Subaru Outback Complaints

1,029 consumer complaints on file.

#11461917April 23, 2022
VISIBILITY/WIPER
I have had my car exactly a week. I have 200 miles on it and the windshield cracked for no known reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461803April 22, 2022
VISIBILITY/WIPER
Windshield cracked with very little sign of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461753April 22, 2022
VISIBILITY/WIPER
Driving down the road for work, coworker noticed i had a crack in my windshield. At no time did there ever seem to be a strike to the windshield that would cause it to crack. Now a few days later this crack has grown to the length of roughly 16". The windshield seems to be very thin and brittle, which seems unsafe. They are also very expensive to fix, due to the safety system installed in the car, which seems counterintuitive since the windshields break so easy, which then causes the safety system to not work correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461693April 21, 2022
VISIBILITY/WIPER
I bought Subaru Outback Jan 2022 brand new. Also, I bought the extended warranty. Last April 18,2022 while I was driving along the parkway I heard a sound hitting my windshield and all of a sudden I saw a cracked on the windshield, about 7inches long. Looking at the windshield, It does not look like a large object hit my windshield. You could tell it's just a small object. I can assume its a small stone. I discovered later on about the lawsuit/complains about Subaru's problems with cracked prone windshield. Subaru dealer did not disclose anything about this problem when I was buying this car otherwise I will not buy this car. I called the dealer and they want ~$1100 for repair. This windshield is defective, poor quality and dangerous! I hope you will investigate this matter seriously. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461154April 18, 2022
ELECTRICAL SYSTEM
I believe there is a software defect associated with the infotainment system. The system also includes car information such as car data, audio/radio, navigation as well as other items related to modern car's functionality. The issue is when a mobile is plugged into one of the two from USB port, the infotainment will randomly reboot itself. When this happens the screen turns black/bland while rebooting occurs. This can happen even while the vehicle is in motion possibly causing severe distraction resulting a safety issue. (Imaging driving down the highway and your car reboots without warning.) Reboot takes about two minutes during this time the vehicle is drill drivable but is very disconcerting to the driver. This issue is also a major topic with online forums such as www.subaruoutback.org under the Gen 6: 2020-Future section. https://www.subaruoutback.org/threads/2020-outback-software-gigathread.517684/page-340#post-6235066 Attempts to reach the dealership has not proven to be resolvable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461153April 18, 2022
VISIBILITY/WIPER
Tiny spec of one sand grain instantly put a 14” crack across a windshield of a 2021 Subaru Outback I have pictures, how does a spec of sand crack a windshield?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460970April 15, 2022
UNKNOWN OR OTHER
6 month old car with 8000 miles windshield cracked from right passenger side top down and across middle, approximately 18” long crack now with no sign of and damage or impact to the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460739April 14, 2022
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
I have had this vehicle since @ 6/30/21, under 4,000 miles. Sometimes when I'm driving, the car will suddenly brake or lurch when I am not near another object or person. I drove down the highway once when this happened and it was very concerning. I have also been in the middle of an intersection when this occurred, as I was turning left. It has happened approximately 10 other times since I've had the vehicle. Today it happened and a truck was behind me; thankfully I did not get hit.I brought this into the dealereship twice and they claim there is nothing wrong with the car. There is definitely something wrong with the car; it's dangerous. My car is available for inspection upon request. I and others are at great risk for an accident. I remember flashing lights on a few occasions, not today. When I went online to check for recalls, I noticed many other Subaru owners having the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460712April 14, 2022
VISIBILITY/WIPER
A large crack spontaneously formed on the front windshield, starting from the left wiper motor to the middle -- right in the driver's field-of-view. The crack appeared on a day when my car was not driven for several days prior to the crack forming and security cameras showed no foul play by pedestrians. The crack has since spread into a "spider-like" crack once it reached the center of the windshield. The morphology of this crack appears to be from manufacturing defects and not from a rock chip or property damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460661April 13, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle overnight, the next morning it was discovered that the front windshield had developed a ten-inch-long crack. The contact indicated that no object had struck the windshield to cause the windshield to crack. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 6,500. THE CONSUMER STATED THAT THE VEHICLE REPAIRED UNDER WARRANTY AND THE CONSUMER WOULD LIKE TO WITHDRAW THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460527April 12, 2022
VISIBILITY/WIPER
Two days after purchasing my 2022 Subaru Outback, the windshield cracked after a tractor trailer kicked up a small pebble on the interstate. The crack spread half way across the windshield within a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460450April 11, 2022
UNKNOWN OR OTHER
The windshield cracked 1 week after purchasing the vehicle. This glass is too fragile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460431April 11, 2022
VISIBILITY/WIPER
Windshield cracked while parked overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460363April 11, 2022
VISIBILITY/WIPER
Noticed a 6 inch crack on passenger side starting under the wiper. Crack started spreading across the windshield, now about 18 inches long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460254April 9, 2022
VISIBILITY/WIPER
Front windshield crack, around 10-15 inches of length, located at passenger area. Inspection is not necessary since the glass has been replaced, though pictures of glass crack on first appearance has been provided for reference. It is a safety risk due to obstruction of driver’s visibility also the possibility of glass crack expansion or shutter. The incident has been reported to the dealership and 3rd party insurance. There were no symptoms or warning of the problem prior to failure. There are no visible spots or impact area that proves the damage was caused by a rock chip or any other objects hitting the glass that may have caused the crack. April 1 evening, car was checked after parking to garage and prior to entering the house and there was no cracks or any damage. Next day, April 2 morning the crack has appeared and upon checking there was no impact points or spots. From the time of first appearance until the day of it getting fixed the crack has gotten bigger adding 6-8 inches more, while the car has not been driven since the crack appearance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460228April 9, 2022
VISIBILITY/WIPER
The windshield cracked 8+ inches due to a small rock that wouldn’t have cracked most other vehicle’s windshields. This happened the day after I bought it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459834April 6, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Outback. The contact stated that while his wife was driving at an undisclosed speed, she noticed a crack on the center passenger’s side of the windshield. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired but continued to experience the failure with the new windshields. The contact stated he had the windshield replaced a total of three times. The manufacturer had not been informed of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459625April 4, 2022
VISIBILITY/WIPER
Windshield cracked on its own from bottom half edge on passengers side and approximately 14” long. Was in the driveway at my child’s daycare, went up to the door, and in that time, the windshield spontaneously cracked. Daycare checked cameras and no branch or object struck the windshield. The crack is in my line of sight part of the time, is extremely noticeable, and at times is an obstruction of view. Also, if something were to actually impact the windshield, I wouldn’t have much for protection but clearly the windshield was not much for protection to begin with. Dealership says it must’ve been a chip but i had just washed my car including the windows and I notice everything and document everything since this is my first purchase of a brand new car. There was no visible chip. I don’t go off-roading or anything of the sort. I 100% believe this is a defect that has been ongoing for Subaru. Dealer gave me a business card to a repair place. Contacted Subaru and they give me a $500 certificate to use towards a windshield replacement at a dealership BUT the dealership will not replace the windshield, most likely because this has been an ongoing issue with Subaru and if the new windshield is not installed by a Subaru dealer, it’s not covered under warranty. So, essentially I got a useless gift certificate. There should have been some sort of disclosure or better yet, some accountability for the poor quality and safety hazard the windshield presents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459603April 4, 2022
VISIBILITY/WIPER
My 2022 Outback Limited with 4000 miles had a large spontaneous crack form in the bottom of the windshield. Without provocation by the impact of any stone or road bump or other apparent cause, the crack abruptly originated under the lower moulding near the center bottom between driver and passenger side, while at a stop light on a residential street near our home. The crack rapidly lengthened vertically about 4 inches then turned 90 degrees toward passenger side and proceeded to further rapidly lengthen by about a foot before diving vertically back down to the bottom moulding on the passenger side. I called Subaru of America and was told it would likely be a watranty repair but that I needed to take the vehicle to my local Subaru dealer for inspection and documentation of the failure. I took the vehicle immediately to the dealer where they took pictures and wrote up a fully detailed report for Subaru of America (SOA). Now it is 3 days later and I am still awaiting a call from SOA, and I am unable (unwilling actually) to drive the car because of my concern for my family’s safety in case of the windshield failing additionally while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459490April 4, 2022
VISIBILITY/WIPER
Driving on a rural road with no traffic in front of us, the Windshield cracked about 10 inches right in our line of sight. I am a retired aircraft mechanic and home auto mechanic, so I have some experience with this. I suspect that the black heating strip around the SMART windshield is the malfunctioning component. The windshield is too thin for this design flaw. Drove the 8 month old 8K mile new car to the dealership, who informed us that their mechanic would tell us whether or not a rock chip caused the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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