Subaru Outback Complaints

1,029 consumer complaints on file.

#11445989January 3, 2022
UNKNOWN OR OTHER
After 2 week of new car ownership--battery dead. Only 359 miles on the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445928January 3, 2022
VISIBILITY/WIPER
Front windshield had a spontaneous crack form from some point out of sight under the bottom seal, just right of the center of the windshield. The windshield had no chips, and the car is four months old. This took place in early morning, before sunrise, with an outside temp. of 20 degrees F showing on the car thermometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445254December 28, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
Passenger lower side windshield cracked while driving, it started as a tiny crack but the next morning the crack line was 16 inches long. I contacted Subaru because the car is under warranty but they said they will not cover it. The whole windshield had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444988December 26, 2021
VISIBILITY/WIPER
Fragile windshield. I’m just under a year of ownership and I replaced the windshield twice so far so I’m on my third one. First time was about a month in, no visible strike mark. Started on the Driver side halfway up and spread daily horizontally towards the passenger side and within a day or two was half the windshield. Second one was nine or 10 months out. Tiny strike basically did the same spread. In traffic a tiny rock got tossed up at low speed and I have a Starbust right now. Hopefully it won’t spread overnight before I can get it epoxied because then I will be on my fourth windshield before one year of ownership. Decades of other models and cars and same driving locations and I’ve never had to replace a windshield or repair one. Currently at 16K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444775December 22, 2021
VISIBILITY/WIPER
The windshield had a 12-inch crack starting at the driver's side midway up in an L shape. There was no visible rock damage and the vehicle was sitting in my garage when it cracked. Obviously, no one was hurt but the windshield had to be replaced right away with only 9000 miles on my car. The damage occurred on December 18th, 2021, and was repaired on Dec. 21., 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444763December 22, 2021
VISIBILITY/WIPER
Vehicle had 2,000 miles on it and a very small rock impact chipped the windshield and the chipped spot cracked across the windshield in minutes. I have never had a windshield fail like that before with such a minor chip in it and such a small impact. I had the windshield replaced with factory glass and I now have 6,000 miles on the car and another chip has happened, but not spread.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444463December 20, 2021
ELECTRICAL SYSTEM
Car won't start. Battery drained after in garage overnight. The lights weren't left on and keys far from car. This same thing happened after leaving car with blinkers on for a very short period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444336December 19, 2021
VISIBILITY/WIPER
Windshield has cracked for no apparent reason (no rock impact, etc.). Crack begins at edge of passenger side windshield. Newly purchased in November.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443864December 15, 2021
VISIBILITY/WIPER
In February 2021 my windshield was cracked in the lower left corner for an unknown reason. Windshield was inspected by manufacturer service center and thought to be result of an impact and was then replaced. December 2021 the windshield was again cracked in the lower left corner and again needs to be replaced. Appears to also be the result of an impact but will need to be determined by insurance. Both instances the windshield cracked in the bottom left corner and the crack began to quickly grow across the drivers side to the top center of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443735December 14, 2021
ELECTRICAL SYSTEM
Purchased vehicle 1/2021. Currently has 8500 miles. For the past few months the dash/navigation system intermittently shuts down. Lose everything including speed/cruise/gps/radio. After a few seconds will reboot. I have called the dealer twice regarding this issue - was told to press "defrost" button 5 times and bring to the service department. This was done and they sent the info to Subaru - have not heard anything from Subaru regarding this complaint which was done over 2 months ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443722December 14, 2021
ELECTRICAL SYSTEM
Battery dead after leaving in garage for a day. Happened three times and I brought it to dealer, and they charged battery and said it passed Subaru test procedure and that nothing they can do. No lights on and key is in house closet area. Battery still drains if left in garage for a day without driving. I bought a portable charger for $150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443619December 13, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Several times, at random, the infotainment system goes blank. Screen goes black and can NOT adjust any of the ADAS controls! After 10 to 20 seconds the system seems to reboot and slowly returns to normal operations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443172December 8, 2021
ELECTRICAL SYSTEM
Car is suffering from "Parasitic Drain". Car is brand new with only a little over 200miles on it. Dealer has had to tow in the car twice already. Battery has been replaced. Car has so far been DOA 3 times in Driveway with a weeks' time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442739December 5, 2021
VISIBILITY/WIPER
The sunroof on my 2021 Subaru Outback exploded for no apparent reason while I was driving. There was no impact by any object, and the glass shattered into innumerable pieces, suggesting it was definitively tempered, not laminated, glass. The weather was sunny and 50 degrees Fahrenheit. I happened to have my sunroof shade closed - if I hadn’t, I would have gotten glass in my hair and possibly in my eyes while driving my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442103November 30, 2021
VISIBILITY/WIPER
I feel like I should be creating 2 complaints but I have 4,400 miles have had it since September of 2021 it is currently November on a 22' Outback wilderness and are now looking at replacing a second windshield. Driving on normal city highways and avoiding 18 wheelers. Both times the impact from what should have been just a rock chip was minimal and it didn't even chip just immediately cracks negating any chance of a remedy with chip repair. We had a 2018 Forester and never had issues like this. Not even certain the second one was a rock chip, to be honest just suddenly was there and didn't hear or see a rock. $2,000 in windshields in 3 months. Lovely...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441666November 25, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Purchased new Outback SUV in March of 2021. Currently has 4488 miles on odometer. Center console infotainment center randomly reboots at times without warning. System reboots after several seconds, but until system is restored, any function active at the time controlled from that console is unavailable (radio, navigation, etc.). Dealer has not yet inspected the car for this problem at this time. I have not been able to cause the system to reboot at will, it appears to be totally random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441278November 22, 2021
UNKNOWN OR OTHER
I have owned my 2021 Outback since April of 2021. I currently have just under 15,000 miles on it and am now looking to replace my second windshield. I have taken the car on 5 road trips over 200 miles and this is the second time where I instantly have a 6-8 inch long crack appear. There was evidence of a very small impact but the instant spreading seems to be an issue with many other Outback owners as I have seen on social media groups that some people have gone through 5+ windshields in the first year of ownership. I believe it is clear at this point that there is an issue with the glass itself and this could be a serious safety concern as I am fearful what would happen if a normal size rock were to hit it how it would respond to the impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441233November 21, 2021
VISIBILITY/WIPER
Purchased brand new 2022 Subaru Outback Nov 6, 2021. I’ve been Avery careful driver with my new car! I drive 25 miles on interstate twice a day and have been cautious of being near the 18 wheeler/ semis. I prefer to pass them asap or hang back several car lengths to avoid debris that might be kicked up or fall off. On Nov 20, 2021 I was driving on the interstate and noticed a chip which began to spread into an L shaped crack totaling approximately 8”. It had 731 miles on it. I do not recall any impact. It does appear as if something struck it which initiated the crack but it is tiny!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441218November 21, 2021
UNKNOWN OR OTHER
When I bought my new 2021 Subaru on Sep. 27, 2021. It was twilight and the sales lady said it had a small rock chip in the windshield but they were going to fix it. Driving home, I saw the windshield had a spider web of cracks all over it. I took it back on Sep. 30 and they replaced the windshield. On Oct 31, I drove 660 miles. When I looked at the Subaru in the motel parking lot the next morning, the new 5-week old windshield had cracks. There was a rock chip where the cracks crossed. They were not spread all over but covered an area about 14" wide and 8" high. I didn't want to drive it but I had to get it back to the dealer. Later I saw the State of New Jersey had filed lawsuits against Subaru for cracked windshields on 2.5M vehicles. I felt sick and didn't know what to do. I found a "Service Bulletin" No. 12-192-12R dated 10/26/15. It was only for 2015-2016MY Legacy and Outback models and MY's but it described the crack issue and illustrated it. It was very limited. It just offered an extended warranty and one repair on specific models. I believe this is a serious Safety Defect because it is spread over a large population of vehicles and Subaru is not admitting any defect or safety problem. If this occurs on a trip, it's likely the driver will continue to drive to their destination with a dangerously compromised windshield. FMVSS 205 states that Glazing in Auto windows is to reduce injuries resulting from impact to glazing surfaces, to maintain transparency for visibility and minimize the chance occupants are ejected from the vehicle in a collision. It also appears the windshields do not meet Fracture Test 7 in SAE Z26 for tempered glass and multiple glazed units. The size of fragments observed in the spider-web patterns are 1" to 3" and more and likely weigh more than the 4.25 grams in the Fracture Test. In my 65 years of driving, I’ve never had a windshield crack like the two windshields cracked on my Outback in the period of five weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441207November 21, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
Windshield developed a large crack for no apparent reason. There is no sign of an impact from an object. Vehicle was parked outside when outside temperature dropped overnight. Crack over 6” long appeared the next morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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