Tesla Model Y Complaints (2021)

1,096 consumer complaints on file.

#11467255June 3, 2022
UNKNOWN OR OTHER
Due to the NHTSA demanding the removal of the boombox feature while driving I have had SEVERAL issues which were previously avoidable. The vehicle does not make a sound when driving and often times pedestrians cannot hear the vehicle. The horn without custom sounds is aggressive and could incite road rage from pedestrians or other vehicles when previously being able to play music via the outside speakers via boombox alerted pedestrians and in extreme cases a funny sound accompanied with the horn would cause the pedestrian or other vehicles to notice but not incite road rage. I am imploring NHTSA to allow Tesla to bring back the boombox while driving and the custom horn sounds before more people get hurt! This is an NHTSA demand issue and not a Tesla issue. This is a daily issue when driving in parking lots or through neighborhoods!! NHTSA's original demand being that the PWS was not able to be audibly heard while boombox was engaged is garbage, boombox enabled an audible warning to pedestrians in conjunction with the PWS. Now with the lack of boombox while in drive or custom horn sounds there are many instances personally witnessed, told to me, and experienced where road rage has occurred and pedestrians are in the roadway unaware of a vehicle approaching. I propose the solution of returning to allow custom horn sounds and boombox while driving but when in reverse to mute the boombox and allow the PWS to be heard loudly. This will appease all sides and allow pedestrians a warning signal that the vehicle is in reverse while also not inciting road rage from a gentle or funny custom horn and alerting pedestrians and other vehicles a moving vehicle is nearby when in drive. Again, I implore you to make the right decision and allow Tesla to enable custom horns and boombox while driving to save lives!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467203June 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Tesla Model Y. The contact stated while driving 79 MPH with the cruise control activated, the vehicle experienced phantom braking. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467010June 1, 2022
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
1. Pulling the car into a parking spot at a low speed (tight parking space for which you had to turn the car at a 90 degree angle, so had to be slow). 2. Applied brakes BUT the brakes didn't work. 3. Car went through very thick hedges and over a ledge (parking collision and emergency brakes didn't work). Follow up: Filed a data request with Tesla and they denied the request.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11466719May 31, 2022
STRUCTURE:BODY
Rear undertray composite cover partially peeled off and began dragging on the road creating a driving hazard. This problem has been reported in online forums on many occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466593May 29, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
The roof glass cracked with no impact and no accident. No chip or missing pieces of glass. Everything is in tack but has cracked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466359May 27, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving 70 MPH with the adaptive cruise control activated, the vehicle experienced phantom braking. There was no warning light illuminated. The contact depressed the brake pedal to disengage cruise control. The contact then depressed the accelerator pedal and was able to continue driving. The contact stated that there were no other vehicles around the vehicle at the time of the failure. The contact stated that the failure reoccurred three more times while driving. The manufacturer was notified of the failure through email. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466268May 26, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
With AP and AS activated the vehicle will have multiple episodes of phantom braking. With no vehicle in front, next to, or behind for 100’s of feet or even visible to the naked eye on a divided highway. No flashing lights, no moon visible, no signs just a straight stretch of flat highway 70-50 hard stop before deactivated. Nothing on the driving display to indicate a need to brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466119May 25, 2022
UNKNOWN OR OTHER
On multiple occasions the rear hatch has opened while the vehicle was in drive stopped at traffic lights. During each event the only two users were present and neither were interacting with the phone app or the vehicle touch screen. The rear hatch should not open when the vehicle is in drive or reverse under any circumstance and it does. To close it in this situation you must place the car in park and wait for the screen that allows you to close it while sitting at a red light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465865May 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Going on highway at 70mph at around 440pm on I76 on 5/23/22 with autopilot with no cars in front. Clear weather and suddenly car brakes on the highway to almost 30mph. Thankfully there was no car behind me. It could have been a grave mishap. Have reported about this earlier also and has happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465857May 23, 2022
STRUCTURE:BODY
Unspecific event. I hope this report, without my having an incident myself is looked into enough to apply a standard across all manufacturers to make sure the public aren’t so unknowingly put at risk. All because of an ill thought through design. My vehicle has no easy access to exit rear seats if there is any kind of electrical failure. My rear passengers will not be able to exit the vehicle. Manual override of electronic door controls are hidden beneath door panels and trims. With no mechanical connection on the outer handle, even if the driver uses the front manual release, they cannot rescue rear passengers. The outside door handles are electronic ONLY. Imagine a fire like Vancouver happening, when a child is in a car seat or has less mobile passengers like seniors. Neither can be expected to climb to the front or out a side window to reach safety. No means to unlock doors or open doors makes this vehicle unsafe to carry passengers in the back, nevermind versions of my vehicle that have 7 seats and a third row, which will most certainly be carrying kids due to the available room. . This design flaw exists in Tesla Model 3’s also. I’m not sure of other vehicles or brands. Older vehicles with mechanical door controls still allow a door to be opened from outside if on fire or suffering an electrical problem. These back seats aren’t safe and for Model Y as an suv marketed to families, it’s only a matter of time til tragedy occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465832May 23, 2022
ENGINE
My son was driving my Model Y Performance Trim Tesla Model Y on May 23,, 2022 and thank god he was in a relatively safe parking lot; the vehicle had a loud thud noise coming from the rear and then it spontaneously died due to allegedly a rear motor failure (it's a dual motor Model Y). The Tesla then turned off essentially and locked itself in "Park" -- the vehicle could not be taken out of Park. Had to get it on a flatbed -- it now sits at the San Antonio, Texas Service Center off interstate 10 where allegedly it will be undergoing a diagnosis. But this rear motor failure (according to some of the indicator lights) is unbelievably dangerous inasmuch as the failure occurred without warning and without an opportunity to apply reasonable contingency protocols -- had this happened on a highway or street lane -- the complete unexpected stopping of the vehicle would assuredly be cause for grave damage and serious bodily injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465661May 22, 2022
LANE DEPARTURE: ASSIST
Driving south on Interstate 89 in Vermont, approaching exit 2. Auto-pilot and auto-steer engaged. (Note: this vehicle does not have the optional "full self-driving beta" mode.) In the right lane, road curving to the left. The right-hand exit ramp appeared almost directly ahead. Auto-steer tried to continue straight ahead into the (low-speed) exit ramp at full highway speed. I had to physically wrestle the auto-steer for a short period, which forces it to disengage, to keep in my lane on the highway. Daylight, clear weather. Had I not had my hands on the wheel and had I not paid attention, the car would have taken the sharply curving exit ramp and I would have run off the road into trees. This is a failure of the auto-steer software. I have also had issues with auto-steer when driving past on-ramps and off-ramps that do not have dashed lines that continue the right-hand edge of the driving lane. In these cases, the auto-steer attempts to abruptly correct into the middle of the suddenly wider "lane" as indicated by the edges of the ramps and the left side dashed line. It should maintain its standard distance from the left lane markings instead of trying to center itself in the suddenly wider perceived lane. I have the auto-steer lane correction enabled and set to "early" mode (which is the most aggressive setting). This is a software bug, not a component failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465524May 20, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On or about 4:30 pm Monday, May 16th there were two instances of unintended braking. Then at approximately 10:30am on 19 May another 6 instances of unintentional braking occurred. I believe this is a serious safety risk and Tesla should be required to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465056May 17, 2022
AIR BAGS
Often a warning of "Front passenger saftey restrain system fault - Service is required" message comes up. Tesla does not have the parts to do a repair. This has been the case for months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464988May 17, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Repeated random automatic braking while using cruise control at highway speeds. Near miss of rear end collision. Tesla service representative just said to live with it and be careful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464042May 10, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While in cruise control, our 2021 Tesla Model Y (WE DO NOT HAVE AUTO PILOT!) applied the brakes HARD dropping between 10-40 mph with no warning. Cruise control stays active. There were no cars anywhere near us, either in front or in the rear. Over thirty (30) Tesla bug reports were recorded on April 25 and April 26, 2022. While we were not SERIOUSLY hurt, had a vehicle actually been behind us, we would have ended up with a vehicle in our back seat and certainly serious injuries. This same thing happened six months ago on our last road trip. Tesla has blown us off saying that this simply cannot occur. Their response is that the computer cannot slow the car without seeing something. Therefore it must have seen something. This is circular reasoning and is meant to blow off the consumer. This is a serious safety issue. The braking on occasion has been violent. This is similar to the reports in other models. Tesla has twice now, within six months, addressed this issue simply by saying "it cannot occur." Seriously?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463970May 9, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When engaged, Autopilot often causes vehicle to suddenly brake for no apparent reason. Online this phenomenon is often referred to as “phantom braking”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463711May 7, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My 2021 Tesla Model Y, when using adaptive cruise control engages in phantom braking on a perfect clear road with no obstacles. On a recent road trip the vehicle braked suddenly at least 10 times while driving at highway speeds on both divided and single lane roads. This is cleariy unsafe especially if there is a car following. Tesla is aware of this problem and has done nothing to resolve it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463353May 4, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving 60 MPH with the cruise control activated, the radar detected a hazard ahead on the roadway and deactivated the cruise control, causing the vehicle to experience phantom braking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462675April 28, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Recently while pulling into my children's school, my car has started deciding that the entrance to the parking garage is a large truck stopped diagonally in front of me and slams on the brakes scaring me and causing everything in the car to go flying. Luckily no one has been behind me while this has happened. I am always entering very slowly, maybe 5 mph at the very fastest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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