Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#11298218January 9, 2020
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
THE PASSENGER SIDE 'OCCUPANT DETECTION SENSOR MODULE' IS FAULTY. THIS MODULE HAS BEEN RECALLED ON SIMILAR SUBARU VEHICLES RECENTLY. THE MODULE DETECTS AN OCCUPANT IN THE PASSENGER SEAT, AND EITHER ACTIVATES OR DEACTIVATES THE SUPPLEMENTAL RESTRAINT SYSTEM. AT APPROXIMATELY 135K MILES, THE SENSOR BEGAN TO ROUTINELY TURN THE AIRBAG OFF WHEN THE PASSENGER SEAT WAS OCCUPIED. THIS OCCURS WHILE THE VEHICLE IS AT INTERSTATE SPEED TO IDLE SPEED. SUBARU (AT THE DEALERSHIP IN GRAND JUNCTION, CO) HAS PERFORMED A DIAGNOSIS AND PROVIDED ME THIS INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297788January 7, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
CHECK ENGINE LIGHT, OIL TEMP, ABS LIGHT, CRUISE CONTROL LIGHT, TRACTION CONTROL LIGHT AND ABS LIGHT TURNED ON AT 90,000 MILES. HAD VEHICLE SERVICED BY 2 DIFFERENT MECHANICS AND TRANSMISSION CODES STILL APPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292157December 30, 2019
SUSPENSION
AROUND SEPT. 2019 MY 2014 SUBARU CROSSTREK STARTED MAKING A CLICKING NOISE WHEN I MADE A LEFT OR RIGHT TURN FROM A STOP. MY SUBARU HAD 47,000 MILES ON IT. THE NOISE CONTINUED TO GET WORSE AND IT STARTED HAVING A VIBRATION IN IT. ITS NOW STARTING TO CATCH WHEN YOU MAKE A LEFT OR RIGHT TURN FROM A STOP. I HAD IT CHECKED OUT AND WAS TOLD MY CV AXLES ARE BAD AND THAT'S CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290645December 21, 2019
SERVICE BRAKES
I HAD THE BRAKE LAMP SWITCH RECALL PERFORMED IN MAY OF 2019 AND NOW ALL OF A SUDDEN MY BRAKE LIGHTS ARE TURNING ON ALL OF A SUDDEN BY THEMSELVES AT NIGHT TIME. THE CAR IS PARKED, NOT RUNNING AND LOCKED. I THINK I HAVE RECEIVED A DEFECTIVE SWITCH. WHEN I NOTICE THIS I MUST GO OUTSIDE AND STEP ON THE BRAKE TO TURN THEM OFF. THIS HAS HAPPENED 3 DIFFERENT TIMES THIS MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287655December 7, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REVERSE LIGHTS AND REAR VIEW CAMERA WILL NOT TURN OFF. THEY STAY ON IN DRIVE, NEUTRAL, PARK AND THE MANUAL MODE. I'VE BEEN TO THE SUBARU DEALER AND ANOTHER MECHANIC AND THEY CANNOT RESOLVE WITHOUT MAJOR LABOR HOURS TO LOOK INTO THE ISSUE. THIS IS EXTREMELY DANGEROUS. CARS BEHIND ME WILL BELIEVE I AM REVERSING INTO THEM SINCE THE LIGHTS ARE ALWAYS ON (THEY MAY DECIDE TO TAKE UNNECESSARY EVASIVE ACTION). THIS IS ALSO BLINDS DRIVERS WHO ARE BEHIND ME AS THE BRIGHT REVERSE LIGHTS ARE ALWAYS ON. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS IS NOT SAFE. THIS HAPPENS IN MOTION, IN PARK, ETC. I'VE DONE NO MODIFICATIONS TO THIS CAR AND THIS CAR HAS NEVER BEEN JUMP STARTED. I WOULD BE HAPPY TO UPLOAD VIDEOS OF THIS INCIDENT OCCURRING AS I HAVE MANY. WITH THE REVERSE CAMERA STAYING ON THE CAR'S INFOTAINMENT CENTER IS RENDERED USELESS. THIS IS ALSO EXTREMELY DISTRACTING WHILE DRIVING AS YOU HAVE TO DEAL WITH A CONSTANT VIDEO FEED OF WHAT'S BEHIND YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287482December 6, 2019
ENGINE, SEATS
AFTER TAKING MY VEHICLE INTO DEALERSHIP FOR VALVE SPRING RECALL, SERVICE REP ALSO SUGGESTED OIL CHANGE AT SAME TIME. I AGREED. AS SOON AS I DROVE IT OFF THE DEALERSHIP LOT, CHECK OIL LIGHT CAME ON. I IMMEDIATELY RETURNED CAR TO HAVE IT CHECKED BUT DEALERSHIP SAID OIL WAS FULL, PROBABLY FAULTY SENSOR AND SENT ME AWAY WITHOUT FULLY CHECKING THE CAR. CHECK OIL LIGHT WOULD INTERMITTENTLY LIGHT UP WHEN DRIVING LOCALLY. THEN ENGINE TAPPING SOUND AND CHECK ENGINE LIGHT STARTED A FEW WEEKS LATER WHILE DRIVING LOCALLY BUT INDICATOR LIGHTS WOULD TURN OFF FOR SHORT PERIODS IMMEDIATELY AFTER STARTING CAR, OR WHILE DRIVING UP OR DOWN STEEP INCLINES. LOCAL MECHANIC CONFIRMED THAT OIL PRESSURE WAS LOW AND RECOMMENDED TAKING IT BACK TO DEALERSHIP. ANOTHER DEALERSHIP IS NOW DISASSEMBLING THE ENGINE AND RECOMMENDING A NEW ENGINE AS OIL PRESSURE IS LOW AND NOT CIRCULATING PROPERLY AFTER VALVE SPRING RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282888November 29, 2019
POWER TRAIN
CV JOINTS WENT BAD AROUND 100,000 MILES WHEN WARRANTY EXPIRED. ALL FREEWAY DRIVING, EVEN THO CAR WAS PURCHASED FOR MORE OFF ROAD/UNPACKED ROAD USE, WHICH HASN'T HAPPENED MUCH. GUESS IF I DID USE IT MORE OFF ROAD THIS WLD HAVE HAPPENED EARLIER & BE COVERED UNDER WARRANTY. NEEDS TO BE A RECALL ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282672November 27, 2019
UNKNOWN OR OTHER
EXPERIENCING TROUBLE REMOVING IGNITION KEY, AND GETTING WORSE OVER TIME. I MUST START THE VEHICLE A FEW TIMES, PLACE IT IN REVERSE THEN RETURN TO PARK. THEN I AM ABLE TO REMOVE THE IGNITION KEY. THE VEHICLE ONLY HAS 66000 MILES. THIS IS CERTAINLY NOT NORMAL WEAR AND TEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282056November 24, 2019
POWER TRAIN
AT APPROXIMATELY 64K MILES OUR XV CROSSTREK BEGAN EMITTING A LOUD HUM FROM THE REAR AND OUR GAS MILEAGE DECREASED SIGNIFICANTLY (18 MPG). WHEN WE TOOK IT INTO OUR MECHANIC, HE FOUND THAT THE REAR HUBS WERE DANGEROUSLY DEGRADED AND THAT THE REAR DIFFERENTIAL WAS FAILING. IN HIS OPINION, FAILURE OF THOSE SYSTEMS AT ONLY 64K MILES SUGGESTED A DESIGN OR PART DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270291October 22, 2019
UNKNOWN OR OTHER
DRIVING ON THE FREEWAY FOR 1.5 HRS WHEN CAR JUST WENT LIMP. ACCELERATOR WOULDN'T WORK, STARTED TO PULL OVER, CAR CAME TO STOP AND IT WAS DEAD, EXCEPT FOR ELECTRICAL. TRIED TO RESTART FOR OVER AN HOUR AND ALTHOUGH IT CRANKED, IT WOULD NOT TURN OVER. AGAIN ALL ELECTRICAL WAS FULLY FUNCTIONAL. AFTER HAVING IT TOWED, THE NEXT DAY IT STARTED RIGHT UP AND NO WARNING LIGHTS ARE ON ON THE DASH AT ALL. VEHICLE IS SERVICED AS SCHEDULED, AND ONLY HAS 47,000. AFTER RESEARCHING FORUM I HAVE FOUND IT IS SOMEWHAT A POPULAR THING BUT DEALEERSHIPS CANNOT REPLICATE THE PROBLEM, YET IN KEEPS RECURRING TO OWNERS. SEEMS TO BE A FACTORY ISSUE OR SOME SORT OF FAULTY PART THAT IS CUTTING THE FUEL PROCESS. WHEN YOU ARE STUCK ON THE SIDE OF THE FREEWAY IN THE DARK, IT IS EXTREMELY DANGEROUS AND JUST HOPE NO OTHER CAR HAPPENS TO SWERVE AND HIT YOU. THIS IS A SAFETY ISSUE THAT SHOULD BE INVESTIGATED BECAUSE IT SOUNDS LIKE A POPULAR OCCURRENCE WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270031October 21, 2019
UNKNOWN OR OTHER
THE REAR WINDOW BROKE ON ITS OWN. THE VEHICLE WAS PARKED IN A SUPERMARKET PARKING LOT AND SUDDENLY BROKE WITH NO IMPACT. THERE WAS NO EVIDENCE OF IMPACT OR SOMETHING IN THE CAR. POLICE WERE CALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269132October 17, 2019
ENGINE, UNKNOWN OR OTHER
I HAVE EXPERIENCED ROUGH IDLING WITH MY 2014 CROSSTREK LIMITED FOR ABOUT A YEAR. DURING THIS TIME MY CHECK OIL LIGHT HAS COME ON TWICE. I BROUGHT MY CAR INTO THE DEALERSHIP IN FAYETTEVILLE, AR WHERE THEY BEGAN THE OIL CONSUMPTION TEST PROCESS. THUS FAR THE DEALERSHIP HAS FLUSHED MY COOLANT AND OIL AND REPLACING O-RINGS AND VALVES, REPLACED MORE O-RINGS AND MY AC COMPRESSOR, AND COMPLETED FOUR OIL CONSUMPTION TESTS EACH TIME I DROVE 1,200 MILES AND CONSUMED 8OZ OIL (10.1OZ IS CONSIDERED FAILING). MY CAR CONTINUES TO ROUGH IDLE TO THE POINT THAT I CANNOT LET IT IDLE INSIDE THE GARAGE WITHOUT SHAKING THE WALLS INSIDE THE HOUSE. THE ROUGH IDLE HAPPENS ALL THE TIME, WHEN I FIRST START THE CAR, AFTER I HAVE DRIVEN FOR A WHILE, AND DURING ROUTINE TRIPS AROUND TOWN, ANYTIME THE CAR IS IDLING. THE DEALERSHIP HAS ADVISED ME THAT ROUGH IDLE AND OIL CONSUMPTION IS NORMAL WITH CROSSTREKS AND NOTHING SHOWS ON THE COMPUTER SCANNER. THEY REFUSE TO DO A MECHANICAL CHECK TO FURTHER DIAGNOSE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267588October 10, 2019
ELECTRICAL SYSTEM
VARIOUS WARNING SYMBOLS ON THE DASH WILL ILLUMINATE FOR NO REASON WHEN THE CAR IS OPERATING AND IS IN MOTION ON EITHER HIGHWAY OR CITY STREET. DIFFERENT SYMBOLS AT DIFFERENT TIMES. INCLUDED ARE LOW TIRE PRESSURE, DYNAMIC CONTROL, HILL START ASSIST, ABS. THESE WARNING LIGHTS WILL JUST COME ON EITHER BY THEMSELVES OR SEVERAL AT A TIME. THE ACCELERATOR PEDAL WILL ALSO BECOME NON-RESPONSIVE WHEN ATTEMPTING TO ACCELERATE WHILE IN MOTION IN TRAFFIC ON A CITY STREET. THE CAR WILL ACTUALLY START TO DECELERATE. PUMPING THE ACCELERATOR PEDAL HAS BROUGHT RESPONSIVENESS BACK. BRAKE LIGHTS WILL ALSO COME ON ON THEIR OWN WHEN THE CAR IS PARKED, ENGINE OFF, NOT OPERATING AND WILL COMPLETELY DRAIN THE BATTERY. CANNOT EVEN UNLOCK THE CAR WITH THE KEY FOB. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266908October 7, 2019
ENGINE, POWER TRAIN
DRIVING ON THE FREEWAY AT 60MPH, WARM DAY (75) A/C WAS ON, STARTING TO ACCELERATE UP A SLIGHT INCLINE, THE ENGINE LOST POWER AND CAR STARTED SLOWING DOWN. THE GAS PEDAL/ACCELERATION WAS NOT WORKING. THE CAR WENT LIMP AND ACTED AS IF IT WAS IN NEUTRAL. WHILE TRYING TO PULL OVER TO THE SIDE OF THE FREEWAY, THE ACCELERATION KICKED BACK IN AS IF NOTHING HAPPENED. THIS HAPPENED TWICE. THE SECOND TIME I WAS DRIVING ON CITY STREETS AT 40MPH, SAME CONDITIONS OUTSIDE, AND GOING UP A SLIGHT HILL IN SAN FRANCISCO, THE POWER DIES/GOES LIMP, A FEW SECONDS LATER, POWER ON ACCELERATION COMES BACK. THERE WAS NO CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265217September 30, 2019
POWER TRAIN
I WAS ACCELERATING WHILE MERGING ONTO A FREEWAY WHEN THE ENGINE RPMS SUDDENLY DROPPED AND THE CAR SLOWED WAY DOWN. FORTUNATELY, THE TRAFFIC WAS LIGHT, AND THE CARS BEHIND ME ON THE ON-RAMP AND ON THE FREEWAY WERE ABLE TO AVOID MY CAR AS I PULLED TO THE SHOULDER. FORTUNATELY THERE WAS A WIDE, CLEAR SHOULDER TO PULL ONTO AS I TRIED TO FIGURE OUT WHAT WAS HAPPENING. I SHIFTED INTO MANUAL MODE AND ATTEMPTED TO UPSHIFT. I DON'T KNOW IF THIS HAD ANY EFFECT OR IF THE PROBLEM RESOLVED SPONTANEOUSLY, BUT I WAS ABLE TO RESUME DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258670September 28, 2019
ENGINE, UNKNOWN OR OTHER
THE ENGINE BURNS OIL TOO FAST. EVERY 800 TO 1000 MILES THE CAR REQUIRES 1OR 2 QUARTS OF OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258603September 27, 2019
ELECTRICAL SYSTEM
WHILE VEHICLE WAS AT A COMPLETE STOP, WITH HAND BRAKE APPLIED AND SHIFTER IN PARK POSITION THE KEY DOES NOT ALWAYS RELEASE. HAPPENS SPORADICALLY AND MORE SO WITH THE WHEELS TURNED. UNABLE TO PARK UP HEEL OR PULL THE KEY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258459September 26, 2019
UNKNOWN OR OTHER
IN JULY, THIS YEAR (2019), THE KEY BEGAN STICKING IN THE IGNITION SWITCH. GRADUALLY WORSENED OVER A PERIOD OF 2 WEEK TO THE POINT THAT IT COULD NOT BE REMOVED FROM THE IGNITION SWITCH AT ALL. BOB MOORE DEALERSHIP FIXED THE ISSUE COSTING ME OVER $500.00. DURING THE PAST WEEK THE SAME IGNITION SWITCH PROBLEM HAS BEGAN TO OCCUR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255868September 16, 2019
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. WHILE DRIVING AND RELEASING THE BRAKE PEDAL, THE VEHICLE HESITATED TO ACCELERATE FOR APPROXIMATELY FOUR SECONDS WITHOUT WARNING. THE VEHICLE WOULD THEN RESUME NORMAL OPERATION. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SERVCO TOYOTA HONOLULU (2850 PUKOLOA ST #200, HONOLULU, HI 96819, (808) 564-1100) TO BE DIAGNOSED, BUT A FAILURE CODE WAS NOT FOUND. THE VEHICLE WAS ALSO TEST DRIVEN, BUT THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255233September 13, 2019
UNKNOWN OR OTHER
AT TIMES WE ARE NOT ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. WE LOOKED AROUND THE INTERNET AND FOUND THAT SUBARU HAD RELEASED A SERVICE BULLETIN REGARDING THIS. BULLETIN NUMBER 16-112-18R ADDRESSES THE ISSUE THAT WE ARE HAVING WITH OUR CROSSTREK. PEOPLE ARE SAYING ONLINE THAT THEY ARE SPENDING $400+ TO GET THIS PROBLEM FIXED. WHY ISN'T SUBARU DOING A RECALL ON THIS IF LOT OF CARS ARE HAVING THIS ISSUE? THE PRICE TO GET THIS FIXED IS A LOT CONSIDERING THE CAR IS NOT THAT OLD AND THIS IS NOT A WEAR AND TEAR ISSUE. IT IS A DESIGN FLAW AND THE MANUFACTURER SHOULD BE ADDRESSING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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