Tesla Model 3 Complaints (2021)

674 consumer complaints on file.

#11671080July 3, 2025
VISIBILITY/WIPER
The interior rearview mirror exhibits tiny bubbles around the edges and streaking or cloudiness within the layered structure of the auto-dimming (electrochromic) mirror. The problem has occurred in multiple potential replacement mirrors, indicating a design or manufacturing defect. The issue first appeared as small bubbles around the outer edge, then progressed to visible streaking and cloudiness within the mirror surface. These symptoms impair rear visibility, particularly at night or in bright light conditions, when glare and distortion are most severe. This creates a safety hazard by: 1) Obstructing the driver’s clear view of approaching vehicles. 2.) Reducing reaction time Increasing the risk of rear-end collisions or unsafe lane changes. 3.) It compromises overall driver situational awareness, especially in high-speed or congested traffic environments. The defect is not isolated to a single part. Defective mirrors have been retained for documentation and are available for inspection. Mirror replaced with same part number under limited warranty, but the replacement option showed same failure, suggesting a broader defect not yet addressed by a permanent fix. Additional replacement parts offered show similar defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670627July 1, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Incident Details: • Date of Incident: [XXX] • Time: [XXX] • Location: San antonio, Tx • Weather/Road Conditions: Clear, dry highway; 90 F • Speed: 60 mph; • Description: while driving my 2021 Tesla Model 3 with Full Self-Driving (FSD) software version 12.6.4 engaged, the vehicle unexpectedly changed lanes without my input, likely due to the Auto Lane Change feature. Immediately after, it braked hard for and unrecognized slowing traffic ahead. This sudden jolt caused immediate pain in my upper back, neck, and chest, which persists. I believe FSD misjudged traffic patterns or road conditions, a known issue with v12.6.4 based on online reports. The incident occurred in heavy traffic and no crash occurred, but the abrupt braking posed a safety risk and caused injury. I’m unable to see a doctor today but plan to soon for a diagnosis. This is a serious safety concern, as FSD’s erratic behavior could cause collisions or further injuries. Injuries: Yes, back, neck, and chest pain caused by sudden braking. No medical diagnosis yet; planning to see a doctor soon. Crash: No Fire: No Police Report: No accident Attachments: i have video INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668094June 20, 2025
AIR BAGS, SEAT BELTS, SEATS
RCM2_a636 Front passenger safety restraint system fault Service is required Passenger airbag turns OFF when a passenger is sitting in it. Error is intermittent and while occasionally turn off and on. Seems like a lawsuit waiting to happen should someone get in a car accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665526June 7, 2025
SERVICE BRAKES
On [XXX] at approximately [XXX] on [XXX] in Oakland, CA, I was intending to park the car on the street at the curb. As I started to pull to the side of the road to park, the brake suddenly fully engaged, bringing the car to an immediate complete stop. My foot was not on the brake at the time. There were no obstructions of any kind in the road or in front of the vehicle. No warning sounds, messages or lights were activated before, during or after the incident. The incident caused no injuries, because of the low speed at the time, just a sudden jerk forward. However, if the event had occurred at a higher speed, some kind of injury would have been likely. I am also reporting the incident directly to Tesla. There has been no testing or inspection of the vehicle. The vehicle will be made available for inspection or testing if requested. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663381May 28, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Attempting to park. Slowly inching forward while turning left. Vehicle accelerated. (Sudden Unintended Acceleration: SUA) Vehicle jumped a curb, bounced off a tree, dropped off the curb before comping to a stop. Internet search shows other similar reports; attributed, by Tesla, as pedal misapplication. This was not "pedal misapplication". I am not looking for anything. But NHTSA should increment occurance counter by 1. Tesla has a problem. Electrical or Mechanical...do not know. They have also lost me as a customer. The car will be sold. I have video...mp4
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11657017April 27, 2025
ELECTRICAL SYSTEM, POWER TRAIN
my 21 M3P 27K miles threw BMS_a079 I've never used a supercharger and rarely charge over 80% mostly charging at work on lvl 2 & occasionally at home on lvl 1 vehicle will no longer charge I've tried 2 Button reset and HV disconnect no help. 27k miles seems unreasonable for a battery malfunction on a vehicle that has been cared for meticulously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656199April 22, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
While traveling over 230 miles from home on a road trip, my 2021 Tesla Model 3 suffered a complete and catastrophic failure. While in North Carolina, the vehicle became entirely unresponsive—doors would not unlock, windows couldn’t be operated, and I was completely unable to access the charging port, trunk, or frunk. The vehicle was effectively bricked without warning. This wasn’t a minor inconvenience—it was a serious safety issue. I was stranded out of state from Saturday to Tuesday, completely dependent on others for transportation while waiting for the vehicle to be towed 58 miles to a service center. I was eventually informed of the cause, auxiliary battery failure, but the fact remains: this happened without warning, in the middle of a long-distance trip, and could have left me in an extremely dangerous or isolated situation. Tesla's systems failed without notice; an apparent design flaw left me with no way to access or secure the vehicle. The inability to open the doors or charge the car poses obvious and unacceptable safety risks. The windows were secured with plastic to prevent rain from coming in. This incident is deeply concerning and should be taken seriously. I am urging NHTSA to investigate this issue and hold Tesla accountable to ensure this does not happen to other drivers under even more hazardous circumstances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655429April 18, 2025
POWER TRAIN
The contact owns a 2021 Tesla Model 3. The contact stated while his wife was driving at approximately 29 MPH, the vehicle independently accelerated and the front of the vehicle crashed into a tree, where it came to a stop. No warning lights were illuminated. The front driver's side air bag was deployed. A police report was filed. Medical attention was sought as a precaution; however, there were no injuries sustained. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,340.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11653607April 9, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle Info: Make: Tesla Model: Model 3 Year: 2021 Incident Date: April 7, 2025 Mileage: 49,000 miles Component: Electrical System / Software / Powertrain While driving on a public road, my Tesla Model 3 experienced a total system lag and shut down unexpectedly. The screen and vehicle controls froze, and the vehicle became unresponsive, leaving me stranded in the middle of the road. Tesla service later stated that the car computer had “slow FPS” (frames per second), which they claim caused the issue. They cleared memory, updated firmware, and said no further diagnosis was needed. However, no root cause was provided, and I am concerned that this issue could reoccur. This kind of unexpected shutdown while driving is a serious safety concern. I was lucky to avoid a collision, but if this had happened on a freeway or near traffic, the outcome could have been worse. I am filing this report in hopes that NHTSA will investigate whether this is an isolated issue or part of a broader safety defect related to Tesla's onboard software or power management systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652928April 5, 2025
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Rear window defroster is permanently broken. Tesla made 10 attempts to repair it over the past year+ and it is still not fixed. Under certain weather conditions, there is zero visibility through the rear window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646236March 4, 2025
SUSPENSION
Needs whole suspensions system fixed and is only 4 years old. Was told by the service center employee that other customers with the same year and model have had the same issue. Suspension has been noticeably affected for the past year (uneven tire wear so I had to get new tires and a bumpier ride), but just took it in today and had it officially diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645788March 2, 2025
VISIBILITY/WIPER
The defrost function on the computer went crazy and cracked the windshield in the morning, covered in snow. - It’s hard to see out of, and Tesla said it’s not covered even though it’s only 6 months old and to just drive it. - No, they want $1600 to look at it. I can’t get them to agree to look at it, but don’t give up. - no the defrost was slow and low, as winter is with no issues. So it snowed a lot in KC, MO. I keep my heat at 60 degrees and the fan on low. I unlocked my car with my phone to get some stuff out, but I started clearing off the back door stairs first to make a path. But only 10 minutes after unlocking it, I heard a loud pop. I thought it was electric, so I unplugged it and got in to leave and immediately was shocked to see and hear the heater on so high I didn’t know it went to that level. It had to have been 100 degrees in the car then before I even sat down… I saw the HUGE CRACK across the windshield from the bottom right passenger side, perfectly in the corner of the glass, going all the way to eye level in front of the driver. Diagonally, corner to corner. There isn’t a scratch or speck on this car. I hand wash it every week when it’s not freezing out. I keep the left scroll wheel programmed to control the fan speed, so I pushed it to lower the leaf blower setting it was on to find out it was still set to 60 and fan speed 2. I had to go up and down a few times to get it to go down to normal. I took a video and photos, and Tesla said repeatedly it’s going to cost $1600, even though I just bought it 6 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638685January 27, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
The Tesla model 3 has a manual release lever for each door in the front. The passenger side lever doesn't work, creating a safety issue if the car were to lose power then that door would not be able to be owned in case of an emergency. It was never used before and just doesn't work. I've heard this is a common issue on the 2021 model as it was the first refresh or re design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635926January 14, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving east on [XXX] in Bourne MA using the Tesla adaptive cruise control system called "Autopilot" in very light traffic conditions. The sun was low on in the sky (behind and to the right). The system automatically engaged the brakes while crossing the bridge without obvious reason, decreasing the car speed about 10 MPH in less than a second before I overrode by pressing the accelerator. I believe the car vision system mistook a shadow cast by the vertical girders on the bridge onto the road as an obstacle. The sudden deceleration was a hazard to those behind that had to brake, but there was no collision or loss of control. The manufacturer seems acknowledge and accept that the defect exists, but has not been able to resolve the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634962January 8, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Tesla has full self driving supervised. When I use this feature, since about three updates ago, my Car has started braking for no reason. It hasn’t happened on a freeway, but, but on secondary roads, it will brake and try to come to a stop. It seems to do this, when there is a shadow across the road, or when there is a puddle in or near the road. Sometimes it will brake for no reason at all. I I have come close to being hit from behind. I think this is a dangerous situation that needs to be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634087January 4, 2025
UNKNOWN OR OTHER
Tesla is refusing to correct this recall on my vehicle for free
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633279December 30, 2024
SUSPENSION
My car experienced a problem with the control arms and based on my research this is a known problem with Tesla Model 3 yet a recall hasn’t been issued
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628595December 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
UNKNOWN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11628144December 1, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
vehicle constantly phantom brakes while driving. i have reported 100+ incidents thru my tesla "report bug" feature. It will read the speed limit sign on the off ramp and slow the vehicle down 20mps abruptly, it will see a car on an onramp and slam the brakes on thinking there is a collision coming. it is every single day using cruise control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627119November 24, 2024
UNKNOWN OR OTHER
The rear doors in this vehicle have no manual open option in case of a power outage such as a fire or submersion. This is a huge safety risk for back seat passengers, who are more likely than average to be children who could not figure out what to do in the case of an emergency
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model 3