Tesla Model Y Complaints (2021)

1,061 consumer complaints on file.

#11616961September 27, 2024
UNKNOWN OR OTHER
NHTSA Recall No: 22V-702, in 2022, was where there was supposedly an OTA update to stop the windows from increasing force in some situations when an object was stuck in the gap between the window and the frame. My 2021 Tesla received that update at the time, and I didn't think much of it...until January 2024 when it actually happened to me. I shut the door with my hand on the window, and at the moment it closed, the window went up to close the small gap. My finger was in there and as I tried to pull it out, the window was still trying to close, not allowing me to do so. Component that failed -- the window, supposedly fixed in 2022 Available for inspection upon request -- returned the leased car in September 2024 How was safety put at risk -- could not remove finger from gap between window and frame since window was continuously trying to close Has the problem been reproduced or confirmed by a dealer or independent service center -- I was ignored by Tesla HQ, and by my closest dealer. The Tesla dealer from which I leased the car (a different one) told me to make a service appointment. Has the component been inspected by the manufacturer, police, insurance representatives or others -- no Were there any warnings or symptoms -- no. No reason to think it would ever happen, then it did in January 2024.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11616057September 23, 2024
STEERING
At 59k miles the steering rack failed, warranty expired at 50k miles. This was a $3,000 repair. A number of fellow Tesla owners have encountered this same failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613703September 10, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
What component or system failed or malfunctioned, and is it available for inspection upon request? System computer. After a Over the Air (OTA) update, most driver assistive functions are inoperative. System feedback display sometime goes black (speedometer, controls, backup camera, etc). After manufacturer serviced car to verify and resolve issue, issue was not corrected. Screen continues to error, asking for a software update. Per the manufacturer this is a computer issue with the cache, and being told to replace computer. How was your safety or the safety of others put at risk? Since the driver feedback display and cameras are sometimes non-functional. Back up camera can be unusable, lane keeping, and cruise control are inoperative. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By an manufacturer repair center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, they appeared after an OTA update 9-AUG-2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613490September 9, 2024
STEERING
My husband was driving the used Tesla we recently purchased from the Tesla dealership. We were driving on the highway with regular traffic and no issues around us. Autopilot was not on (we have never employed this feature). All the sudden, the car quickly jerked to the right on its own and then swerved back on its own. We were driving towards the sun so maybe the camera saw a shadow that wasn't actually there. We think either there is a steering issue or that the car might be reacting erroneously to something that isn't there. Just wanted to report this safety concern because I had my baby in the car and this could have caused a car accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611757August 30, 2024
AIR BAGS, ELECTRICAL SYSTEM, SEATS
The front passenger safety restrain system keeps switching off and showing an error randomly during driving, especially with younger passengers on the passenger seat. The problem was already fixed by Tesla 4 times and is appearing again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609194August 18, 2024
SEAT BELTS
One of the rear seat belts will not latch. The buckle will go about 3/4 of the way in, but will not latch completely. It feels like there is something preventing the buckle from inserting compeltely. This puts our family at risk because one of our children cannot buckle their seatbelts when riding in the car. This has been present since we bought the car; it was delivered to us on August 11 and was not functioning upon delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609179August 18, 2024
SUSPENSION
Lower control arm bolt has backed out on the passenger side. Have found several similar issues on the same model vehicle the past few weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608396August 14, 2024
SEAT BELTS
Warning popped up for Faulty Passenger Seat Belt Tensioner. On checking, the seat belt tensioner was broken and the whole seat mechanism had come off. This surprised serious safety incident happened without anyone sitting on Passenger side or using the seat belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607914August 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving [XXX] enroute to Houston from Peoria, AZ, on cruise control, the auto braking activated aka ghost braking, causing the car to extremely brake. No other cars or trucks near us and no signs in area that might affect cruise control. I thought this was fixed! Totally unsafe. Luckily no one was behind us. This happened a lot back in mid 2021 and to have it still happen is hazardous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607031August 7, 2024
SEAT BELTS
THE SEATBELT LATCH IN THE BACK CENTER SEAT IS NOT WORKING. I TRIED CLEANING IT OUT AND NO DEBRIS IS IN THERE AND IT STILL WON'T LATCH. TESLA DOESN'T HAVE AVAILABILITY FOR A MONTH FOR THIS SAFETY ISSUE. I HAVE THREE YOUNG KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606198August 2, 2024
UNKNOWN OR OTHER
My wife was driving the car on our downsloping driveway when the car suddenly accelerated without her pressing the accelerator pedal. She slammed on the brakes and was able to bring the car to a stop before colliding with the garage door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605724July 31, 2024
UNKNOWN OR OTHER
Tesla Model Y's windshield is terribly and soft. A small stone fallen on the windshield it cracks right away. I had to replace my windshield every year or so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605723July 31, 2024
SUSPENSION:FRONT:CONTROL ARM
This is a manufacture defect. The windshield water comes down and fall dropping on the upper control arm. I Needed it to replace this every year. This is a well documented issue. It is all over the web. This is insane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605357July 30, 2024
SEAT BELTS
Seat belt malfunction error was triggered. I reached tesla service in Springfield nj but can't get an appointment until mid September. Totally unacceptable... how am I supposed to use my car?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598754July 4, 2024
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
Car was summoned and turned a sharp right directly hitting the car parked next to it while pulling out. The location was the parking lot of [XXX] on [XXX] . I have a full video of this which shows the car pulling forward then taking a sharp right impacting the vehicle parked next to it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597250June 27, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
On [XXX] my husband was taking our [XXX] son to the grocery store and put him in his car seat. He then shut the door and went to open the driver door and the car had locked and would not unlock leaving our [XXX] trapped in the car. We called Tesla immediately and they said the 12 volt battery had died and we needed to call 911. Luckily while I was on the phone with 911, one of the windows was slightly cracked and my husband was able to get the window down further so we could get our son out. You are suppose to receive 3 warning messages from Tesla saying the 12 volt battery needs to be replaced or is dying we did not receive a single one. This is life threatening and extremely dangerous. Our friends who had heard our story just sent us a news story that this happened to a grandmother and her grandchild recently in Arizona too. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596922June 26, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Tesla Model Y. The contact stated after placing the children in the vehicle, he was unable to enter the vehicle. The contact stated that the vehicle lost electric power while attempting to open the door with the key fob and with the phone App however, the door remained closed. The local Fire Department was contacted, and the contact was advised to break the window to remove the children from the vehicle. The contact broke the driver's side front window to remove the children as recommended by the Fire Department. The contact stated that the 12-volt battery had overheated; however, a report was not filed. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The contact stated that the window was replaced, and the 12-volt battery was also replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 72,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596002June 23, 2024
SEAT BELTS
Front Passenger Safety Restraint System Fault There have been hundreds of people if not thousands who are reporting this common issue on various forms online and its a very common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595603June 20, 2024
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
Power was lost completely while car was on the road, breaks stop working and unable to stop. Driver had to go off road to prevent collision and road a accident. Towed to Tesla center. Diagnosis is “internal short” but did not elaborate. No explanation and answer why break did not work. External damage due to accident was not covered.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11595385June 19, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla FSD consistently ignores temporary lane closures, and will cheerfully try to drive over the barrier poles. The locale is the San Diego Pure Water Project construction zones. They set up lane closures that change every week or so. They use a line of red poles along the middle of the road to block off a lane and direct both lanes of traffic into one lane. Sometimes there is also a large CLOSED sign in the middle of the closed lane. Tesla never sees the red poles and often does not see the CLOSED sign. I attach several photos each showing both the Tesla screen and reality in the same image. (Unless Tesla fixes this soon) I can send you lots more photos if you wish.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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