Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#11138856October 7, 2018
ENGINE
THE OIL LEVEL WARNING LIGHT WAS ILUMINATED. I STOPPED AND ADDED OIL. THIS IS A CONSTANT PROBLEM WHICH IS CAUSING ME TO ADD A QUART OF OIL ONCE PER WEEK. THE DEALER HAS A FIX BUT ONLY FOR VEHICLES UNDER WARRANTY AND SINCE MY VEHICLE IS OUT OF WARRANTY, I'LL HAVE TO PAY OUT OF POCKET. FROM ONLINE SEARCHES, THIS IS AN ISSUE AFFECTING MANY CARS. THE COST, FOR ME, WILL BE IN THE THOUSANDS OF DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119535August 13, 2018
POWER TRAIN
WHEN THE CAR IS STOPPED AND BEGINNING TO PROCEED AGAIN, IT WILL BUCK, STAGGER SOMETIMES SLAM INTO GEAR, SOMETIMES THE GEAR DOESNT ENGAGE, WHEN I AM APPLYING BRAKES IT WILL ALSO HAPPEN JUST ABOUT STALLING OR IT WILL JUMP FORWARD- THIS HAPPENS ON ALL ROADS AND MY DRIVEWAY. No airbag failure, was replaced in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118926August 10, 2018
POWER TRAIN
I HAVE A 2015 CROSSTREK THAT HAS 31,000 MILES ON IT AND I HAVE BEEN HAVING AN ISSUE WHEN PUTTING THE CAR IN PARK THAT YOU CAN NOT TURN THE KEY TO THE OFF POSITION TO SHUT THE CAR DOWN. I HAVE HAD TO PLAY WITH THE SHIFTER PUTTING THE CAR IN REVERSE AND THEN IN PARK AGAIN HOPING THIS TIME I CAN TURN THE CAR OFF. TAKING THE CAR BACK TO THE DEALER. THESE CARS NEED TO BE RECALLED AND FIXED AT SUBARU'S EXPENSE, CLEARLY THEY HAVE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113484July 25, 2018
ELECTRICAL SYSTEM
DRIVER AND PASSENGER WINDOWS NOT FUNCTIONING NORMALLY AFTER 38,000 MILES. DRIVER SIDE WILL AUTO DOWN, BUT WILL ONLY ROLL UP A FEW INCHES AT A TIME. PASSENGER SIDE WINDOW CONTROLS FAIL ON DRIVER SIDE BUT DOWN FUNCTIONALITY WORK ON PASSENGER SIDE HOWEVER UP FUNCTION FAILS AND WINDOW STAYS STUCK OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105320July 3, 2018
POWER TRAIN, WHEELS
MY 2013 SUBARU XV CROSSTREK WAS PURCHASED BRAND NEW IN SEPTEMBER 2013. WITHIN 65K MILES I HAD TO REPLACE THE CV JOINT ON BOTH FRONT WHEELS (ISSUE WAS INDICATED BY A CLICKING SOUND FROM THE WHEEL WHEN TURNING RIGHT OR LEFT). AGAIN, AT AROUND 120K MILES I HAD TO REPLACE THEM BOTH, AND NOW, A THIRD TIME AT 182K MILES. AFTER DOING MUCH RESEARCH THIS IS A COMMON ISSUE ON THE XV CROSSTREK THAT IS NOT RELATED TO DRIVING CONDITIONS, ROAD CONDITIONS, OR DUE TO PHYSICAL DAMAGE TO THE PART OR VEHICLE. EACH OF THE TIMES THE CV JOINT WAS REPLACED THE BOOT WAS INTACT, WHICH INDICATES THAT IT IS A FAULTY PART OR ASSEMBLY RATHER THAN DAMAGE OCCURRING TO THE WHEEL. EACH OF THESE REPAIRS COSTS APPROXIMATELY $500 AT THE DEALERSHIP (PER WHEEL) AND IS NOT COVERED UNDER WARRANTY. THE NUMBER OF COMPLAINTS REGARDING THIS SHOULD REQUIRE SUBARU OF AMERICA TO VOLUNTARILY RECALL OR REPAIR THIS PART FREE OF CHARGE. ADDITIONALLY, IF THIS PART FAILS WHILE THE VEHICLE IS IN MOTION, SEVERE TRANSMISSION DAMAGE WILL RESULT AND AN ACCIDENT IS LIKELY. MY EXPERIENCE WITH MY FIRST SUBARU HAS BEEN NOTHING BUT EXPENSIVE, AND BURDENSOME REPAIRS TO A CAR WHICH IS SUPPOSED TO HAVE THE "LOWEST COST OF OWNERSHIP" AS THEY ADVERTISE TO CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101135June 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
POWER STEERING ISSUES. LIGHT ILLUMINATES ON DASHBOARD AND POWER STEERING PROBLEMS OCCUR. IT'S ONLY 4 YEARS OLD (NEVER DRIVEN OFF ROAD) TAKEN WELL CARE OF, AND THERE ARE SERIOUS PROBLEMS WITH THE ELECTRONICAL PART OF THE POWER STEERING SAYING THERE IS A PROBLEM AND WHEN DRIVING IT LOCKS UP MAKING TURNS REALLY HARD WHEN TURNING THE WHEEL. THEN OUR CAR SHUT OFF LIKE THE BATTERY WAS DEAD FOR HALF A DAY AND WE TRIED ONE LAST TIME TO START IT BEFORE JUMPING AND IT STARTED UP AND WORKED. SEEMS LIKE SOMETHING IS WIRED WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098112May 26, 2018
ELECTRICAL SYSTEM
THE KEY GET REMAIN STUCK IN THE IGNITION AFTER DRIVING. FOR A SIGNIFICANT AMOUNT ABOUT OF TIME. BASED FEEDBACK FROM THE DEALER THIS IS BEING REPORTED IN MANY SUBARU VEHICLES. THE PROBLEM IS SUGGESTED TO BE AN ELECTRICAL PROBLEM AND NOTHING SPECIFIC WITH THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096779May 18, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK HYBRID. WHILE DRIVING AT UNKNOWN SPEEDS, THE CONTACT NOTICED AN ABNORMAL ROTTEN EGG ODOR EMERGING FROM THE VENTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE BATTERY WAS LEAKING. THE VEHICLE WAS TAKEN TO SUBARU OF GLENDALE (308 S BRAND BLVD, GLENDALE, CA 91204) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE STOP AND GO BATTERY WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1-32989483270. THE MANUFACTURER PROVIDED A FREE BATTERY REPLACEMENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091305May 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, EXTERIOR LIGHTING
WHEN I START MY CAR OR RANDOMLY WHILE I AM DRIVING THE WARNING LIGHTS FOR MY AUTOMATIC BRAKING SYSTEM, TRACTION CONTROL, AND HILL ASSIST TURN ON. WHEN THIS HAPPENS, MY GEAR SHIFTER LOCKS UP AND WHEN I PRESS THE BRAKES THE REAR LIGHTS DON'T ILLUMINATE WHILE THESE WARNING LIGHTS ARE ACTIVE. I HAVE AN AUTOMATIC TRANSMISSION. THE WARNING LIGHTS ACTIVATE RANDOMLY, WHETHER I'M STATIONARY OR IN MOTIONS, REGARDLESS OF SETTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083712April 6, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
I WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11081337March 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
WHILE DRIVING ON THE HIGHWAY THE CHECK ENGINE AND TRACTION CONTROL LIGHTS CAME ON. I HAVE A DIAGNOSTIC CODE READER WHICH SENT THE DETAILS TO MY PHONE DTC P1449 EVAP SYSTEM CLOG DETECTED (AIR FILTER). I CALLED MY MECHANIC WHO SAID IT WOULD BE SAFE TO DRIVE HOME...WHILE DRIVING HOME IN THE RAIN I LOST CONTROL OF THE VEHICLE AND WENT OFF THE ROAD. LUCKILY NO ONE WAS HURT. WHEN I GOT HOME, MY MECHANIC SAID IT WAS A FAULTY PURGE VALVE WHICH WOULD NORMALLY BE A SIMPLE FIX BUT THE ISSUE WAS WELL KNOWN WITH THE VEHICLE AND WAS NOW A SUPERSEDED PART. THE COST WOULD QUADRUPLE BECAUSE THE CHECK ASSEMBLY WAS COMPLETELY REDESIGNED AND SEVERAL PARTS NEEDED TO BE REPLACED. IF THIS WAS SUCH A KNOWN ISSUE, WHICH REQUIRED A REDESIGN OF THE SYSTEM, WHY ISNT IT ON RECALL!!! ESPECIALLY, IF THE COMPUTER TAKES AWAY THE VEHICLE'S SAFETY FEATURES LIKE TRACTION CONTROL. COME ON SUBARU. I EXPECT BETTER QUALITY AND SERVICE! NHTSA PLEASE ESCALATE THESE MATTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073640February 19, 2018
UNKNOWN OR OTHER
I WAS PULLING INTO A PARKING SPACE AND THE CAR TOOK OFF LIKE A ROCKET!.I HEARD THE ENGINE ROARING IT JUMPED THE CURB, SPED ABOUT 15 FEET THROUGH THE GRASS, I SLAMMED ON THE BRAKES, JUST MISSED A TREE, AND THE CAR STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071994February 9, 2018
POWER TRAIN
CV JOINT & FRONT AXEL I HAVE HAD TO REPLACE MY FRONT AXELS TWICE NOW IN MY CROSSTREK. ONCE AT 36K MILES AND AGAIN AT 59K. BOTH TIMES I DIAGNOSED THE ISSUE WHEN I HEARD A CLICKING NOISE ON SHARP TURNS. I BROUGHT THE VEHICLE IN FOR REPAIR AT THE DEALERSHIP ON BOTH OCCASIONS AS WELL. THE CROSSTREK ONLINE FORUMS HAVE LISTED MANY STORIES LIKE MINE, WITH PEOPLE REPORTING THE SAME ISSUE OF NEEDING TO REPLACE THEIR AXELS PREMATURELY. THE AVERAGE LIFESPAN OF AN AXEL IS NORMALLY CLOSER TO 100K+ MILES. I DO NOT OFF ROAD, I DRIVE CITY STREETS AT THE SPEED LIMIT. I SEE NO OTHER REASON FOR THIS ISSUE OTHER THAN POOR DESIGN/DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063084January 16, 2018
ELECTRICAL SYSTEM:WIRING, VISIBILITY
TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. WHILE DRIVING THE VEHICLE, THE HEATING SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE ELECTRICAL WIRES IN THE AIR CONDITIONING/HEATING SYSTEM CONTROL UNIT WERE MELTED. THE CONTACT WAS INFORMED THAT THE AIR CONDITIONING/HEATING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,001.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11058432January 4, 2018
ELECTRICAL SYSTEM
EVER SINCE THE FIRST BATTERY DIED AFTER A COLD WINTER, THE CAR HAS BEEN DRAINING THE BATTERY ON IT'S OWN MANNER. CURRENTLY, ONCE AWHILE, I WILL NOTICE IT DRAINS MUCH MORE OVERNIGHT THAN NORMAL, AND IF LEFT UNUSED 3-5 DAYS, THE CAR BATTERY WILL BE COMPLETELY DRAINED. COMMUNICATED WITH THE DEALER AND SUBARU, BUT CONSIDER THE CAR HAS NO ISSUE AND DETERMINED THAT IT WAS MY FAULT THAT I MUST BE NOT DRIVING ENOUGH. THE FIRST BATTERY LASTED FROM 9/2015 TO 2/2017, BEEN DRIVING UNDER SAME METHOD, BEHAVIOR, AND CONDITION BEFORE THE DEATH OF FIRST BATTERY AND AFTER. HOWEVER, EVEN SINCE THE CHANGE OF THE BATTERY, THE ISSUE EXIST AND NEVER FIXED BY DEALER. A GOOD NOTE IS THAT A TOWING COMPANY PERSON HAD A SAME CAR WITH SAME ISSUE, IT WAS FIXED BY REPLACING THE BATTERY CONTROL BOARD OR SUCH. HOWEVER, SUBARU AND DEALER DIDN'T THINK THAT MAY BE THE POSSIBLE CAUSE. IN THIS MANNER OF THE CAR, I CAN NOT TRUST THE CAR TO KEEP DRIVING SAFELY, OR MAYBE IT WILL NOT TURN BACK ON AFTER A TRIP INTO MOUNTAIN ROAD AND STOPPED FOR A BREAK TIME. BATTERY IS THE KEY PART TO KEEP THE ENGINE FIRING AND RUNNING. IF IT DIED IN THE MIDDLE OF DRIVING, THIS ISSUE MAY CAUSE DEATH. THE CAR HAD DIED IN VARIES LOCATION. SUCH AS HOME DRIVEWAY, HOME GARAGE, AIRPORT PARKING LOT, AND PUBLIC LOCATIONS. YESTERDAY, THE CAR JUST DIED AGAIN INSIDE THE HOUSE GARAGE. IF NEEDED, I CAN BE REACH ANY TIME WITH MY PHONE. I JUST WANT MY CAR ISSUE BEING TAKEN CARE OF, AND SUBARU TO SEE THE ISSUE BEFORE ANYONE GET KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057238December 28, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR CANNOT MOVE DUE TO IT IS UNABLE TO SHIFT OUT OF PARK. THE BRAKE LIGHT DOESNT COME ON --BELIEVE IT IS THE BRAKE SWITCH SOMETIME DOESN'T WORK DEALER WONT ADMIT PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047901November 21, 2017
POWER TRAIN
AT 57,000 MILES, THE CAR DEVELOPED A POPPING AND RUBBING NOISE COMING FROM THE POWERTRAIN AND FRONT END. THE DEALER DIAGNOSTIC REVEALED THAT THE ENTIRE TRANSMISSION HAD TO BE EITHER REPLACED OR REMANUFACTURED. THIS HAS RESULTED IN THE LOSS OF THE CAR FOR OVER 2 WEEKS AND COUNTING. SUBARU IS APPARENTLY AWARE OF THE TRANSMISSION ISSUE WHICH RESULTED IN AN EXTENDED WARRANTY FOR ALL AFFECTED VEHICLES, HOWEVER THE TOTAL FAILURE OF THE TRANSMISSION WHILE DRIVING WOULD PUT PEOPLE AT GREAT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044628November 8, 2017
STEERING
WHILE DRIVING APPROXIMATELY 20-30MPH FOOT ON THE BREAK I WAS MAKING A RIGHT TURN INTO A PARKING LOT AND THE STEERING STOPPED WORKING. CAR WAS STILL RUNNING BUT STEERING WAS DEAD NO WARNING LIGHTS WERE LIT ON THE DASH AFTER ABOUT 4 SECONDS THE STEERING CAME BACK TO NORMAL. THIS IS THE SECOND TIME THIS HAPPENED TO ME. I PURCHASED THE SUBARU NEW IT HAS 7,220 MILES ON IT. THE FIRST TIME IT HAPPENED SAME SCENARIO CAR HAD ABOUT 5K MILES ON IT. THOUGHT IT WAS A FLUKE DIDN'T THINK NOTHING OF IT UNTIL TODAY IT HAPPENED ON A BUSY ROAD LUCKILY I WAS ABLE TO KEEP THE CAR UNDER CONTROL. TALKED TO DEALER THEY NEED THE ISSUE TO BE CONSTANT TO DO ANYTHING. TRIED TO DUPLICATE ISSUE AND IT WILL NOT IT HAPPENS WHEN IT WANTS TO BUT THIS IS A BIG SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039788October 25, 2017
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE HORN DOES NOT FUNCTION WHEN THE STEERING WHEEL IS ALIGNED STRAIGHT WITH THE WHEELS AND THE VEHICLE IS STATIONARY OR MOVING HOWEVER WHEN YOU TURN THE STEERING WHEEL TO THE LEFT THE HORN WILL FUNCTION. "SUBARU HAS ALREADY ISSUED A RECALL IN AUSTRALIA FOR PROBLEMS RELATED TO MANUFACTURING DEFECT IN THE STEERING COLUMN THAT COULD LEAD TO A SHORT CIRCUIT, WHICH WOULD DISABLE CONTROL OF THE WIPERS, HEADLIGHTS, HORN, DRIVER'S AIRBAG AND FEATURES ACTUATED THROUGH THE MULTI-FUNCTION STEERING WHEEL, SUCH AS CRUISE CONTROL, AUDIO SYSTEM AND MOBILE PHONE CONNECTIVITY". MODELS AFFECTED IN THIS RECALL INCLUDED IMPREZA AND CROSSTREK XV YEARS 2012-2014, AND FORESTER MODELS BUILT IN 2013 AND 2014. NO RECALLS HAVE BEEN ISSUED IN THE U.S RELATED TO THE STEERING AND/OR CONTROLS (APART FROM THE TAKATA RECALLS) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025480September 25, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
AT 37,801 MILES, THE BRAKE SWITCH COMPONENT FAILED ON MY 2015 SUBARU XV CROSSTREK. THE HILL ASSIST, ABS, AND TRACTION CONTROL LIGHTS ALL CAME ON. WHEN I PARKED THE VEHICLE AND SHUT IT OFF, IT REFUSED TO COME OUT OF PARK, LEAVING THE VEHICLE STRANDED. THIS APPEARS TO BE A KNOWN ISSUE WITH THIS PART, HOWEVER, THERE IS NO RECALL AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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