Subaru Impreza Complaints

2,698 consumer complaints on file.

#11365915October 23, 2020
STEERING
WITHOUT WARNING AND WHILE DRIVING ON A CITY STREET, MY POWER STEERING WENT OUT. THE STEERING WHEEL IS NOT ONLY MORE DIFFICULT TO TURN NOW, BUT IT DOES NOT TURN SMOOTHLY OR CONSISTENTLY. AT HIGHWAY SPEEDS THIS COULD EASILY RESULT IN AN OVERTURN AND SERIOUS VEHICLE ACCIDENT. THIS IS AN ELECTRIC POWER STEERING UNIT (NOT HYDRAULIC) SO THERE IS NO WAY TO MAINTAIN THE SYSTEM. THE REPAIR IS ABOUT $1900 AND REQUIRES A COMPLETE REPLACEMENT OF THE POWER STEERING UNIT, RACK AND PINION. SUBARU HAS NOT BEEN HELPFUL AS I'VE DISCUSSED THE SAFETY CONCERN WITH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365767October 22, 2020
VISIBILITY/WIPER
A CRACK BEGAN AT THE TOP OF THE WINDSHIELD JUST AT THE MEETING OF THE ROOF. THERE WAS NO NOTICEABLE INDENTION OF MARK OF A OBJECT IMPACTING THE WINDSHIELD. IT WAS OBSERVED FIRST THING IN THE MORNING WHILE IN THE DRIVEWAY - NOT ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364930October 19, 2020
ELECTRICAL SYSTEM:WIRING
2013 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO ENGINEERING DEFECT. *LD THE CONSUMER STATED THAT THE VEHICLE ATTRACTS RODENTS THAT CHEW THROUGH THE WIRING. THE MANUFACTURER WAS CONTACTED AND DENIED ANY RESPONSIBILITY. THE VEHICLE WAS NOT REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364840October 17, 2020
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAD PURCHASED A SUBARU IMPREZA 2017 IN JUNE OF 2017. SINCE LEAVING THE PARKING LOT WITH THE CAR I'VE EXPERIENCED ALL THE INFO ENTERTAINMENT ISSUES. I HAVE A WEIRD ENGINE TICKING NOISE. THE VEHICLE WILL CONTINUE TO ACCELERATE. IT HAS NEVER GONE OUT OF CONTROL. HOWEVER THE 'FORWARD' MOMENTUM/ INERTIA THAT'S CREATED BY THE ENGINE DOESN'T DISPERSE CORRECTLY THRU THE EXHAUST AS IT SHOULD. THE VEHICLE IS A 5 SPEED MANUAL AND IF I DON'T SHIFT DOWN TO NEUTRAL WHEN STOPING THEN I WON'T STOP WHERE I'M JUDGING TO. THE CAR WILL FEEL AS IF IT'S SLIDING OVER THE BRAKES. YOU ALSO MAY HAVE TO POWER BRAKE WITH THE CLUTCH AS I DO REGULARLY. SINCE HAVING ALL THESE ISSUES. WHEN EVER I'D GO TO A DEALER THEY WOULD SAY SOME JARGON ABOUT HOW IF THEY HAVE TO TURN A SCREW THAT'S NOT A PART OF THE PART BEING FIXED UNDER WARRANTY OR A RECALL THEN THAT WOULD HAVE TO BE PAID FOR. I WAS TOLD I CAN HAVE MY CAR SERVICED BUT THEY DON'T KNOW WHAT THEY WILL HAVE TO DO. PRETTY MUCH TAKING ME FOR A RIDE OF 'FEAR MONGERING' AND SAYING PUT YOUR HAND ON THIS TABLE AND LET'S PLAY THE KNIFE GAME...POKE! I WOULD BE PUT IN A VERY TOUGH SITUATION WITH NO GUARANTEE. THE DEALER DID THIS SO THEY WOULDN'T HAVE TO DO WORK AND NOT GET PAID. BECAUSE THEY LOOSE MONEY AS A DEALER FOR RECALL WORK. THEY ARE NOT SUBARU AT ALL. ALL IN ALL NOW I'M TOLD TO HAVE MY CAR TAKEN TO SERVICE FOR ALL THE NUMEROUS RECALLS/LAWSUITS ATTACHED TO MY CAR. EVEN THO NOW I'M PAST MY WARRANTY (120,000). AND THERE SAYING THE SAME BS AS THEY WILL CHARGE FOR EVERYTHING NOT ASSOCIATED TO THE EFFECTED PARTS. ALL NECESSARY MEANS TO ADDRESS THE EFFECTED PARTS SHOULD BE ASSOCIATED WITH THE RECALL. I HAVE BEEN SCAMED. THE WHOLE TIME EVERY ISSUE WAS EITHER UNDER WARRANTY OR RECALL AND THEY NEVER HONOR IT. IF THEY DO. THEY WILL FIX WHATEVER HAS A SCRATCH AND CHARGE YOU SAYING IT WAS REQUIRED. IT'S ALL A GAME. THEY ARE CON ARTISTS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363949October 12, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKS LIGHT DEBRIS WHILE DRIVING ON HIGHWAY. STARTS FROM THE BOTTOM OF THE WINDSHIELD AND WHILE DRIVING, THE CRACK JUST KEEPS GROWING FROM 3 INCHES UNTIL ABOUT 8-9 INCHES, AND IT'S STILL GOING. THE SOUND OF THE DEBRIS WASN'T THAT LOUD, NEVER HAD THIS TYPE OF ISSUE WITH OTHER CARS WITH EVEN LOUDER HITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363956October 12, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
STEERING PUMP, CLUTCH AND LOSS OF POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363957October 12, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
STEERING PUMP, CLUTCH AND LOSS OF POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363595October 9, 2020
VISIBILITY/WIPER
I WAS DRIVING ON THE HIGHWAY AND I LOOKED UP AND SAW THE CRACK START AT THE TOP OF THE WINDSHIELD. I PARKED IT IN THE GARAGE AND IT HAS GOTTEN WORSE SITTING IN MY GARAGE. I DIDN'T HIT ANY ROCKS OR ENCOUNTER ANY UNUSUAL DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363454October 8, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363134October 7, 2020
SERVICE BRAKES
WHILE DRIVING DOWN THE ROAD(LUCKILY AT 35 MPH) THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. I DOWN SHIFTED AND USED THE EBRAKE AND STOPPED SAFELY AND NOTICED A PUDDLE UNDER THE CAR IN FRONT OF THE PASSENGER SIDE REAR TIRE. AFTER GETTING THE VEHICLE HOME SAFELY, AND CHECKING THINGS OUT, I NOTICED THE 4 WAY CONNECTOR (RECALLED UNDER CAMPAIGN# WQK-47) WAS SEVERELY RUSTED AND LOOKS AS THOUGH IT HAD NEVER BEEN ADDRESSED. THEN, WHILE LOOKING UP THE PART, I NOTICED THERE WAS A RECALL, BUT NOT ON MY SPECIFIC YEAR AND MODEL, EVEN THOUGH THE SURROUNDING MODELS AND YEARS WERE RECALLED. PERHAPS THIS WAS OVERLOOKED? OR THE AMOUNT OF UNMODIFIED SURVIVING WRX'S DIDN'T PETICULARLY JUSTIFY A RECALL ON THAT MODEL? EITHER WAY, IT COULD POTENTIALLY BE A DANGEROUS SITUATION. THIS IS ALSO AN INCREDIBLY INVOLVED FIX. THE PART ON THE 06-07 IMPREZA WRX IS THE EXACT SAME PART THAT WAS RECALLED ON THE 05-08 OUTBACKS AND LEGACYS. I WILL BE CALLING SUBARU OF AMERICA TODAY AND HOPEFULLY THEY WILL BE ABLE TO HELP ME OUT. BUT YOU GUYS SHOULD HAVE THEM NOTIFY ANY 06-07 WRX OWNERS IN THE RUST BELT THAT THIS MIGHT BE A POTENTIAL SAFETY HAZARD! FEEL FREE TO CALL ME AT [XXX]FOR ANY FURTHER EXPLANATION! THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363311October 7, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKING WITH ONLY LIGHT IMPACT. HAVE SEVERAL CRACKS FROM THESE IMPACTS. DID NOT HEAR IMPACT, NOTICED CRACK AFTER BEING IN SUN FOR A FEW HOURS. HAVE NEVER SEEN SUCH A WEAK WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363000October 6, 2020
WHEELS:HUB, POWER TRAIN
TL* THE CONTACT OWNS A 2015 SUBARU IMPREZA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL GRINDING SOUND WAS PRESENT COMING FROM THE DRIVER'S SIDE FRONT WHEEL WELL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FAULKNER SUBARU BETHLEHEM LOCATED AT 330 STOKE PARK RD, BETHLEHEM, PA 18017, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WHEEL BEARING WAS AND TRANSMISSION WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE WHEEL BEARING WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE TRANSMISSION WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362739October 5, 2020
VISIBILITY/WIPER
THE FIRST CRACK OCCURRED SPONTANEOUSLY MID JULY 2020, STARTED ON THE PASSENGER SIDE WHILE DRIVING ON AN EXIT RAMP AT 40 MPH. MY PASSENGER NOTICE IT. I REPLACED THE WINDSHIELD ON 8/13/20. TODAY ( 10/5/20) THE WINDSHIELDED SPONTANEOUSLY CRACKED AGAIN... HEARD A "POP" AS I WAS DRIVING TO WORK ON A HIGHWAY AT 55MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362170October 1, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE OIL LEVEL WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO SUBARU OF JACKSONVILLE (10800 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 641-6455) AND DIAGNOSED THAT THE TIMING COVER NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WERE NO OIL LEAKS FOUND. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE REOCCURRED. THE VEHICLE WAS TAKEN BACK TO SAME DEALER AND THE CONTACT WAS INFORMED THAT THE TIMING COVER NEEDED TO BE ADJUSTED. THE CONTACT STATED THAT OIL WARNING LIGHT WAS ILLUMINATED. THE OIL LEVEL WAS TOPPED OFF. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE AN OIL CONSUMPTION TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE ENGINE CONSUMED A QUART OF OIL AND THAT THE SHORT BLOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,224.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361766September 29, 2020
ELECTRICAL SYSTEM, STEERING
POWER STEERING COMES ON 20 MINUTES AFTER I START THE ENGINE AND DRIVE A FEW MILES. HAS GIVEN ME APT OF CLOSE CALLS WITH HITTING CURBS OR AWKWARD TURNS. TRY TO FIND THE PART TO REPLACE IT, BUT MOST WEBSITES SAY THAT MY CAR HAS A GOOD CHANCE OF BEING RECALLED. TOOK TO A SUBARU DEALERSHIP THEY SAID IT'S NOT RECALLED. BUT NOBODY WILL FIX OR SELL ME PARTS DUE TO 'RECALLS' PRECAUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361637September 28, 2020
VISIBILITY/WIPER
DAMAGE TO THE WINDSHIELD WAS NOTICED THE MORNING OF JULY 12,2020 WHILE THE VEHICLE HAD BEEN PARKED OVERNIGHT FROM 6PM TO 8AM AT A RESIDENTIAL PARKING LOT. THE DAMAGE APPEARED IN A SMALL "U" SHAPE ON THE PASSENGER SIDE AND QUICKLY INCREASED IN SIZE WITHIN TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361375September 27, 2020
VISIBILITY/WIPER
WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY IN A DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360849September 24, 2020
POWER TRAIN
WAS DRIVING AT 60 MPH NORMAL HIGHWAY SPEED AND BUNCH OF LIGHTS CAME ON THE DASH WHILE DRIVING. TROUBLE CODES PULLED ON SCAN TOOL WERE P2764 AND P0700, THESE CODES INDICATED BAD SOLENOID ON CVT TRANSMISSION VALVE BODY THEREFORE HAD TO REPLACE THE CVT VALVE BODY. CAR HAS 146,000 MILES HOWEVER CVT HAS BEEN PROPERLY MAINTAINED AND CVT FLUID REPLACED EVERY 30,000. SUBARU IS HIDING THE ISSUES WITH THE CVT MODEL TR-580 AND PURPOSELY EXTENDING THE WARRANTY ONLY UP TO 100,000. I BELIEVE THEY KNOW THE CVT WILL FAIL AFTER 100K AND DON'T WANT TO PUT OUT THE MONEY TO ISSUE A PROPER RECALL. THE OPTIONS TO FIX THE ISSUE ARE EITHER CVT VALVE BODY REPLACEMENT OR FULL TRANSMISSION REPLACEMENT WHICH ARE BOTH VERY COSTLY. SUBARU NEEDS TO ISSUE A PROPER RECALL BECAUSE I WORRY THAT MY REPLACEMENT OF VALVE BODY COULD MEAN I STILL NEED TO REPLACE THE ENTIRE CVT TRANSMISSION IF SOMETHING ELSE FAILS ON THE INTERNALS IN THE NEAR FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360640September 23, 2020
UNKNOWN OR OTHER
YESTERDAY WHEN I LEFT WORK THERE WAS A LONG CRACK STARTING FROM THE TOP AND MIDDLE OF THE WINDSHIELD, DOWN ABOUT 8 INCHES BEFORE IT TAKES A LARGE C SHAPED TURN ~24INCHES TOTAL. NO OBVIOUS SIGN OF IMPACT, NOR DID I HIT ANYTHING OR HEAR ANYTHING WHILE I WAS DRIVING YESTERDAY WORK. THIS WAS NOT THERE WHEN I GOT TO WORK AND I PARK IN A PARKING LOT THAT DOESN'T HAVE MUCH TRAFFIC SO NOBODY WOULD HAVE BEEN THERE TO DAMAGE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360422September 22, 2020
SERVICE BRAKES
WHILE MY 75 YEAR-OLD MOTHER WAS DRIVING HOME FROM THE JOB SHE STILL WORKS TO PAY HER BILLS, THE BRAKES ON HER SUBARU FAILED. THE CAR WAS IN MOTION, PULLING OUT OF THE PARKING LOT OF THE BUILDING WHERE SHE WORKS. FORTUNATELY, SHE WAS ABLE TO GET TO A SAFE PLACE AND STOP THE VEHICLE, AND THANKFULLY SHE WAS NOT INJURED. UPON INSPECTION, WE DISCOVERED THE FAILURE WAS DUE TO CORRODED BRAKE LINES. THE LINES LEAKED IN THE RIGHT REAR AREA, NEAR THE WHEEL. INVESTIGATING ONLINE, I DISCOVERED A HUGE RECALL OF SUBARUS AROUND THE SAME YEAR, MAKE AND MODEL AS MY MOM'S. BUT ACCORDING TO SUBARU OF AMERICA AND NHTSA, UNFORTUNATELY, MY MON'S CAR IS FOR SOME REASON NOT COVERED BY THIS RECALL. THAT SEEMS LIKE AN OVERSIGHT, BECAUSE THE LINES ARE DEFINITELY CORRODED, AND MY MOM LIVES IN THE SAME 'SALT BELT' AREA (WESTERN MASSACHUSETTS) WHERE THE 600K+ OTHER, COVERED, SUBARUS ARE. I KNOW RECALL INVESTIGATIONS TAKE TIME, SO THIS COMPLAINT PROBABLY WON'T HELP US ' MOM WILL HAVE TO PAY OUT OF POCKET TO REPAIR THE LINES, WHICH WILL LIKELY COST ALL OF HER LIMITED MONTHLY INCOME FROM SOCIAL SECURITY AND JOBS ' BUT IF MAKING THIS COMPLAINT HELPS OTHERS, IT'S WELL WORTH THE EFFORT. THANKS VERY MUCH FOR YOUR ATTENTION AND ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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