Subaru Outback Complaints

1,029 consumer complaints on file.

#11484344September 13, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Windshield cracked while parked. Date of crack 9-13-2022 All the electronic safety features rely on an intact windshield to work properly. This crack occurred for no reason. No impact to windshield. Parked in an open parking lot. Not reproduced that I know of. Vehicle will be inspected tomorrow by dealer. 9-14-2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484255September 13, 2022
VISIBILITY/WIPER
The windshield cracked during normal operation of the car. This is the 4th windshield since purchasing the 2022 Subaru OBW. The first crack, with no visible impact to the windshield, occurred at 13K, the second, with no visible impact, occurred at 20K, and this third occurred at 41K. They have occurred in different areas of the windshield (from each side and the bottom). Each replacement has been OEM and the 3rd windshield (which lasted the longest) had an additional ceramic coating. I reported the 3rd windshield to the nhtsa and when I reviewed nhtsa's assessment, it was incorrect. I emailed nhtsa requesting the assessment be corrected, but never received a reply and believe the report is still incorrect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484043September 12, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The contact stated that she was awaiting an appointment for the replacement. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483936September 11, 2022
ELECTRICAL SYSTEM
On or about April 28, 2022, while traveling on route 95 North (an interstate highway) utilizing the Factory GPS system which is in the center console, the entire console went blank. I immediately grew concerned the vehicle steering or acceleration was about to fail and pulled over on the shoulder of the interstate. I turned off the vehicle and restarted it, yet the screen remained blank, which meant I could not control the heat, defroster, air conditioning, GPS, radio, the USB ports, the telephone connections, and etcetera; all were inoperable. As I continued to drive the screen remained blank or blacked out. I pulled into a rest area and waited 20 minutes with the vehicle turned off, and when I restarted the vehicle, it operated normally. On April 29, 2022, vehicle mileage 10,389, I took my 2022 Outback to Subaru, while at the dealership the dealership diagnosed the problem as follows: a new center console Cockpit Control Unit Assembly-Navigation and Display Assembly was ordered. I was told the dealership would contact me when the part arrived. I did not hear from the dealership and on June 27, 2022, vehicle mileage 16,282, I returned to Subaru for the third (3rd) time, and I informed them the problem with the center console continued. I was advised that additional testing was needed. According to the service records a miscellaneous check for the latest software was completed, issue was not resolved, the console failed to accept the updates and a new console was ordered. No warning lamps, codes or errors were noticed, the screen goes blank and the driver wonders what will occur next. In this model, 2022 Outback XT Limited, the screen is over 12 inches tall and is the predominant electrical system in the vehicle. The problem was replicated by the dealership on 5 service visits, it is available for inspection, although the concern occurs daily it is intermitent. After 6 visits the problem has not been repaired/rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483914September 11, 2022
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
My first complaint was filed on 8/2/2022 @2,807 miles. Here we are again, not even 6 weeks later and it happened again. The dealer did replace my windshield. It took me driving there three different times to finally catch the manager so he could take pictures and file a claim with Subaru. Subaru did accept the claim and replaced the windshield. I was without my car for three days while this repair was done. Driving home last night, My 19 year old so was in the passenger seat. He says look mom, the windshield is cracking. Sure enough, no impact was heard or seen, it just started cracking in the same spot as the first time. It was such a hassle to get the first repair done and now I have to do it again!!! Ugh...I now wish I had never bought this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483892September 11, 2022
VISIBILITY/WIPER
Windshield cracked without any cars near me, only dragonflies and butterflies. Happened with less than 2k miles in car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483436September 8, 2022
UNKNOWN OR OTHER
While stopped in a line at a drive through the vehicles automatic shutoff (fuel savings feature) engaged. When the brake is released the car completely shut down, including all computer, dash and vehicle lights. The cars transmission was in Drive and could not be placed in Park in an attempt to restart the vehicle. After several minutes the car shifted to Park and was able to be restarted after more than one attempt. I exited the very busy parking lot and proceeded to my place of work approximately a half mile away which is a safer location. Each time the brake was depressed the automatic shutoff would attempt to engage immediately, fearing a shutoff/failure in a major intersection I "feathered" the brake to keep engine running. Upon reaching my place of work parking lot and placing the vehicle in Park I was able to disengage the feature. This vehicle has been plagued with issues, it currently has very low miles (less than 5000) and is one year old. It had a battery failure at 600 miles, and has had several issues since that time with the vehicle not starting. Fortunately these issues occurred out of traffic but the latest incident could prove hazardous if it occurred in traffic. When the vehicle diagnostics are run it shows "Normal" and the problem remains unresolved. I have also noted hesitation with the shifting during acceleration from day one of owning the vehicle. It does not shift smoothly and will often hesitate which can pose a danger if attempting to avoid an accident. I have learned to compensate for the issue when pulling into traffic, especially if rapid acceleration is needed. Again, the vehicle diagnostics do not show an issue and the problem remains unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483389September 7, 2022
VISIBILITY/WIPER
Crack in windshield rapidly developed into line of driver sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483214September 7, 2022
UNKNOWN OR OTHER
I parked the vehicle on 8/5/22 in the evening and noticed a crack in the windshield 18" long starting from the edge of the glass on 9/6/22 in the morning. There are no impact chips from rocks or any other signs of damage such as a tree branch falling on the windshield. The temperature overnight was is the upper 50s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483143September 6, 2022
VISIBILITY/WIPER
Within 2000 miles the windshield stressed fractured from the passenger side edge and then progressed inwards in multiple directions. There was no impact. The dealer (Balise Subaru-Warwick RI) called me a liar about an impact and gave me nothing but lip service about Subaru of America possibly performing a "good will" replacement. The crack is large enough to place a credit card into. Never before have I seen a crack that wide. Safety glass usually hairline cracks. A glass replacement company told me Subaru is using unreasonable thin glass to lighten the cars to make the MPG numbers. But at the risk of safety to drivers?? I think windshields are pretty important to not mess around with. Minimum thickness should be a standard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483113September 6, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Wind shield very very weak cracks very easy I have had for 1.5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. on my third battery care has 47 k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482942September 5, 2022
VISIBILITY/WIPER
Windshield crack developed and requires replacement for the third time in 18 months on a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482923September 5, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment system, however, is how inconsistently slow it is. When you tap to open the HVAC menu, for example, it can take 1-45 seconds to open. That means you have to keep your eyes off the road waiting for a response. If you don't, the menu disappears right away. Then when you're waiting for a response, the driver monitor starts beeping loudly and flashes "Stay Alert". Even Subaru's own safety systems think the response time is unacceptable. I called Subaru about the issue but their primary purpose just seems to be deflecting complaints and and gaslighting. We've been expecting fixes for years and it never comes. Either Subaru doesn't know how to fix it or they don't want to. The system falls under the 3/36 warranty which means that by the time the find a fix, most of the cars won't be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482920September 5, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, VISIBILITY/WIPER
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. I passed an oncoming car just like mine a while back and I could finally understand why I get flashed all the time. They ARE really blinding. I tried to bring it up with Subaru of America and the guy on the phone literally laughed at me and just told me to not use the fog lights. They don't seem to care at all about all the safety issues the current generation Outback has. Very unprofessional. Subaru doesn't appear to welcome feedback at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482846September 4, 2022
STRUCTURE:BODY
I have bought 2 subaru vehicles...brand new off the lot. Both my 2017 subaru impreza and now my 2022 subaru outback wilderness had brittle windshields from the factory.. I had 4 cracks within the first 2 months of owning this outback and I'm probably going to have to pay to have my windshield replaced. The replacements are always strong, safe and reliable. Why is my 41,000$$ car come with an unsafe windshield that cracks with small pebbles?. Hopefully nothing bigger ever hits it. Subaru makes plenty of money from us to supply us with a quality windshield. And I see there is already a pending windshield lawsuit for earlier models.. this year and model should be included!! The situation..I bought a brand new subaru and they refused to sell windshield replacement with the vehicle and now this happens..4 cracks within 2 months!! Unsafe. Thank you so much for your help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482594September 2, 2022
VISIBILITY/WIPER
Windshield developed a fracture while driving on the freeway w/ no impact by any foreign objects. Location of fracture is on bottom end of windshield next to windshield wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482360September 1, 2022
VISIBILITY/WIPER
I had a rock hit my windshield and it instantly cracked and kept cracking in multiple directions looking like a spider. Had it repaired and same thing happens like 1 month later. And it seems when it rains there is some water that is getting through. I do not feel like Subaru has fixed the windshields since the recall on previous models. Pictures make it hard to really see severity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482267August 31, 2022
VISIBILITY/WIPER
I just brought this new 2022 Subaru Outback one day before this happened. I made a right turn on a local road at a speed near 30 mph. Suddenly, I heard a big sound from the windshield. Then I found there was a hole in the windshield. There was one SUV in front of my car when this happened, and its speed was similar with my car. I just brought this car and total mileage was around 50 miles. I can't image this happened at low speed. I think maybe one small stone caused this problem and I was lucky that it didn't hit me. We let our dealership to repair it and prevent it cracking. I hope I don't need to replace this windshield in the near future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481217August 25, 2022
ELECTRICAL SYSTEM
The car was not used for two weeks (parked at home garage). When we came back from our trip, the battery died. Everything (lights etc.) had been turned off. The tow service came to jump started my car, and I drove to the dealership. I took it to the dealership, they inspected the car, recharged the battery, sent me home. The service person suggested I put in a battery tender to keep car outback charged while being away for a while. The car was purchased in late May 2022. If we had driven the car to park at airport while we were on vacation, we would have been stranded at the parking lot. A safety hazard! Apparently the dead battery issue with Subaru Outback is an known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480628August 22, 2022
VISIBILITY/WIPER
I purchased this vehicle brand new in August 2021 (so 1 year ago exactly). There is an issue with their windshields and cracking immediately the second you even get the smallest rock impact. Just today I got another one cracked across my entire windshield within seconds and the impact point is smaller than 1cm. This is my FIFTH windshield crack and replacement in ONE year. I am in insurance and in 12 years of being in the industry and also driving multiple vehicles myself... I have NEVER myself or my clients had this many cracked windshields within 1 year of a brand new vehicle. There was already a class action lawsuit on the windshields from 2014 to 2018 Outback models... clearly 2022 model is doing the same thing. Also, funny enough, in financing they offer glass coverage you can purchase which is something i have never seen financing offer and I didnt choose because I had glass insurance through my auto insurance BUT NOW I realize why they actually offer it because they are WELL AWARE that Subaru has glass issues. Of course, they don't tell you that. This is not a location issue, or a where I am driving and what types of roads issue. This is a city car used to go to and from my office. I am not on dirt roads etc. this is NOT normal. 5 massive cracks from things that are less than 1cm is a car issue not a driver/user issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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