Tesla Model Y Complaints (2021)

1,061 consumer complaints on file.

#11515867April 6, 2023
UNKNOWN OR OTHER
Right side passenger door doesn’t open. Since I purchased the car Tesla has fixed the problem but it keeps reappearing. My concern is that if I get in to an accident passengers in the rear seat can get stuck as the door doesn’t open either from inside or outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515068April 2, 2023
ELECTRICAL SYSTEM
Defective battery, wont charge past 30%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514501March 29, 2023
SUSPENSION, WHEELS, STEERING
I was backing up from the parking lot and heard a clank. I immediately got out to check what happened and saw that the suspension had completely detached itself from the wheel (see pictures). The wheel immediately started to go sideways. If I was on the highway or on the road this would have 100% caused an accident and quite possibly my life. Tesla says there is no recall and is blaming the problem on me. If this isn't recalled and fixed on other Tesla models, this will cause a crash and serious injury or even death to the driver/passengers and other drivers. This is a major safety issue and needs to be addressed as soon as possible. I am lucky, but others may not be. I don't know why there was not a recall. Tesla needs to take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514290March 28, 2023
SEAT BELTS
Hi, I just read the news about NHTSA on Model X pretensioner recall and found my Model Y may have the same issue. The seatbelt hold on the driver's seat is extended a lot compared to the passages seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514248March 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving approximately 75 MPH with the "auto pilot" and the "cruise control" functions engaged, the vehicle made an emergency stop. The contact stated that the force of the emergency braking had thrown him forward into the seat belt. The contact stated no warning light was illuminated. The contact was able to disengage the auto pilot and cruise control and continued his trip. The contact stated that the emergency or "phantom braking" had become a recurring failure. The contact scheduled a remote service for the vehicle and an over-the-air software update had been performed. The vehicle had been repaired. The contact stated that the failure continued after the software update. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514080March 27, 2023
SEATS
Easy Entry resulted in fractured/ broken toe of back seat passenger. Foot was resting in seat rail when driver exited vehicle which caused the seat to auto position to rear and crushed passenger toe. Driver jumped back into vehicle and engaged park to auto move seat to forward position
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11513841March 26, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While utilizing the ADAS features including the adaptive cruise control, the vehicle unexpectedly applies its brakes while driving at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513408March 23, 2023
STEERING, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle began showing the below warning messages, followed by loss of power steering and abnormal braking behavior (brakes did not work properly). This is a recurrence of an issue that previously resulted in the vehicle being towed to Tesla, but whom were unable to diagnose the problem. -Automatic Emergency braking disabled -Lane Departure Avoidance features unavailable -Traction control disabled -Automatic vehicle hold disabled -Stability control disabled -Steering assist reduced -Front motor disabled -Power reduced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513050March 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sudden deceleration and braking while at interstate speeds and crossing over a bridge. I was using cruise control only, overcast day, dry pavement with moderate traffic. Cruise control strongly applied the brakes from interstate speeds while crossing over an overpass bridge. There was no danger or traffic ahead of me that should have triggered the emergency braking. This needs to be investigated, it will get someone killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512861March 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is my second NHTSA report for this car, there was no reply to my first report. Since the manufacturer, without warning or owner consent, disabled radar systems for automated cruise control, the car is now exhibiting a new dangerous behavior when the camera detects the presence of emergency vehicle flashing lights and suddenly, and dangerously applies an emergency brake to slow the car, without taking into consideration the location of the emergency flashing lights relative to my car, or the presence of other cars around me that might be affected by the sudden, un-announced braking of my car. In many cases, the police/emergency lights are on the opposite side and direction of the freeway, 8+ lanes away from my car, and I am under no legal obligation to brake, nor would it be safe to do so. There is no warning by the car, only the sudden braking action and I have almost been hit from behind by other cars who were not expecting my car to brake while at freeway speed. This event has occurred at least 10 times in the past year regardless of time of day, weather or traffic conditions. I would like the previous complaint I filed about sudden, unexpected braking, as well as this new complaint reviewed by the NHTSA, as this is evidence of a critical, significant safety hazard by the car which the manufacturer has deliberately created.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512800March 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We recently traveled about 300 miles on a roadtrip in this Tesla and while using the adaptive cruise control, the car would randomly slam on the brakes for no apparent reason. There was nothing in the road or any hazards at all. Also, it was not just a one time thing. It happened multiple times before I decided to not use the cruise control because it to dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512699March 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ON MARCH 18, 2023 WE WERE DRIVING ON HIGHWAY 80 FROM Winnemucca NV TO FERNLEY NV. At 3pm and about 3:10pm the car suddenly decelerated from ~82mph to ~50mph. The road ahead was clear of obsticles. Luckly there were no cars following close behind us, if there had been the unnecessary and unexpected deceleration could have been dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512662March 19, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This car is unsafe. 70K+ purchase price with the inability to use basic cruise control, must-less the 10K FSD purchase that is USELESS. The phantom braking is constant while trying to use the basic cruise control, auto-pilot/FSD. Driving this car makes me a nervous wreck and I am beginning to HATE it and regret my purchase. I am seriously concerned for the safety of myself and other Tesla owners based on the current radar-less autonomous features. NHTSA should get involved and force Tesla to address the phantom braking issues before more people are involved in an accident that could be avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511973March 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving the vehicle on a 2 lane highway in sunny conditions, the vehicle suddenly braked while using cruise control. There was no traffic on the road ahead, no oncoming or traffic in my lane. Car slammed on the brakes slowing from 55 to 30 in about 2 seconds. If there was a vehicle behind me this would have caused a serious accident. This is NOT an isolated incident on my vehicle. The exact scenario has been reported a multitude of times by other people. This will kill someone and needs a recall. This is the standard equipment cruise control provided on all Tesla models. This isn't self driving or any other advanced feature. This is a critical issue that needs to be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511750March 14, 2023
SEATS
The contact owns a 2021 Tesla Model Y. The contact stated while driving 10 MPH, the middle seats were unlatched independently. The middle seat's unlatched warning message was displayed. No one was injured. The vehicle was not diagnosed. The manufacturer was contacted, and the manufacturer stated that the vehicle needed to be diagnosed. The failure mileage was 24,917.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511023March 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated that while entering or exiting the driveway on an incline, the automatic braking system engaged and locked up the tires in icy conditions. While reversing, the contact noticed that he was unable to turn off the integrated braking feature. While driving the brake pedal was depressed but the vehicle failed to brake efficiently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510875March 8, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
There are multiple issues: 1. When trying to back up slowly, or move forward slowly, the car goes automatically on park "to prevent roll". I am intentionally trying to slowly back out of parking, and the car keeps stopping 2. When I try to change lanes, in many cases the car gives a solid "beep" which is equivalent to me almost crashing to another car. But there are no other cars! 3. The car keeps giving forward collision warnings when there is no immediate danger to collide with anything, and in most cases there is nothin in front.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510788March 8, 2023
SEATS
The trim that includes the controls for the front passenger seat became detached. I returned to the vehicle to find the seat had fully reclined on its own. This occurred in October 2022. I confirmed with other Model Y owners that they had the same problem occur. Tesla said the clip holding the trim in place popped out and replaced it. A similar repair was done for other owners. The problem reoccurred in March 2023. I confirmed with other owners that the problem reoccurred for them as well. Tesla replaced the trim this time instead of just replacing the clip. There were no notices from the car either time that the seat controls had become detached from the seat. While waiting for the repair to take place, Tesla did not inform me whether or not it was safe for a passenger to sit in the seat. I question if it was safe since the seat reclined on its own, the seatbelt is attached to this detached piece, as are the seat controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510617March 7, 2023
SEATS
Much like SB-23-13-001 recall my rear seat bolt became lose. However it does not seem to be included in the current recall. Tesla is trying to charge me to resolve this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510557March 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021Tesla Model Y. The contact stated while driving 65 MPH with the cruise control activated, the vehicle independently and aggressively slowed without driver input. The vehicle then accelerated independently. There was no warning light illuminated. The failure occurred approximately 10 times. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y