless of model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716179February 6, 2026
STEERING
The corolla cross 4WD steering is in question. At 40mph it suddenly went from power steering to manual steering. It lasted only 1-2 secounds and then returned to normal P.S. Toyota dealer ship doesn't know because it wasn't doing it for them. I am searching u-tube for similar experiences now. It was startling and am watching. no accident but could cause one if it is a symptom of anything further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714565January 30, 2026
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
Bracket for Right rear differential cracked and broke in two separate places. causing a severe banging noise when turning right or left and or going from backing up to forward motion. have video and Toyota report . never went over any pot holes and was in driveway when noise started backing up. vehicle currently at freehold Toyota dealership service dept. component item was seen by service mngr, service tech and several others stating they never saw anything like this before. the whole wheel could have broken off while driving causing death or severe injury to my family. it broke in two separate places on either side of bolts holding rest together . Have Toyota Premier vsa Protection plan-Toyota states not part of protection??This could have killed us on the highway if the whole rear wheel fell off and we flipped over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711260January 15, 2026
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2022 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed in winter weather, the windshield wipers became stuck to the windshield. The contact stated that the heater vents located near the windshield failed to provide adequate heat to defrost the windshield, even while set to maximum. The contact had to manually clear the windshield, creating a hazardous driving condition. The contact stated that the vehicle was unsafe to drive due to the design of the defroster system. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709284January 6, 2026
ELECTRICAL SYSTEM, ENGINE
During start atempt, car could not find the key fob even in front of the start button. Car would not start and I was in a unknown area where there are multiple safety concerns and hazards to driver and passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709165January 6, 2026
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while operating the vehicle, the messages "System Malfunction - Contact Dealer" and "Secondary Collision Brake System Malfunction" were displayed. The contact stated that the messages were not displayed while starting the vehicle, but later were displayed while driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure, and the codes were cleared. Shortly after retrieving the vehicle, while driving, the messages were displayed. The manufacturer was not yet contacted regarding the failure. The failure mileage was 2,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708049December 31, 2025
UNKNOWN OR OTHER, ENGINE
The car started alarming and cannot detect the key fob. I got stock for 15 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705454December 16, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The fuel gage does not update to reflect a full tank. The check engine light has turned on twice along with a notification of a system malfunction. When the car was taken to the dealership the fuel level sender had to be replaced. The check engine light turned on again after having the fuel sender replace. After taking the vehicle to the dealership an additional time it was identified that the fuel tank was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701488November 25, 2025
UNKNOWN OR OTHER
Engine turned off at stop light while stopped for about 30 seconds, then started a long beep. The engine light and the power steering light came on. The screen also said put in park and restart engine. I did and it started back up and the dashboard warnings went away. It was unsafe because when the light changed to green I couldn't immediately accelerate and the cars behind me could not either. The problem has not been reproduced or confirmed by a dealer, they cannot find anything wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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