Tesla Model Y Complaints (2021)

1,096 consumer complaints on file.

#11454428February 28, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454394February 27, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot warning creates a visual indication on the media control unit display in the center of the dashboard, but no aural warning or indication when looking at the side mirror. In effect, this requires the driver to look forward and towards the center of the vehicle to gain any value of warning, directly opposite the threat of a vehicle in the left side blind spot. This issue manifested itself while I was driving my vehicle on a 6-lane divided arterial road and was attempting to change lanes towards a left turn lane. I observed a vehicle approaching on my left while I had my turn signal activated (and saw the vehicle indicated on the MCU), and once the vehicle had passed I began to move towards the left lane to find a second vehicle rapidly approaching and pass that I had not previously seen. An aural indication that the vehicle detected another passing vehicle would have alerted me before I began changing lanes and had to perform an abrupt evasive maneuver to avoid a collision. This issue has been raised with Tesla numerous times based on comments in various online forums but has not yet been addressed by the company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454367February 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving cross country from Illinois to Texas, the adaptive cruise control did the phantom braking 3 separate times. The first time scared me and I was not prepared for the car to act that way. Well, wasn’t prepared for the others either. I was going 75 and to have the phantom braking kick in is a safety hazard. The car behind hit the horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454337February 27, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454329February 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454263February 26, 2022
SERVICE BRAKES
Phantom breaking occurring. Started Immediately after taking delivery of the Tesla. Usually occurs with auto steer activated. Has become progressively worse and now occurs while only using cruise control. I have had close calls on dozens of occasions, mainly with people almost rear ending me due to the sudden severe breaking. Occurs with no other vehicles on the road. Is worse when on 2 lane roads with or without approaching vehicles, on shaded roads and occasionally when raining. Has been occurring Since delivery on 5/28/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454238February 26, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454193February 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454081February 25, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454046February 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453946February 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Autopilot or Cruise Control Performance - Several times over the last couple weeks, when I disengage TACC/AP by pushing the stalk up during driving, the car shifts into Neutral instead of staying in Drive and engaging the regenerative braking. I cannot reproduce it on demand, it is intermittent. This causes a collision hazard as o am expecting braking to occur but it does not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453925February 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on a 2 lane highway at about 60 mph in the middle of my lane. The adaptive cruise control was used to manage my speed. Another vehicle was travelling in the opposite direction going toward me, and in the middle of their lane. The other vehicle was an 18 wheel truck. Suddenly, with no warning, the braking system slowed my vehicle. Both myself and my wife felt our seat belts tighten quickly. There was a vehicle behind us, that nearly hit us when the brakes were applied so quickly, for no apparent reason. I had to quickly put my foot on the accelerator pedal to stop the braking, and get back to the correct speed. This has happened several times, usually when driving on a road that gently curves to the right. The sudden braking also occurred when there was no other traffic, just a new section of pavement on the road ahead of us. The loud collision warning sounds came on each time, which startled us. There was no reason for the warning. This caused me to react very quickly, which could have resulted in overcorrection, possibly leading to an accident. After learning about bug reports, I sent in a bug report to Tesla immediately after every incidents I called Tesla to report the problem. They eventually replied that there were no issues with my vehicle, that it was working properly. I set up a service appointment to have the problem diagnosed. I wanted them to diagnose the "phantom breaking". Their diagnosis - "Verified Proper Operation". They noted that it was a "Known Characteristic, future firmware solution". The correction was "Remote education" - they tried to inform me how to correctly drive with adaptive cruise control, then told us to stop using cruise control. My wife and I are scared of using cruise control, as we are sure it will happen again, and someone could crash into us from the rear if it happens again. The way Tesla responded made us feel as if they didn't care about our concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453849February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Daily phantom breaking, puts me at risk of being rear-ended. There is one specific stretch of road where this always happens - wide 4 lane road free of any possible complications for the vision system. Happens regularly and without warning in other circumstances as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453841February 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453763February 24, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453737February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking on a two lane highway. The vehicle would suddenly go into emergency braking when a truck was coming in the opposite direction. We were making a 200 mile round trip and it happened approximately 6 times. Called Tesla who advised to disable automatic braking on two lane highway until bug was fixed,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453700February 23, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle engaged full automatic braking inappropriately while driving around 55 miles per hour on a two-lane Oregon highway. No traffic in front of me or any debris in road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453549February 22, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various speeds with the cruise control activated, the braking system erroneously activated, causing the vehicle to abruptly slow down and reduce speed. The contact indicated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453512February 22, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
At 12:21pm on February 20, 2022, while driving on a divided highway (US-36), the Tesla Model Y braked hard with no cars nearby. The braking occurred as the car encountered a shadow on the roadway from an overpass. The sun was very bright, so the shadow had very high contrast. We suspect this is a case of "phantom braking", as has been reported with many Tesla Model Y and 3. The problem is not easily re-producible, but we also do not feel safe using the cruise control feature any longer, so it's unlikely to be reproduced soon. The vehicle has not been inspected by Tesla, nor confirmed by the dealer. There were no warning lamps or chimes - just a sudden, hard braking for approximately 1 second, losing approximately 20mph, immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453488February 22, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
44E east of Joplin car braked hard while on autopilot. Pressing the accelerator would override but as soon as you let up it would hard brake again even though the car was below the cruise control speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y