Tesla Model Y Complaints (2021)

1,061 consumer complaints on file.

#11449334January 28, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I have written to you before on my Tesla automatic emergency braking (phantom braking) problem. I am updating you on the issue. Please see the enclosed file.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449288January 28, 2022
FUEL/PROPULSION SYSTEM
Sudden acceleration. I was stopped in my driveway (flat surface). The car started to roll forward and I pressed brake hard. Vehicle came to a complete stop but when I removed my foot from brake car lurched forward. Car hit a retaining wall approximately 3 feet away before I could stop it again by braking hard. When the car was put in park I was able to remove my foot from the brake without it lurching forward again. Little personal safety risk in this situation in my driveway with no other people around. the car hit the retaining wall at relatively low speed when it lurched forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449190January 27, 2022
ELECTRICAL SYSTEM
Heat pump failed when driving in minus 7F weather. Windows fogged up and car was dangerously cold. Only heat seater and steering wheel to stay warm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448755January 25, 2022
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The heater of the vehicle just stop working, due to MN cold weather and since there is no heat and just cold air blowing. It freezes the windshield and frost would build up with out any way to melt it since there’s no heat. It also fogs up the interior in the car since you can’t open the windows due MN minus windchill weathers. It’s hard to see and keep warm in a cold climate state. Tesla doesn’t see this is an emergency and it’s very concerning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448598January 24, 2022
ELECTRICAL SYSTEM:HORN
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the horn was inoperable unless extreme pressure was applied. The dealer was made aware of the failure and sent a Tesla associate to the contact's residence to inspect the horn; however, the vehicle was diagnosed but not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. Consumer stated horn works but very difficult to operate. Horn/airbag has to be pressed hard in the center which requires removing one hand from the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448479January 22, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
75 MPH on interstate with FSD 10.9. 6 separate phantom braking events over 350 miles. Very dangerous in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448386January 21, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
When using cruise control or autopilot the vehicle will suddenly slam on the brake which almost caused an accident on multiple occasions. The lack of lasers has caused the cruise control and autopilot to become very dangerous to myself and others in road as the phantom braking it does for no reason is very powerful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448306January 21, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the 7 mile bridge in the Florida Keys with the Adaptive cruise control set to 58 mph. There was no traffic in my lane for about a mile ahead of me. As an oncoming Semi approached me, remaining in his lane, my car applied emergency braking. I had to immediately add throttle to avoid a collision with the truck behind me. This “ Phantom braking “ has occurred on multiple occasions to me. There is no way to engage cruise control without the adaptive feature which uses cameras instead of radar on these new Teslas. I did not have this problem on my 2018 Tesla that did use radar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448296January 20, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Vehicle constantly experience phantom braking. Will randomly brake for shadows, vehicles in the opposing lane, and when it feels like it. Chance for rear collision is higher due to autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448216January 20, 2022
POWER TRAIN, UNKNOWN OR OTHER
Received Error code: VCFRONT_447 indicating a cabin heat issue, and a complete loss of heat within the interior of the vehicle. It appears this also is preventing the battery from fully warming up causing severe vehicle power reduction and lack of regen braking. It being sub-zero and frost bite within minutes this poses a safety risk when traveling. The problem has been reported by other vehicle owners. It has not been inspected at this time. There were no other alerts prior to the issue starting on 1/20/2022 at ~6am CST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448165January 20, 2022
UNKNOWN OR OTHER
There is no heat in car. The Climate Control Failed. Cabin Climate Control System requires service is the error message. Its a known problem with Tesla Model 3 and Model y The temperature in the car was in the single digits. The window would not defrost and had a hard time seeing. Tesla expected me to drive the car in a snow storm to bring in for service. I canceled the appt with the next available appt 10 days later. Service scheduled for Jan 27th 2022. the 1st time it failed was Jan 15th 8:00am.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447971January 18, 2022
UNKNOWN OR OTHER
Started driving the car in cold weather and received message climate control needs service. The heater would not warm up. Tried shutting the car off and on and it still would not provide heat. It was under 20 degrees and had no heat or defrost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447501January 14, 2022
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The cruise control and auto pilot functions failed while driving in the rain. The car would not disengage from auto pilot and continually would engage back into auto pilot and eventually locking tires and spinning out across all lanes of the freeway. My safety and all the drivers around me are put at risk when something that dramatic occurs. The car spun out completely out of control and after doing a complete spin the car continued to spin losing all control and ended up inches from the center median and was facing oncoming traffic. Unknown- I instantly called tesla and removed my memory stick from the vehicle, they are still conducting their "investigation". Took it into the dealer and had them look into the issue. They are currently remotely working on what caused the issue with their engineers. No warning lamps or messages appeared prior to the occurence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447472January 14, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
While driving on ice and snow covered roads the regenerative braking feature comes in so strongly that it makes driving dangerous as the car loses traction and control every time the foot is removed from the accelerator. The regenerative braking automatically applies once the foot is removed from the accelerator. Tesla used to have an option to reduce the strength of the regenerative braking but removed that option in October of 2021. That change in software has made the vehicle unsafe to drive on slick roads. I was able to maintain control of the vehicle because of my driving skill, but did lose control numerous times during a 50 mile trip because of the increased regenerative braking feature. Tesla vehicles manufactured before October 2021 still have the option to reduce regenerative braking power, I also own one of those vehicles. I have attached a photo of that screen that shows the option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447350January 13, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Several times now the car has done a phantom braking event where the car brakes for no reason when using adaptive cruise control on two lane highways. Mostly it's when large vehicles like a semi truck or RV passes in the other lane. Sometimes it appears to be due to shadows like overpasses or trees. The car slows down so quickly sometimes that if someone were following me it may cause a rear end collision. Most of the time the slowdown happened without warning. I have submitted a service ticket with Tesla about this but this seems to be a systemic problem on the TMC forums: https://teslamotorsclub.com/tmc/threads/phantom-braking-in-my-new-model-y.253378/#post-6301315 https://teslamotorsclub.com/tmc/threads/phantom-braking-and-active-safety-features.248184/ https://teslamotorsclub.com/tmc/threads/possible-to-deactivate-tacc-and-use-regular-dumb-cruise-control-phantom-braking-unexpected-slowdowns.235813/ https://teslamotorsclub.com/tmc/threads/27-phantom-brake-in-10-miles-how-often-should-i-press-camera-button-to-report-10-6-1-fsd.250396/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447132January 12, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Please see attached PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446960January 10, 2022
UNKNOWN OR OTHER
Last year Tesla switched to a heat pump system for heating the interior of the car. Since that change the 2021 models are regularly loosing heat when the temperature gets below zero. Sometimes restarting the car will bring it back but not always. This can lead to drivers being stranded with no heat in potential dangerous temperatures. Tesla was aware of the issue last winter and it has still not been addressed and the issue is persisting in newly built cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446805January 9, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Multiple occasions of the vehicle's heat/ac system failing in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446804January 9, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car's adaptive cruise control system will suddenly and dangerously brake in random situations on multiple occasions. It presents a very dangerous condition should there be cars behind that can't brake in time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446796January 9, 2022
UNKNOWN OR OTHER
The heat stops working when the ambient temperature reaches 0 degrees. This is a safety risk in cold temperatures, especially for young children that can’t wear coats in the car due to car seats. This has happened in newer models that have a heat pump as the heating system, per social media accounts. The service center is inspecting tomorrow. A warning message appears when the heat stops working on the car screen. There is also an error on the phone app when preconditioning cannot start (preconditioning is supposed to mitigate the error, but it gets too cold to precondition).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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